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Ford Freestar Transmission Problems

1568101162

Comments

  • jgenovesejgenovese Posts: 220
    Joe,
    First, let me say Thank You for serving your country. We really do appreciate it. Second, we are happy that your story had a happy ending. Third, your story proves my assertion that their is a systematic and organized movement at Ford to defraud and mislead the owners of the Freestar vans. Your story illustrates that in a very clear and convincing way. The bottom line is; there should be no hoops to jump through, no disparate treatment, no cloak and dagger, secret handshake nonesense. Ford should simply step up and fix the problem they have KNOWINGLY CREATED for the rest of us who are left holding the bag with these defective vans. I wish you would divuldge the name of the rep that helped you out. Perhaps he is in a position to influence Ford to do the right thing. Stay safe!
    Jim Genovese
    Annapolis, MD
  • jgenovesejgenovese Posts: 220
    Amen. Both of my Fords are on the market right now. I can't wait to make the switch to Toyota! I am going to invest in a Tundra to replace my F150 and a Sienna to replace my wife's Freestar. We too are having trouble selling the Freestar even though we got it fixed. People do seem to shy away from it for its reputation wether it is fixed or not. Every day that goes by that it doesn't sell and we are making payments on the ridiculously high interest rate loan we had to take out to pay for the repairs just motivates me even more to keep beating this drum and force Ford to be accountable. By the way, where is NHTSA on this? I guess somebody has to die first as a result of this DEFECTIVE part for them to take notice. what a shame.
  • kari7kari7 Posts: 1
    We would appreciate hearing if others were finally able to get their cars fixed or what they ended up doing with car. The transmission on our 2004 Freestar stopped working at 31,000. The Ford Dealer Service Department said that the problem was that the computer that controls the wiring had gotten wet. The Service Dept. replaced the computer at no charge and told us the car was fixed and ready to be picked up. When we went to pick up the car, the transmission still did not work. We left the car for the Service Dept. to do further diagnosis. Meanwhile we researched the problem on the Internet and discovered that it is a common problem caused by a poor design that allows water to flood the computer and wiring causing the transmission not to work. The Service Dept. then told us we needed a new wiring harness and two sensors connected to the harness, for which we would have to pay. We authorized the new wiring harness and sensors, and again the Service Dept. told us the car was fixed. We test drove the car before accepting it, and the transmission worked fine; but the dealer had made a new key which caused our other keys not to work. We left the car overnight so the Service Dept. could make the new keys. The next day when we went to pick up the car, the transmission no longer worked. Now the dealer wants to replace another sensor that the harness plugs into. Our repair bill is now up to $1400. We do not know if we should keep putting money into repairs until the Service Dept. can get the transmission working (the trade in value of the car is $8000).

    Has anybody’s car with this problem been successfully fixed and at what cost?
  • malonmalon Posts: 1
    lam another unhappy person,I was looking for information in the internet about freestar transmission problem and I found all these message about the same problem. today 4/5/2008 at 10 pm I was driven to the theater when my transmission went ritgh in front of the dealer where I b my minivan, I just pushed it and parked in to the dealer parking,monday I have to go and see how much they are going to charge me to fix the transmission I will let all you know wthat happen.

    ps is too many people that have the same problem, must be something that we all can do any idea? count with me.
  • ajennbusajennbus Posts: 1
    We have had many issues with our '05 Freestar (mostly electrical), but the transmission failed just like everyone has experienced with school children in the van!!!! Any suggestions on what we can do?
  • mom0f2mom0f2 Posts: 1
    I am posting this to vent my frustration just as much as agreeing with what other's have said. Here it goes:

    I bought my 2005 Freestar used at a non Ford dealership in August of 2006. On the way home we noticed a shutter. At first we thought it was the road and never driving a van thought it was just it's reaction to the road. About a week later we were on a new road and it did it again. I noticed a pattern, when the van reached a certian rpm it would shutter so I took it in the shop since it was still covered under the warn. They said it was the torc converter they replaced it and a few days later I got it back. That very day it started again. This began a process that resulted my taking the van in over and over sometimes not getting the van back for up to 2 months at a time. The first year of ownership my minivan was in my drive for what totaled 3 months, the loaner Tarus was in it more. It also included multiple torc converters, rebuilt transmissions, and 2 NEW TRANSMISSIONS, a reventing of the transmission, and 1 will not start because the repair allowed water in the tranny cilinoid (spelling) During this mess I asked if I continued to drive this vechile with the shutter what would happen. I was told nothing. That it is just a inconvenance. Well it started again but my Aunt died back home in Mississippi so I had to have my van for the trip from Kansas. I get back and was paying bills around town, by now I knew the schedule of the techs and the tranny guy wouldn't be in til Monday and this was Friday, and the tranny made a grinding noise and my transaxile light and check engine light came on. I called Ford last Friday after I dropped it off and said I wanted to talk about a buy back, seeing that I have given them 22 times to fix the issue and it is obvious that there is no fixing it. Yesterday I got a call that they would rather keep repairing the issue. I am to pick up the van today and forgive my doubting but I just don't want to, I know that it is going to do it as soon as I pick it up and have to turn around.

    Since Kansas has no lemon laws for Used cars I have to go to the Better Buisness Bureau (spelling again) and have them abertrate a deal. If I do get my case accepted I will still not get the loan completely paid off since they take off mileage. I owe like 13K on it and with the mileage gone I will still owe 3K. As with 75% of the nation times are hard and I can't be without a car but I can't afford another let alone paying for one that would not be in my driveway. :lemon: :lemon: please forgive the gramar and spelling...........
  • rae4kmarae4kma Posts: 4
    This is absolutely ridiculous!!! My 2004 Ford Freestar SE has 40,100 miles on it and WAM the transmission up and died!!! No warning, nothing!! I was getting on the interstate and vrrrrrrrrrrroooooooommmmmmmmm nothing,.... just the RPM were going up but my car was NOT moving!!! I was able to down shift and go back into drive and move really slow until it kicked in, but it did it 6 more times before I got it to the dealer. They told me to drive it there since it was only like 10 miles. So they called me and said it needs a full overhaul!! They said I have to agree to pay $1000 for them to take the Trani out and inspect it and if they determine it is MY fault not theirs I have to pay that plus $2800!!!!!!! I do have the extended warranty but I am not sure what they are going to tell me, I feel like they are just going to blame it on me!!!!!!! Thankfully I have record of getting my transmission serviced at 22K, which is crazy that it needed it then.

    Do you think that since I have records of that service and the Extended Warranty that it will be covered??? Please help!!! It is at the dealer right now and I have not given them approval to take it out yet cause I do not have the money. HELP PLEASE!!!!!!!!!! :sick: :sick: :sick: :lemon:

    I also had the back rotars go out at 24K which cost me $1000!!!!!!!!! Front brakes were 1/8" worn.... Back brakes were shot... front wheel drive car!!! WTF!!!
  • dtownfbdtownfb Posts: 2,915
    I know this post is a couple of months old but the current Nissan Quest does not share any parts with the Monterey or Freestar. The current Quest was re-designed in 2004 ans is solely a Nissan design. The Quest has it's own issues but not the transmission failures.

    Good luck with your battle with Ford. Unfortunately, I doubt Ford will stand behind their product. And they wonder why the company is fighting to stay alive.
  • jgenovesejgenovese Posts: 220
    mom0f2,
    I wish you were in MD where we do have a lemon law and your dealer would have to buy the van back. Since you are not however, my advice to you would be to pursue your claim with the BBB and if that gets you some financial relief-take it and cut your losses. You are right, times are tough everywhere. we are paying $1000.00 a month just to put gas in our vehicles! You can't put a price on your safety though and your van is unsafe for you and your family. Keep us posted on your progress.
    Jim Genovese
    Annapolis, MD
  • jgenovesejgenovese Posts: 220
    I'm sorry but you made me laugh. Your reaction is absolutely right. What the heck?!?! Welcome to the world of cheated Ford Freestar owners. I would be very surprised if they don't try and blame it on you. They blamed mine on me and our van doesn't even have the transmission that the manual said required the service at 30K miles! They even LIED TO THE ATTORNEY GENERAL OF THE STATE OF MARYLAND! IN WRITING! about my situation. The nerve of Ford and Koons Ford of Annapolis is unbelievable! What a bunch of crooks and cowards. They knowingly put a defective vehicle on the market and sold it to families-all the while marketing it on its SAFETY RATING! What a joke. Only the joke is on us. I can't wait to have my day in court. Please let us know what happens in your case. I intend to be a thorn in the side of Ford until they accept responsibility for this fiasco and compensate us for our losses! God forbid someone should get killed in one of these things. Ford will find a way to blame them.
  • jgenovesejgenovese Posts: 220
    After the way they have handled the Freestar situation, I am no longer a Ford customer. Too bad. I have been a Ford loyalist my whole life and they just threw it away like it didn't even matter and I was replaceable. Well, I am no MBA but I'm pretty sure that this is not the way to conduct business or build a loyal customer base. What a bunch of losers. I hope Ford goes down in flames. In the meantime, as soon as I get my Freestar and my F150 sold, I will be purchasing a Toyota Sienna for my wife and kids and a Toyota Tundra for myself. I know for a fcat that Toyota has stood behind their product because I have friends who own them and would never buy anything else.
  • skihighskihigh Posts: 15
    Wow! I am still at a loss... why can't anybody diagnosis this thing?
    I have 2004 Ford Freestar. Around Christmas last year it started acting up. Almost acted like it wasn't getting gas. I stopped a couple different times while the check engine light was on & got different codes. It ran fine for a while, & then would act up. Of course, it would never act up for the mechanic. I finally managed to call my (Goodyear) mechanic & long time friend while it was making that ungodly high pitch noise some of you spoke of. He immediately said it was the "crank shaft sensor". We replaced it ($200). All seemed well. Almost a year later, it started it again. We assumed it was the same part? But he adjusted it, it seemed to do the trick. Had trouble again. They did a full diagnosic scan. Goodyear referred it to a transmission specialist because they were stumped. The transmission shop replaced "sensor trans oil temp axode" & "temp sensor to transmission". That seemed to do the trick. I got it back on a Wednesday, that Saturday it acted up. It would not take off in drive. We had to manually shift it & baby it home. The next day it ran fine & has ran fine for about a month. I leave for work tonight & can not get it to move in reverse! I am struggling to make the payments on this thing & still have many more to go. I can not afford repairs. I am at a loss of what to do?
  • rae4kmarae4kma Posts: 4
    They actually ended up doing right by me. Since I had proof that I had the transmission serviced at 22K they couldn't blame me for lack of maintenance. They rebuilt the transmission (which I am leery about cause I am worried about the same problem happening again). But they had it a week and gave me a Toyota 4 Runner brand new to drive in the mean time, free. I wanted to keep it!!!!!!! They ended up being really cool about everything and even fixed something on the Wheel berring free of charge. I was shocked and impressed by there good service. Maybe it is the good old southern way.... I am outside of Nashville, TN.

    I hope you all have the good luck that I did. :blush:
  • jgenovesejgenovese Posts: 220
    You are lucky. I have proof that my transmission is NOT THE ONE THAT MY MANUAL SAID NEEDED THE SERVICE YET, THEY STILL WOULDN"T HELP ME OUT. They even lied, in writing, to the Office of the Attorney General in my state of Maryland about this issue. Consider yourself lucky and let us know how the repair holds up.
    Jim Genovese
    Annapolis, MD
  • I have a 2004 Freestar, bought in Spring 2005. The transmission was replaced at aroud 70,000 miles, costing about $3,200. Less than 10 months and only 13,000 miles later, I started noticing a "shuttering" between high and overdrive. This lasted for about a second, but became quite frequent. It took several days before the Ford dealer was able to "replicate" the problem, but they finally said they did.

    Their first statement to me was that it was the torque converter. However, after further investigating, they told me that the CAMSHAFT SYNCHRONIZER and CAMSHAFT BEARINGS needed replacing, adding that the problem was showing up through the transmission, but it wasn't a transmission problem. Cost to me for this repair will be around $700.

    I will be picking the van up shortly. I'm wondering if Ford has finally realized where the problem originates, or is this just a snipe hunt that I've gotten dragged into.
  • jgenovesejgenovese Posts: 220
    It will be interesting to hear what happens. by the way, did you report the original torque converter failure to NHTSA? They say they don't reuire a specific number of reports to initiate an investigation but I don't believe them so, if you have a minute, please go to their websiteand lodge your complaint. The site is fairly user friendly but it will take a few minutes of your time. The way I see it, every report that they get is going to be one more bit of evidence that they neglected their duty to the consumer by not at least investigating this issue before somebody gets killed due to one of these failures that FORD KNOWS WILL HAPPEN.
  • skihighskihigh Posts: 15
    well, I fired off an e-mail to Ford explaining everything. I got a reply back saying they needed more information? What more did they need? They had my personal info, vehicle info (including VIN#), the history of problems & repairs & my personal feelings on it (including all the complaints that I have recently read). They said they needed a brief description of the type of assistance you are seeking. HELLO! I was throuroughly irrate at this point & responded with:
    What MORE information do you need? I have a LEMON that is broke down & I would LIKE for someone to tell me what is wrong with it!!! I am assuming this is was an automated response & a live person never bothered to read that I am VERY upset!
    well... then I did get an automated response saying they received my e-mail & that someone would respond within 2 days.
    Yesterday I had called the dealership too. The service department was very short "uh-huh" was all that was ever answered. Then he asked if I would like to make an appointment. I told him I would have to figure out how to get it there since I can't drive it. They were so nice as to give me a great rate of only $85+ tax to do the computer diagnostic this time!!!
  • skihighskihigh Posts: 15
    I did add my info to NHTSA.gov per recommendation from another website I was visiting. I was one of only 37 though. I don't know how many they need to warrant an investigation on a recall? I can't believe w/ all these compaints I have read all over the internet that more people have not done so.
  • I should have added in my post above that after returning from a one-week vacation with the Freestar, where I was experiencing the oft "shuddering", I started to get a loud squealing noise upon first start-up, that lessened and became intermittent. This is what the Ford Service Department finally started hearing when they were trying to replicate my shuddering problem. The squealing, they said, was what led them to believe that the cam bearings and cam synchronizers were bad.
    They still haven't finished working on it, but I'll let you know if I experience any more problems.
  • jgenovesejgenovese Posts: 220
    I know it is frustrating to see "Only 37" complaints on the NHTSA site however; statistically, those 37 likely represent THOUSANDS that have gone unreported to NHTSA. The bad part is this, NHTSA KNOWS THIS! The other bad part is that these are 37 instances where the lives of the drivers and their passengers, likely women and children as these are family vehicles, were needlessly placed in harms way. In fact, I would be willing to bet that people have already died as a result of this defect but it just hasn't been linked as the cause yet. Statistically speaking, this is a highly likely probabilility. Our job is to continue to educate everyone we know and even people we don't know about this issue until Ford and NHTSA get up off of their cowardly, lazy behinds and address this issue.
    Jim Genovese
    Annapolis, MD
  • I picked up my Freestar last night, and they did NOT replace the camshaft bearings, but they did replace the cam synchronizer and sensor. This was supposedly the cause of the intermittant shuddering at around 2000rpms. I'll keep you posted if the shuddering reappears.
  • I've read most of the 265 postings and went to the websites for NHTSA and Center for Car Safety. Last night I pulled out and traffic and could not accelerate (as with many - no warning), it was after 11 PM and the dealership does not have night drop so we are now responsible for two tow charges, in addition to the charges for the repair as the van is 5,000 miles out of warranty. At any rate, I was able to coast into a gas station and got help pushing the van into a clear area. I was not able to go forward or in reverse. First I thought I was imaging the problem and then was scared at the thoughts of what could have happened. As I post this message, our van is at the dealership. We are waiting on the diagnosis. Not being mechanically inclined, after reading what I have I am convinced we will fall into the same group with regard to transmission problems and thousands in repair costs. I am frustrated, dismayed and believe that we will hear the same song and dance so many have heard. In researching NHTSA, the total of complaints is 74 from 2004, 2005 & 2006 Freestar owners. How many is needed for a class action case? It may be a long shot but maybe there are forums that would help publicize the need for more people to register complaints, such as the media forums many of you have engaged. Here in West Palm Beach we have a local TV station that has a division called "Contact 5." Once we have an idea what we are dealing with I will be in contact with them - at least it's worth a try. I will also be posting a complaint with the NHTSA, again after the official diagnosis. Thanks to all of you who have taken the time to post.
    Sue
    West Palm Beach, FL
  • rae4kmarae4kma Posts: 4
    I don't have a shuddering noise it is a high pitch squeal/whistle. The Service Dept mentioned it when I had the Trani rebuilt and mentioned that it was probably a berring. I am not sure, it would make an annoying noise and when I pushed on the brake it would stop, but my brake pads and roters (sp) were fine. I had rear brake issues and rotar problems at 24K miles. My back brakes were metal to metal and the front ones were only 1/8" worn and it is a front wheel drive car. Damaged the rotars cost me $1000!! I thought that was ridiculous to happen at 24K miles... and then the Trani at 40K I am not sure what the berring issue is... if that is even what it is. I have had a rental since Tuesday and they have not called me and told me the issue yet.... I hope it is nothing big... 2 bad I owe $5000 more than it is worth... cause I want out of it!!
  • amsternamstern Posts: 5
    Sorry to hear this. What year is your Freestar? What engine do you have? Is yours an automatic transmission?
  • sunburnsunburn Posts: 319
    We had the same problems with the brakes on our 04 Freestar. The rear brakes were shot at 42K and the front brakes were hardly worn. This is not typical of FWD vehicles.
  • rae4kmarae4kma Posts: 4
    I said the same thing that that was totally ludicrious that brakes and rotars would be shot at 24,000 miles!! I hardly ever drive my car. All in town driving... very small town... WHo knows.... I am just glad they are taking care of it. I have been in a rental a Toyota Camry for 5 days and I am loving it. Ford is paying for it. I so want a smaller foreign (sorry :( ) car now. I had a Honda Civic, a Acura Integra GSR and a VW Jetta and this is my 1st American car and I never had any problems with my others.... so to me this tells me something..... sadly
  • 2004 Freestar. Current mileage: 83,000 miles.
    After getting the camshaft synchronizer replaced, we continue to have "shuddering" problems. After removing the transmission pan, metal shavings were found. Rather than tear apart the transmission, the Ford dealer has ordered a new transmission to be installed. This is the second New transmission installed in less than one year.
    In regards to brakes... I also replaced my rear brake rotors after I discovered that the right-rear caliper was frozen. This was done at 50,000 miles, but who knows how long it needed replacing. This did not cost me $1,000, as I did all the work myself. But, it was when the van was only ONE YEAR OLD. Being a newly-introduced vehicle, I had a heck of a time locating replacement parts. I think my total outlay was less than $200 for new caliper, rotors and pads. Not covered under warrenty because mileage was already 50,000 miles.
  • johnsevjohnsev Posts: 4
    Complete loss of transmission. The vehicle just had no trans. Pressed on the gas and did not go so I put it in park, rev, 1,2,D Nothing. I had it towed to the dealer. The first response is about a throttle switch and then possible new transmission. I was very skeptical as there was no warning, no sound, no shudder, no other problems that are typical with a dying piece of machinery. I got online to do some research and much to my dissmay, here I am. I guess we are lucky this happened at 99 and not 55. Of course the extended warranty only went to 80 so we are out of luck. I'll let you know what happens and register a complaint at NHSTA.
  • amsternamstern Posts: 5
    You didn't mention what year your Freestar is. I was curious.
    Thanks.
    We have a 2004 which we bought used. It had almost 100,000 miles on it. We just replaced the transmission.
    Thanks.
  • jgenovesejgenovese Posts: 220
    Hey everybody! long time no hear but get this... go to corporateabuse.net and look at the article on the Freestar and the other Ford products w/ the same issues. Its a great article and a good start toward getting Ford to step up and take responsibility for this issue before somebody gets killed in one of these things.
    Jim Genovese
    Annapolis, MD
1568101162
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