Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!





Ford Freestar Transmission Problems

1679111262

Comments

  • johnsevjohnsev Posts: 4
    Thanks it is a 2004. Mercury Monterey which is the same as the Freestar. I'll let you know today if they want us to replace the trans.
  • misty10misty10 Posts: 23
    Hi Jim,
    Did read that article at corporateabuse.net and it was perfect but we still need someone to do something for us. Ford is well aware of this problem and worst of all is still getting away with it..at our expense. We need someone to hear us and help, maybe this article will be a start. Thanks.
  • jgenovesejgenovese Posts: 220
    Misty10,
    Happy to see that you are still engaged in this issue. If there is one thing that I have learned in many years of experience with the legal system, especially issues such as this, it is that these things take alot of time to unfold. This is part of the reason that Ford rolled the dice and took the approach that they did with this nightmare. It is the classic David v. Goliath scenario. They know that your battle as the consumer is uphill and that you as an individual are limited in your resources of both time and money. They also know that most people will be content to just take their abuse and move on, whatever the reasons might be. (Fear, intimidation, lack of knowledge of the legal system, etc.,). What they apparently have taken for granted is the awesome power of the internet and the ability that it gives us to communicate and pool our resources and knowledge. Afterall, how else would we all have ever "met" eachother. What we can't do is forget or give up. As I have stated many times before, our case is like a brick wall. Every bit of information, every report to NHTSA, every report to the Center for Auto Safety, every post on this website, the article on corporateabuse.net, is another brick in that wall. Conversely, every person on the inside at Ford who developes a concience and comes forward with information is our ability to dismantle the wall that Ford has built to protect themselves from people like us. I believe that, as each day goes by and as Ford continues to struggle in the marketplace and lay off workers, that the odds of a former employee coming forward to help us get better and better. If you recall, in a previous post, someone knew of someone who worked at the Customer Relationship Center and provided some insight into how that sham works. It is just a matter of time before Ford will be held accountable and exposed for the bad actors that they are. (Remember the Explorer rollover case?) Unfortunately, someone had to be killed in one of those crashes before Ford was called out on it. Hopefully no one will have to lose their life when another Freestar/Monteray transmission fails for this situation to be resolved. In the meantime, keep the faith, spread the word, and NEVER GIVE UP!!!
    Jim Genovese
    Annapolis, MD
  • mtantmtant Posts: 2
    I have also had the transmission fail @65,800 miles. My "pump" was bad, and I was told my the mechanic, that pumps don't fail unless there is a manufacturing defect with the transmission. I wonder if he would testify to that in court?? LOL Anyway, I opted for the new transmisson with a 3 year 75,000 mile warranty costimg me a little over 3,000! Add me to the long list of people who will never by a FORD again!!
  • cmljnlcmljnl Posts: 1
    2004 Ford Freestar tranny went out on the way to work today ( 88K). No warning signs just slipped out of gear while on highway. I have extended warranty via credit union, but I am afraid I am not going to be able to get them to cover it because I can't produce records showing I changed tranny fluid every 30,000 miles. The mechanic said the failure was not fluid related and that the fluid was fine; however because the warranty company is asking for the paperwork I am guessing I am going to get screwed.
  • sunburnsunburn Posts: 319
    Get out your warranty booklet. The AX4N transmission in the Freestar is not listed as needing a fluid change every 30K miles. Actually, that transmission isn't listed at all. Makes me think it is a typo, but IMHO, that is the guide you should be following, errors or not. BTW, the transmision model number is on the bottom of the transmission pan. Good luck.
  • sec6sec6 Posts: 1
    I am the not so happy owner of a 2004 Freestar with the same problem. It is at the dealership as we speak. They said that I must have had the vehicle in a flood or something. I had the crank shaft replaced in August of 2007 at 60,000 miles and when the trans started shifting hard, whining in overdrive, losing power while driving down the road, and the transaxle light came on, we took it back to the dealership. They are telling me that it isn't covered by waranty and that I should claim it on my insurance. Being an insurance agent, I know that I don't want a claim on my insurance. Also, I have a $500 deductible. SO - if you have a low deductible, you could probably get yours fixed if you haven't already, by claming it on your insurance if it is caused by water - I haven't ever heard of this. I think that if the dealership didn't seal the transmission properly when they fixed it only 10 months ago, that they should be fixing this problem. I can't imagine that they make a car that you cannot drive while it is raining out. :mad:
  • Hi-
    I posted several months ago that we had had our transmission replaced again in December and so far it was working good. Guess what - it's going in again tomorrow. It's doing something a little different this time - making noise when the acceleration stops - but according to the guys at our shop - it's the trans. This car is an absolute disaster. I was reading postings about the tires and doors and found them very interesting. I have been driving cars for about 30 years and I have had a tire problem twice in all that time. I have taken this car in more times than I can count for leaking where the light comes on. Also, we had the power door parts replaced before the warrantly was up because of numerous problems with them. Since the warranty the doors act up about once every two weeks. No wonder Ford only made this product for a couple of years. What a mess this car is. I have already filed the complaints. I just can't believe Ford is not standing behind their product at all.
  • jgenovesejgenovese Posts: 220
    Classic FORD BLAME-THE-CONSUMER FRAUD. What a crock. What's next? You can't drive when it's hot out? Cold out? Wake up NHTSA! Wake up Attorney's General of these United States! Do your job and prosecute this fraud and protect the consumer!
  • cowboys59cowboys59 Posts: 38
    I haven't been on the website for a while as I have been crazy buzy but I wanted to respond to your posting. I too have a 2004 Mercury Monterey. The transmission went at 44,000. It cost over $3200 at AAMCO (Ford will not see a penny of my money ever again!). I have the extended warranty which Ford would not honor as I didn't have my transmission fluid changed at 30,000 miles. Two different Ford dealerships lied to me. They both claimed that they had never seen this problem before. The dealerships were Koons Ford of Leesburg and Kip Kilmons Ford at Tysons Corner. I have no doubt the mechanics are told to lie. Anyway, the mechanics at AAMCO explained to me that the engines that are in the Ford and Mercury Minivans are too powerful for the transmission. That is why the transmissions are all burning out. It is without a doubt a design flaw. It is in no way an owner mistake. We didn't cause it and COULD NOT HAVE PREVENTED IT! Anyway, Ford is a horrible company. I will never own another Ford, Lincoln, or Mercury. The sad part is I have been a Mercury owner for life. Time to go to Honda or Toyota. So much for American made.
    Maybe we will eventually get Ford to have to do the right thing. They are obviously not going to do this without being forced to.
    Good luck.
    Kelly Lilly
    Sterling, VA
  • cowboys59cowboys59 Posts: 38
    Hey Jim!
    How are you. I am sorry I have been gone for so long. I have been so busy but I am back.
    I filed another report with NHTSA. I can't find the old one. How do I look up to see how many of us there are with the same problem. I could only find searching one year at a time. Is there a better way.
    Hope you are well and are having some luck getting this crooks!
    Take care,
    Kelly Lilly
  • Hello ALL,

    I just read a few letters that everone wrote. I am so floored by all this. On 6/28/08 on the way home from TN only had about 11/2 hrs left to go to get home and with no warning the Transmission went out and only 84,000 miles. Thank goodness for my dad he was able to come get us and tow the van home. Please let me know of any lawsuits I want to be a part of it. So now with 2 adults and 3 kids we are down to a 3 seater truck. So now I have to find another vehicle until this junk fixed.

    Heather
    Frederick, MD
  • jgenovesejgenovese Posts: 220
    welcome to our Ford Freestar Fanclub Heather in Frederick! Consider yourself lucky that you got 84K out of yours before it left you stranded. Ours had 45K when it left my wife and 5 out of 6 of our children in the middle of an intersection! we are lucky no one got injured or killed. As for the class action, it is just a matter of time before all of this comes together. I don't expect much over the summer with everyone on vacation, etc,. But stay tuned! It took the Explorer situation a while to get going and look how that turned out. In the meantime, report your failure to NHTSA. One more complaint is one more complaint that they can't ignore and make excuses why they didn't intervene before someone gets killed or injured driving one of these defective vehicles.

    Jim Genovese
    Annapolis, MD
  • jgenovesejgenovese Posts: 220
    That is my story exactly! My dealership was Koons Ford of Annapolis! Coincidence? I think not! I can't wait to get those cowards and liars in a courtroom in front of a judge. How can NHTSA and the Attorney's General of the states that we live in-I contacted mine and I know someone contacted the office in VA-ignore this pattern of fraud and deception? How can Ford think that we are so stupid that we wouldn't find eachother on the internet and band together? Wake up NHTSA! This is a defective vehicle due to a design flaw and everybody knows it. One can only assume that NHTSA is in Ford's hip pocket. There has to be some sort of arrangement for the government agency that is supposed to protect the consumer to turn a blind eye this disaster. I wonder what the response is going to be when someone gets killed in one of these things and the posts on this forum and all the complaints to NHTSA are plastered all over the news. That reminds me. I found out why none of the television stations that I have contacted are willing to take this story on-MONEY. The management of these stations does not want to alienate Ford as an advertiser. How pathetic is that? They are more than willing to take on small time mom and pop companies but not a cash cow like Ford; that is until they can't ignore it because somebody got killed. How sick and twisted is that? Remember how the Explorer story was all you saw on TV 24-7? I remember seeing the hearings on the Fox News Channel. What a country. We don't want to confront the crooks and it's not a story until someone gets killed. Then, it's 24/7 coverage depicting the victims and the surviving family members-rating gold! The worst part of it all is that, at the end of the day, the answer to the WHY? in all of it is the same - MONEY. Keep the faith though. Good triumphs over evil every time.

    Jim Genovese
    Annapolis, MD
  • I just had the same thing happen to my Mercury Monterey. It's gonna cost me $4,000 to get it replaced. Has anyone had any luck contacting a Ford representative to see if they'll help with the bill?
  • Unfortunately, our 2004 Ford Freestar, 88,000 miles, died at midnight last night.. It wouldn't go forward or reverse. Luckily, we had a working cellphone and AAA came and towed us.

    My husband thinks he can just change the torque converter and solve the problem, without changing the whole transmission.

    Has this been successful for anyone?

    Thanks,
  • misty10misty10 Posts: 23
    Hi,
    Ours did the same thing and we had just the torque converter done....it's also a 2004. It's been over a yr and so far so good. It cost around $1500 I think. Mine just died at an intersection with absolutely no warning at night with my kids in the car. Please be sure you report this as we are all trying to get Ford to do something about it. How could there be almost 30 pages of us all with the same problem? I always send in each new complaint on here to Ford....they must recall this car!
  • 3forme3forme Posts: 1
    I own a 2004 Ford Freestar with almost 80K miles. About 2 months ago, the transmission began to shudder. At first, I thought it was because I changed my driving habits. I try to accelorate keeping the tach about 2K in an effort to save gas. The shuddering only happens sporadically now. After reading these posts (from May 2006 to present), I know the transmission is defective because of Ford, not because of my slower acceleration. I suppose I should be grateful that my van has made it this far, but I fear I'm living on borrowed time. When (not if) the transmission goes, I will file my complaint with the NHTSA(?). What does that stand for? I'm a single mom and student with 3 kids living on $1200 a month, so my financial options are limited. Life will be extremely difficult when the van doesn't run anymore. I wish I could trade in the Freestar and buy a Prius. Oh well. :)
  • skinny62skinny62 Posts: 2
    I need to know what to do, and I am asking for your assistance. We all know that FORD(found on roads dead) is covering this crap up! My 2004 Freestar tranny failed at ~60K(costing me $1850, mechanic is a friend and said that there are a ton of updated parts) and now the 3.9 wristpins failed, so I had to dump $2200 for an engine swap. Detroit customer service just feeds you BS that there are no documented problems, I know everyone out there has a tranny on borrowed time but the engine blew me away(3000 mile MAX oil change interval with FULL synth. Mobil 1). By the way, the 3.9 failed at ~85K. Class action on tranny is a given, motor may be in the future. Where do I go and what do I do to get satisfaction from the WORTHLESS BASTARDS FROM DEARBORN? Rcc823@comcast.net
  • dtownfbdtownfb Posts: 2,915
    I would get the transmission shuddering looked at before a complete failure. Right now, they can probably replace the torque converter. later it will be the entire transmission.
  • skinny62skinny62 Posts: 2
    :lemon: Sorry to say that my tranny just plain let go at 60K, consider yourself lucky. Now the 3.9L engine has let go and I had to replace it with 85K miles on the POS now. Fortunately for me, my buddy is a mechanic and I got all the work done for $4050(engine and tranny). Ford in Detroit was no help at all. We need to file a class action lawsuit, but I don't know how. Rcc823@comcast.net
  • jgenovesejgenovese Posts: 220
    As far as I know, theoretically yes. Practically, no. When you do pull the tranny to get to the torque converter, you will likely find the reason why it won't be that simple. The reason is that, when the torque converter fails, the splines on the shaft within it, (this is what fails), come apart and disperse metal "filings" throughout the rest of the transmission. When this happens, due to the extremely close tolerances of the parts within the transmission, the filings cause irrepairable damage to many of the parts that will have to be replaced as a result. The chancesof this not being the case are slim at best. One way or another, be sure to report your failure to NHTSA on their website. Also, report your situation to Ford via their Customer Relationship Center which is really a big sham and an insult to the intelligence of the vaerage consumer however; at least this way, when somebody gets killed as a result of one these transmission failures, it will be 1 more documented reason why they won't be able to claim that they were not aware that was a problem. (They stiil will deny any knowledge, but they will be proven to be the liars and cowards and criminals that they really are.) That may sound harsh, but these are the facts. They sold you and me and tens of thousands of other FAMILIES a product that they knew in advance would fail, putting FAMILIES in harms way. In my opinion, this dispicable and reprehensilble and a case can be made for criminal negligence at the very least. Oh, and by the way, I just heard on the news that Ford has 29 BILLION DOLLARS IN CASH ON HAND. You would think that they would step up and spend some of that money to try and salvage their reputation and their business, especially if they seriously want to compete against the true winners like Toyota. Toyota, as a matter of fact, is backing up their Tacoma line of trucks with a $100,000,000.00, (Yes, that is 100 MILLION DOLLARS), program to fix or buy back at a very generous price, over 800K trucks with defective frames. They are also extending the warranty on these trucks to 15 years-basically the life of the truck. That is a leader, That is a winner. That is a company that will get my business for the rest of car-buying years. That will be many because I am still pretty young. They will also be the first company that I recommend to evry single person I come in contact with in the context of purchasing a new vehicle. Please report your failure to NHTSA and Ford and let us know what the outcome of your repair is.

    Jim Genovese
    Annapolis, MD
  • jgenovesejgenovese Posts: 220
    God bless you for making it happen with your limited resourses and 3 children. When I read a post like yours, it literally sends a shiver down my spine because I know that you and your children are in harms way and Ford put you there. I know this because we lived through this nightmare. My wife andf 5 of my 6 kids were in our Freestar, in an intersection with traffic when ours failed. we are just palin lucky that nobody was injured or killed. It has become my mission in life to try and inform as many people as I can of this defect so that they can try and avoid the inevitable failure and financial hardship that follows when your only means of transportation is suddenly a 4000 pound pile of worthless plastic, metal, and rubber that you still have to make payments on and insure. We may never fully recover from the financial harm this has caused our family. Because we were not in a good position financially, we had to initially borrrow money to have ours fixed at a rate so high that we are paying over $250.00 per month since December of 2007 and still havn't even put a dent in the principal. Yes, this happened right before Thanksgiving and ruined our Christmas as well. Christmas for 6 kids is a struggle as it is let alone when you have no money as you know. Anyway, please be ever mindful while you are driving that your van could suddenly become immobile and that it will happen without warning so you should always have a plan in case this happens. Try and travel in the lane closest to the shoulder so that you can pull off out of traffic with whatever momentum you may still have going. Also, if you can help it, try not to travel in front of a tractor trailer or somebody who will insist on tailgating you. If you can afford it, have a qualified TRANSMISSION mechanic look at your van for you. This will be costly so be prepared. Also, NHTSA stands for the NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. They are the government agency that is supposed to be protecting people like us from comaanies like Ford and their defective product. It is critical that you go to their website and file your complaint. It will be helpful for you to review the complaints that are already on the site so that you can formulate your complaint. After we all report our complaints, NHTSA can't say that they didn't know about this problem when somebody gets killed and the finger pointing starts. I know that sounds grim but it is just a matter of time. This is a serious defect and a serious problem that Ford is attempting to deny knowledge of and NHTSA, so far, doesn't seem to want to do anything about. However; we still need to do oir part and keep the pressure on by being vocal and reporting these failures and the pattern of behavior of Ford.

    Jim Genovese
    Annapolis, MD
  • jgenovesejgenovese Posts: 220
    Review all 298 of these posts to see what to do. Basically, report your problems to NHTSA and Ford, As of now, this seems to be a waste of time because Ford, UNBELIEVABLY, still denies that there is a problem at all and, for whatever reason, NHTSA doesn't seem to want to their job and force a recall of these defective transmissions. It leaves me with the impression that big business has some untoward, unethical influence on this federal agency. Absent any other logical explanation, this is the conclusion I have come to and I consider myself to be a reasonably intelligent and infromed consumer. I know why the media doesn't want to touch it because I pressed the issue and got an off-the -record expalnation - MONEY. Advertising dollars are apparently more importatnt than the lives of the tens of thousands of families who rely on these vans for their transportation every day. Stay vocal. stay active. Stay tuned. it will take some time but I believe that, at the end of the day, Ford will ultimately be held accountable. Unfortunately it will probably take a loss of life for this to happen, though.

    Jim Genovese
    Annapolis,MD
  • qfamilyqfamily Posts: 3
    I am in a state of disbelief reading all these messages. My 2004 Monterey has only 34,000 miles and just "went into neutral" going 45 mph. with my husband, myself and two small children in the car. My husband was able to pull into the middle turn lane and avoid an accident. Same story so far as most of you. I am waiting for the "2 day" call back from the Ford Reps to see if they will cover some or all of the new torque converter (same story, splines stripped).
    This van was purchased new in June 2004, so the warranty expired on the 3 years last year. However, I am arguing that at 34,000 miles, it is still under the 36,000 miles. This van is top of the line Premier and has been babied from day 1. Until now, I was really in love with my Ford product. If they are not going to help, then I will change my mind. It's funny, my husband's family is GM all the way (Flint area and both worked there). I have bragged about how I love my Ford Monterry ......until this. I am dismayed and saddened to see all the people who have had this problem. I am AMAZED none of us has gotten seriously hurt by this. We were in busy traffic when this happened with NO WARNING whatsoever. We were planning on taking a 200 mile trip 4 days later and had to shell out $400 to rent a minivan. I am just sickened by the whole thing. My van is like new, now I am wondering about my kids safety in the future.
    I really appreciate all the information everyone has written. I have my notes ready about the AX4N transmissions not Requiring a transmission flush at 30,000 miles in case they pull that one on me. I am NOT picking up my van until I hear back. So, I am home for the next 2 days (off work) with no car and 2 small kids.
    I will let you know what transpires.
  • teberteber Posts: 1
    The Ford Freestar bug bit me last week, after 68,000 miles. The usual problem of losing forward and reverse mobility. All most rear-ended by the car behind me. Repair cost was $2400, which included towing and a 12 Month/12,000 Mile warranty. Warranty can be upgraded to 36/36000. I am going to file complaints with NHTSA, State Attorney's General Office for Ohio and West Virginia, Ford Motor Company, and a courtesy letter (?) to the dealer. I would consider joining a class action law suit. Keep me posted
  • jgenovesejgenovese Posts: 220
    Once again, a family is needlessly placed in harms way because of the criminals at Ford. These cowards probably won't do the right thing even if, God forbid, somebody does get seriously hurt or killed. Just to give you a heads-up; unless they cover you under the "36K" which I doubt, especially if you didn't have the USELESS WASTE OF TIME AND MONEY 30K flush, in the "2 day" callback, you will be told that they have never heard of this problem and that, unfortunately, your vehicle doesn't qualify for coverage under your original warranty and it is your fault because you didn't have the 30K flush done. In case you havn't figured it out by now, the "2 day call back" period is designed to get you that much more desperate to get your car back so that you just cave in and pay for the repair. these crooks have all the angles figured out, believe me. They have hundreds of crooked lawyers on the payroll teaching them all of the dirty little tricks to save them money. It will be those same crooked lawyers that will defend Ford when somebody gets killed or we finally get it together and get a class action going. In the meantime, register a complaint with NHTSA and write to the CEO of Ford, contact your loacl media outlet and your local representative, as well as your local Office of the Attorney General for your state. Based on the information contained on this website alone, I know there is ample evidence of a criminal conspiracy. EVERY SINGLE ONE OF US HAS THE SAME STORY AND HAS HAD THE SAME EXPERIENCE WITH FORD. You seem like the kind of person we can count on to roll up your sleeves and join us in our fight. By the way, tell everyone you know that drives a Freestar or a Monterayto beware of this problem. A minute of your time just might save someone's life. Please let us know what the outcome is for you.

    Jim Genovese
    Annapolis, MD
  • jgenovesejgenovese Posts: 220
    Yet another close call! NHTSA, are you paying attention?!?!? Thank goodness no one got hurt. Stay tuned. This thing is gaining more momentum every day. It is just a matter of time before some sharp attorney gets ahold of this and unites us in a class action.

    Jim Genovese
    Annapolis, MD
  • Well, let's see.. In about 2 weeks $3,300.00 later I will have a new transmission. I sent a letter to NHTSA and have not heard from them since. So now all I need to do is figure out how to come up with $3,300.00 to pay for it. Being a single mother of 3 does not help either. So needless to say I am like many other's on here who have personal issues also and are tring to figure out how they are going to get the money. Please keep me inform with any updates :mad: :cry:

    Heather J.
    Frederick, MD
  • Well, my Monterey that I posted about a few days ago, has now been fixed by the dealer, it's costing me $3,800 and has a 3 year 100,000 mile warranty. I won't be able to pick it up until I'm back from vacation. I had to borrow my parents vehicle which actually saved me more money because if not, I would be renting something for a week.

    I'm debating on trading it in for a Honda Odyssey that has the touring package. If any of you haven't looked at these, they are very nice. I did love my Monterey but now I can't say that.

    I'm very angered by this and would like Ford to be held accountable. I wonder if Dateline would be willing to address this issue with FORD. Just a thought!!!
Sign In or Register to comment.