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Mazda5 Suspension

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Comments

  • favfav Posts: 3
    the dealership that mentioned there was a service bulletin is Probart Mazda in London ON Canada. They asked me if the noise was coming from the front or rear or both.

    More to come on Monday......
  • trishr1trishr1 Posts: 75
    "the dealership that mentioned there was a service bulletin is Probart Mazda in London ON Canada"
    This is interesting - they didn't happen to quote the TSB number did they? Is your VIN within the range that will be listed on the TSB?
    I will have to check with my other car mechanic and see if he received the TSB and see if it is in fact a Canadian issued TSB? or the old USA (North American TSB # 02-007/06 - my memory may have faded on the number but I'm pretty sure that is it.
    Can hardly wait to hear on your next post. :)
  • onegoonego Posts: 3
    I have a '07 Mazda 5 and I am experience the same suspension problem when the car sits outside in weathers below 20 degrees. It's very annoying but it tapers off after about 15 minutes.
  • asimakosasimakos Posts: 1
    Saint John, NB CANADA

    We have been having the crunching noise for ever. We were told it was ice and maybe we went off the road. Can you believe it?

    Finally, they discovered a bushing problem and they have ordered them. The service guy said there was a recall. Why weren't we advised?

    As we wait for the parts to come in, we have noticed not only the noise problem, but the swaying of the back end of the vehicle when going over a small bump. This is dangerous. I called them and left a message.

    My next step is a letter. Other things also happening include outsise paneling coming loose from the snaps, and the plastic fog light inserts (don't know what they are called) have popped out twice now.

    Another major problem is the engine seems to hick-up sometimes when we accelerate.

    Do we have a lemon?
  • favfav Posts: 3
    My VIN number is not on the TSB. They replaced the front and rear stab bushings per the TSB anyways. The noise is gone however the temperature has since gone up where I wouldn't have noticed the noise anyways.
  • trishr1trishr1 Posts: 75
    We have been having the crunching noise for ever. We were told it was ice and maybe we went off the road. Can you believe it?
    YES I can believe it and I think it is deplorable conduct especially since the problem has been present since late 2005.

    Finally, they discovered a bushing problem and they have ordered them. The service guy said there was a recall. Why weren't we advised?
    THERE has been no recall that Transport Canada web site has posted. Not that they issue recalls, but post them.
    There was a US TSB 02-007/06 but doubtful that Canadian vehicles fall into the currently listed VINs.

    As we wait for the parts to come in, we have noticed not only the noise problem, but the swaying of the back end of the vehicle when going over a small bump. This is dangerous. I called them and left a message.

    I ALSO have had left rear sway, but unless it causes you to lose control, it apparently is likely not a safety issue, though your vehicle may have a more serious issue. Can contact Transport Canada (Defects and Recalls).

    My next step is a letter. YOU COULD email Mazda Canada.

    Other things also happening include outsise paneling coming loose from the snaps, and the plastic fog light inserts (don't know what they are called) have popped out twice now.
    YES I had that problem - plastic clips left rear wheel well popped open, separation areas of the rear bumper form body - repaired at my expense. :surprise:

    Another major problem is the engine seems to hick-up sometimes when we accelerate.
    I KNOW what you are referring to - had that as well. Mentioned on this or other forums.

    Do we have a lemon? I HOPE not but we do have a Ford product. Might want to check out the web site below though you must exhaust all recommended actions described in your owners manual first. :lemon:

    http://www.camvap.ca/index.htm

    Keep us posted on what happens post "fix ?".
    I am expecting to take my car in soon for the "parts" control arm maybe other parts. We will see.
  • I do love my Mazda 5 but I do have some problems:things were great until 30,000 km's. The front end squeaks when it goes below 0 degrees.I now find the suspension sloppy.The dealer said they are going to fix it.There is also a knock in the rear end, the A/C is not as cool as it should, when I store my sat radio after unplugging I have to restart the car because the CD and radio will not power up and the car has many blind spots. Aside from that the car is great but I hope this generation will not show examples of turning into a Ford.
  • riproyriproy Posts: 57
    At the end of November at about 6000 km, we had had enough of the very loud suspension noise in cold weather and took our 5 into Mazda. They replaced the bushings on the suspension at all four wheels and it was great for a while, even in < -20C weather. However, eventually it did return though not as harsh as the first time. In February at about 10000 km i took a Mazda service person out for a quick ride. Speed bumps made it abundantly clear that there was still an unacceptable problem, both front and back. The technician refered to it as a 'dry squeak'. I mentioned the service bulletin from Mazda regarding squeaking suspension, and he said that our vehicle was produced after Jan 27, 2006, and therefore had the upgraded parts already. After a week he got back to me and said after communicating with Mazda Canada with no answers, they would go ahead and replace the lower arms of the front suspension (L & R) and the bushings on the rear stabilizer bar. This was on March 9, 2007. The problem was not solved. Whenever the temperature drops below 0 C the problem is present over moderate imperfections in the road surface.

    The dealer said they would take this problem to Mazda Canada. I did too. Ten days ago i contacted Mazda Canada to open a case file and they have been in touch to say they are aware of the problem but currently there is no fix for it. They are reportedly working on a fix, and we will be informed through our dealership when a soluction has been found.

    This is not the response that i had wanted, but we have little choice at the moment other than to wait. My wife is afraid they will make us wait until our warranty expires. Now with the temps warming, i doubt that this is a top priority for drivers for another 8 or 9 months. If others have this suspension issue, i encourage you all to take the issue up the ladder. Judging from posts in this and other M5 forums, i am not alone.
  • onegoonego Posts: 3
    I am also sometimes experience this hick up or hesitation. It usually occurs within the first minute or 2 from when you start going. I am not sure if this is related to the cold weathers.
  • onegoonego Posts: 3
    trishr1,

    My M5 stalled once when accelerating from a red light, is this related to the hesitation problem?
  • riproyriproy Posts: 57
    I feel like i am in an alternate universe. I have been involved in the M5 forum under Forums - Wagons - M5, and now i find this under Forums - Vans - M5. Why are these kept seperate? Sheesh..
    Anyway, under Suspension in the other forum, there are only 2 posts. I was happy to see this forum with many more. Below is my post in that forum:

    At the end of November at about 6000 km, we had had enough of the very loud suspension noise in cold weather and took our 5 into Mazda. They replaced the bushings on the suspension at all four wheels and it was great for a while, even in < -20C weather. However, eventually it did return though not as harsh as the first time. In February at about 10000 km i took a Mazda service person out for a quick ride. Speed bumps made it abundantly clear that there was still an unacceptable problem, both front and back. The technician refered to it as a 'dry squeak'. I mentioned the service bulletin from Mazda regarding squeaking suspension, and he said that our vehicle was produced after Jan 27, 2006, and therefore had the upgraded parts already. After a week he got back to me and said after communicating with Mazda Canada with no answers, they would go ahead and replace the lower arms of the front suspension (L & R) and the bushings on the rear stabilizer bar. This was on March 9, 2007. The problem was not solved. Whenever the temperature drops below 0 C the problem is present over moderate imperfections in the road surface. The dealer said they would take this problem to Mazda Canada. I did too. Ten days ago i contacted Mazda Canada to open a case file and they have been in touch to say they are aware of the problem but currently there is no fix for it. They are reportedly working on a fix, and we will be informed through our dealership when a soluction has been found. This is not the response that i had wanted, but we have little choice at the moment other than to wait. My wife is afraid they will make us wait until our warranty expires. Now with the temps warming, i doubt that this is a top priority for drivers for another 8 or 9 months. If others have this suspension issue, i encourage you all to take the issue up the ladder. Judging from posts in this and other M5 forums, i am not alone.
  • trishr1trishr1 Posts: 75
    After pursuing this with my dealer and Mazda Canada and talking with Transport Canada, and anyone else who would listen, I too had the same fix as you, though because the weather is nicer now, I won't really know if this fixed the problem or not.
    I would hate to think that my time, the dealer's time and expense to Mazda is all for not if nothing is resolved.
    I hope others follow your advice to speak up after all we all paid our money and got less than expected.
    It is not a new problem but obviously a tough one for them to come to grips with to detriment of their reputation and the loss of confidence of owners.
    Haven't heard from anyone with the 2007 model - would love to know if the problem exists in that model year as well.
    Not ever having a "problem" car I am not sure how this problem will be handled should it recur after the 3 year warranty, however, one would think that since you (and I) registered a complaint with Mazda Canada directly - we are on file and it would be difficult for Mazda to claim that the "defect" is a new problem that is no longer covered by warranty. Perhaps they can and others feel free to jump in with more knowledge than I might have.
    There is CAMVAP - arbitration. I haven't called them to inquiry about this problem, but you could see what they have to say - though it is an either or situation - them or court not both. And it applies to new cars.
    Hopefully no one needs to go to that length.
    There are other forums with quite a few posts about this as well - MPVclub.com (under Mazda5) for one.
  • rockyteerockytee Posts: 35
    Just curious....how can your posting #74 be March 24, whereas earlier postings #72 was dated March 29
    Is there something wrong with the Host computer?
  • Karen@EdmundsKaren@Edmunds Posts: 5,024
    I believe bassman1234's post was originally created as a separate discussion. The host moved it here so it would get more exposure.

    Karen-Edmunds Community Manager

  • trishr1trishr1 Posts: 75
    The good news is: The lower control arms have been replaced and the bushings.
    The maybe news is: I won't know if the cruching noise is gone for good till the winter.
    The bad news is: now I have inherited a new problem - the car pulls to the left when applying the brakes. It is a front end issue and perhaps no wheel alignment was done post lower arm control installation, or when they installed the lower control arms the did something to the brakes and the callipers need to be adjusted. :confuse:
    I would be interested to hear from anyone else who has had any other problems since having their fix applied (related to the TSB). Thanks
  • petesmazda5petesmazda5 Posts: 12
    I had the swaying over small bumps and turns out the left rear shock had leaked all over my driveway (which I blamed the renovators and their truck). My bushings also were replaced but now we're into spring/summer and I'll have to wait until the end of the year to see if that solved the creaking when cold. Also get the hiccup sometimes but dealer cannot recreate so have to wait and see. Does anyone get a creaking from the front windshield when cold? Almost like the frame is flexing around the window?
  • winniekingwinnieking Posts: 10
    I used to get a clicking with any slight bump in the road. It seemed to come from the center of the windshield where it meets the dash. Brought it in and the service tech told me he replaced some type of c-clip at the front left brake caliper. The clicking sound is gone. I had the hiccup and the dealer re-flashed the computer. Has not hiccuped since, but still has rough idle 60% of the time. Anybody else dealing with the rough idle?
  • raceymomraceymom Posts: 18
    I live in California and have had the same noises and problems with no freezing weather on my 2006 Mazda5. I had to have all the shocks replaced and the front end swing arm, all covered by warranty. I have 17,000 miles on the car and it now needs new tires (4/32 left). I think this is due to all the suspension problems and Mazda agrees and are buying me new tires. There are a lot of problems with this car but I have to say, every one of them have been covered by Mazda as a warranty item. :shades:
  • I was wondering if anyone else is experiencing this problem: I have four young sons, an 8 yo, twins that are 6 and a two year old of all quite normal size. The problem with our new Mazda5 is that it just bottoms out all the time. I weigh 150 and my wife about 115 total weight of the boys another 150. I would think that since this is a minivan that this would not be a problem. I only have 1600 miles on it and though I live in NYC with lots of potholes, driving like I have a cargo of loose eggs is not an option. Anyone have a suggestion? Air springs? Also, any idea about a bit more power...I got the 5sp to compensate the small engine but more hp would help dodging taxis. Also anyone upgade speakers yet? Thanks for your kind suggestions...
  • mrmcc33mrmcc33 Posts: 6
    2006 Mazda5 Touring - Maryland. We steadily heard in increase in the rear suspension going over bumps and even simple road imperfections. Kind of a decreasing vibration or bumping - but it was obviously not right.

    Took it to the dealership and the guy was stumped. He called the hotline, did what they asked, and it still made noise over bumps. I got it today (2.5 days in the shop - not bad) and there is NO SOUND. Here's what the writeup said:

    "Road test verified complaint. Verified noise from both rear coil spring area. Found L/R and R/R coil springs hitting frame near spring perches. Called Hotline: Advised to CK (?) for weld splatter above springs not allowing springs to sit properly in perches. Remove rear sway bar. Remove rear lower control arms and rear coil springs. Grind away weld splatter and excess material from spring perch and contact areas. Put back together. Reposition rubber insulator at top of spring. Lube with teflon grease. Put back together. Complete four wheel alignment. Road test: ok.

    Hope this helps someone!
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