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Lexus LS Dealers and Service Issues



  • jbianco12jbianco12 Posts: 125
    Hi. Usually Lexus service is pretty good. However if you're having trouble, try calling the main Lexus customer service number. They are located in Torrance, CA. I'll bet your dealer will jump on your service request pronto.
  • tony1022tony1022 Posts: 5
    The information display box in my 98 ls 400 always displays " low washer fluid" even though the reservoir is full.No one has an idea what the problem might be.

    Was thinking about a computer problem but it may not be that and all of you here know what happen when u take your lexus to the dealer.They want an arm and a leg.

    Any suggestion will be highly appreciated.

  • how much transmission fluid does my 91 lexus Ls400 holds in the pan?
  • wwestwwest Posts: 10,706
    Everything that the torque converter doesn't.
  • vchengvcheng Posts: 1,286
    edited March 2010
    The pan holds only 3.5 to 4 quarts of approximately 14 quart total capacity (the TC contains about 6 or 7 quarts, the rest is in the valve body, actutators and their pathways, plus the plumbing and transmission fluid cooler).
  • MrShift@EdmundsMrShift@Edmunds Posts: 43,633
    The little float that measures it must be stuck. Just take the tank out and measure the switch continuity with the float up and float down and see which isn't working--the float or the switch.
  • tony1022tony1022 Posts: 5
    edited April 2010
    Hah..easy to say.. but just taking the tank out would be a big deal, let alone measuring the switch continuity with the float up and down.But i greatly appreciate your input.

  • MrShift@EdmundsMrShift@Edmunds Posts: 43,633
    Oh---the labor rate to remove that reservoir didn't look too bad. I think it was .6 of one hour. Not so bad. Courage man! :P
  • ps79ps79 Posts: 3
    Has anyone experienced a failure of the USB port for MP3 use in the LS460. Lexus is saying there is no repair for the port.
  • tony1022tony1022 Posts: 5
    edited November 2010
    The fuses seem to be ok but the front cigarette lighter on my Lexus LS 430
    doesn't work. What could be wrong here?
  • ps79ps79 Posts: 3
    Yes I had the same problem with my LS460 and was told the same thing. I fixed the problem by pinching the mail USB prong so it makes a tighter fit. It fixed the problem forever.
  • nvbankernvbanker Posts: 7,285
    It never worked in my 430 either. Had to use the one in the back.....
  • All,
    I must share my experience with the Lexus Dealer in Silver Spring Maryland. So far those folks have met my every expectation. They really are customer first and I hope that it stays that way. We also MUST demand service from these firms and keep them "HONEST". I purchased a 2008 LS460L and the vehicle is great. It had a few issues whistling wind noise on the passenger side front (they will fix as soon as ordered parts come in), front headlight had moisture and will have that replaced also.
  • The "whistling wind noise on the passenger side front" is a common problem with many of the 2007-2010 LS460s and LS600s. If your dealer is unable, or unwilling to resolve this issue for you, check here for a possible solution: the-jmcraney-wind-noise-fix.html
  • I had them for about a year. Mine are Potenza G019 Grid with a 50,000 miles warranty. They occasional lose air, but small amount. All tire company recommend checking air pressure frequently, or at least monthly. They also suggest purchasing a good quality tire pressure guage when doing pressure. Another reminder, check tire pressure early in the morning when the tires pressure are cold or the car hasn't driven yet.
  • imoutruimoutru Posts: 2
    I had the valve spring recall completed on my 08 LS460L and am now experiencing sluggish acceleration. The day after getting the car back I was making a right turn onto a busy street and needed to aggressively merge into traffic. To my surprise the car barley moved at all and I was almost hit. After avoiding that potential disaster, I entered a freeway on-ramp and gave it some gas. The engine strained and would not accelerate but the revs kept slowly climbing. Once I finally reached freeway speeds everything seemed fine. Coming back home I had to enter the freeway again but there was a Scion XA next to me so I floored the car to pass him up the on-ramp but to my surprise I was not able to pass this little car and had to break off my attempt to pass. Again the revs did climb slowly but did not seem to be putting any power down to accelerate. I do not know what it could be. The car is at the Dealers, but they said with out being able to duplicate the issue would make for an impossible cure of the problem. I live 100 miles from the dealer and can't just rush it over when the problem occurs. I would greatly appreciate any information you all may have that can help. The car only has 23,000 miles on it. I am the original owner and have pampered the car.
  • tmundotmundo Posts: 2
         I have a white 1994 lexus LS 400, with a strange overheating problem, and it's gradually getting worse.  I bought this car from a man while he was in the process of dying from cancer.  It was winter when I bought the car.  The car handled fine all year and throughout the summer it was fine.  Another winter passed and all was good.  It wasn't until the weather began to get warm a second time, that troubles began to surface.

         This summer is a lot warmer than the last.  It got hot early in the spring, and I turned on the air conditioner, but after about 10-15 minutes I began to notice an overwhelming musty odor.  I would later realize it was the odor of an overheating radiator, but at the time I could not place the smell, an the engine was not smoking.  I stopped at a random repair station (lets call him mechanic R), and the mechanic R did me a favor and sprayed some anti-mildew spray in the air ducts.  This did not work, because the next time I used the air conditioner, the smell was back.  I was told by a fellow who worked for an air conditioner company, to change the air filter and let the air conditioner run for a while.  I let the car sit while turned on for a few hours, and let the air conditioner run with the windows open to avoid the stench problem.  This seemed to solve the problem, temporarily, as the smell issue went a way for a while.

         The next hot day I put the air on, about 10-20 minutes later the smell was back.  I drove around with the air on and the windows open, the smell went away.  I went to run a few errands and when I went to turn the car on again it began to stall.  I decided to take it to my mechanic (lets call him mechanic M), it took me about 10 minutes to get there.  As I pulled into the mechanic M's station, the car began to smoke like crazy.  I popped the hood and we let it cool.  I left the car overnight and  mechanic M said the radiator had a hole in it, he said he replaced it and that was that.

         Now when I drove the car, the engine was making a louder sound.  It was no longer quite and purring like a kitten.  It was sputtering and would seem to want to stall when I would start it and accelerate in the morning and after work. Yes, It had trouble accelerating, but it would be fine after I drove it for five minutes.  It would have trouble accelerating every time I used it, after a few hours of non-use.

         Any use of the air conditioner would produce the same overheating after 20 - 30 miutes of driving with the air on.  The fan clicked on when I used the air conditioner.  So it wasn't that.  I took it to the mechanic who repaired it for the original owner (lets call him mechanic O).  He said he had tried to figure it out but could not.  He said the original owner had given up on them and went somewhere else.  He took the car, said he ran it for 30 minutes with the air on, said he ran it in the shop with the air on as well.  He said he could not find anything.  He told me the radiator looked old, and like it was the one that came with the car.  I had suspected my first mechanic had not replaced the radiator, this confirmed my suspicion.  I also believed my first mechanic had not changed the oil much earlier.  This newer mechanic also did not have time to change the oil.  So how much attention could he have given the car, other than running it.  A friend had suggested that a lexus has a second speed setting on the fan that clicks in on extra hot conditions and is sometimes affected by the fuses.  This newer mechanic said this wasn't it.  But how much time could he have dedicated to it to know that.

         I was running out of options, the previous owner had experienced the same issues and had brought it to two different mechanics with no success.  I had brought it to two different mechanics with no success (although one had been used by the original owner and one simply cheated me.)  I thought about going to Lexus, but tales of high prices were discouraging me.  I drove another week with no air conditioner use and for the final 3 days of that week it was very hot outside.  A strange vibration was coming from the engine, I could feel it through the steering wheel when I started the car after work.  The temperature gauge always seemed in the middle so I figured I could get by for a while if I didn't use the air. I stopped at a store on my way home from work and the strange vibration I had felt through the steering wheel was back.  I shut the engine off, and as I began to walk from the car, I noticed smoke coming out.  I went and got some water from the store.  The radiator was so hot and empty if I added water it would evaporate and shoot back out.  I left the car at the store.  The store is close to mechanic R (who had first helped me with the smell in the air conditioner.  I now recognized this smell to be an overheating engine.  It must have sucked the vapor into the air conditioner system.


    - Initially the car would only overheat on a hot day when the air conditioner was in use, but now additional damage has been done with the engine being louder.

    -The water level must be dropping, but my ride two and from work is not filled with traffic.  I must have slowly been loosing water for the car to overheat without the air on.

    -The car doesn't overheat when I am driving.  Only when I stop and turn the car off.  Then the fan is off too.

    -The oil needs to be changed

    -Mechanic R is close to the store I left the car at, but I am confident when I fill the car up with water, I can drive to the lexus dealer.

    -It is a busy summer season where I live, and mechanics are busy making fast money on out of town customers, not spending time on people from the area who have problems that don't have a simple solution.

    -I don't have a lot of money to burn.

    Any hints or suggestions or solutions are welcomed at this point, I believe I will take it to the lexus dealer.

    -Thank you
  • mobe2mobe2 Posts: 6
    I took my late '90s Lexus to the dealership body shop to replace a damaged door. The body shop said my insurance company would only pay for a used (salvage) door; if I wanted a new door (which I do), I'd have to pay the difference. When I asked how much that was, he looked on the computer to get a salvage vs new price, and then said there were no salvage doors (in the whole US?) Therefore, the shop would put a new door on (he said Lexus still makes these doors, even for this older model), and insurance would pay for it. Am I being played? Is the dealership going to actually put a salvage yard door on the car, and how can I tell if they've done that? Something seems fishy to me. Is there some kind of collusion between the dealership and the insurance company? (The body shop is a "preferred provider" of the insurance company.)
  • MrShift@EdmundsMrShift@Edmunds Posts: 43,633
    Without testing it's just a guess but given that you said it runs rough after not being used for a while, I'm thinking that coolant is leaking onto one or more spark plugs. I think what might have happened is that initially you did have a bad radiator and then the engine overheated and warped a cylinder head---that's one possibility.

    I'd suggest that you get a "cylinder leakdown test" or if the mechanics don't know how to do that, have them pressurize the cooling system and then remove the spark plugs while the system is still under pressure--if they spot coolant on any of the spark plugs, there's your answer.
  • smithgsmithg Posts: 9
    There is almost always some collusion between the "preferred provider' and the insurance company. The good thing about this is that the insurance company is dealing with the dealer. They will probably put a new door on, if for no other reason than reputation alone. I do not know how to check a door to see if it is new or used after it has been installed. Maybe someone else can chime in on that. Your only concern in this case is your deductible and peace of mind that if it is not right, you have recourse. I have had repairs done under similar circumstances, and results were good, even when problems were discovered two months later.
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