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BMW 5-Series Maintenance and Repair

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Comments

  • roadburnerroadburner Posts: 6,670
    The car looks and sound very good, It has 195,000k on the clock(Hate to say this, the motor is very quiet and idle is very smooth,better than my car which is only 4 years old ) For a car of 13 years its like new.

    It's probably ok. Those E34 5 Series are great cars; they will usually run past 300K with a little careful maintenance.

    2009 328i / 2004 X3 2.5/ 1995 318ti Club Sport/ 1975 2002A/ 2007 Mazdaspeed 3/ 1999 Wrangler/ 1996 Speed Triple Challenge Cup Replica

  • hpowdershpowders Posts: 4,269
    Hello Jose!

    Since the 545i has free 4 year maintenance, when I brought the car back to the dealer, they tried to make it like I was responsible for the faulty battery-my driving habits needed "improving." I would have been laughing on the floor if this comment wasn't so pathetic! BMW did not want to pay for that battery!

    They kept the vehicle overnight and re-charged the battery. Nice!
    I promptly got stuck late that evening in a not too friendly parking lot. The battery was completely dead! This is just the situation I was attempting to avoid by bringing the car to them in the first place!

    I had the vehicle towed back to my house late that night and then early the next morning towed 40 miles to the dealer both at BMW's expense.

    I confronted the service rep. that it couldn't be my driving habits causing the battery leak, since I got stuck with a totally dead battery just hours after they fully charged it. The guy told me BMW would still not pay for a new battery, but he "would see what he could do." I was getting ready to consult with an attorney. He called me at home later that day informing me that he got the new battery approved, like he was some kind of hero! What shabby treatment! :sick:

    As a final insult, the service rep. cornered me as I was about to drive away for the last time and practically begged me to give him a good rating when BMW calls me! :surprise:

    Jose, you know I love BMW's. But this encounter has soured this relationship for the moment.

    By the way, the car has been great with the new battery. They should never have given the vehicle back to me without a new battery the first time. I will never forget sitting in that parking lot waiting for the tow truck from BMW Assist (2 hours, 12 minutes!)

    I can't wait for the rating person to call me! ;)
  • carnaughtcarnaught Posts: 1,597
    Howard: Unbelievable story. So much for their warranty and service, huh? Hearing this sours my feeling towards them as well.

    When the ratings person calls you, I'm sure you'll be candid with them. Be sure to mention that you share this information with multiple friends and fellow car enthusiasts.
  • ny540i6ny540i6 Posts: 518
    Tough story....

    However, something that you might want to consider is whether or not you are interested in a long term relationship with this particular service department. When my 540 was under warranty andi used the dealer, I actually got more done when I gave them good ratings - I knew that the ratings were important to them, and they knew that I knew....

    Just a thought
  • sdw53sdw53 Posts: 2
    Hi,
    I am currently looking a 2003 530i sedan with 74,000 miles. It has the sport, premium and cold weather package. It has the 5 speed manual. Is there anything that specifically I should be careful of that would set off any warnings? The current owner is the second owner has put most of the mileage on it.

    Thanks for any replies.
  • hpowdershpowders Posts: 4,269
    Unbelievable, but sadly true, Carnaught!

    You have to beg these guys to get a new battery. Some free maintenance!

    I am quite finished with their service department so I can rate them with a clear conscience.

    I'm sure my next lease will still be BMW but not with these guys.

    For anyone interested, the dealership is Southpointe BMW in Sarasota, Florida.
  • hpowdershpowders Posts: 4,269
    I HAVE a supposedly long-term relationship with the service dept. going on 10 years now! THEY DON"T CARE!

    For example, they put me in a dirty white Chevy Impala as a loaner. I complained that I am a loyal repeat customer and I should be given a BMW loaner but they couldn't care less. An Impala it was! This despite all "5's" in follow-up ratings for the last 10 years that I gave them!

    Nope! The time has come. They are getting all "1's" from me this time. Somebody has to wake these guys up:

    Sending me back out there knowing I would probably get stuck and blaming my driving habits on the faulty battery; having to have the vehicle towed there 40 miles after it got stuck on the same day they supposedly fixed it; being given a shabby-looking loaner; the service rep acting like some kind of hero after he finally installed a new battery and then attempting to influence my rating.

    I would have to be totally nuts to rate them well!

    I will be posting my story on Bimmerfest. I know BMW reps. read the posts there frequently.
  • carnaughtcarnaught Posts: 1,597
    However, something that you might want to consider is whether or not you are interested in a long term relationship with this particular service department. When my 540 was under warranty and used the dealer, I actually got more done when I gave them good ratings - I knew that the ratings were important to them, and they knew that I knew....

    To some extent I agree with you. But! When dealers are blatantly wrong as in Howard's case, I'd be truthful and blunt. The dealer feels the pain and only then will change their attitude. At least this is what I've observed with past issues.
  • jlbljlbl Posts: 1,333
    What a dealer: adding insult to misbehavior. Bad driving habits! They have a long-distance record of you, don't they?

    Regards,
    Jose

    PS: Bad driving habits are those of me. I've got a speed ticket again :blush: ;) No points out, however.
  • andys120andys120 Loudon NHPosts: 16,685


    Hi,
    I am currently looking a 2003 530i sedan with 74,000 miles. It has the sport, premium and cold weather package. It has the 5 speed manual. Is there anything that specifically I should be careful of that would set off any warnings? The current owner is the second owner has put most of the mileage on it.


    These cars do not have a lot of known issues, they're considered very well made. See if you can figure out why the first owner didn't keep the car for very long. Two owners in 74K raises a little red flag so check service records and have a thorough
    inspection performed.

    Known issues:
    -Radiator failures. If it is on the original radiator and expansion tank plan a prophylactic replacement around the 100K mark.

    -Suspension bushings, particularly sway bar links and tie rod ends often require replacements.

    -ABS Sensors fail periodiocaly, triggering ABS light and TC light.

    -Airbag and VANOS Control modules can fail triggering the appropriate light. VCM replacement is around $1500-1700.

    2000 BMW 528i, 2001 BMW 330CiC

  • hpowdershpowders Posts: 4,269
    I have dealt with this service dept. for about 10 years and have leased my last 2 BMWs from them. No more.
  • carnaughtcarnaught Posts: 1,597
    How's Reeves in Tampa? I bought a past Audi from them.
  • patpat Posts: 10,421
    That's pretty outrageous treatment. I hope you will consider submitting a Service review at our Dealer Ratings & Reviews page.
  • sdw53sdw53 Posts: 2
    Thanks for the advice!
    The current owner purchased the car with 15k from a used car dealer the specializes in cars of this type. Not sure if it was a lease or not. I suppose it is unusual for someone to trade a car after just 15k. You would think that person would trade up and a BMW dealer would have it. I have not seen the car as of yet, trying to set a time to view and drive. From what I understand the vehicle has been maintained to BMW standards. Once I see, drive and review the service records I will be able to make decision on which way I want to go.
  • hpowdershpowders Posts: 4,269
    That's just where I was aiming my sights. However, at "Dealer Ratings & Reviews" Reeves recently received a dreadful service dept. write-up.

    If it's not Reeves or Southpointe, chances are that I must move away from BMW vehicles. The next closest place is at least 60 miles away. :(
  • hpowdershpowders Posts: 4,269
    Thank you, Pat.

    Funny that you mentioned it, but I posted twice about my recent service experience over at "Dealer Ratings & Reviews."

    The first one never posted from several days ago. I tried again yesterday and that one didn't get posted there either. :confuse:
  • carnaughtcarnaught Posts: 1,597
    If it's not Reeves or Southpointe, chances are that I must move away from BMW vehicles. The next closest place is at least 60 miles away.

    Bert Smith BMW in St. Pete?
  • hpowdershpowders Posts: 4,269
    I would never deal with those guys. They tried to rip me off on a lease in 2002.

    More like Clearwater.

    Nice to see you know the area. :)
  • carnaughtcarnaught Posts: 1,597
    I would never deal with those guys. They tried to rip me off on a lease in 2002.


    I understand. But....I said the same thing about Crown Motors for a Mercedes, then dealt with them again with a very pleasant experience.
  • hpowdershpowders Posts: 4,269
    True. I may be making too much out of this. These guys are the only game in town.
    My interaction with the service people is usually minimal-easy oil changes, etc;

    I plan to lease for only 2 year stints from now on: too many great innovations coming down the pike: diesels, hydrogen-and who knows what else?
    I want to experience as many of these great new vehicles as I can.

    I'm sure after the next lease ( 2008 335i sedan?), the following one will be one of those terrific new BMW diesels.
  • patpat Posts: 10,421
    Actually, they are both in the queue, I just checked. We've got a bug we're waiting to get fixed, I'm told that should be tomorrow. One of them will go up as soon as that's resolved, sorry about that.
  • Was jump starting a vehicle with my car and it suddenly died. Went to go restart and it won't turn over at all but when I turn the key the hazards and interior lights flash on and off many times and I hear a clicking as if a switch under rear seat is clicking on and off. Any ideas what the problem may be
  • bsmartbsmart Posts: 8
    1995 540i 140000 miles.
    Starting skipping or rough idle at start and idle, upon increase in speed the skip goes away, and then sometimes it stops at idle but not for long.
    Have had the gasket replaced 2 years ago that lets oil on the spark plugs (sorry, don't the correct term). Removed and replaced the spark plugs without sign of oil this time.
    Also had it put on the computer at BMW, nothing showed up. The check engine light flickers at times, does not stay on long enough to capture code.
    Any suggestions, could it be a vacuum leak?

    2. Upon putting key in the ignition and turning, there is a whining noise in the engine that continues 5-10 mins. then stops.

    Thanks for any help you may have.
  • Mr_ShiftrightMr_Shiftright CaliforniaPosts: 45,255
    I think you have bad battery cable connections/corrosion/tightness or funky jumper cables.

    MODERATOR --Need help with anything? Click on my name!

  • Hey all- I have a 2000 528i- sp, pp, manual. Since it has gotten kind of cold here (in the 30's and 40's) I have noticed that the temp gauge never gets to the mid point unless the car sits for a long time. Once I start driving it drops to right above the quarter hash mark. I have had the car since its birth and it has always warmed up to the halfway mark and stayed there regardless of the outside temperature. IIs this a cause for concern? I'm taking a 200 mile road trip tomorrow and want to make sure this is not a problem. No check engine light or any other warning has come on. Thanks for your help.
  • roadburnerroadburner Posts: 6,670
    I have noticed that the temp gauge never gets to the mid point unless the car sits for a long time. Once I start driving it drops to right above the quarter hash mark.

    It's a failed thermostat, a very common problem for a 530i of that age. Make sure that you -or whoever does the job- replaces the plastic thermostat housing while you are at it. It's cheap insurance.

    I'm taking a 200 mile road trip tomorrow and want to make sure this is not a problem.

    It may run a tad rich, but you aren't going to damage your car. That said, I'd fix it at your earliest convenience.

    No check engine light or any other warning has come on.

    That's not unusual; when the thermostat on my 528i died it didn't activate the CEL either.

    2009 328i / 2004 X3 2.5/ 1995 318ti Club Sport/ 1975 2002A/ 2007 Mazdaspeed 3/ 1999 Wrangler/ 1996 Speed Triple Challenge Cup Replica

  • Roadburner- thanks for the info! Glad to know it won't hurt the car.
  • Mr_ShiftrightMr_Shiftright CaliforniaPosts: 45,255
    If your car has high mileage you'd best watch your cooling system on any E39. Examine the thermostat housing for corrosion and have your shop check the radiator upper neck, the water pump and the cooling fan clutch. About 80K is the magic number to get proactive on this car.

    MODERATOR --Need help with anything? Click on my name!

  • andys120andys120 Loudon NHPosts: 16,685
    E39s are famous for radiator failures. Shifty and R'burner have some good suggestions about areas to check out. I had no cooling problems up to 100K but
    I decided to take the advice of the Indie specialist that does my car and do a prophylactic replacement of the radiator and expansion tank.

    It's not that expensive and should help you enjoy your car for many more miles.

    2000 BMW 528i, 2001 BMW 330CiC

  • roadburnerroadburner Posts: 6,670
    I'd just add that it has been my experience that in a six cylinder E39 the water pump will last @60K miles and the radiator will make it to at least 100K. The V8 cars are the ones that kill the radiators at @70K. In any event, there are now all metal radiators, and beefed up water pumps that essentially cure both problems. Needless to say, they are somewhat more expensive than the OEM parts. If I had an E39 with over 60K on the clock I'd probably go with the upgraded parts if I was keeping the car for the long haul(200K or more) or the car was going to see HPDE use.

    2009 328i / 2004 X3 2.5/ 1995 318ti Club Sport/ 1975 2002A/ 2007 Mazdaspeed 3/ 1999 Wrangler/ 1996 Speed Triple Challenge Cup Replica

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