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2009 Buick Enclave Rack and Pinion / Power Steering

kwame_enclavekwame_enclave Posts: 1
edited April 2 in Buick

I started reading this forum blog because I found out today that my 2009 Buick Enclave will have to have its rack & pinion replaced at 85,000 miles and out of warranty. What I found to be odd was that in February 2012 a reader "mgmd11" had the exact same issue and my mechanic is telling me the same thing his mechanic told him... "My mechanic said this is a common problem with this model and there is no quality recall." It will cost me $1300. I am amazed that two years later, there is nothing that has been done to recall this model with this issue... It is sad to hear that after two years this thing is still happening... How can I get some relief? Anybody have any solutions, suggestions???

Comments

  • bpeeblesbpeebles Posts: 4,085
    edited April 1

    Do you realize that a "Recall" has a legal definition? Basically, it applies to SAFETY issues.

    Otherwise, it would be a "Technical Service Bulletin" (TSB) That refers to everything else.

    You could try researching ( http://www.nhtsa.gov/ ) to see if your vehicle has been reported.

    At 85K miles, this car "does not owe you anything".... it has served a long life and should be EXPECTED to require some repairs. Why the heck to you expect this to be 'covered' by someone else? I have replaced rack-n-pinion units on two seperate vehicles. One came from a scrapyard and was replaced by mechanic, the other one I purchased at autoparts store and replaced it myself.

    Also, If you know this is a 'common problem', you should have taken precautionary measures and replaced the power-steering fluid more frequently. (Did you change it ever?)

  • Mr_ShiftrightMr_Shiftright CaliforniaPosts: 45,356

    There have been technical bulletin on the power steering, but mostly to replace seals within the system, not the entire rack (although this is sometimes necessary). So "leaks" have been a known problem but not necessarily the entire rack being defective. Of course, advising to replace only the seals might be GM's way of cheaping out the repairs, I don't know.

    You can always ask for a goodwill adjustment--if you are on good terms with your dealer he is occasionally given discretionary funds for this purpose. But you'd have to be kind of cozy with the dealer, in terms of having bought from him perhaps or had service done there.

    But after 5 years, and out of warranty with 80K miles, you may have to bite the bullet on this one.

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  • jteich2014jteich2014 Posts: 1

    I, too, was just informed of needing a new rack and pinion. This is ridiculous. I have a 2008 Buick Enclave with 73,000 miles on it. Clearly there is a problem here. I have to pay $1800 to have this fixed. Where is the relief GM? You should cover this cost.

  • bpeeblesbpeebles Posts: 4,085

    @jteich2014 said: I, too, was just informed of needing a new rack and pinion. This is ridiculous. I have a 2008 Buick Enclave with 73,000 miles on it. Clearly there is a problem here. I have to pay $1800 to have this fixed. Where is the relief GM? You should cover this cost.

    This is a ridiculous expectation!! Why do people think that SOMEONE ELSE should pay to fix their car after that many miles? After the warantee is over, you pay for your own repairs. You are not a "victim" and and not owed anything.

    If you want a vehicle that is reliable beyond 150K miles, consider something besides GM products.

  • scaredmamascaredmama Posts: 2

    I also have a 2009 enclave with 64,500 miles. My power steering is randomly going out. I have checked the fluid and it is fine. I take care of my car well and get it serviced at the dealership. It is scary when you go turn and it stops working I have 4 encounters thank God that no one was coming the other direction or my and family & I would have been in multiple wrecks. I do not understand because it has been a ongoing issue and there is a Class Action lawsuit with the steering defects but no recall?

  • gmcustsvcgmcustsvc Posts: 4,139

    We are sorry to hear you've experienced this. We'd be happy to reach out to your dealership on your behalf. If you'd like our assistance, please reach out to us via email at socialmedia@gm.com. Please include your full contact information, VIN and dealership name.

    Thank you,

    Andraya GM Customer Care

  • My 2008 Enclave is in the dealership now getting the steering rack removed and replaced with a new one after it had completely failed while driving and causing us to lose all power steering. It has been serviced regularly and is the nicest car we own and now becoming the most expensive car we own after this latest issue. It is a very big safety issue when you lose all power steering with a baby in the back seat. I called GM and they said they will mail me a letter and reimbursement form "IF" my vehicle is involved in the recall.. I have a feeling that since i own a 2008 and not a 2009 that I may have to just bite the $1800 fix for a complete failure of the system that i did not cause and appears to be an ongoing issue with many of the enclaves. Its just frustrating to have this happen..

  • gmcustsvcgmcustsvc Posts: 4,139

    Hi grgelliot, Safety is of utmost importance to us at General Motors and we're sorry if you feel your vehicle has not met this standard. We understand this repair may have posed as a financial inconvenience for you and your family and we do apologize. If you have any additional questions or concerns, we would be more than happy to address them via private message.

    Amber N.

    GM Customer Care

    @grgelliott said: My 2008 Enclave is in the dealership now getting the steering rack removed and replaced with a new one after it had completely failed while driving and causing us to lose all power steering. It has been serviced regularly and is the nicest car we own and now becoming the most expensive car we own after this latest issue. It is a very big safety issue when you lose all power steering with a baby in the back seat. I called GM and they said they will mail me a letter and reimbursement form "IF" my vehicle is involved in the recall.. I have a feeling that since i own a 2008 and not a 2009 that I may have to just bite the $1800 fix for a complete failure of the system that i did not cause and appears to be an ongoing issue with many of the enclaves. Its just frustrating to have this happen..

  • nessa709nessa709 Posts: 2
    edited September 20
    I have also had problems with my 2010 buick enclave with 39,000 miles on it. Brought it in to service and found out that the brushing wre bad on the rack and pinion and it would cost about $650.00 It fix because it was out of warranty by 6 months. I call gm customer care and waiting on a call back to see what gm is going to do about this problem. I don't drive this car much but to my other car being a 2013 ford escape but i'm mad that this happen to a car that is only 4 years old. I think that gm needs to replace the whole rack and pinion and make good on there products, i'm very close to trading it in for a 2015 toyota highlander which now looks like a buick, but i don't want to get rid og my car and the flip side of it i paid it off a few months ago thinking that it would be nice not to pay a note on this car, mistake?????
  • gmcustsvcgmcustsvc Posts: 4,139
    Hi nessa709, I'm sorry to hear of your frustrations with this component of your Enclave. Can you please provide us with your VIN by way of private message? This will allow us to document your concern within your case and communicate with the agent.

    Marlea W.

    GM Customer Care
  • MARLEA W. I JUST MESSAGE YOU WITH MY VIN# AND CONTACT INFO. AND MILAGE OF MY 2010 BUICK ENCLAVE
  • gmcustsvcgmcustsvc Posts: 4,139
    Hello!

    I have received your message nessa709 and will continue our communication within private message.

    Marlea W.
    GM Customer Care

  • unsafe ride,

    G M is a big disappointment for me. I purchased a used Enclave and two months later steering problems began. I now have total loss of power steering at slower speeds. Turning corners are very unsafe and parking lots are difficult also. According to G M service manager this vehicle had steering gear, pump and fluid changed out at 41,990 miles. Now at 72k steering is bad again Buick Customer Assistance, G M Service dept.manager and Dealer manager all said they are unaware of any such problem with Enclaves. How can that be with so many people having the same complaint and a class action law suit in California? I asked Customer Assistance if they will fix the $310.14 steering valve as I am already paying $1,105.41 for an engine oil leak. Their reply was "sorry, you are out of warranty and will be paying for that yourself". I don't expect them to pay for the leak but the steering should be their fix. This will be my last G M vehicle, I wish I had my Toyota back. Will this steering problem turn out to be like their ignition switch problem and take ten years to be resolved? Sorry for being so long winded but I am very disappointed with the vehicle I wanted so badly.

  • I just had my 2009 Enclaves rack and pinion replaced. I was 3000 miles over the extended warranty but my local dealership was able to do a good will adjustment for me and my cost ended up being $500. My car has 67000 miles on it currently.  I'm 45 years old and have drove GM my whole adult life. In spite of some misgiving I bought GM again mainly because their cars have a reputation of making it many miles, I've had them go near 300,000 and still be strong! I'm disappointed in the response to this steering issue though after I read this forum it's clearly an issue. It is a safety concern, it sure shouldn't wear out at such low miles and is going to look pretty ugly if it is proven to have caused deaths and injury like the starters did. Incidentally my steering still isn't fixed, I originally took it to the dealership because my car was swaying going down the road. The dealership says that's caused by control arm bushings that need to be replaced and wouldn't good will that repair. They quoted us $700 for the control arm fix. A car with 67000 on it is still like new to me. It saddens me that this is a known issue yet no recall or service bulletin has been issued to protect consumers. I'm going to struggle to continue to stand by GM when it appears they can't fully protect consumers from known product failures.

  • gmcustsvcgmcustsvc Posts: 4,139

    I just had my 2009 Enclaves rack and pinion replaced. I was 3000 miles over the extended warranty but my local dealership was able to do a good will adjustment for me and my cost ended up being $500. My car has 67000 miles on it currently.  I'm 45 years old and have drove GM my whole adult life. In spite of some misgiving I bought GM again mainly because their cars have a reputation of making it many miles, I've had them go near 300,000 and still be strong! I'm disappointed in the response to this steering issue though after I read this forum it's clearly an issue. It is a safety concern, it sure shouldn't wear out at such low miles and is going to look pretty ugly if it is proven to have caused deaths and injury like the starters did. Incidentally my steering still isn't fixed, I originally took it to the dealership because my car was swaying going down the road. The dealership says that's caused by control arm bushings that need to be replaced and wouldn't good will that repair. They quoted us $700 for the control arm fix. A car with 67000 on it is still like new to me. It saddens me that this is a known issue yet no recall or service bulletin has been issued to protect consumers. I'm going to struggle to continue to stand by GM when it appears they can't fully protect consumers from known product failures.

    Hello jennyz7478,

    We truly regret to learn you feel this way based on your experience. General Motors relies heavily on customer loyalty and we do not want this experience to affect your outlook on the brand. If there is anything we can do to help with your situation please private message us, or contact us via email at socialmedia@gm.com. Please be sure to include your VIN, exact mileage, full contact information and service center.

    Thank you
    Amber N.
    GM Customer Care

  • I am also having to replace the rack and pinion on my 2009 Enclave. It is at 80,000 miles. I have also had the power train replaced, luckily it was under warranty. After reading all the comments I think there is a problem with the rack and pinion, it can't just be wear and tear. I have had many other vehicles and drove them until 100,000 plus mileage and never had any of the major issues I have had with my Enclave. GM definitely needs to look in to this.
    I Will never buy another GM product.
  • gmcustsvcgmcustsvc Posts: 4,139
    mkenclave said:

    I am also having to replace the rack and pinion on my 2009 Enclave. It is at 80,000 miles. I have also had the power train replaced, luckily it was under warranty. After reading all the comments I think there is a problem with the rack and pinion, it can't just be wear and tear. I have had many other vehicles and drove them until 100,000 plus mileage and never had any of the major issues I have had with my Enclave. GM definitely needs to look in to this.
    I Will never buy another GM product.

    Hello mkenclave,

    Our deepest apologies for the trouble you've experienced with your Buick Enclave. We understand multiple repairs can pose as an inconvenience and we're sorry to hear this situation has caused you to feel this way. Please private message us your VIN, dealership name and contact information if there's anything we can do to help.

    Amber N.
    GM Customer Care
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