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BMW 5-Series Maintenance and Repair

19798100102103134

Comments

  • roadburnerroadburner Posts: 6,286
    The car looks and sound very good, It has 195,000k on the clock(Hate to say this, the motor is very quiet and idle is very smooth,better than my car which is only 4 years old ) For a car of 13 years its like new.

    It's probably ok. Those E34 5 Series are great cars; they will usually run past 300K with a little careful maintenance.

    2009 328i / 2004 X3 2.5/ 1995 318ti Club Sport/ 1975 2002A/ 2007 Mazdaspeed 3/ 1999 Wrangler/ 1996 Speed Triple Challenge Cup Replica

  • hpowdershpowders Posts: 4,269
    Hello Jose!

    Since the 545i has free 4 year maintenance, when I brought the car back to the dealer, they tried to make it like I was responsible for the faulty battery-my driving habits needed "improving." I would have been laughing on the floor if this comment wasn't so pathetic! BMW did not want to pay for that battery!

    They kept the vehicle overnight and re-charged the battery. Nice!
    I promptly got stuck late that evening in a not too friendly parking lot. The battery was completely dead! This is just the situation I was attempting to avoid by bringing the car to them in the first place!

    I had the vehicle towed back to my house late that night and then early the next morning towed 40 miles to the dealer both at BMW's expense.

    I confronted the service rep. that it couldn't be my driving habits causing the battery leak, since I got stuck with a totally dead battery just hours after they fully charged it. The guy told me BMW would still not pay for a new battery, but he "would see what he could do." I was getting ready to consult with an attorney. He called me at home later that day informing me that he got the new battery approved, like he was some kind of hero! What shabby treatment! :sick:

    As a final insult, the service rep. cornered me as I was about to drive away for the last time and practically begged me to give him a good rating when BMW calls me! :surprise:

    Jose, you know I love BMW's. But this encounter has soured this relationship for the moment.

    By the way, the car has been great with the new battery. They should never have given the vehicle back to me without a new battery the first time. I will never forget sitting in that parking lot waiting for the tow truck from BMW Assist (2 hours, 12 minutes!)

    I can't wait for the rating person to call me! ;)
  • carnaughtcarnaught Posts: 1,577
    Howard: Unbelievable story. So much for their warranty and service, huh? Hearing this sours my feeling towards them as well.

    When the ratings person calls you, I'm sure you'll be candid with them. Be sure to mention that you share this information with multiple friends and fellow car enthusiasts.
  • ny540i6ny540i6 Posts: 518
    Tough story....

    However, something that you might want to consider is whether or not you are interested in a long term relationship with this particular service department. When my 540 was under warranty andi used the dealer, I actually got more done when I gave them good ratings - I knew that the ratings were important to them, and they knew that I knew....

    Just a thought
  • sdw53sdw53 Posts: 2
    Hi,
    I am currently looking a 2003 530i sedan with 74,000 miles. It has the sport, premium and cold weather package. It has the 5 speed manual. Is there anything that specifically I should be careful of that would set off any warnings? The current owner is the second owner has put most of the mileage on it.

    Thanks for any replies.
  • hpowdershpowders Posts: 4,269
    Unbelievable, but sadly true, Carnaught!

    You have to beg these guys to get a new battery. Some free maintenance!

    I am quite finished with their service department so I can rate them with a clear conscience.

    I'm sure my next lease will still be BMW but not with these guys.

    For anyone interested, the dealership is Southpointe BMW in Sarasota, Florida.
  • hpowdershpowders Posts: 4,269
    I HAVE a supposedly long-term relationship with the service dept. going on 10 years now! THEY DON"T CARE!

    For example, they put me in a dirty white Chevy Impala as a loaner. I complained that I am a loyal repeat customer and I should be given a BMW loaner but they couldn't care less. An Impala it was! This despite all "5's" in follow-up ratings for the last 10 years that I gave them!

    Nope! The time has come. They are getting all "1's" from me this time. Somebody has to wake these guys up:

    Sending me back out there knowing I would probably get stuck and blaming my driving habits on the faulty battery; having to have the vehicle towed there 40 miles after it got stuck on the same day they supposedly fixed it; being given a shabby-looking loaner; the service rep acting like some kind of hero after he finally installed a new battery and then attempting to influence my rating.

    I would have to be totally nuts to rate them well!

    I will be posting my story on Bimmerfest. I know BMW reps. read the posts there frequently.
  • carnaughtcarnaught Posts: 1,577
    However, something that you might want to consider is whether or not you are interested in a long term relationship with this particular service department. When my 540 was under warranty and used the dealer, I actually got more done when I gave them good ratings - I knew that the ratings were important to them, and they knew that I knew....

    To some extent I agree with you. But! When dealers are blatantly wrong as in Howard's case, I'd be truthful and blunt. The dealer feels the pain and only then will change their attitude. At least this is what I've observed with past issues.
  • jlbljlbl Posts: 1,333
    What a dealer: adding insult to misbehavior. Bad driving habits! They have a long-distance record of you, don't they?

    Regards,
    Jose

    PS: Bad driving habits are those of me. I've got a speed ticket again :blush: ;) No points out, however.
  • andys120andys120 Loudon NHPosts: 16,593


    Hi,
    I am currently looking a 2003 530i sedan with 74,000 miles. It has the sport, premium and cold weather package. It has the 5 speed manual. Is there anything that specifically I should be careful of that would set off any warnings? The current owner is the second owner has put most of the mileage on it.


    These cars do not have a lot of known issues, they're considered very well made. See if you can figure out why the first owner didn't keep the car for very long. Two owners in 74K raises a little red flag so check service records and have a thorough
    inspection performed.

    Known issues:
    -Radiator failures. If it is on the original radiator and expansion tank plan a prophylactic replacement around the 100K mark.

    -Suspension bushings, particularly sway bar links and tie rod ends often require replacements.

    -ABS Sensors fail periodiocaly, triggering ABS light and TC light.

    -Airbag and VANOS Control modules can fail triggering the appropriate light. VCM replacement is around $1500-1700.

    2000 BMW 528i, 2001 BMW 330CiC

  • hpowdershpowders Posts: 4,269
    I have dealt with this service dept. for about 10 years and have leased my last 2 BMWs from them. No more.
  • carnaughtcarnaught Posts: 1,577
    How's Reeves in Tampa? I bought a past Audi from them.
  • patpat Posts: 10,421
    That's pretty outrageous treatment. I hope you will consider submitting a Service review at our Dealer Ratings & Reviews page.
  • sdw53sdw53 Posts: 2
    Thanks for the advice!
    The current owner purchased the car with 15k from a used car dealer the specializes in cars of this type. Not sure if it was a lease or not. I suppose it is unusual for someone to trade a car after just 15k. You would think that person would trade up and a BMW dealer would have it. I have not seen the car as of yet, trying to set a time to view and drive. From what I understand the vehicle has been maintained to BMW standards. Once I see, drive and review the service records I will be able to make decision on which way I want to go.
  • hpowdershpowders Posts: 4,269
    That's just where I was aiming my sights. However, at "Dealer Ratings & Reviews" Reeves recently received a dreadful service dept. write-up.

    If it's not Reeves or Southpointe, chances are that I must move away from BMW vehicles. The next closest place is at least 60 miles away. :(
  • hpowdershpowders Posts: 4,269
    Thank you, Pat.

    Funny that you mentioned it, but I posted twice about my recent service experience over at "Dealer Ratings & Reviews."

    The first one never posted from several days ago. I tried again yesterday and that one didn't get posted there either. :confuse:
  • carnaughtcarnaught Posts: 1,577
    If it's not Reeves or Southpointe, chances are that I must move away from BMW vehicles. The next closest place is at least 60 miles away.

    Bert Smith BMW in St. Pete?
  • hpowdershpowders Posts: 4,269
    I would never deal with those guys. They tried to rip me off on a lease in 2002.

    More like Clearwater.

    Nice to see you know the area. :)
  • carnaughtcarnaught Posts: 1,577
    I would never deal with those guys. They tried to rip me off on a lease in 2002.


    I understand. But....I said the same thing about Crown Motors for a Mercedes, then dealt with them again with a very pleasant experience.
  • hpowdershpowders Posts: 4,269
    True. I may be making too much out of this. These guys are the only game in town.
    My interaction with the service people is usually minimal-easy oil changes, etc;

    I plan to lease for only 2 year stints from now on: too many great innovations coming down the pike: diesels, hydrogen-and who knows what else?
    I want to experience as many of these great new vehicles as I can.

    I'm sure after the next lease ( 2008 335i sedan?), the following one will be one of those terrific new BMW diesels.
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