I started this topic as I was very upset with Ford and the way they handled my problem. I know there are many more and was hoping everyone would post your complaints. My complaint: My odometer broke on my 94 T-bird. I called the customer service number and spoke to a representative. I asked for a supervisor to contact me. She said it would take 3 business days. The supervisor finally called whe I was at work. I called back to speak with them but they refused. I then asked to put in another request to speak to a supervisor. But they declined that request because I spoke to one already----which I didn't. They then considered my case closed without even helping me.. I then found information about the DISPUTE SETTLEMENT BOARD, which files complaints and has representatives to help the consumer go against FORD. PLease post your complaint as FORD will hear of them. Thank you.