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Ford Freestar Transmission Problems

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  • Hey I am new to this website, I feel compelled to speak up about this, I own a 2004 mercury monterey. Four months ago we had the transmission rebuilt (damage caused by splines stripped from the torque converter, 71k miles)($2300), last week the torque converter started slipping splines again(82k miles). We don't know what to do, this is obviously going to be a "chronic" problem. If anyone has any suggestions or knows a good lawyer in central Indiana, please let us Know. And yeah, we had a three month warranty on the repair.
  • Hey just tried to report my spline failure to NHTSA, spent about 30 minutes there only to have my report not go through, and only found one complaint listed in their data base about this torque converter/spline problem.....Our splines failed at @71k miles and at 82k miles.
  • rt1966rt1966 Posts: 9
    another great update!!!!! Thursday jan 10th we went back to pick up our van. when we got there the techs were just about to leave. the guy that worked on it said he found more water in the pcm and sealed it again, constructed a "trough" to bridge any more water from getting in. he also followed the wires to the transmission resealed them and constructed a trough around where the wires go into it and sealed it good. we told him about this website and that alot of people are having the same problem. and his quote was......"well your only as good as your mechanic." we gave him back the key to the loner and got ours back. we went out to the van. i left first in my car(i met my wife there) and got about 1/4 mile down the road when my cell phone rang and it was my son telling me the van wouldn't go into reverse!!!!!!!!!!! by the time i got back the tech was already in the van actually seeing for the first time what it was doing!!! again we exchanged keys and went on our way. friday i called right before closing time and asked the status of the van. the service manager said they ordered a new pcm and that it would be in monday. stay tuned!!!!! :confuse: :lemon: :lemon: also i must add that since we told them about filing a complaint to nhtsa we have not been charged a penny... not even for the new pcm.
  • Wow! What a difference a little bit of "name dropping" made for you. When I told my mechanic "Adam" at Tyson's Ford that I had filed a complaint he went from really sweet to really really nasty. At least your mechanic isn't still trying to make you think it is all your fault!
    Tomorrow I deal with the extended warranty people. Does anyone out there have any advice on the best way to deal with these people? Are there any key words or phrases that will get them to do the right thing or are they just an extension of Ford and their attitude that they will do nothing to fix the situation? Any help would be most appreciated.
    Thanks so much and let's keep up the pressure.
    Kelly
  • Did you ever get your report to go through? If not, try going in through your external browser (Internet Explorer, etc). I had a hard time going through AOL. Maybe that will help. Also, there might be more complaints listed under Ford/Mercury Transmissions.
    Good luck and thanks for your perserverence.
    Kelly
  • jgenovesejgenovese Posts: 220
    Please update us on your progress with NHTSA. Every report of this failure is critical. Think of each report as another brick in the wall that will be our case against Ford/NHTSA when this thing gets into court. The goal is to build our wall higher, longer and stronger than theirs. They will have lots of lawyers working for them. We will have lawyers plus THOUSANDS of plaintiffs when we are through. We cannot let this go. Stay tuned and continue to spread the word.
  • I have completed the form to NHTSA. On the form they also requested anyback up information as to what I have done regarding my Trans. failure as well as any correspondence direct with Ford. I sent them a great deal of info, copy of the dlr inspection report that was a joke as well as three separate ltrs. I sent to Alan Mullaly the CEO/Res. of ford Motor Co. I also sent them several copies of custome complaints I rec'd from Edmounds web site. I told them Ford has done "Nothing" to acknowledge their defective product or issue a recall and resolve their problem with potentially several hundred if not thousands of customer experiencing this problem. I also advised NHTSA Ford has known about this problem in many of their models for the past 10 yrs. but keep getting away with refusing to honor or have the integrity to resolve the issue for their customer via a recall. I used two prime examples of complaints that failure of their trans. called accidents that could have killed several of their passengers mainly children!I truly hope in some way all of us who has fallen into this terrible trap can band together, obtain Legal Counsel and develop a Law Suit or Class Action Suit against Ford not only for the repair but damages & financial expenses we all have hadl! This is the only resolution I feel Ford will acknowledge the problem & issuee a RECALL which they should have done long ago! The problems are all over the map as to mileage problems etc. & as I explained in my ltrs. to Ford this is "NOT A WARRANTY ISSUE", but a defective and unsafe product that "Demands a Recall. I hope somene is in a position to take the lead bringing all our complaints to issue resolve. A Nationwide Web site would be a good beginning and I for one would be willing to help in any way.
    Ron MacGregor
    Dawsonville, GA
  • I have completed the form to NHTSA. On the form they also requested anyback up information as to what I have done regarding my Trans. failure as well as any correspondence direct with Ford. I sent them a great deal of info, copy of the dlr inspection report that was a joke as well as three separate ltrs. I sent to Alan Mullaly the CEO/Res. of ford Motor Co. I also sent them several copies of custome complaints I rec'd from Edmounds web site. I told them Ford has done "Nothing" to acknowledge their defective product or issue a recall and resolve their problem with potentially several hundred if not thousands of customer experiencing this problem. I also advised NHTSA Ford has known about this problem in many of their models for the past 10 yrs. but keep getting away with refusing to honor or have the integrity to resolve the issue for their customer via a recall. I used two prime examples of complaints that failure of their trans. called accidents that could have killed several of their passengers mainly children!I truly hope in some way all of us who has fallen into this terrible trap can band together, obtain Legal Counsel and develop a Law Suit or Class Action Suit against Ford not only for the repair but damages & financial expenses we all have hadl! This is the only resolution I feel Ford will acknowledge the problem & issuee a RECALL which they should have done long ago! The problems are all over the map as to mileage problems etc. & as I explained in my ltrs. to Ford this is "NOT A WARRANTY ISSUE", but a defective and unsafe product that "Demands a Recall. I hope somene is in a position to take the lead bringing all our complaints to issue resolve. A Nationwide Web site would be a good beginning and I for one would be willing to help in any way.
    Ron MacGregor
    Dawsonville, GA
  • Here is the address of a website that lists the phone numbers for the attorneys general of each state.

    http://www.naag.org/ag/full_ag_table.php

    Each one of us needs to contact our AG and file a report with them.
    Does anyone know how to create a webpage? That is really what we need. This is the sort of information we can put on the webpage. We can also have a link to NHTSA as well as a list of people we have spoken to at Ford and their responses.
    Any suggestions from anyone on how to get this started?
    Kelly Lilly
    Sterling, VA
  • jgenovesejgenovese Posts: 220
    Excellent work, Kelly. This is exactly the type of thing we need to do to take this thing to the next level. I think that, once we get a website up and running, we can collect names of people who are interested in a class action. The links are an excellent idea as well. Once we get this going, I think it will be very compelling for an attorney to see the gravity/extent of the situation. As far as actually getting it going, we need to network and try to get someone with the ability to create the site. My guess is that with all of the Freestar/Monteray victims out there, one of us has to be skilled in this area or at least know someone who is. We just need to keep it going. As we post these responses, our presence on the internet grows by default in a way. For example, if you go to Google or any other major search engine and type in Ford Freestar, a link to this forum will inevitably come up. I believe that, as more and more of these transmissions/torque converters fail, more and more victims will do exactly what we did and turn to the internet for answers. It is already taking on a life of its own. We need to band together and harness it though into one cohesive site, a clearinghouse if you will, that people can go to for information, answers, and, eventually, instructions/updates as to how to contact their AG, local media, etc. Also, my hope is that once we get a cohesive list of people, we can arrange some sort of meeting, either via the internet or in a central location that we could all travel to and meet in person, perhaps with an attorney. Is anybody out there willing/skilled enough to get this site up and going?
  • jgenovesejgenovese Posts: 220
    I have been communicating with an attorney friend of mine over the last day or so. He doesn't specialize in this area but is checking around town, (Baltimore), to see if he can generate some interst in the case as a class action. He is an extremely sharp guy so I'm sure the result will be good. The more people we get to join, the better it will be. Everybody stay tuned and keep us updated!
    Jim
  • Jim, I have been fighting this problem for over 7 months. After reading all the complaints, researching all the problems that Ford has had for the past 10 to 15 years they need to be held accountable for all the grief and financial strain they have caused so many Ford customers. Ford has had problems with Trans.torque covertors and brakes with Taurus, windstar, Montrey, Aero star and most recently Wind Star. I for one would gladly be involved in having a total Class Action Law Suit against Ford! It is time they should be held accountable for an unsafe and defective product that has caused so many to have not only mental and physical damages but personal as well. From this link and web site there are hundre if not housands of Ford customers that need to be sompensated for not only the repairs via a RECALL but monetary damages as well. I am convinced the only way to get Ford to be held accountable to to bring a National Class Action Law Suit against them. They apparently feel they are so big noone can touch them, WRONG the American customers can make them to be held accountable but only thru legal means. When they have closed so many plants and reduced thier production the way the have in the past two years exemplies the urgency to make them accoutable and ramin integrit to their customers. I for one would go on board if you can find a strong legal counsel that could take them on. I know everyone that has voiced their problems on this site wopuld join as a National team to force Ford to resolve this long overdue problem and compensate evry owner for their financial grief and personal hardships. Let me know if any of us can help and I encourage all of us to find LEGAL COUNSEL AND PRING THEM TO JUSTIC. tHE ONLY WAY THEY WILL LISTEN IS IF WE CAN HAVE A STRONG LEGAL Nationla Counsel. iF WE CAN ESTABLISH A National Web site, Band together we can win this thing! Let me know what I can do to help/
    Ron MacGregor, Dawsonville, GA.
  • We need to get a website up and running. We have got to get organized. If ever there was a cause for a class action suit and a recall it is this one. I have no idea why NHTSA is not working on this but possibly they are in Ford's pocket as well. Whatever the reason let's get going. How do you find a lawyer that specializes in class action suits? I am sure they are out there. I bet there are even lawyers who have fought Ford and won! Let's figure out the best way to band together and go from there. Is there anyone who would like to be the group spokesperson? That will be step 1. We can go from there.
    Any volunteers?
    Kelly
  • rt1966rt1966 Posts: 9
    just to get back to all of you......... my local ford dealer said they got a "tech message" from ford that there is a problem with the PCM!!!!!!!! they replaced ours last week and so far (knock on wood!!!!!) NO PROBLEMS!!!!!! they only charged us for 1 hr. of labor, $78. could this be the real problem all along and they just blame it on the trany? i will continue to monitor your progress as well as give you updates weekly if this looks to be one possible solution. keeping our fingers crossed!!!!!!!!!!! ;)
  • Hi There,
    What is a PCM? I hate to sound ignorant about mechanical things but the truth is, I AM! That is how these mechanics get away with so much.
    Please let me know so I can at least pretend to know what I am talking about with the mechanic.
    Thanks so so much.
    Kelly
  • rt1966rt1966 Posts: 9
    PCM stands for powertrain control module....... the computer. 7 days and all is still well. fingers are still crossed though!!!!!!!!!
  • jgenovesejgenovese Posts: 220
    You are very lucky that this is all it was. Just for your own peace of mind however; it wouldn't hurt to have your transmission looked at by a professional transmission technician who is not associated with Ford in any way. Also, be aware that the torque converter could go at any time without warning.
    Jim
  • jgenovesejgenovese Posts: 220
    I wish I could say that I don't believe it but both my Ford Dealership, Koons Ford of Annapolis, and Ford Motor Company are refusing to participate in mediation as requested on my behalf by my AG's Office. What is really ridiculous is that both parties gave a DIFFERENT and BOGUS REASON why they didn't provide me with assistance as they have to so many others. These criminals can't even get their stories straight when they are lying to the Office of the Attorney General! I am preparing my lawsuit for small claims in my local District Court. They have actually given me information to build my case even stronger through their deceipt of the AG so I had to re-write the whole thing! I have also written a letter to the AG outlining the fraud and requesting that a criminal investigation be considered. f anyone would like a copy, you may Email me your mailing address at willowcreekfarm@comcast.net. I will be forwarding a copy to the major papers in the area as well as the 8 major television stations. Somebody is bound to pick up the story and the Baltimore/Washington market is huge. I will not let these crooks get away with what they have done to me and my family and I certainly will not stand by and do nothing while there are thousands of families in danger of being seriously injured or killed because the cowards and liars at Ford refuse to step up and do what they know is the right thing to do. I often wonder how these people can sleep at night. In the meantime, as an interim suggestion until the website gets up and running, I would suggest/request that everybody go to the consumer safety website where you can check off whether or not you are willing to be part of a class action. (The name escapes me at the moment but it is mentioned in a recent post.) I don't know what the magic number is but, the more names we get, the better our chances are. Looking forward to seeing more of your posts!
  • rt1966rt1966 Posts: 9
    the torque converter was already replaced back in may. after it was replaced it lasted till december till things started again.
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