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Subaru Crew Best Service Facilities

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  • I can't find any references to Subaru service in Florida in this forum.

    I just bought a new Forester and haven't yet had any experience with the dealer's service (Bob Dance Imports in Longwood, FL - just North of Orlando - or South of Sanford, if anyone knows where THAT is *g*).

    Bob Dance is over 40 miles away from my home and I sure would like to find someone more reliable than Jiffy Lube or the like to do the oil changes and other simple services closer to home - somewhere between Daytona Beach and Titusville would be nice.

    There used to be a Subaru dealer about 10 miles north of me in New Smyrna Beach back in the early 1990s, but that place closed up years ago. After being used by several used car dealers, the place is now a Suzuki dealer. :(

    Even the Subaru dealer that used to be down in Cocoa, FL would have been more convenient, even though it was as far away as Bob Dance, because I could have just dashed down I-95 instead of taking two-lane roads into the interior. The nearest Subaru dealer to my North is in Jacksonville, about 100 miles distant.

    BTW - does anyone have anything to say about service at any of the three dealers in the Orlando area? One is just a few miles farther away from me than is Bob Dance and on the same highway..
  • paisanpaisan Posts: 21,181
    And not only that but we offer free Buffalo Pizza and BBQ on saturdays :)

    -mike
  • edunnettedunnett Posts: 552
    I love Carlsen Subaru. I have taken two Subarus there for service in the last three years and have been nothing but delighted with the sales and service. I have written SOA several letters commending Carlsen. They have done much warranty work on my '01 Forester and never balked. The work was always done right the first time, on time, courteous, professional. Granted, I think I got a dink of a car that it had so much warranty work - either than or I'm anal. But they were perfect about fixing it no questions asked. I have to start actually PAYING for stuff soon or I'll feel guilty. But highly recommend these guys - they know what they are doing. I only wish they'd let me take my Honda there!
    Elissa
  • ateixeiraateixeira Posts: 72,587
    Kudos to Fitzgerald Subaru in MD for a nice open house yesterday, we got door prizes even for the kids. They fed us and had speakers talk all about the new Legacy.

    -juice
  • alpha01alpha01 Posts: 4,747
    Looking for a good Subaru Service Dept in Central/Southern NJ. We purchased our vehicle at Richard Lucas in Woodbridge, but that dealership sees a ton of Chevrolets, so Im not so sure they are the most well equipped to work on Subarus.

    Any thoughts?

    Much appreciated!

    happy motoring
    Joe
  • bluesubiebluesubie Posts: 3,497
    Flemington Subaru for you!

    I've tried my share of dealers in this area and nobody comes close to their service. I'm in Northern Middlesex county and they're definitely worth the trip.

    -Dennis
  • bat1161bat1161 Posts: 1,784
    I'll second that opinion on Flemington. I make the trip from Staten Island, and have no complaints.

    Out of curiousity, what did you get at Richard Lucas? I took a test drive there, and was told they are trying to build up their Subaru side of things.

    Mark
  • bigelmbigelm Posts: 995
    I third that opinion... Flemington!!!
  • alpha01alpha01 Posts: 4,747
    Thanks so much to everyone. I will have to look into setting up an appt soon, we're approaching the 3000 mile mark.

    Richard Lucas did a dealer swap for us; we wanted a Regal Blue Legacy 4EAT Sedan with rear spoiler and auto dimming mirror. They didnt have one, the dealership in Morristown had one coming... waited two weeks and they got it for us.

    Very easy purchase, but that might be because I had the Subaru VIP eligibility through my employer. I def. recommend Richard Lucas Subaru overall. Not the prettiest place, but family owned, I believe, which is kinda nice in the Wal-Martified world in which we live.

    On another note- when is this car going to be broken in? I expected better acceleration. VERY flat footed off the line. Our other cars arent speed demons, but they move out much more smartly than this Legacy. OTOH, this car has good highway passing power, and the kickdowns are fairly quick.

    Again, thanks for the recommendations.

    Happy Motoring to all!
    ~alpha
  • bluesubiebluesubie Posts: 3,497
    If you're impressed by Richard Lucas, you'll be very impressed with Flemington (parts dept. anyways).

    I did an oil change over the weekend and went to Lucas to buy an oil filter because I ran out. Didn't check out the showroom, but the parts/service section didn't seem too friendly. Flemington is over twice the distance and time for me, but well worth the drive IMO.

    -Dennis
  • km24km24 Posts: 36
    Hi
    What is the best subaru service center in northern nj for cost and knowledge. town motors, liberty subaru, lynne's subaru, ramsey subaru, bill kolb jr subaru etc.
    thanks
    Khyle
  • bluesubiebluesubie Posts: 3,497
    and bad things about Lynnes and especially Liberty. Liberty has great prices on mail order parts because they charge $92 for their "7500 mile service". Hello add-ons. ;-)

    -Dennis
  • ebony5ebony5 Posts: 142
    I do not know about how Town Motors compares on cost, but they are extremely easy to work with. I have been using them to service and repair my '96 OBW since I bought it over 2 years ago, and will continue to do so.
  • alpha01alpha01 Posts: 4,747
    Thank you to all who recommended this dealership; the knowledge base there is obviously quite extensive, and they really seem to treat customers with respect.

    Its far, and I dont know if I can make the 40 mile trek every 3750, but I would sure love to be able to. I will be back soon however- they could not determine the cause of, or correct, our Legacy's very tempermental stereo.

    Thanks again

    Joe
  • we bought our 05 OB Bean at John and Phils in Corvallis, they were great.Does anyone have good things (or bad ) to say about their service department? Does anyone from Salem to Eugene want to comment on the Quality of their local Subaru dealer?
  • what kind of response did you get? I just bought from Rafferty
  • Anyone have service experience with dealer or independent in this area? Montco, Delco... Main Line area of Philly suburbs. I bought an 03 OB wagon from Rafferty, but wondering how they or others are for service. Also, if anyone has knowledge of an indpendent in the area who would do a good job working on my OB.

    Thanks!
  • dcm61dcm61 Posts: 1,457
    Chuck,

     

    I've bought 4 Subarus (3 new, 1 used) from Bob Rafferty (parents bought 2, brother bought 1). I wasn't that impressed with their service on my '89, it was OK on my '93, didn't use them for my '96 (used Roberts in Downingtown). I took my '03 in for warranty service in September and was impressed that they fixed everything that I reported (hestitation on warm start, brake rotors warped, cruise control not working). My parents and brother have had recent service performed at Rafferty's and they were satisfied. I believe they've been an exclusive Subaru dealer since late 2001 / early 2002. They used to also have a Pontiac / GMC franchise. I think the service has improved since then.

     

    There's an independent Subaru specialist on Market St. in West Chester. I think it is Gottier's. I've never used them for service but have spoken to them and have heard they have a good reputation.

     

    DaveM
  • Gottier's is mentioned on the CarTalk website as a solid Subaru specialist in the area. I have 33k on the car, so I am still under bumper to bumper warranty, but after that expires I am just as happy to go to an independent.

     

    I have no experience with them other than the purchase of this used 03 Outback, but we will see what comes. The car seems to run hotter than I would expect, and the idle jumps between 500rpm and 1000rpm for reasons I do not understand. I will inquire when it goes back this weekend for some "We Owe" items.

     

    Thanks for the info.
  • ebony5ebony5 Posts: 142
    looking for service options in NYC, Northern N.J. area that are familiar with servicing Subarus
  • njswamplandsnjswamplands Posts: 1,760
    i hear good things about the subaru dealer in flemington, nj
  • alpha01alpha01 Posts: 4,747
    In fact, I'll be there for the 11,250mi oil and filter on Friday, BUT..... its very very not Northern NJ, and even from where I am in central NJ, is a true pain in the [non-permissible content removed]. Still, that should tell you something about how much I like that dealership's service dept.....I will continue to go there for as long as I can.

    Joe
  • rangnerrangner Posts: 336
    Does anyone know of any good independent subaru mechanics in Tennessee or Georgia? Frank?

    Thanks,

    Eric
  • p0926p0926 Posts: 4,423
    Sorry Eric, no I don't and I sure could use one.

    Recently I went to Royal Subaru in Decatur GA for the first time for the 30k service. Previously, I had received fairly good service from Conley Subaru before they were bought by Royal a couple of years ago.

    Well Royal Subaru immediately got off on the wrong foot by trying to have me sign a work order agreeing to $400 for the 30k services. There was no "our 30k service costs" or "we recommend the following services be performed at a cost of". Merely a "sign here". When I confronted them with the fact that the services they wanted to perform far exceeded what Subaru recommended, the service rep simply shrugged and said that was their standard 30k service package. In their defense, there was a sign posted that mentioned in small print at the bottom that the dealer recommended following the severe driving maintenance schedule. When I requested that they only perform those services that Subaru specified, the service rep claimed to not even know what those were. I made them go and retrieve the manual from the vehicle and then read off the services that I wanted performed. That got the price down to a more reasonable $275. Then I asked when it would be ready and was told 2 pm. Since it was 8:30 am at the time, I thought that was a long time to perform a relatively simple service but didn't argue as I wasn't going to be waiting. Well, 2 pm came and went and by 4 pm I still hadn't heard anything. Assuming that they had simply forgotten to call, I headed to the dealer around 5 pm only to find out that my Forester still wasn't ready (over 8 hours later!). While I was waiting, I went to the parts dept to order a cabin air filter (sure wasn't going to have them change it) only to find out that they didn't have any in stock.

    Needless to say, I won’t be giving Royal Subaru any more of my business.

    -Frank
  • ciddadciddad Posts: 1
    I just bought a 2001 Subaru Forester through a private party.

    I was wondering if any members know of a reputable Subaru mechanic in the Rockville/Bethesda, MD area.

    Thanks.
  • ateixeiraateixeira Posts: 72,587
    I do all my own service, sorry! :)

    -juice
  • rangnerrangner Posts: 336
    Hey Frank,

    Thanks for the info. I've never dealt with their service department, but I test drove an outback there before I bought mine and the guy was helpful enough, but they wouldn't come down on their prices at all.

    Incidentally, have you ever dealt with Gwinnett Subaru in ATL? I've heard good things about them, as I'm going to have to take my OBW in for a servicing--CV joint I think. I'm not really satisfied with my experiences at Kelly Subaru in Chattanooga, they never seem to have any part I ask for, so they charge me twice in taking apart and putting back together labor. Uggh! And not only that, once they reversed my washer fluid nozzles and forgot to bolt my washer fluid reservoir back onto the car. Negligence.. Seems like they give more preference to their Hummer and Caddilac customers than Subies.

    Hopefully I'll have better luck with Gwinnett.

    Eric
  • p0926p0926 Posts: 4,423
    Whoops, been out of town so am just now catching up. I bought my Forester at Subaru of Gwinnett. They're a good place to buy a Subaru because of their huge inventory and competitive pricing. However, I can't really vouch for their service dept since I've only had routine maintenance performed there. I know they have some very knowledgeable service writers who are into modding their Subarus and I'll be trying them next for my future service needs.

    -Frank
  • I recently dropped in to shop for a good used car. They seem to price reasonable. However, one used car I checked their seem to have some problem with engine and exhaust. Wonder why they don't take the time or effort to get the car really ready for sell.

    I will take my Subaru there for T-Belt and Water pump. 98 Forester has 130k on it. Will keep you posted.
  • rb3035rb3035 Posts: 3
    Can anyone recommend a solid repair shop in the greater hartford area?

    or, central illinois (near urbana-champaign)
This discussion has been closed.