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Chrysler Town and Country Touring shuts off while driving

1957greg1957greg Posts: 1
edited June 3 in Chrysler

My vehicle shuts off while driving making it very dangerous. Took it to the dealer, but they couldn't figure it out. They had the vehicle for weeks at a time. The warranty has expired and it still shuts off, but I'm starting to notice the ignition switch clicks and the van shuts down at the same time. Surely there are others with this problem. Gregory Thompson [Phone number removed]

Comments

  • tsu670tsu670 Posts: 293

    Yes, this is a common problem. I would recommend you file a formal complaint online with the National Highway Traffic Safety Administration's Office of Defect Investigation at www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues. You may search this database for your year/make/model and find others with the same issue. You may also find recalls on the same website. I believe Chrysler issued an ignition key module recall for certain years and models of its minivans.

  • tsu670tsu670 Posts: 293

    It appears the NHTSA has expanded their ignition switch recall to cover certain 2008 on up Chrysler minivans. New recall campaign id is: 14V373000 dated June 26, 2014.
    SUMMARY: This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine. CONSEQUENCE: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash. REMEDY: Chrysler will notify owners, and dealers will modify the ignition switch, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is L25. Note: This is an expansion of recall 11V-139. NOTES: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

  • crash911crash911 Posts: 1

    Thank you for this thread. I've had problems with the Integrated Ignition Key on my 2008 Town and Country in the past. I keep nothing on FOB except small ring to attach to purse.

    Yesterday had a terrifying experience on highway422 in Ohio on a one-lane 6 mile construction zone, road slightly graded. Van just stopped, lost all power. No brakes, no power steering. Immediately hit the flasher and pumped brakes to alert driver behind me (55 mile/hour zone) but had no idea if anything was working as flasher indicator did not light up. Figured airbags were probably disabled as well. Was leary of dropping it into neutral but I should have.

    Coasted to a stop finally with right wheels off the road (ofcourse that side, the one without the concrete barriers was a sharp cut-off) with just enough room to allow other drivers to pass.

    This morning I notified NHTSA thanks to this thread, and called Chrysler Customer service. They put me in touch with dealer

    I really hope this recall will include my van as dealer indicated this would be a pricey fix with a $90 diagnostic fee from the outset. Dealer also indicated they were "unaware of problems" yet asked me questions about what I had on fob and that they have done replacements of ignition modules and keys in the past so I do believe they are aware of a pending recall.

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