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Ford Freestar Transmission Problems

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Comments

  • motheyemotheye Posts: 17
    It sounds like you already had the work done and went back to the dealer to handle the refund. I called Ford back in Jan and they gave me the option of sending the receipts, etc. directly to them--which I did. I called a couple days ago and they have no record of my letter/receipts but said they are checking on it and will call me back! I've heard they are far behind on this and refunds probably won't start til next month or hopefully by the end of June--which is the end of Q2. I would keep pestering Ford directly. I agree--I had to pay before they would hand me the keys back when I got it fixed--so they should rush to pay those of us who already paid to have this fixed.
  • trimadscotrimadsco Posts: 10
    it's very likely that your van was repaired with a bad part. We've had our transmission replaced twice now :-( The first time it had to be replaced, we went with the more expensive Ford transmission (about $3,000), and it came with a warranty. Thank goodness - because it failed 1 1/2 years later. They repaired the transmissions with the same parts used in the original transmission- so there is a chance it could fail again. That's why in addition to requesting a refund, you should also plan to have the torque converter replaced with the "new" one when they become available. Planning to send in my refund request this week, praying this all works out!
  • You bet it can happen again. We have had ours replaced twice. We need to read thru the various posts on here and realize that Ford cares nothing about the safety of any of us or the people we love who ride in these vehicles. They got their money. That's all they are worried about. You will get yours when they see fit to send it. They have demonstrated, as has NHTSA, that they are willing to take their chances with respect to someone dying in a crash due to the problems with this vehicle. They are acting now and still chosing to ignore the fact that there are '06 vehicles with the same problem. Ours is an '06. It's been fixed twice. My husband treats our vehilces with kid gloves. The vehicle clearly had a problem, but Ford just won't own up to it. Say what you want about the Japanese car companies, but at least they own their issues and make them right.
  • My 2005 is still in SC, will perhaps be fixed by next week. Still have the rental car. Unfortunately, the Freestar's reputation is now well known and my local Ford dealer wants nothing to do with this car, he said he would have to sell it at auction. So we're stuck with it. And another interesting little tidbit - the metal shavings that were in the transmission, the service department told us they didn't come from the torque converter as the metal shavings from the spline in the torque converter remain inside the torque converter...hmmmm. Such a coincidence, that the transmission just goes out at the same time.
  • gattman1gattman1 Posts: 9
    APRIL 18 AND STILL, ACCORDING TO MY DEALER NO PARTS ARE IN...6 MONTHS THIS PIECE OF CRAP PAPERWEIGHT SITS IN MY DRIVEWAY.....EVEN IF THEY FIX IT, DO I HAVE EVEN A SHOT AT SELLING IT..?? WORD IS OUT THAT THIS IS ONE ENORMOUS LEMON.......SO PISSED OFF !!!!
  • iferifer Posts: 11
    Ford said parts wouldn't be available until the 2nd quarter so that's June. And the customer service rep told me June too...
  • iferifer Posts: 11
    I've had to have my transmission rebuilt twice and it was done by two different transmission shops and both of them told me that the cause of the tranny fail was that the splines shaved off the torque converter and got flushed through the whole tranny.....
  • lorendaclorendac Posts: 2
    jan 2012 i was driving my 2005 ford freestar...transmission went out..van just coasting..,,and ways,, calledwarrantly..called ford..van vin # was under the recall i heard about first week in jan...wtop..so sat van got towed,,to ford dealership..mon im inofrmed no one had any parts...etc..and they didnt know when van would be fixed..i paid for a rental for a week..bc ford wasnt helping me with [non-permissible content removed].i stayed on the phone mon, tues, wed...during that i wasnt told no..so many times....well make a story short..thurs,,morning i got a call from mgr at dealrship before 8am that my van would be fixed by fri..i will say bc i ranted and raved..wed i called ftc, bbb...major newspapers...local..news channel..yes i did it all..waned me to still pay my van note, 800 month for rental..i didnt take no for an answer..call and harass until they understand..my sessions probaly would be used for training purposes
  • lorendaclorendac Posts: 2
    honey call bbb, ftc...i mean call a major newpaper..tell them how this would impact you r did you..you should call ford to see if your vin# in under recall..honey i won really..i got a rental refund..and van fixed in 6 days...an executive called me to tell me my van was done
  • karriebkarrieb Posts: 2
    BAD BAD Company and Service,. Recalled 2005 Freestar fails on major highway , leaving single mother and 2 children stranded 650 km from home. Recall 11S25 - Company Refused to provide assistence, no loaner, nor rental provided. Ford Customer Manager to call customer with 2 -3 business days. But still no contact from Ford. I had to purchase a vehicle to get home with children while My van is sitting six and half hours away. No feedback as to when it will be repaired for the recalled Torque converter, May take up to 5 months as per the Dealer where the van is located.

    Very bad Business, Very BAD Service.

    Karrie Buchan - High Level AB , Canada
  • karriebkarrieb Posts: 2
    BAD BAD Company and Service,. Recalled 2005 Freestar fails on major highway , leaving single mother and 2 children stranded 650 km from home. Recall 11S2S - Company Refused to provide assistence, no loaner, nor rental provided. Ford Customer Manager to call customer with 2 -3 business days. But still no contact from Ford. I had to purchase a vehicle to get home with children while My van is sitting six and half hours away. No feedback as to when it will be repaired for the recalled Torque converter, May take up to 5 months as per the Dealer where the van is located.

    Very bad Business, Very BAD Service.

    Karrie Buchan - High Level AB , Canada
  • Today our van is finally ready, 5 weeks to get repaired. We will travel over 350 miles, 1 way, on Wed. to retrieve it. And today I finally got a response to an e-mail that I had sent to Ford, saying they are in no way responsible for ANY costs other than the torque converter. I uge all of you to file a complaint with NHTSA as the torque converter complaint was opened on July 15, 2009 (almost THREE years ago), based on 65 vehicle owner questionnaires. I have written them complaining about the metal flakes in my transmission fluid. Reading these postings, a lot of people have had to have transmission work done also due to the metal flakes. If enough people complain about their transmission to the NHTSA, perhaps they will research it. Also, the manufacturer of the torque converter, Exedy America Corporation in Mascot, TN, according to NHTSA "did not consistently meet the specified heat treat requirements." Ford has told me to keep all my receipts, I'm sure they will be going after Exedy America, and I'm quite puzzled as to why Ford has not made this known to Freestar van owners.
  • mrsjaymrsjay Posts: 4
    My husband and I also own a 2006 Ford Freestar. One day he drove it to work and when he went to get in it to leave to come home it would not move. He put it in reverse and the van would not move, he even put it in drive and it still would not move. We had to have it towed to our home which is about 40 minutes from where he works. We had a mechanic come pick it up and he told us that it is the torque converter that has gone bad and that there could be some metal shavings in the transmission so the whole transmission would have to be replaced. This van has been sitting in our yard for almost eight months now and we refused to make another payment on it because there is no guarantee that if we fix it that the same problem will not happen again. I prefer the finance company come and get it than me putting money into a vehicle that may have the same problem if it does get fixed. This happened on September 2, 2011 and we called the finance company right after it happened and they haven't came and got it yet. I thought Ford had some good cars but now I see why people say Ford stands for Fix Or Repair Daily. I really do hope that FORD decides to do something about this because this does not make any sense with all Ford Freestars having the same problem regardless of the year. There are too many posts on this site for them not to do anything about it. That's probably why they stopped making the Ford Freestars because there has been too many issues with the transmission, but why keep using the same manufacturer. Find one that's going to make it them money not lose money.
  • marj4bj23marj4bj23 Posts: 1
    My husband and I had to go to Upstate N.Y. 2 weeks ago and before we left we had to replce the coil pac on our 2004 freestar. We had bought a 2yr. 24000mi. Superior Protection Plan but that wasnt covered. We didnt have any trouble going up but on the way back the transmission started acting up. We got back fri. and I am calling mon. to take it in. They had better fix it or I will raise some cane. They dont want to see me come back to where i bought the van. I have already been there and showed my a__. I still have 2000 miles left on my warranty.
  • lmcallerylmcallery Posts: 6
    Today, Mother's Day, my children and I were left with a busted transmission, for the THIRD TIME. I had the recall notice sitting on my refrigerator at home. I wasn't thinking I'd have to have this repaired for this same issue again. I was more or less just waiting for information about getting refunded for the last transmission repair. How foolish of me. I was fortunate enough this time to get it to the closest dealership. This vehicle is a hazard. I just had to have the fuel pump replaced 3 weeks ago, 2 days after it was back, the pressure from the new fuel pump apparently busted a clip on the fuel line and I was leaking gas all over the place. In March I had a full tune up to the tune of $646. Fuel pump $700. Last transmission rebuild, $2600. I have just paid it off, have only 86K on it, and I have in no way gotten any value from owning this. I am so disheartened and disgusted right now. While waiting to be picked up at the dealership I was looking over the other vehicles on the lot. I just can't buy another Ford. This has left such a bad taste in my mouth after 20 years of being a loyal Ford customer. It will be interesting to see what they will do. I am armed with information and I am a loud mouth! Funniest part of my mother's day was driving away from the dealership only to see another Freestar on the back of a tow truck heading to where I just left! THAT was funny. Not for the owner, but it made me feel better!
  • gattman1gattman1 Posts: 9
    With you 100%...had been a loyal Ford customer but just cannot ever see myself purchasing another. Called Ford every week since Febuary, am now being told not to expect recall parts until August or Sept, car has been in my driveway for 8 months. Never been so angry and made to feel so foolish in my life. My fear is even if they fix it, I will not be able to sell it due to the overwelming bad publicity and word of mouth that has spread about this car.
  • motheyemotheye Posts: 17
    Like many of us--I already paid to have this replaced back in November of last year (emergency fix) and submitted the invoices from the Ford dealership. I have called Ford and they also tell me its going to be some time before "parts are in". I don't understand how waiting for parts to do those fixes are tied to refunding my money for something that I already did and paid for. The recall is official, they admit it, whats the problem?
  • bernice46bernice46 Posts: 1
    My car just stopped last year on a busy road with my three children in the car (my son was driving - my other two children to the store). Luckily, we got help and a tow, then a transmission bill for $1,800 to fix the torque problem.

    I received the recall info. and called Ford - they said that I would get another notice about being re-imbursed - but nothing yet. Any idea when this is to occur.
  • gattman1gattman1 Posts: 9
    HAVE BEEN WAITING FOR FORD TO TELL ME "PARTS" ARE IN SINCE JANUARY, NOW BEING TOLD IT WILL BE LATE JULY-AUGUST BEFORE ANY PARTS ARE AVAILABLE, CALLED FORD CUSTOMER RELATIONS AND THEY ADVISED DEALER SHOULD ACCEPT CAR AND REPAIR OR ORDER PARTS FOR AN EMERGENCY FIX AND GAVE ME A CASE NUMBER, CALLED DEALER AND WAS TOLD HIS "GUYS" WILL HAVE TO DROP TRANNY AND WOULD COST UP TO $600 IN LABOR AND FORD WOULD NOT REIMBURSE HIM FOR THAT, I TOLD HIM THATS NOT MY PROBLEM THATS YOURS, SAID HE WOULD CONTACT FORD AND CALL ME BACK, THAT WAS A WEEK AGO, CALLING FORD AGAIN......RESALE VALUE OF THIS LEMON IS DROPPING EVERYDAY.....I PAID OVER 23K FOR A CAR THAT GAVE ME NOTHING BUT HEADACHES SINCE PURCHASED AND NOW I WILL GET NOTHING FOR IT, LESS THAN 95, 000 MILES...FORD JUST DOESNT SEEM CARE !@!!
  • gattman1gattman1 Posts: 9
    FORD CUSTOMER RELATIONS MANAGEMENT IS ACTUALLY TELLING ME I NEED TO PAY TO HAVE THIS PROBLEM DIAGNOSED BEFORE THEY WILL FIX IT OR ORDER PARTS TO FIX IT.......DEALER TOLD ME MINIMUM $600 TO DIAGNOSE AND IF ITS RELARED TO TORQUE CONVERTER I WILL BE REIMBURSED.....I AM STUNNED...THIS AFTER 7 MONTHS OF MY CAR SITTING IN MY DRIVEWAY......I HAVE NO CHOISE NOW AND ACCEPT THIS AS A TOTAL LOSS AND SELL IT FOR SCRAP METAL, NO WAY IM PAYING THEM A DIME FOR ANYTHING MORE, AND IF I DID PAY TO HAVE THEM CHECK IT THEY WOULD JUST SAY ITS SOEMTHING ELSE...IM LIVID AND WISH I COULD TELL THE WORLD TO STOP BUYING FORD CARS !!!!!! I AM SO FRIGGIN ANGRY I CANT EVEN DESCRIBE IT !!!!
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