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Is this true - per a kid working at the service depart. Re: MPG - new promise true or a lie?

Where else can I go but this forum to get answers from intelligent people. You're stuck with me, thank goodness.

I went to the dealer yesterday not expecting much but I was in the area. I walked around the lot. All Elantras are still displaying bogus mileage (including the 2014). This makes what the manager told me last week proof that again, he didn't know what he was talking about. I knew it. I wanted to be able to prove it.

  1. I said the MPG displayed on the '13 was still 38/38. What happens with that since it's obviously a known issue. His response was for me to come back when I have more miles on the car (he said six months). Is the tiny reimbursement program still happening?
  2. I said the MPG in the car that's displayed is wrong and gave him an example of manual calc vs what the car displayed. His response - drive it more and it will work its way out of the system. 2a. This is telling an IT computer person, "Yes, it's in error but don't worry it will work its way out in time." What could happen (based on what y'all have said) is the MPG may improve as the car is broken in. But that has nothing to do with a bug working it's way out of the system. Unless someone who can clear up this mystery, I can't help but wonder if he knew what he was talking about.

Thanks.

Comments

  • Kirstie_HKirstie_H Posts: 10,890

    At the end of the day, dealers are there to sell you a car, not to provide you with accurate technical information. Your expectations may be higher, and in some cases you will encounter a dealer who can and will do both. The sticker is placed there by the factory, so the dealership probably naturally assumes it's the manufacturer's responsibility to explain, not his.

    Some low-MPG achievement issues do work themselves out after a break-in period, but that's not always the problem.

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  • Kirstie_HKirstie_H Posts: 10,890

    I guess I'm saying your final statement, "I can't help but wonder if he knew what he was talking about" is accurate. You should wonder :)

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  • isellhondasisellhondas Issaquah WashingtonPosts: 17,741

    I have never owned a car that got the gas mileage posted on the sticker!

    We have a 2013 CRV that has about 4500 miles on it and it's averaged 21 MPG since we got it.

    I have a friend who has the same car and he swears he's getting 33 MPG.

    I suspect he got 33 MPG ONCE on a trip so now, that's what he says he's getting.

    Ours has never been on a trip.

    I will say that Hondas always get better mileage after about 6-10,000 miles for some reason.

    That said, I've never been one to check my gas mileage or fret over it. I figure I own the car and it's going to get what it gets.

  • steverstever Viva Las CrucesPosts: 40,794

    I would have thought they would have had to change the Monroney stickers to reflect the corrected EPA mileage estimates.

    Hyundai, Kia reach $400-million settlement over inflated MPG claims (LA Times)

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  • isellhondasisellhondas Issaquah WashingtonPosts: 17,741
    edited February 12

    It's the EPA that does the gas mileage testing and they must do this under ideal conditions.

    My customers would often ask "Is this the gas mileage I'll be getting?"

    My answer was always "Probably not!"

    The EPA should be the ones paying out the settlement dollars!

  • steverstever Viva Las CrucesPosts: 40,794

    The EPA makes the rules but the manufacturers do their own testing. The EPA then does spot checks.

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  • Ah... I thought the EPA did the testing. I never trusted the rating but within reason. 20% off is very much off the mark.

    isellhondas: You know what you're writing and I enjoy seeing answers by you. But, if the EPA is supposed to do spot checks based on manufacturers it's both who should be paying and not $500 or in my case nothing. Hyundai lied. The EPA bought it. I wouldn't be one of those consumers asking you if that's the mileage I'd be getting :) . But this big a diff. (sorry, I am repetitive) is lying.

  • @Stever@Edmunds said: I would have thought they would have had to change the Monroney stickers to reflect the corrected EPA mileage estimates.

    Hyundai, Kia reach $400-million settlement over inflated MPG claims (LA Times)All they need to do is put a small piece of white paper taped over the mileage rating that reflects the real approx. MPG. But they won't do it because some people will continued to be fooled. Hence, my dealer lying about it (I knew it and caught him) and 2013 and 2014 cars reflecting the bogus mileage.

  • @Kirstie@Edmunds said: I guess I'm saying your final statement, "I can't help but wonder if he knew what he was talking about" is accurate. You should wonder :)


    • Argh ... Ten years ago, I knew exactly what I was buying. I got what I paid for and while the car felt like a tin can (my Impreza), it lasted ten years and we should've kept it. I have never ever seen such nincompoops selling cars. When I bought my 1978 (or 79) Dodge Colt, I brought my sis for the beauty but I knew the car intimately. No salesman could mess with me but they tried. This time at Hyundai (not the other dealerships) no one appears to know the car and I have to deal with constant baloney.

    Sooooo inaccurate average MPG showing in the computer. It's not getting fixed. Navigation system locking up. It's not getting fixed. I don't think they're capable. I'm the computer person and yep, the guy didn't know what he was talking about.

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