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Toyota Highlander Maintenance and Repair

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Comments

  • gasman1gasman1 Posts: 321
    We might be here to help others rahter than show our backsides. To each his own. Good bye and good luck!
  • desertguydesertguy Posts: 730
    If you don't like the Highlander and won't purchase one, why are YOU here/
  • tidestertidester Posts: 10,109
    Mikefm58 said: none have been perfect

    and you confronted him with: For all those who love their HL and have 0 problems why are you here ... ?

    That is non sequitur since "none have been perfect" implies all have been imperfect and "0 problems" does not follow from imperfection. Perhaps, instead, you are implying that people who love their HL should not participate in a maintenance and repair discussion?

    I suggest we all stick to the topic and avoid speculating about anyone's motives for participating here.

    tidester, host
    SUVs and Smart Shopper
  • mikefm58mikefm58 Posts: 2,882
    Wow, you lost me at non sequitur .....LOL. Even though our HL has been good so far, there could be something pop up that I haven't noticed. Some of the members here are much more detail oriented than I am.
  • tixtix Posts: 27
    I'm here because I was hoping for support on how to deal with Toyota. No one has been able to give me any, so I want to pass along advice. If you read earlier responses, it seems that a number of people are pleased with having purchased extended warranties. Just a heads up to all of you thinking of buying. I did not and wish I had. And just to continue to vent - don't get the sunroof because it cost more to fix it than it does to purchase the option and if you read the issues with it, it vibrates, hurts your ears and is not pleasant to drive with - open. And because of that, it still amazes me that mine just stopped working, when I hardly used it.
  • wwestwwest Posts: 10,706
    To some great extend when you buy the extended warranty from the selling dealer you are buying the (extended) loyalty of that selling dealer. So now as long as you use that dealer for service you are more likely to get "special" attention.

    The dealer markup on those warranties is at least 100% and I wouldn't doubt a kick-back to the dealer for non-use, no claims, for which the dealer can somewhat assure by more actively, aggressively, pursuing factory coverage.

    But your sunroof problem appears to be purely a matter of physics, with the sunroof open you are simply setting inside a musical instrument, a whistle.

    Put in a more open airflow exhauster port/system or simply remove the one-way airflow restricting exhauster flap-valve and the "heli-coptering" noise will disappear, or at least be significantly reduced.

    Along with fewer instances of sudden windshield fogging.
  • thdriverthdriver Posts: 2
    This is a question from a blond who just drives (and knows little about car internals). I absolutely love my Highlander 2002, have had it for 5 years. Service it regularly at the same Toyota dealership. The last service cost me a fortune as I was recommended to replace all tires and front brake pads/rotors. They were amazed that at 120,000 kms (~ 75,000 miles) I still had original tires and brakes.

    My question is: when are brakes, tires, other significant parts are expected to be replaced on everage? What mileage they are expected to last? Were my front breakes really due for replacement, or they just took advantage of my ignorance and willingness to keep the car in a good order?

    Thank you, experts!
  • mikefm58mikefm58 Posts: 2,882
    75K miles for the original tires and brake pads is pretty good. Though I question replacing the rotors. Even if they were warped and you had steering wheel vibrations when braking, they could have simply resurfaced them.
  • rblelandrbleland Posts: 312
    120K for tires is VERY good. I'm surprised you got that much out of them.

    As to brakes, harder to tell but they could need work by 120K for sure. Your HL is 5 years old now, and may require some work if all done so far is regular oil changes, etc.

    It doesn't sound to me like you were taken advantage of.
  • steverstever Viva Las CrucesPosts: 41,052
    I agree that 75k miles /120k kms is great for a set of tires, especially if they were the original equipment tires. Ditto brakes.

    When dealers replace both rotors and pads they find that they have fewer unhappy customers so they usually recommend new rotors these days, even if turning the existing ones is an option. Less chance of grinding or squealing. Or so I've read around here.

    You can also use the Edmunds Maintenance Guide to ballpark service costs. Just pick a zip code across the border that seems like a similar cost of living situation and then massage the numbers for Canadian exchange rates, VAT, universal health care, and add some more to the number just on general principles. :shades:

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • mikefm58mikefm58 Posts: 2,882
    Less chance of grinding or squealing. Or so I've read around here.

    Yeah, I've read that as well. But I've had my front brake pads changed twice (once at 45K and again at 95K miles) on my 99 Honda CRV with the rotors turned each time and my mechanic says they've got enough left for one more turn.
  • steverstever Viva Las CrucesPosts: 41,052
    Well, I just did the front discs myself on my Outback and had some grooves on one rotor. I just ignored it and decided to let the pads break in to the rotors. No turning and no noise, which was a bit of a surprise.

    But you know dealers. ;)

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • stevegoldstevegold Posts: 185
    Smart man.
  • roho1roho1 Posts: 317
    Unfortunately, this issue comes up about every 6 months. I went thru the same thing. Toyota's idea of prewired and mine are not the same. I assumed all you had to do was buy a hitch and plug it in which sounds like what you expect.
    Pre wire means they ran a harness from the engine compartment to the rear of the car. (at least you don't have to tear up the interior to install this harness) To complete the job you have to get a harness that plugs into the prewiring with a converter that goes in the spare wheel well. This more than a do it yourself job(at least for me) so I recommend you bite the bullet and have the dealer install what you need. I found a used hitch and harness and had the dealer install everything for $150. I also know a friend of mine who is electrically inclined and he just tapped into the tailights for his. ymmv
  • webgoodwebgood Posts: 95
    Sounds like a minor deal, but I need to replace and/or up-grade my windshield wiper blades. I'm considering going with Bosch blades. Anyone with any experience with them, or other recommendations? Thanx. BGood
  • nifty56nifty56 Posts: 279
    I was looking in purchasing a new TOYota, either a Highlander or Camry. After reading all the shift problems, and other issues on the forums I have crossed them off my purchase list.
    That is why I am here , where else would I get some posters posting their issues, it is the maintenance and repair forum isn't it? If I owned one and all is well why would I be here? Oh by the way I have tested both vehicles many times, different dealers and have noticed the tranny issues, read many newspaper reviews and many expressed the tranny issues, shifting etc
  • mer66mer66 Posts: 14
    Well if you are going to cross every car off your list that has a few people on these boards with issues, you will have no cars left to choose from. Someone earlier made a good point about the consumer reports customer surveys. I just looked and the transmission for the Highlander is rated as excellent for every one of the past 5 years. Could all those people be lying?

    Every car is going to have some unhappy customers, and some people with real issues. Like the guy said, this is the place that people with issues come to post, so that's what you will find. Thats also what you will find on the Honda board, the Chevy board etc etc etc.
  • mikefm58mikefm58 Posts: 2,882
    You may want to go back an reread my post as we've had no problems with our HL. And why would I be here if I've had no problems? It's very simple. To learn things about the vehicle I may not notice.

    And the previous poster is correct, you will have zero vehicles on your list by reading complaint fora.
  • tixtix Posts: 27
    Of course every car is going to have issues. I guess my feeling is how the manufacturer handles the issues and treats/respects the customer. I don't think that Toyota is very consumer friendly. I have even gone to the arbitration board they offer with no support.
  • mikefm58mikefm58 Posts: 2,882
    I'll agree with you on that one. I bought an 06 Tundra in Jan this year and it had a bad vibration at highway speeds that was caused by 3 bad tires, dealer offered an upgrade to Michelins but I had to pay for the 4th tire. I complained to Toyota, who just fluffed it off back on the dealer, who eventually did offer me a credit for future service, but only after mailing a letter to the GM of the dealer. But I expected more from Toyota.
  • tixtix Posts: 27
    I'm glad to hear they at least did something for you and that I am not alone in having to "fight" for service. The Feed back I am hearing from people is that Toyota is too into mass production and has started to forget about their customers and their quality reputation. Since you own a Tundra, let me pass this on. Someone contacted me about the Tundra (although I drive a Highlander '04) but I guess there is a law suite or an investigation going on about Toyota and the Tundra. You might want to look into it, and at least get on their list if there is some sort of recall or settlement. I keep my fingers crossed that they will do a recall with some of my issues with my Highlander, so my ears are open to things like that.
  • wwestwwest Posts: 10,706
    You might have actually had better luck with the tire manufacturer. I had all four tires with only 5k miles replaced due to NOISE. The manufacturer purchased 4 new tires for me, tires of a completely different brand.
  • tixtix Posts: 27
    That's a perfect example of Toyota not being consumer friendly! You should not have had to go to the tire manufacture, but the fact that the tire manufacturer went beyond your expectation is the way to get repeat customers - with the tire manufacturer, not the car maker!
  • mikefm58mikefm58 Posts: 2,882
    I did call the tire manufacturer at the number listed in my warranty booklet but hung up after being on hold for about 45 minutes, what a joke. I told this to Toyota and there answer was to keep trying. Thank you Toyota.
  • edhedh Posts: 246
    really waltzed me around about the wear on the front tires at 4000 miles due to excessive toe in.

    I had to talk to the mechanic directly
  • desertguydesertguy Posts: 730
    Yes he should have to go to the tire mfgr. It says so in the owner materials. Tires always carry their own warranty through the tire co., not the dealer. True of all the brands I have owned.
  • wwestwwest Posts: 10,706
    Sorry, that was not on a Toyota product, didn't intend to mislead.
  • bikeman3bikeman3 Posts: 85
    Toyota has a service bulletin on this had mine fixed after warranty for labor only. I had complained during warranty but they couldn't seem to fix it. Labor was less than 1hr
    fixed a year ago no problems since Ive got 83000 miles on my 03 no other problems
  • Hi,

    I purchased my Highlander V6 2 years ago brand new and it originally came with Toyo tires. Right now I have 21,000 miles on it and I am able to see the blue tread wear indicators on each tire. I contacted Toyo and they tell me a Toyo dealer would have to look at them, but they are located 60 miles from me. Does anyone know if fits witin their warranty claim meaning can I get these tires replaced free of charge from Toyo because it has very low mileage?

    Also, since I live in cold, icy winter weather in WI which tires would fit me the best in case if I do not go with Toyo?

    Thanks!
  • gasman1gasman1 Posts: 321
    I had Michelin Cross Terrain tires on my last HL and thought they were very good. I have Goodyear Triple Tread tires on my current HL and they are GREAT! The best tires that I've ever owned and I highly recommend them, although they are expensive.

    My current HL is 2WD, but I never had a problem through this past winter (central IA). I also had them installed on my daughter's car and will soon have them on my wife's car. You could say that I'm sold on these tires. :shades:
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