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BMW Care & Maintenance
I had a few issues that I was not too happy about at the dealer that I will share:
One of the wheels had a slow leak, and I asked the service advisor to have the tech check for anything stuck in the tire. They called me later with an update, and told me that the rim appeared to be bent, and that's why the air was leaking. I asked them to take that wheel off, and put the spare on. They wanted to charge me $30 for that "service", plus $240 to fix the rim. I declined, and when I got my car back, I went to a tire shop that specializes in bent rims. When they pulled the wheel off the car, they discovered a nail stuck in the tire. $10 for a patch, and $15 for high speed balance, and I was back in business....unreal!!!
Oh, also when I picked up the car, they charged me $19 for "inspecting" the wheel!!! This, the service manager refunded to me after I called and told him what happened at the tire shop.
They also isolated the metal noise to something wrong with the drive shaft. They had to order a new drive shaft bearing. Warranty repair. The noise went away.......until the beginning of this week. It's back. And now I have another appointment to bring the car back in....again without a loaner, as only "scheduled maintainance" appointments get a loaner.
I'll post my "results" after my next visit.