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Ford Explorer Mercury Mountaineer 2005 and earlier

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Comments

  • peaches5peaches5 Posts: 91
    I have the canopy air bag system in my EB and it has the headrests on the front and back seats. My Pathfinder had side airbags that came from the sides of the front seats and it also had headrests on the seats. All were adjustable.
  • gregb5gregb5 Posts: 82
    If you're loking at an XLT, it is probably older stock. The headrest did not become standard on the XLT until the 2002.5s came out. I believe they would have a build date of 4/02 or later.
    Check around and I think you'll find the headrests with the side curtains.
  • hungry2hungry2 Posts: 11
    My hubby put down the window on our 02 Mountaineer (12,000 miles) this am and it wouldn't go back up. It just makes a grinding type of noise when you push the button. I called the dealer who is booked today and tomorrow but will let me leave it there today and they will "try" to get it in. Isn't that nice, a perfectly driveable car that I can't take anywhere because anybody could climb in and drive it away and all they can do is "try" to get it in. Has anybody had this problem before? I have never had it on any of our past vehicles and I don't see a TSB for it. Any comments?
  • We bought the 2002 Limited and the second row seats do not have separate headrest. We did not get the 3rd row seating option so I'm not sure if this is the reason. I have noticed that the 2002.5 XLT, EB, Limited have the second row seats with separate headrest. I find it a little upsetting that this was not included in the 2002, even on the Limited model. Also, looks like the 2003 will now have 17" wheels, instead of the 16" on the 2002s. Arggggggh!!!!!
  • I would be very mad if someone even suggested that I pay anywhere near invoice. I bought an explorer for $26,000, but it was invoiced for $32,000. I have bought vehicles from this group for years and suggest it. Or at least take a look and email Wayne for a free price quote with delivery. I am currently in Germany and the prices at the local AAFES is way off what he did for us and they are supposed to be doing a favor for our military.
  • zman3zman3 Posts: 857
    Are you talking invoice or sticker (MSRP)? If it stickers for $32K, there is no way you should pay that for an Explorer. If it stickered for say, $36K, with an invoice of $32K, paying $32K is not that bad IMHO. I would like to know how to buy a vehicle for $6K under invoice.
  • jv312jv312 Posts: 32
    The incentives weren't as sweet when I bought my explorer in April, but they certainly help lowering your purchase price. I paid $26,820 on an XLT w/ a $32,190 sticker. The $5370 price diff included a $1500 rebate. I'm not sure if that was invoice or not. Of course I had to shell out $1609 for TTL, but I received $246 back after selling my old beater car. I think everybody's situation is going to be different because there are so many factors...location, financing arrangements, trade/no trade etc. IMO, if you walk away and feel good about it thats all that matters.
  • csuracicsuraci Posts: 6
    Not sure where you live, but in NJ I found two dealers with Explorers having the V8 and moonroof willing to sell them for $600 - $700 below invoice. One was a Limited, the other was an XLT.

    I ended up buying a Mountaineer Premier (liked the styling better) for about $400 below invoice.

    Granted that not all dealers in NJ are willing to go below invoice, but with patience and knowing the dealer's true cost, you can find what you want for below invoice.
  • cmnottcmnott Posts: 200
    Thanks for all the replies! You know, tested a Explorer a while back and what I didn't like in the back seat was the headrests were useless...they struck any adult in the middle of the back!

    Now they have adjustable headrests and the seats seem to be tilted more in an angle in the back. That XLT leather must have been older stock then, that makes a lot of sense.

    I am having a hard time pulling the trigger: either an 2002 EB, V8, sunroof and adj. pedals for $43700.00CAD or 2002 XLT V8, leather, sunroof, pedlas, No Boundaries (includes silver trim around wheelwells a la EB instead of gold and 17" wheels - sweet looking) for $40100.00CAD.

    The EB has the much better interior but smaller wheels and I am thinking at the end of the lease I might keep it and run it into the ground if it is any good. I originally wanted just an EB V6 and sunroof but can't find any.

    They both look great, should I get the EB for 60 bucks more? I am leaning towards yes...
  • peaches5peaches5 Posts: 91
    Many thanks, but I'm in GA ;) I finally bought an EB for $99 over invoice. It's a no-haggle dealership and it's just about 1/2 an hour away (which, since I live in the boonies, is close ;)). It didn't have the V8 that I wanted, but it does much better than my 2000 Pathfinder in going over mountains :)

    Where in NJ are you? I have a couple of Ex's up there - one north, one south :)
  • peaches5peaches5 Posts: 91
    I was surprised to find the Explorer doesn't have the tilt backs on the back seats. My Pathfinder had it and it really made the ride a lot more comfortable for those in the back. Of course, now I have air back there (just the reg. back one - not the Aux air), so they'd probably rather have the air than the adj. seats ;)
  • To whom it may concern,

    One issue that no one seems to be concerned with is the fact that many people - including my wife - are short and sit and drive their vehicles within the 10" safety envelope to the steering wheel air bag. NHTSA says this is dangerous - but they have done nothing for the people who drive those vehicles. In fact, the NHTSA people apparently don't even test vehicles where the manikin is less than 10" away from the steering wheel. And, as for all manufacturers (I checked several other manufacturers cars and my wife had the same problem), it appears that none of them care and the dealers care less. I have a 2002 Mountaineer (which is a great vehicle), except, my wife can't drive it safely as she sits only 4" away from that darn airbag. So, if you want to raise an worthwhile investigation which needs national attention, this is where you want to start. There are probably hundreds or thousands of people dying as a result of this condition.

    I have attached my sad tail for your people to start their investigation.

    Best Regards

    Richard Morrissett
    9409 Westwind Dr.
    Livonia, Michigan 48150
    734-632-9480


    TO: Ford Motor Company, Dearborn, Michigan

    Customer Relationship Center

    16800 Executive Plaza Dr.

    P.O. Box 6248

    Dearborn, MI 48121



    CC: Lincoln-Mercury Division, Irvine, California

    CC: Stu Evans Lincoln Mercury, Garden City, Michigan



    Subject: Breach of Contract due to False Advertising by Ford Motor Company, Lincoln-Mercury Division, and Stu Evans Lincoln-Mercury Dealership, Garden City, Michigan



    Reference: Michigan Laws pertaining to this complaint:

    445.903: Unfair, Unconscionable, or deceptive methods, acts, or practices.

    e.) Representing that goods and services are of a particular standard, quality, or grade or that goods are of a particular style or model ………..

    d.) Failure to reveal a material fact, the omission of which tends to mislead or deceive the consumer, and which fact could have been known

    y.) Gross discrepancies between oral presentation……….

    bb.) Misstating a fact………….

    cc.) Failing to reveal facts……….

    dd.) Representation by manufacturer of a product that a package………



    MCL 257.1404 Implied Warranty. This vehicle has a defect that impairs the use or value of the new vehicle to the consumer which prevents the vehicle from conforming to implied and express warranty. This vehicle was not designed to be used for its intended use and has a major potential safety defect to the consumer.



    Facts of case:



    On December 23rd, 2001, I leased a 2002 Mercury Mountaineer (Serial # 4M2ZU86E62ZJ22366) from Stu Evans Lincoln Mercury in Garden City, Michigan. Our Stu Evans sales person was Mr. Jim O’Connor who was made well aware that our need for adjustable pedals was the single key reason why we wanted this vehicle. The specific type of vehicle was selected because it was advertised to have adjustable foot pedals, which permitted my short wife to drive it. These adjustable pedals were advertised to be part of a luxury package, which we paid $1,433 for – which the Mountaineer brochure indicated it was on all Mountaineers built after the spring of 2001. I have that brochure which advertised this feature!
    If these adjustable pedals aren’t available, my wife sits 4” away from the steering column – which all Ford safety and design engineers know will cause great physical and possible mortal damage to the driver if the steering wheel air bag were to be deployed. This is a very serious situation. If Ford does not respond satisfactorily to this communication, I will have my attorney file suit and demand all existing Ford test data which focuses on the drivers position to the steering wheel and specifically those distances from 1” to 12” between driver and steering wheel during crash situations.
    When I leased this vehicle, my wife was headed to California and so I picked it up after looking at several Mountaineers, all of which had the adjustable pedals. My wife returned from California on December 28th and I picked her up at the Detroit Metro airport and we immediately began driving to Florida. When we were in Kentucky, I asked her to drive – and guess what – we then found out our Mountaineer did not have the adjustable pedals!!!
    In early January 2002, I stopped in a dealership in Alabama to have them check to make sure we weren’t missing the pedal switch but they could not find it. I then immediately called Jim O’Connor from Alabama and told him I was very upset because the singular reason for our purchasing this Mountaineer – the adjustable pedals – was missing and I wanted the problem corrected immediately because this problem was preventing my wife from driving our Mountaineer.
    I also wrote this problem up as a major safety problem on the Customer Satisfaction form which Lincoln-Mercury sent out to all new owners and requested a response. I have not received any response yet from Lincoln-Mercury and it has been two months and my patience has worn thin – very thin!!!
    I also stopped by my Stu Evans dealership and discussed this major problem with my salesman, Jim O’Conner, on March 1, 2002 and he said he was researching the problem. I called again on, 3/7 and 3/8/2002 and our salesperson was still researching this problem of sales and advertising deception. As far as I can tell, Ford pulled this adj. pedal feature from production without telling anyone or changing advertising brochures or notifying the dealer or customers. This is a very serious deceptive marketing practice as it misleads unwitting customers to thinking they are getting something when they can’t.
    I also called Lincoln-Mercury Division and talked to a lady named Kendra on 03/07/2002 and told her of my concern for product safety and she has made an official record of this mess.


    My patience has ended effective immediately. I want action now or I will get an attorney and file suit (possible class action) against Ford Motor Company, Lincoln Mercury, Stu Evans Lincoln-Mercury for; fraud, illegally representing a vehicle, for selling a vehicle with an implied safety defect, in that if there were to be an accident my wife would not be protected, and therefore this vehicle was not designed to be used or driven in the manner it was intended for a short person. Hopefully the airbag deployment will not occur, but if there is an accident and any member of my family is seriously injured, I promise there will be a very nasty lawsuit and trial.



    I hope I have made my point clear. Our Stu Evans salesperson is aware of our wants on this safety issue. To remedy this unfortunate situation, I asked simply for either of
  • tidestertidester Posts: 10,110
    You may want to reconsider including personal information like street address and phone numbers on a public board. There are unscrupulous people out there and no one including edmunds.com is immune to it.

    You have up to 30 minutes to edit your posting.

    tidester
    Host
    SUVs; Aftermarket & Accessories
  • wgraferwgrafer Posts: 592
    Proud to say my '02 Explorer XLT now with 25k almost-trouble-free miles was one of the first on the road in March '01 (and yes, I've dealt with the exploding in-my-face rear window), but now another issue: has anyone had a weird "cracking" on the fiberglass hood? Mine looks like someone scratched the entire hood from underneath with metal filings at high speed. Nasty. Started with a few marks, then spread over time to the entire hood. Anyone have similar problems???
  • I am considering purchasing an '02 Mountaineer this weekend. I have a good offer slightly below invoice, plus the current rebate. The only thing I really don't like about the car is the plastic trim on the steering wheel and dash console. Can anyone tell me how this plastic wears over time? Also, does anyone know if they have replaced the plastic with different trim in the '03 Mountaineer?
  • jposterjposter Posts: 21
    We too had similar requirements for adjustable pedals due to my wife's short legs. However, each Explorer we looked at we always made sure to look for the little switch and read the window sticker to clearly see the pedal option listed.

    Personally, I would not have spent $30K on a new SUV without being sure that it was the vehicle I wanted, with the options I required. Unfortunately, for us, our adjustable pedal requirement limited our choices to either the Eddie Bauer / limited or a few XLT's we could find with that option.
  • peaches5peaches5 Posts: 91
    I'm short - five feet - and I've NEVER sat 4 inches away from ANY steering wheel! I've driven my cars, friend's cars, rental cars, etc. and it's never been necessary to sit that close.

    I can't imagine wanting one specific option, then not making 100% sure that it's actually on the car. What was she driving before? Did it have adjustable pedals? What was on the sticker of the car? If the pedals weren't on there, then there's no deceptive practice. You saw the car and the sticker and signed the contract. And brochures usually state that there's no guarantee on their accuracy. Plus, should all short folks sue all the other manufacturers of cars out there that don't have adjustable pedals?

    However, I have no doubt that you'll be able find an attorney for your "possible class action" lawsuit. If you'll do some investigating, it's the lawyers that get the bulk of the money in these cases.

    At this point, it might be time for you accept the fact that you made a mistake. Your wife wasn't there and we all know men really shouldn't be allowed to make large purchases without a female there to guide them ;)
  • cmnottcmnott Posts: 200
    When you pick up a vehicle for delivery, you should check that all the options are there, including the adjustable pedals.

    Anyways, I have decided to get the Eddie Bauer. I get it Saturday. This is for my wife and I told her (sneaky me) that we are getting the XLT and while she is happy, she has EB written all over her face.

    Can't wait ti see her face when she sees her Eddie Bauer!

    By the way, we have adjustable pedals and FWIW, it seemed useless at first but the real diff is not only for short people, but also for a more comfortable position no matter how tall you are.
  • jv312jv312 Posts: 32
    I understand the concern for your family, but the bottom line is taking responsibility in this transaction. When I took delivery of my explorer in April, I scrutinized the entire vehicle, top to bottom BEFORE I even sat down to finish the final paperwork. My salesman had no problem with that. After the signing, he took me outside and went over a pretty comprehensive inspection checklist that we both endorsed once completed. There is no way I would have drove that mountaineer off that lot without first confirming the feature and/or use of the adj. pedals. Especially if it was a critical aspect of the sale.
  • cmnottcmnott Posts: 200
    that this generation is too easy to blame others at all costs. Quite honestly I thimk that the gentleman will be unsuccessful in his pursuit. If he was a minor, maybe he would have a sliver of a chance....but then again if you pay for something, ultimately the dealer will have some 'splainin' to do.
  • Job 1 for 2003 Explorer is now September 3. Was Aug. 12. Same Job 1 date as Lincoln Aviator.
  • avlvavlv Posts: 26
    Has anyone with a 2002 Mountaineer experience a water leak in heavy rain on the front doors. Its drips from where the door closes above where the speakers are located in the front door. I showed my dealer last rain storm. It appears to be a problem with the window seal and the door seal. They overlap each other and the window seal makes an impression in the door seal which is where the water is comming in. Dealer is thinking that the window seal needs to be cut back and the door seal replaced.
  • csuracicsuraci Posts: 6
    Glad to see you got a good deal without aggravation! Regarding your exes, outside chance I might know them. Been in NJ for 30 years (all schooling since 1st grade through college and graduate school; all jobs). :)
  • g_huskyg_husky Posts: 32
    Do you know what caused the delay. Production problems? Too many 2002 still out there?
  • marsha7marsha7 Posts: 3,673
    MY 2003 Explorer, ro do we just continue on from here???...I am suffering insomnia until I know, biting my nails and chewing up MontBlanc pens until the answer is forthcoming...:):):):)

    Bob
  • tidestertidester Posts: 10,110
    I think the + sign at the end of MY2002+ includes MY2003. If that's not suitable we could change it or start a new thread.

    In any case, get some SLEEP!!

    tidester
    Host
    SUVs; Aftermarket & Accessories
  • steverstever YooperlandPosts: 40,413
    What say we rename it Ford Explorer/Mercury Mountaineer? (at least until some well-meaning soul starts up the MY2002.5 and MY2003 flavors :-)

    Steve
    Host
    SUVs, Vans and Aftermarket & Accessories Message Boards

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • marsha7marsha7 Posts: 3,673
    (with the same last name of "host", you must be brothers...:):):) )...well, now that the query is answered, I can go off and sno.o.o.o.o.z.e......

    Bob (you're right, that ink is tough to wash off, but if only I washed with Zaino.....)
  • steverstever YooperlandPosts: 40,413
    LOL, I bet you have a Zaino'd Meisterstück. (My 29 year old "4810" piston job is a bit of a mess to fill and mostly lives in my junk drawer ).

    Steve
    Host
    SUVs, Vans and Aftermarket & Accessories Message Boards

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • I tried about a month ago to start a 2003 Explorer thread but was admonished by the HOST to use the existing 2002 forum and my post was deleted w/o posting.

    I certainly have no problem including the 2003 Mountaineer.

    Many with interest in 2003 models are concerned when late availability options are available, price change/finance incentives, and other info relating to current models. We could care less that someone has an oil leak on their 1992 Explorer with 210,000 miles and wants to commiserate with other oil leakers.

    What say you HOST?
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