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Mazda5 Suspension

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Comments

  • The TSB did not address it, or it didn't address the whole problem. Or it worked for a day, a week, and then it was back. We have had ours repaired 2x since the TSB and 5 times in total, only for suspension issues. Nothing has worked to date. Ours is an 06.
  • We have had bushing, sway bars and stabilizer links replaced. This week its the rear struts that have failed. The bushings have been replaced at least twice on both the fronts and rears. We were told that they use a Teflon grease on the bushings, but the parts I've seen on the internet that are designed to address the problem actually have Teflon incorporated into the bushing its self. The vehicle also chews up tires. The first set lasted 23,000 miles. We put Yokohamas (rated for 60,000 miles) on it and they only lasted 23,000 miles. Is this the cost of "zoom zoom?" My wife drives the vehicle daily and her driving is very conservative- no fast starts or stops and she does corners very slowly. I'm starting to wonder if they just took the Mazda 3 under pinnings and added a bigger top to it- thus all the suspension issues and tires (though the tire issue seems to be showing up in CX 7's too).
  • We have started writing letters (certified) detailing our experiences to:
    Mazda USA, Inc.
    7755 Irvine Center Dr.
    Irvine, CA 92618

    We've directed the letters to two people:
    Mr. Yasuo Kunita, Vice President, Customer Service Operations & Quality Assurance, Mazda USA
    and
    Jim O'Sullivan, President, Mazda USA

    Our thinking is to skip the low level employees who are hired to drag out the process and discourage people, and go for the people who have the power and authority to address the issue. If enough people send letters, they'll get tired of dealing with the issue and may be do something about it. They probably have thick skins, but a single drop of water applied hundreds if not thousands of times might work. Even if they don't act, they'll know that their decision not to act is affecting a lot of decent people. Word of mouth advertising works both ways, and Mazda will never reach the level of Honda and Toyota if they don't get serious about quality. Too bad, considering they have everything else right. Nice design, good handling etc. We like the vehicle concept, but the quality issues are out weighing everything else. Mazda's trade-in on the vehicle is really low, so even the company is bailing.
  • vicenacvicenac Posts: 229
    Hmmmm.... I have a CX-7 and no problems with the tires, although at 20k (miles) I'm getting close to having to replace them, but I have to admit that I drive from hell.
    It did have an alignment the same with somebody that complained here. After a few days we saw the car was pulling left and it was hard to keep straight at high speeds.
    All the adjustments were on the spot. The dealer asked Mazda and was told to play with the strut tower adjustments. The car did not drive straight for long long time. It's a 2 year lease so, I didn't care much, but after about a year or so, the problem went away by itself. Go figure.
    I'm thinking they actually have a problem putting the frames together properly consistently. That leads to all kinds of alignment issues.
    I'm starting to get shy of getting a 5 (after waiting for so long). I can put up with issues, but my wife will get really frustrated....
  • I believe that is a good point, not all the owners have problems with their cars, and obviously the ones who don't have are less likely to post in a forum (or you are an enthusiast of course). I own 2 Mazda5s (an 06 and an 08) and possibly I would not have posted here if I would have only owned the 08, is it has had no problems to-date. And yes, with the 06 I've had some recalls and TSBs (1st model, 1st year, not the brightest idea) yet nothing deal breaker. I guess a good testament of that is buying a 2nd one as soon as the facelift (with all the improvements) came out.

    As per Toyota and Honda, just take a look of their latest recalls, good quality? I have my doubts. I actually traded a Honda for my 08, much better experience so far. But anyway, I understand many people's frustrations, no doubt.
  • I realize some people who have experienced these problems live in southern climates and say this is not just a cold weather issue, but I'm curious about what region of the country you're from? We live in a midwest state that has temps that drop to below freezing. The problem doesn't show during the Summer, but give us a cold snap and the noise comes back. It is nice to hear that the 08 is working for you. We'd really like to move to a newer model. Unfortunatly, Mazda has dragged their feet and the discounts offered when our odessey started are no longer in place. We're hopeing that Mazda will honor them, but that has yet to be seen. Over all, the dealer has been good, but the repeated quality issues have not been so pleasant.
  • Mid-Atlantic, it's not as radical as the Midwest (I used to live there) but still get our share of each season. Yes, for the 06 they applied the bushings TSB. Similar case on my side, dealer has been very good. For the 06 issues things have been fixed during the dealer's service (and note that is not the same dealer I bought the 06 from), so that attention has also helped supporting the cause to get the 08.
  • trishr1trishr1 Posts: 75
    Letter writing is a really good idea and if enough people do it they may (MAY) do something. In your letter did you ask them for some type of compensation for your time and aggravation?
    I will digress for a moment and relate an experience that I had with Sears - big ticket item (mattress). I had looked at them for over a year - thought long and hard (a good night's sleep is worth it) - found it on sale - told the salesperson that I expected the mattress to be the same as what I had tried - stressed the importance of this etc. Delivered the mattress - they sent the FIRM mattress - totally not was I wanted - slept on it one night - numbness in arms etc. Immediately when back told the salesperson this was the wrong mattress - said they would send the "bed doctor" out. I said No I wanted them to refund my money and get it out. They said No I HAD to sleep on it for 30 days. I said they wouldn't want me in their store after spending 30 days on this bed. I also said (and this is what did it) that I worked in an institution of over 5,000 people who LOVE to hear stories of bad products, be it a mattress or a CAR. 5,000 people tell 10,000 people and I was immediately refunded my money and the bed was gone the next day.
    I thought about putting a sign on my car "yes the noise is from my Mazda5 and they won't fix it" , I thought about wearing a lab coat at work with a message on the back of it how about "Mazda5?, think again!" or "Mazda5 Doom, Doom". I'm sure others can come up with better ones.

    I had my rear bushings "fixed" recently, warranty expiring soon, then had the front done (metal on metal noise) - I was told " that should do it"? I seemed to have heard that before. Ever the optimist, I will wait and see.

    I agree that the vehicle is right for me but if another manufacturer comes up with something similar, my Mazda5 is history, but after the second year of the new vehicle. I had to purchase a vehcile when I bought my Mazda5 so I couldn't wait. I now tell everyone who mentions that they are buying a new car to go to the Forums first. Never mind Phil Edmonston who hasn't written anything negative about this car as far as I can see, nor anyone else in the "car evaluation business" for some odd reason.

    Just came across this advertising:
    Stevensons LLP has brought proceedings against Hyundai Motor Corporation for defects in the sub-frame assembly of 1994 through 2004 model year Sonata automobiles. For more information please click here. I didn't copy the Hyundai but found another one against Ford.
    Below is a settlement against Ford (hmmm Ford-Mazda)
    http://www.classproceedings.ca/previous%20cases%20ford.htm

    A class proceeding is a civil law suit where one or more plaintiffs act on behalf of a larger group of persons who have a common interest.

    Further details about class actions are provided in our Frequently Asked Questions section.
    It is often important to act quickly to protect and preserve your rights.

    If you believe you have a potential class action please contact us immediately to review the issues. We can be reached at:
    Stevensons LLP
    Attention: Colin Stevenson

    144 Front Street West, Suite 400
    Toronto, Ontario
    M5J 2L7
    Phone: 416-599-7900
    - or -
    7501 Keele Street, Suite 200
    Vaughan, Ontario
    L4K 1Y2
    Phone: 905-760-2794

    E-mail: cstevenson@stevensonlaw.net
    www.stevensonlaw.net

    All it takes is one person. :blush:

    A media event or investigation is more likely to help if you can get them interested. Consumer Affairs or like organization perhaps. A letter writing campaign - same day mailings?
  • vicenacvicenac Posts: 229
    I live in CA (lifornia). Here it takes only 4 times to fix an issue (or just 2 times for a life-threatening issue) to render the vehicle a lemon. No arbitration. Or just more than 30 days in service, non - consecutive.
    Ford had to give me my money back for one of their vehicles that was damaged by dealer's negligence.
    When I had trouble with my Mazda CX-7 not driving straight after the first attempt to fix it, I called Mazda CS. The guy on the phone had a somewhat smug attitude. I told him I am on his side and that I was not confident a second attempt at the problem by this dealer would bring good results. That would bring us very close to a lemon status. His tone changed to "very helpful" on the spot.
    I think everybody should try BBB. They helped me promptly, when Ford refused to talk to me (socialist company with employees that don't care).

    I think Mazda is in a tight spot. Read their history to see that they barely made it here. Also, I think they made a mistake by bringing this vehicle here. They don't sell it in enough numbers to make it economicaly feazable to deal with an unexpected high number of problems. They don't advertize it at all (MZ5). It looks like the company wishes the product did not exist.
    What I do not get, is how come these problems did not surface earlier? This vehicle is new (in 06) for this market, but existed for many years in other markets.
  • bobw3bobw3 Posts: 2,997
    Hey coolmazda5...off topic here, but I'm looking at maybe buying a used Mazda 5. Are there any big driving differences between the '06 and '08 (ie ride, handling, MPG, cabin noise, etc). I know of all the cosmetic changes..rear AC vents, armrests, etc, but I'm interested if the driving dynamics are really any different, or real-world MPG...thanks.
  • vicenacvicenac Posts: 229
    The question is not directed at me, but what the heck!
    I test drove the 06 and I decided not to buy it. It felt that the engine struggled all the time. Accelerating on a freeway ramp took long. It stayed in the 3rd gear a long time and the engine screamed.
    I test drove the 09 and I can't wait to buy one. It was quieter and it seemed to be at ease. Accelerating on the same ramp was quiet and swift (I was very surprised).
  • I know the 08 has resonance chambers to reduce road noise and I think the suspension issues have been corrected (so they say). Not sure if the engine is any stronger- 2.3 liter in the 06. We have a Sport addition which has a manual, which resolves the under power issue nicely. Depends if you want all the bells and whistles as far as electronics go (and leather seating). I do like the changes in the rear tail lights and the front grill is a bit more sharper looking. We're trying to move to an 09 to resolve the problems we've had with the suspension in our 06, but not sure if Mazda will come through there. The tire wear issue may still be a problem, but not sure. We get an average of 23,000 miles per set of tires, though I'm hoping our new Michelins will last longer. They have lightened the interior materials colors, so its not all black on black. That's all I can tell you.
  • Not really apart from what you have highlighted already, BUT the ride feels more smoother/refined, plus it seems that they corrected some of the little things that were overseen in the 06 as it has been also highlighted earlier.

    One silly example is: my 08 6-CD player has now a pause option, very useful. Another one: the sliding doors now have an extra pillar/door support/stopper on the top corner. Silly, but I'm sure that reduces wear and vibration in the long run...

    MPG is a little bit better but not drastic change, I guess it was some fine-tuning done. The 08 gets an extra MPG in average (yes, one, but better than nothing :D)

    Driving dynamics, well they are Mazda and 5MT, enough said. But feel very equal though.

    Now, note that if you really need TC and DSC as many people have complained, 2010 is the one for you:
    http://www.mazdausamedia.com/content/2010-mazda5

    Alright allright, off-topic, they are gonna come and get us :D
  • agb1agb1 Posts: 1
    I am having the flexing/thumping noises from my 2007 Mazda 5 now that it's cold. I found the 208 technical bullentin that applies to 2006-2007. Here is the link. I already called my dealer; our Mazda 5 is still under warranty and I'm going to bring this with me to make the process easier.

    This Tch Bullentin is Called:
    Subject:
    NOISE FROM FRONT OR REAR SUSPENSION WHEN PASSING OVER A BUMP
    OR DRIVING ON UNEVEN ROAD

    Link: http://www.finishlineperformance.com/pdf/mazda5/bulletin/02-001-08-1918.pdf

    13 pages of tech bulletin. Hope this helps my fellow Mazda 5 owners. I like this car, so I hope the noisy suspension can be addressed.

    Good Driving.....
  • riproyriproy Posts: 57
    This TSB has been mentioned here a few times. I hope it works for yours - it didn't work for ours. Twice.
  • My three year warranty has expired, however, prior to it expiring I called Mazda Canada and asked if the extended warranty covered the "existing" bushing issue and I was told NO. So if you are thinking of buying it to cover the costs of replacing the defective bushings you are out of luck. :surprise:
  • Hi,i also have the clunking noise coming from the rear of the car.I decided the other day to ride in the back seat while my wife drove.It is really loud back there and i also thought it may be the shocks but when i checked them i nthen saw the reason for the noise.The front bushing on the rear trailing link is completely destroyed and when you go over a bump the metal part of the arm hits the underside of the car causing a loud clunk.So,i thought that i could simply replace the bushing to solve the problem.Called up the local dealer and they sent me a parts picture of the link and the bushing was shown as a seperate part.So i was really happy that i didn't have to buy the link with the bushing which is a couple of hundred dollars.I called the dealer back and they told me that yes the part is seperate and it has a part number and would be only around 30 dollars.But it will not be avaliable to purchace for a couple of months.Then i found out that the ford escort has the same suspension parts.i will have to check with ford to see if the bushing can be purchased.In the mean time does anyone know if there is an aftermarket bushing avaliable?
  • Hi,
    Can you tell us what year your Mazda5 is.
    Thanks
  • Yes-
    It's a 2006. They lubricated the bushings with white lithium grease and since then it's been quiet. Winter is coming up though and that's usually when we hear it.
  • Hi,my car is a 2006.
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