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2010 Buick Enclave Power Steering

hatchd0ghatchd0g Posts: 3
edited June 4 in Buick

My 2010 Enclave is recently out of warranty (~60K miles) and the power steering now has developed a significant problem. The steering will randomly seem to lock up for a split second and then release. I've almost wrecked twice now and don't feel safe letting my wife and kids travel in this vehicle. I see there is a class action lawsuit filed against GM specifically for this issue, but no recall. My question is: will GM standby their product and fix this issue even now that the vehicle is out of warranty? I have an appt with my dealership service dept this week. Thanks.

Answers

  • brian125brian125 New york / S.C. myrtle beachPosts: 2,921

    Insist Gm fixes your steering . Bring up to the Mgr about the law suit. If he wont fix it call Gm main office and complain how disappointed you are that with all of Gm's problems with recalls they wont stand by to fix yet another one of there crappy products.

    Good luck

    2013 Genesis 5.0 R-spec, 2013 Accord EXL V-6, 2012 BMW x-5, 2012 ML350

  • hdm3hdm3 Posts: 1

    My 2010 Buick Enclave, with 60,000 miles lost power steering while I was on a road trip. I had to be towed to a dealer. I was told that the there had been a leak in the rack and pinion assembly leading to pump failure and gear damage, their estimate to fix: $1800. I was also told by the service department at the dealer that the engine motor mounts are loose, the engine physically moves about 6 inches when the accelerator is pushed, this is still covered under the drive train warranty, and the car will go in for that issue next week. We have only had the car a little over one year. I have learned that there is a class action law suit pending that I would like to join. There are two recalls on this model, but the power steering issue is not one of them.

  • hatchd0ghatchd0g Posts: 3

    My dealership said the rack and pinion system needed to be replaced. Even though it was out of warranty they covered it and only charged us the deductible for the 1300 repair. Unfortunately, 2 weeks after the "repair" the car is having the same problem. Our planned fix - a non GM car...

  • gmcustsvcgmcustsvc Posts: 4,131

    Hello hatchd0g,

    We are deeply sorry to hear that you are having repeat concerns with your vehicle. I can certainly understand how frustrating it can be to have to return to the dealership. If any assistance is needed on our end, please do not hesitate to reach out to us. You can send an email to socialmedia@gm.com Attn:Andraya with your full contact information, last 8-digits of your VIN, current mileage, dealership name and details of the concerns you are experiencing. We hope to hear from you!

    Andraya GM Customer Care

  • spasellspasell Posts: 0

    I cannot tell you how absolutely angry and frustrated I am. I own a 2010 Buick Enclave and take it in RI to Hurd Buick, huge dealership where I bought my car. I have received multiple recall notices from seat belt issues, power steering, and something related to cooling system or water line leak. This is unreal and unacceptable.

    Recently I was told I needed front struts and new brakes. I decided, due to lack of trust, to take it to a local mechanic recommended by a friend. I purchased front struts first and he put them on.

    First, he said one strut was BARELY leaking but eventually would need tone replaced. So having already bought them I had him install. I received a very disturbing phone call from mechanic. While changing them out he noticed that bolts were loose and some MISSING from the drive shaft. He sent multiple photos to me and I was enraged.

    The dealership had "fixed" the steering issue but apparently they are not thorough and safety doesn't seem to be a concern. I have saved the photos and will be contacting a lawyer if the dealership pushes back on me.

    I'm done. My Enclave had to be towed 1 hour after I left the dealership when they "fixed" the cooling issue. I didn't even pay attention to their excuses this time around.

    Very frustrated. My first and LAST GM vehicle.

  • spasellspasell Posts: 0

    I cannot tell you how absolutely angry and frustrated I am. I own a 2010 Buick Enclave and take it in RI to Hurd Buick, huge dealership where I bought my car. I have received multiple recall notices from seat belt issues, power steering, and something related to cooling system or water line leak. This is unreal and unacceptable.

    Recently I was told I needed front struts and new brakes. I decided, due to lack of trust, to take it to a local mechanic recommended by a friend. I purchased front struts first and he put them on.

    First, he said one strut was BARELY leaking but eventually would need tone replaced. So having already bought them I had him install. I received a very disturbing phone call from mechanic. While changing them out he noticed that bolts were loose and some MISSING from the drive shaft. He sent multiple photos to me and I was enraged.

    The dealership had "fixed" the steering issue but apparently they are not thorough and safety doesn't seem to be a concern. I have saved the photos and will be contacting a lawyer if the dealership pushes back on me.

    I'm done. My Enclave had to be towed 1 hour after I left the dealership when they "fixed" the cooling issue. I didn't even pay attention to their excuses this time around.

    Very frustrated. My first and LAST GM vehicle.

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