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Land Rover Freelander

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  • retlefretlef Posts: 17
    I felt compelled to repost.. My 2002 Freelander
    was bought back by Landrover North America in Dec 2003 after a year of problems incuding pads/rotors!!

    I had to replace the front disk brakes and rotors at 23k($650 at dealer) with no warning other than the dealer telling me the pads needed replacement.. The dealer said usually the brakes and rotors fail somewhere around 12k and that I was "a good braker" what does that mean? The pads don't even have warning sensors on them.. The rotors were shredded and could not be resurfaced. Apparently Landrover rotors on the Freelanders are made from a very thin material and cannot be resurfaced and must be replaced. I'm not real keen on brake jobs every few thousand miles. Though I agree the vehicle does stop well--but it eats rotors and pads. The new Kevlar pads none OEM part seem to be working very well with about 2k on them.

    I found some after market pads which I ordered from http://www.dap-inc.com. The pads are made from Kevlar and are called Kevlar EBC's and apparently last longer than the OEM PADS. I did the brake job myself and noticed the rotors were also bad. I brought this up with Landrover and they could care less. I also recommend looking at this site http://www.formatc.org/freelander/brakes/index.htm information on how to change your own pads(it was pretty easy).

    Landrover has known about this problem for several years they just don't do anything about it. It is sad!!!
  • traceroldtracerold Posts: 1
    I am looking into purchasing a 2004 Freelander HSE but after reading these messages I am concerned. Did Land Rover work out the 2002 problems and all is well or should I bag the Freelander and concentrate on a BMW X3?
  • ph0enixph0enix Posts: 1
    I have bought a new Freelander S back in June of 2003 and so far haven't had any major problems with it other than the brakes. The rotors and the pads were replaced at 8,000 miles at no charge (LR said they weren't even that bad but I complained about brake noise) so I figured that Land Rover acknowledged that there is a design flaw in the system and that they're going to replace them at no charge every time - no dice! The car has 22,000 miles now and they told me that my rotors needed to be replaced again for "only" $508. When I flipped while on the phone with them and asked them how is it that the rotors on my 97 Pathfinder last 65,000-70,000 miles and on the Freelander, they only last 10,000-12,000, they told me that it was perfectly normal for that vehicle and gave me some BS about Freelander being a full time 4x4 and said that you're constantly either pushing or pulling on the brakes while driving which makes no sense whatsoever. If you don't step on the brakes there are no forces acting on the pads or the rotors. I told them to go to hell and bought my own, high performance parts on the net (let's hope that they last longer than the cheapos LR installs by default). The Greenstuff EBC 6000 pads and the EBC Sport Brake Rotors (drilled blind) cost me $270 with tax and shipping charges. I had them put in by a local garage for another $65. The next time I might even install them myself. Other than that, the HDC warning and the TC warning lights came on a few times. I told LR about it the last time I took the truck for maintenance and I haven't seen either of the lights since. Anyone who compares the Freelander to a Ford Escape, Toyota RAV4 or Honda CR-V is thoroughly mistaken. The FL's handling off road and in the snow is truly AMAZING! It's a very fun car to drive - any car enthusiast should be able to recognize that right away. The steptronic transmission really rocks!!! I'm hearing that the BMW X3 doesn't come even close handling-wise.
    I give the FL design team 9 out of 10 (-1 for those brakes) and the FL service team about 5 out of 10.

    I would highly recommend the Freelander to any sport truck and off-road enthusiast who doesn't mind replacing the brakes every 12,000 miles and who doesn't mind being treated like an idiot by the LR service staff.

    I don't work for Land Rover. I just really love the FL. I'm considering a Discovery next. Perhaps then the LR staff will treat me like I'm at least half human ;)
  • retlefretlef Posts: 17
    Speaking as a prior owner of a Freelander SE DO NOT waste your hard earned money. This vehicle has far too many problems from brakes to electrical. When my Freelander was not in the shop it drove really well. The problem was it spent most of the year I owned it at the dealership being worked on!! I got to drive Kia's,Hyundai's and low end Chevy's and Ford's instead. I would not recommend this LR to my worst enemy!!!
  • I'm thinking of purchasing a used 2003 Freelander S with fairly low mileage. I went through most of the posts and I would say that there were many posts which were negative and "buyer beware." Is this a "safe" car to drive? Does the lack of side air bags bother anyone? Or the poor marks it received from safety crash tests?
  • I looking into buying a small SUV. I really like to looks of a Freelander, but have not driven one. I've driven the Escape and it seems to handle very well, and seems solid. Two questions:
    1) The quality issues posted have me very concerned with the Freelander. It seems as though most folks refer to problems with their 2002 models. Are these issues still present with the 2004's?
    2) The Freelander engine size seems kind of small compared to the Escape. I'm going to try and drive one in the next week, or two. Hopefully that'll answer that question, but feedback would be appreciated as well.
  • amp9000amp9000 Posts: 1
    I was hoping to get some further information on the problems with your 02 Freelander. Mine is now again at the dealership getting a new transmission.

    It first broke down on my way home from vacation, when several dash lights lit up and the F 4 was flashing on the odo. It was towed to a local dealership and they claimed it was the battery and shipped it back to me. Not a week later, I was driving home from work and the drive stopped working, F 4 flashing, and I had to drive home in 4th gear. I then took it to my local dealer and it has been there about one week.

    I have had no problems with brakes until 45,000 miles and the dealership seemed VERY surprised that they lasted so long. After reading all of these posts, I can see why.

    I was curious as to the timing of your service calls, and if you did get a new transmission.

    Thanks.
  • sadsad Posts: 1
    just a warning to anyone looking to buy a used 2002 freelander se.
    had 1st one less than 1 month, 600 miles. computer malfunctioned, had to flatbed it to dealer.they tried their best, getting maryland facility involved. no luck. couldn't fix it. had it approx. 30 days. after many "discussions" with landrover in maryland and procrastinations on their part, along with "legal action" threat from my lawyer, they approved a new vehicle for me. picked it up. absolutely no problems, other than front abs brake replacement at 15,000 miles until 1 week ago with another 500 miles on it. used it, came home, got back in it 1/2 hour later, started it up, put it in gear. and it would not accelerate to more than 5 mph and service light went on. called dealer, had it flatbedded to dealer. diagnosis- computer malfunction. dealer was told computers on back-order, but thru their own efforts located one. sent an employee to pick it up, put it in. picked up car yesterday, went right to another car dealership and traded it in..loved it prior to this, but no longer have any confidence in landrover. have sent complaint to them via email, if it does any good!
    SO BEWARE TO ALL YOU POTENTIAL FREELANDER BUYERS.
    worse part? was going to trade it in for a 2004 hse, as they've dressed it up nicely. i'm done with landrover..which makes me both sad and angry
  • I'm in a dilemma, I have been looking at purchasing a small SUV that I plan to keep for a while, (at least 7-10 years) and I'm looking at the 2004 freelander HSE (4 year warranty), the 2004 liberty (4 year warranty), and the 2005 escape (7 year warranty). With all of the horror stories about the freelander, I don't want to end up with a lemon, yet I want something with some power able to go in the snow and won't cost me and arm and a leg. How does the freelander drive with the 2.5 engine vs the liberty 3.7, and the escape 3.0. I love the looks of the freelander, but the cargo room is somewhat tiny. Any advice?
  • jimm718jimm718 Posts: 6
    A couple of local LR dealers are selling Land Rover Re-Acquired Vehicles at a significant discount. According to the salesman, these were repurchased by LR under "lemon laws", sent to the east coast, totally repaired, and then bought by the dealers. They come with a balance of 62,000 mile/5 year warranty.

    As an example, I saw a 2002 SE with 28,000 miles for $17,000.

    Any thoughts? Am I just buying someone elses problems or do you think LR has really fixed them?
  • retlefretlef Posts: 17
    Yes, one of the many items they replaced was the transmission.. Please email me at retlef@yahoo.com and I can share with you more information. Landrover did re-purchase my vehicle..
  • retlefretlef Posts: 17
    My reccomendation is not to purchase one of these vehicles. The 02 SE Freelander that LR bought back from me is one of these vehicles. If you look at my previous post you will see all of the problems I had. Don't do it!! If you do I have some swamp land and a bridge for sale.
  • dcgdcg Posts: 4
    Hello!
    I recently purchased a new SE Freelander, Land Rover. Beautiful car with great off-road features. I have only had it for one week. I first started experiencing fatigue of the shoulders and wrists. I assumed it was the tight stearing or a problem with the stearing. Now, I am not so sure. As it is becoming obvious to me that the neck rest is at an uncomfortable angle and it is extremely hard to adjust the seats to a natural comfort level. Maybe it's me... Any one else suffering in there 04 Freelander? I am driving the dealership crazy. They say I am hyper-sensitive. I say the seats suck!
  • dcgdcg Posts: 4
    Can any one offer any info in regards to the possibility of a wheel mal alignment causing the stearing of a car to be uncomfortable or difficult. I would describe the driving / stearing as labor intensive. Any comments are greatly appreciated. The Top mechanic explained to me that the faster you go the more difficult to stear the car because the car is engineered to hug the road and thats why the stearing is so tight... ??? Any difficulties reported with the freelander stearing mechanism? Thanks...
  • slimonslimon Posts: 1
    I bought a 2004 Free Lander on Memorial Day weekend. I was ecstatic, only to find my car was a total let down. I have had nothing but problems from day one. When leaving the lot I noticed a steering issue. The steering wheel popped and made a loud snapping sound every time I turned right. That was never fixed. A week later I found that my air conditioner spit water out profusely, again I took it in for repairs only to find a week later I still had the same issue. Later I began to notice that the mileage I was getting on my vehicle was surely diminishing. I went from getting 17 miles to the gallon to getting 10. This is outrageous mileage. Again I took it to the dealer not only to get horrible customer service with rude and hateful people, but their response to me upon pick up was " we looked it over and couldn't find anything so we don't know what to tell you" I was furious. Here recently while driving home with my daughter in th back seat, my front tire exploded. Not a blow out mind you....my tire completely exploded, into shreds on the freeway. It was horrible, scary , dangerous, and completely unexpected. When I took my vehicle into the dealer. I explained what occurred, and specifically noted that due to having to ride on the rim for a mile and a half to exit the freeway, the rim was also dented. Again their customer service department was rude, and unhelpful, and I received a call several hours later to inform me that they would not cover the damage or replace m tire becuase it was not covered under warranty. I was and am furious. The people in the customer service departmet of Landrover North Hoston are horrible, rude, and unhelpful in every sense of the term. The landrover that I thought would be the vehicle of my dreams turned out to be a disasterous mistake. I completely and totally regret having purchsed this vehicle. I am in complete consideration of trading it in now (only three months into the deal) and loosing my money....if you have any advice please share!!!
  • What I would like to know, by a LandRover Tech thats so much better informed than the rest of us is :

    Why are they such a Lemon, when LandRover is supposed to have such a HIGH Reputation???????

    Failures on my 3 month old 04 Freelander:
    -IRD
    -Transmission
    -Rear Seat Belts
    -Rpm Intake Input Motor
    -Power Steering Rack and Pump
    -Brake Rotors Pulsating and Hopping (under 8000km)
    -Stereo Problems
    -ILL done PDI

    (BTW: about $10 000 CANADIAN for retail of these parts, and others replaced)

    ?????????????????????????????????????????????????

    I want my Freelander Bought back ... HOW DO I DO THIS??????? (Canada Info Preferred, but not demanded)
  • steverstever Viva Las CrucesPosts: 41,312
    Lemon law info is a lot easier to find in the States. There is an arbitration program run by the provinces and dealers that offers buy-backs as one possible result:

    CAMVAP

    Steve, Host

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • Thanks, I have that site also. But the correct procedure is doing it by the tree in the manual. Right now we are searching for tips on how others have gotten their vehicles bought back, and also searching to see what kind of other freelander 'lemons' are out there.

    LandRover Richmond (BC) swears there aren't any problems with the vehicle and that its just as reliable as any other new vehicle.

    ^my 84 rabbit is more reliable, and its an OLD VW!

    We are fully disgusted with LandRover and feel extremely 'jipped'. Considering we feel we are getting Kia quality from a supposed landrover.

    Any help is always appreciated :)

    My email: canadiandaizy@excite dot com (please use freelander as subject)
  • We are looking to buy a 2004 HSE with 18inch wheels and fog lights.

    The dealer says he will give us $3,000 off. That is the current Manufacture incentive.

    What do you think I should buy the car for? Someone on another forum said $7,000 off MSRP.

    What is a good price to ask?
  • I just looked at Edmunds and the invoice for a 2004 HSE with 18's and fog lights is $27,557.

    - the $3,000 incentive and that's $24,557

    If I bought it for $24,557 then the dealer would be making no money correct?

    Then how could I get it for $6,000 or even 7,000 off MSRP?

    That would put it below their profit pricing. They would be loosing money....is there some type of holdback I am missing?

    Please someone with intelligence and knowledge answer and help me out here.
  • steverstever Viva Las CrucesPosts: 41,312
    Yep, invoice with those options, plus destination, is $27,557: link, less the $3,000 incentive is $24,557. I don't know why I'm repeating this - you have it all figured out!

    Land Rovers have no holdback.

    Besides the manufacturer incentive that you know of, there may be other dealer incentives that we don't know about. Dealers seem to use new car sales to generate traffic more than using new sales as the main profit center (used car sales and service are the money makers), but it's hard to believe that a dealer would sell one below their cost.

    But if others are reporting better numbers, you may as well tell the dealer that and see what reaction you get.

    Steve, Host

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • sbcookesbcooke Posts: 2,297
    I don't own a Freelander, however since I think they are a cool concept and interesting have followed this forum since inception...read back through the posts written here. I would really think twice or three times before buying one.

    If you do get one, I am sure when it is working it will be great, just don't be surprised if it spends a lot of time in the shop and you get the run around from Land Rover. That is what has been reported throughout this forum.

    In my opinion, the answer to your question: They are probably not selling due to the poor reputation. So it costs him money to hold it on his lot. To unload it at cost and then collect money on the service, plus any extras (undercoating, scotch guard, bridge) they sell you at closing and the not having the car depreciate further since 2005s are probably hitting the lot soon makes it worth his while to get rid of it at cost.
  • Our family sure wishes that we had found this site prior to buying a Freelander. I searched the web before and found other forums, but none as honest as this one.

    And to add to our freelander problems:
    -Tranny is reading 3 failure codes, including not shifting proper and no direct shift.
    -Pops out of Park
    -Fuel Economy went to heck

    :(
  • Landover finally bought my vehicle back after 60 plus cumulative days in the shop. I had electrical problems, brake problems, transmission replacement, full wiring harness replacement, ECM replacement, wiring harness in the dashboard replacement, rear seat belt replacement, window motor replacement, and a water leak in the rear hatch that you could raise gold fish in. I had to file a claim with the BBB http://complaints.bbb.org/Welcome.asp to finally make Landrover hear me. I of course had only written, emailed and spoken to Landrover twenty or thirty times prior to contacting the BBB. I even had a unique Landrover case number, which did me no good. When I returned the vehicle the 4 & F continued to blink on the odometer, the engine warning light continued to come on along with the hill decent failure light. The transmission still shifted hard on a vehicle that had very low miles on it. Throughout the entire ordeal I carried a digital video camera to prove that the vehicle had problems. Landrover has repatriated the vehicle and it sits on one of their Landrover lots ready to be sold again, to some poor consumer. I saw this with my own eyes!!! All consumers should be aware of this when looking at used Landrovers at dealerships!! Last but not least Landrover treated me as if I was a second class citizen idiot. A word to the wise,when dealing with Freelander problems with Landrover.
    1.Always carry a digital camera and take pictures
    2.Always take your vehicle in when a warning light comes on or the 4 and F blink
    3.Always report the hard shifting between 2nd and 3rd
    4.Always check the rear hatch where your jack is for water(lots of it) or rust around the lock mechanism
    5.Always report the brake wear and rotor replacement on the front disk brakes
    6.Always save all service paperwork
    7.Always report all problems to Landrover North America in writing and via email(keep all correspondence)
    8.Always be tenacious when dealing with Landrover and demand your rights
    9.Always contact http://complaints.bbb.org/Welcome.asp
  • retlef:

    Sorry to hear about all of the problems you faced with your Freelander. I have an '02 and recently bought an '04. Needless to say that I like them. Don't get me wrong, though; I'm aware of the problems that come along with them. You did the right thing when your vehicle doesn't operate the way in which it was intended.
  • I've noticed the same thing; at the end of my commute in '04, my neck and shoulders are very tense. I think it might be the headreast angle?
  • KickMan1:

    Thanks..As I have said in other posts, I really liked my Freelander when it ran. I actually still own a 2002 Disco Series II SE7 which I really like. I figure I just got a Lemon but the effort I had to put forth to LR North America to prove it was a lemon was insane. They had all the facts, service reocords, pictures and moving video, yet they treated me like pond scum. That alone really concerns me.. Landrover does not stand behind it's product and it was finally a BBB complaint that got their attention even though I had tried to work with LR they just refused to listen to the customer..I hope your Freelanders remain dependable.
  • So we have been dealing with LandRover Canada about this Freelander Lemon we have. during the last month its been back to hte dealer 3 times about the transmission.

    LandRover Canada says no to a buyback, and still maintains the integrity of the vehicle has not been comprimised!!!!!!! How they figure that we have NO idea.

    They are lacking in quality and assurance, in an age where the industry is so close and the name is SUPPOSED to say it all.
  • Hi,
    I just got rid of my 02 Freelander for my 05 Liberty. My Liberty has a strong engine, and has four wheel drive that will handle in the snow. The Freelander is very costly to maintain and all of the parts are expensive because they are foreign parts. Often times I had a hard time getting parts in. The Freelander is cute, but I would never purchase another one. Don't forget the brakes on the Freelander need to be changed every 10-15k miles.
  • hannahanna Posts: 1
    I have a Freelander 2002, 47000+ miles, and I really do not know what to do now. I love the driving experience and I hate constant reliability issue. It is not about one system - next to everything breaks. Only the engine had no trouble yet. I have to choose now between three options: 1) Continue to suffer till my Freelander reaches 100 000 miles (dealer's warranty). 2) Exchange for a newer Freelander (Would it be better????) Maybe I just had a bad luck and 5 towing + a lot of smaller problems in 2 years is not a typical record for a Freelander? 3) Find a car, which has all the driving characteristic of Freelander, but is truly reliable. Does anything like this exist on the market? SUV, high clearance, which in the same time allows for very smooth driving, all wheel drive with traction control – car that really sticks to the road on icy, curved, steep mountain highways, good fuel economy, reasonable price–all of these things are a must for me. The optional gadgets, which I anyway love about my Freelander: heated windshield and heated seats. It is easy to handle and easy to park also on a compact car lot- also a plus. It has enough power and is roomy inside, as for my needs. If it only did not break over and over again… I was looking at Honda Element, but stiff suspension is definitely not for me. Smooth driving is as important for me as sticking to the road in the most difficult winter conditions.
    Volvo- I am still not ready for the price. I would consider it only if I was sure that it was really dependable and would last for really long time (about 300 000 miles), as I heard about my friend’s Volvo, but it was not an SUV. Moreover, what would I do with a car for 7!
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