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2014 Jeep Cherokee transmission service message

mkrenesky1111mkrenesky1111 Posts: 3
edited April 10 in Jeep

have new car less than 700 miles/bought 12/31/13. driving tonight an suddenly the transmission service message displays, car loses speed dropping into lower gear. actually may have shut off as I got another series of messages including one telling me to place car in P and restart the car. scary.

also get message that parking brake needs servicing, traction control turned off

anyone heard of this in a Jeep but specifically a 2014 Cherokee Latitude?

Comments

  • sorry. V6 engine

  • also. attempted to drive off highway I was on. car skipped, like transmission slipping. then seemed to find a gear and drove fine until I slowed down, then slipping again until back up to speed.

  • bruspellbruspell Posts: 6

    Hi. I had same thing happen with power loss this past Monday. I was leaving dealership after third visit in two weeks regarding the check engine light coming on. Traction control turned off, power loss was severe, barely made it back into dealer lot. This is our first Jeep (2014 Cherokee Latitude, small engine). Today I was told that transmission, engine, etc. updates were installed on the system. I am supposed to learn sometime tomorrow whether the 'fix' worked. Regardless, this is not what I expect with a new vehicle (about 10,000 miles when the problems began). Depending on what they tell me, I may well be in the market for another vehicle.

  • bruspellbruspell Posts: 6

    Update on my April 9th commentary: The vehicle was at the dealer for four days. When I picked it up on April 10th the service manager told me that a STAR case had been opened(#S1419000001). They found code P219A in system for fuel ratio imbalance. MAP sensor value was compared to another vehicle. Purge solenoid operation was found ok. O2 sensor values checked ok. Chrysler engineer supervised service tech, and installed updates to reset transmission to factory settings. I have driven vehicle just over 300 miles since the work was completed, and so far it is performing perfectly. I will update again in a month.

  • Good Morning bruspell,

    Sorry to hear you were having trouble with your 2014 Jeep Cherokee Latitude. Glad to hear the dealer was working with STAR to diagnose and repair the vehicle.

    Hope your vehicle continues to perform perfectly. If you have future concerns please do not hesitate to contact Jeep directly.

    Phone: 1-877-426-5337 or email: www.jeep.com/jeepcares

    Lisa Customer Care Chrysler Group LLC

  • bruspellbruspell Posts: 6

    So, here's my final update to my 4/10 and 4/15 comments on our issues with the 2014 Cherokee Latitude: On the 18th the warning light again came on. The dealership had promised to 'make us happy' if the problem was not solved after the last effort. We are now driving a 2014 Cherokee Limited. While the solution to the vehicle problem remains elusive, the solution to our issue was more than satisfactory. If you track the case number that I left in my earlier post you will be able to learn what repairs were made.

  • steverstever Viva Las CrucesPosts: 41,009

    Sounds like a great resolution and a good dealer.

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