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Subaru Crew Best Service Facilities

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  • hondafriekhondafriek Ottawa CanadaPosts: 2,927
    Service advisors in my opinion are the absolute worst thing about dealers service departments.

    They know little or nothing about the mechanics of vehicles and are usually the cause of all the miscommunication between customer and mechanic if you were allowed to address the mechanic directly it is my guess the problems would get sorted first time around.

    Advisors are just sales people with a glorified title.

    Cheers Pat.
  • nygregnygreg Posts: 1,936
    Sorry, I haven't checked this forum in a while. Curry is in Yorktown (I believe on 318 just West of the Taconic). Don't know much about them other than I was not impressed with the sales guy we had when looking. However, I think it was just the person we got and not very indicative of the dealership. Curry also has many other brands and Subaru shares space with their (can I say it) Ford dealership.

    I guess the trick is to find an advisor who used to be a real mechanic.

    Greg
  • You must have mixed up your reply to someone else...I had posted abount my childhood summers in Mahopac...btw, the name of the ice cream parlor was Erickson's...they also had penny candy; my favorite was these really long licorice shoestrings in strawberry and chocolate..another thing I remember is the Firemen's Fair every year at the firehouse on Rt 6.
  • Hi,

    I have been dealing with Troncolli Subaru for service needs and Ed Voyles for parts needs since I bought my Bean in March of this year. I have mixed feelings about Troncolli's service...but have nothing to compare it to since I haven't tried any of the other locations. I am thinking about trying Classic Subaru in Sandy Springs.

    Anyone have any input?
  • p0926p0926 Posts: 4,423
    I use Conley Subaru in Decatur. Since I've got a 2001 I've not had much occasion to go there but thus far they seem competent enough (they have two Subaru Certified Master Mechanics on staff). My only complaint would be that their service isn't the speediest. I.e. if they tell you a repair is going to take 45 minutes, it's more likely to take twice that long. But then that seems to be true regardless of where you go.

    -Frank P.
  • DON"T go to Sandy Springs Toyota!!! They stole $1,000 for a girl I know and even with a rational argument was not able to get it back!! If you guys find any good independent import repair shops in the ATL area PLEASE let me know!! Thanks
  • d0ugd0ug Posts: 7
    Since I have never owned a Subaru vehicle I am concerned about finding a good dealer and service facility in my area. Northern Illinois or eastern Iowa. I am interested in the Forester and I am waiting to see the 2003 model. Any advise would be appreciated.
  • I just moved to NYC and I was wondering if anyone could give me a referral for a place here in NY?

    I enjoyed reading all these posts ... BTW where is there a price list for the cost of the scheduled services? I see people referring to this in their posts so I would like to get this b/c I think I got shafted on my last service (30K).

    Thanks all
  • bluesubiebluesubie Posts: 3,497
    Your best bet is to drive far away from the city.
    It depends where you are. I highly recommend Flemington Subaru in NJ. I have about 4 dealers within 20 minutes of me but I choose the 35 minute drive to Flemington.
    Much better prices, techs and attitude. They have a few customers from NYC here on this forum.

    Each dealer sets their own cost. Flemington was over $100 cheaper on the major services than my previous dealer.

    -Dennis
  • paisanpaisan Posts: 21,181
    Manfredi Subaru in SI or Brooklyn or any other subie dealer in the city limits. Flemington is worth the drive.

    -mike
  • I am from NY WHERE IN NYC are you if in the north side some of the burbs have good places if in the south NJ might be the bet, if east LI??
  • bat1161bat1161 Posts: 1,784
    I have to agree with Dennis and Mike with recommending Flemington. They are definitely worth the trip. You can even make a day of it by doing some shopping out there with your significant other.

    Mark
  • bluesubiebluesubie Posts: 3,497
    BTW, the yellow WRX is gone. They sold it to a dealer that wanted it. I test drove a silver one when I was there last Saturday. After all, I need to test drive all of the colors. :-)
  • I had just moved here a couple of days ago and I found a dealer who could get me in for the 30k service. I was charged $350 for the service. I did not like the attitude there (Beltway Subaru). I had thought about Manfredi but didn't go there. I will check out Flemington for sure ....thanks for all the help and info.
  • paisanpaisan Posts: 21,181
    There are bunch of us from NYC. Hypov from Brooklyn, Bat161 and myself from Staten Island. manfredi is great to buy, just bad service.

    -mike
  • Hi,

    Any recommendations for independent Subaru service in the Burlington VT area? I just moved here. The local dealer does adequate work but is never on time. In November I left the car all day for an oil change and at 5 pm it "wasn't ready", yesterday I left it overnight and at 4pm they called to say they were just starting on the car. I need a repair facility that values my time as well as my money ...

    Thanks, all.

    Elizabeth
  • zaneczanec Posts: 1
    Does anyone have a mechanic they would recommend in Southern California (I'm in Pasadena in particular). My 1990 Legacy just drove the length of Baja and back, and is in need of some tender loving care.
  • Burlington is gorgeous and VT even better! Subaru's are so popular up there that the dealers are usually over whelmed. I would just ask any of the MANY older Subaru owners a good local independent mechanic they take it to for service. I can tell you to stay away from K??dly in Rutland, VT they sue to be a Ford dealer then switched then switched back they are con-artists.
  • Hey Sing4me

    Try this web site out it is NE club for Suabru's they WILL know!


    http://www.i-club.com/forums/forumdisplay.php?s=&forumid=18

  • Anyone here ever heard of or had any experience at any of these shops??

    All Japanese Repair
    79 Triangle St
    Danbury, CT 06810
    (203) 791-1998

    Axel's Foreign Auto Parts
    78 North St
    Danbury, CT 06810
    (203) 797-0490

    Nico's Foreign Car Repair
    1285 High Ridge Rd
    Stamford, CT 0690
    (203) 323-4500
  • nickdanickda Posts: 1
    Like others I have noticed the Lake City Way shop but had heard third hand of bad experiences. One other I have seen is on Ballinger just east of I-5. My main experience with Carter was a 15k servicing and replace check engine module. They gave me a bad loaner (lost 3 hours of pay) and way over charged for simple checkup and oil change-- $280. Others I talk to in our area are lazy--they go to Carter. Carter is probably going to get worse with University dropping Subaru. I know Andy's at 80 and Aurora is ok but has banker's hours.
    One seems to see 20 percent of vehicles in North Seattle to be our relatives. Wonder where they all go?
  • hypovhypov Posts: 3,068
    stronso97 Jan 6, 2002 11:43am

    I know I'm a l'il late
    I take my '98 OB to Lichtenberg Subaru in Queens.

    Lichtenberg
    153-26 Hillside Avenue,
    Jamaica, NY 11432
    Tel: 718 291 5855

    As of to date, I'm very satisfied with the service they've provided compared to the service I got in Brooklyn.

    Welcome to NYC.

    -Dave
  • seamus3seamus3 Posts: 98
    i've been to both carter and the place on lake city. neither one was good at all. i moved up from olympia awhile ago. i used to take my car to the local shop down there. they gave really good service, the work was excellent, and they were never over priced. being a college student i don't have tons of money to burn. when i needed to do my 60k stuff they helped me out on the price, the timing chain was high in labor cost. i have yet to find even a GOOD place to have work done on my baby. i have heard good things about andy's though.
  • fibber2fibber2 Mid Hudson Valley, NYPosts: 3,735
    Hi from Hopewell Jnct / Town of Beekman! I had good luck with the Ford side of Colonial, but have not tried the Subi side. nygreg is down in your neck of the woods and may be able to comment on the shops you listed.

    BTW, I once got a quote for work from Metric. They may do good work, but the first meeting was a real turnoff. Ever go there?

    I traded in my '93 Corolla wagon on the '02 OBW at Wappingers (formerly Greer) Subaru.

    Steve
  • Thanks for the info, we had gone to Colonial ONCE when the car was under warranty and they WANTED charged my mother for work that was covered at under the warranty at Subaru of Wilton!! That turned me off big time! Beekman is a VERY nice area!
    I have never been to metric but I have heard they do good work. What was such a turn off?? that is amazing you had a '93 Corolla Wagon our OTHER car is a white with blue interior 1993 Toyota Corolla DX Wagon in manual!!! I bought it from BREWSTER FORD of all places??
  • fibber2fibber2 Mid Hudson Valley, NYPosts: 3,735
    Bought the '93 Corolla DX (Teal exterior, grey interior, PW/PL/Cruise/ABS) new at Geiss in Peekskill. Reliability was great until Spring '01 when everything seemed to fail all at once (ABS died, front rotors froze, gas tank, lines & braces rotted out, radiator fins turned to dust, & the list goes on. Most of it was road salt related. Time to part company.

    Metric Motors: This was around 1995 - Brought my other car ('90 Toyota Camry LE-v6 wagon) in for a quote on a timing belt. They insisted on replacing everything - tensioner, waterpump, etc. to the tune of about $600. I finally went to Toyota of Newburg on a suggestion of a fellow IBM'er. Gave them permission to do what was necessary. Think the bill was about $150 as they said all other parts looked and felt fine.

    Mailing address is Hopewell, but live in Beekman Hamlet. Used to have a Poughquag mailing address but moved just far enough to be forced to change post offices.

    Steve
  • paisanpaisan Posts: 21,181
    No offense but I'd get all those "other" items done when getting the timing belt done. Toyota of Newburg did you a dis-service by not replacing them, since they'd whack you labor every time one of those other components broke since you have to essentially do the timing belt each time!

    -mike
  • when i had my timing belt done the place i was going to told me up front that the only way they could do the timing belt was if i also did the water pump tensioner belt and thermostat together. i checked a couple of other places and they suggested the same thing. i got a break on the labor, they gave me a package deal for doing it all at once. very good place to take your car, brazel's automotive in olympia, for those of you in the area. the total cost same out to about $450. i thought it was a pretty good deal.
  • Zanec, I live in Monrovia and just around the corner from ASSAEL is a place called Subie Specialties. The owner is Steve and he's a great guy, does very clean work and is very knowledgeable. They have gained a very good reputation with the So.Cal chapter of I-Club (North American Impreza Owners Club) give them a call and tell them Benson sent ya. btw where in Pasadena are ya? I have a black Forester with tinted windows pink stars badge and ski racks on (winter)
    ~ferretboy
This discussion has been closed.