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2012 Hyundai Sonata can not get contacts to sync w/name only number
I have had my 2012 Sonata 2.0T for almost 2 yrs, time out issue is happening, but mymost recent problem is more serious. I just discovered, when trying to speak a persons name that it was not in contacts, only the number. On further investigation, I found that almost all of my names were not in the system. I unpaired my phone (Samsung GS4) from the vehicle's bluetooth and took it back to factory reset. I repaired the phone and when it asked for the contacts to be uploaded, I said yes. This did not work, nor did the other 4 times I tried in different locations. I then went to Sprint thinking it was an issue with my phone. They told me that was not the case.
Has anyone else had a similar issue? I did call the 800-633-5151- #5 number, and they said I need to go to the dealership, which I am hesitant to do as it is another wasted Saturday!
Someone Please Help!!