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2012 Acadia Denali Purchase New July 2013 with Transmission Shifing Fluctuation Problem
I have a Acadia Denali which drove fine for over a year or so and recently I felt a shudder sensation when the transmission shifts gears near 5th to overdrive. This automatic transmission problem only surface around three weeks ago and never happen before. But now, I am being told by my local dealership that this is a normal operating characteristic for this vehicle under certain operating conditions, per GM Document ID 3293098: #PI0919: Tachometer Fluctuation, Shudder Sensation. They also mention this is only affecting the 2012 models. I appreciate the dealership informing of this document, but now my question is when or can I expect something to be done to fix this problem. I have been an advocate of GM products for over 38 years with the purchase of my 1968 Chevy Belair and through their tough times and the good times. I just feel there is a lack of communication about the solution to the problem I am experiencing and this sway my opinion about GM customer service. I do not think this is the normal way this vehicle should drive and if it is, why didn't it drive like this in the beginning went I test drove it. I would have left it on the lot. I waited and admire this vehicle for quite sometime and now feel disappointed with its recently performance at 38600 miles. I would like to know if someone is working to find a solution to the PI0919 problem and will there be a follow-up communication coming soon. I spoke with a District GM Rep and who give me case #71-1281112164 but again no follow-up after a week. At this time, I feel like I should look at getting rid of this vehicle for another competitor's product.
Signed Your Best Fan feeling really low VIN#1GKKRTED0CJ371352