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Buick Rendezvous Maintenance and Repair

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Comments

  • jk27jk27 Posts: 244
    That's good news.

    "But we really shouldn't have to fight this hard, should we?" I definitely had to fight hard when I filed my lemon law claim against a ... gasp ... Japanese company. Yes, I won and yes, my Buick is MUCH more reliable than that vehicle was.

    Have a good week.
  • mack2099mack2099 Posts: 5
    We have had problems with the AC on our 2003 RDV since we bought it new (well as a demo with 5,000 mi.). The AC is fine one minute and then it will cycle warmer for no reason and in a few minutes it becomes warm inside. It may blow warmer for a while and then suddenly get cool or stay warm for days. We have asked that this be checked at least 5 times when in for service and always get the argument that they find nothing wrong that the temp. they get is 50 degrees! Now that warm weather is here again, we're starting all over again with the same problem. Anyone else experienced this??? Also, the dealer we bought from uses free tires for life as a big sales gimmic. The only catch is you have to have your vehicle serviced every 3,000 miles and tires rotated every 6,000 at the dealership. Of course the salesman said if you go over a reasonable amount its no big deal. Well of course when you ask for the new tires you find if you haven't stuck to the schedule exactly--no tires. Of course its impossible to stick to this exact schedule unless you have service done more often and before its necessary and then in the long run you end up paying more than if you bought your own tires! If you raise enough stink, the dealer will usually split the cost with you--big deal! Another thing is that now that the vehicle has a little over 35,000 miles, every time we go in for service, there's another $200-300 maintenance recommendation that you "really need to have done" or you will soon have major problems. The last two included "fuel system maintenance" at $275. The next time it was transmission maintenance at $300. At this rate, seems like we'd be better off to gamble on a major problem--would probably be cheaper. Any advice on this--I don't know enough about it to argue with them!!!!!!!!!! To top it off, the rear view mirror just fell off yesterday and the cig. lighter (just used to charge cell phone) disintegrated when charger was removed!!!!! Also, every time we hit a pothole, the check engine and low tire pressure lights come on and wont go off till we go to dealer and have them reset!! These minor problems are becoming a major headache!! Sorry this is so long--Thanks for your help.
  • imidazol97imidazol97 Crossroads of America: I70 & I75Posts: 18,367
    > against a ... gasp ... Japanese company.
    Which Japanese company was treating you badly?
  • jk27jk27 Posts: 244
    "Which Japanese company was treating you badly?"

    It starts with an "I" and ends with a "u" :lemon:
  • jdksjdks Posts: 42
    I believe they are partly owned by GM and here in Canada some of their showrooms are integrated within GM products' showroom...
  • jk27jk27 Posts: 244
    The dealer I purchased that vehicle at sold both Hondas and Isuzus. Honda and Isuzu had an arrangement whereby Honda would rebadge Isuzu Rodeos as Honda Passports and Isuzu would rebadge the Honda Odyssey as an Isuzu Oasis. I do not recall reading anything where GM and Isuzu have any partnership, but it certainly is possible.
  • My wife & I purchased a used '02 CX in Feb. this year...43k when bought, we have had it in for an oil consumption problem after documenting the use of 1qt of oil per 1000 miles! The dealer with the GM rep's request replaced the rings, seats and guides to the upper head! No cylinder damage was indicated.(thank God!) This was covered under a GM 'alert' for the 3.3 motor!

    Now I am experiencing and 'getting louder' road hum basically in the right front.51Kmiles... The service tech told me it could be a wheel hub! I rotated,balanced the tires,(new when purchased) and aligned the vehicle...
    Still have the hum turninig into a buzz! Could it be the wheel hubs? Any previous history of these going back at 50K miles? We are looking at $300-400 per wheel to fix this! I'm ready to sell!
    Helpful remarks would be appreciated... Hoosierbri!
  • regalluvr2regalluvr2 Posts: 114
    hoosierbri,
    Yes,I'm afraid some RDV's have a history of wheel bearing and hub failures.Just go back 5-6 pages on this forum to read lots more about this problem.Most go the 1st time at 40-60,000 miles but some happen earlier.I'd sure get this problem looked in to quickly as its a safety issue if they are going bad.

    Good luck and I hope you have an extended warranty.
  • Boy... what great detail especially since I am having those same problems. My 2002 RDV is 5 weeks out of warranty but the dealer said they will cover it now... probably because I knew exactly what the issues where and told him that.

    Thanks again.

    Has anyone tried adding a towing hitch to their RDV? If so, how did it work and where did you buy it?
  • tablescapetablescape Posts: 18
    I added a tow hitch on my 2005 rdv, It is for a tule bike rack, I had it put on at a place call Kauffenburger's, I don't know if it is just local or not, they do work mostly on big trucks. I was afraid it would be ugly but it looks very nice. The brand of hitch is Curt.
  • rewe538rewe538 Posts: 2
    My 02 rendezvous is in the shop right now. They're telling me the communication between the BCM and the PCM is not working so it wont tell my AC to go on. The AC works (I had to have the condensor replaced last Oct!) They're still doing diagnostics on it, they're not sure what exactly is wrong. Before i have to pay anouther couple hunderd dollars - what exactly was wrong with your BCM ? maybe its similar to mine and you can help me out?

    thanks!
  • rewe538rewe538 Posts: 2
    I had the same problem on my 02 and had to have the condensor replaced also in Oct 04. I was outside of my warranty so had to pay for it all. I'm very disappointed with this vehicle.
  • kennedy1kennedy1 Posts: 2
    It's funny you posted this today. I just got a call from the car dealer on my 02 Rendezvous and he said the condenser was shot. Not only is the warranty done, my extended warranty apparently doesn't cover it either. The dealership is telling me they want $925 for it. In looking online it looks like the part is about $350, so unless it's in a tough place to install, I'll probably look elsewhere to have it repaired.
  • regalluvr2regalluvr2 Posts: 114
    kennedy1,
    Try and make GM pay for it.Dont give in without a fight.GM knows they have a problem but will try and make you pay for it.JK27 that posts on here got them to pay for his AC condensor after it was out of warranty.Its well known that many Buick RDV AC condensors have failed.I see it mentioned all the time on the internet.Earlier this year I was at a huge Buick dealer here in the midwest and a salesman admitted to me that it was a major problem on lots of RDV's they have sold.There are something like (66) dealer service bulletins out for Buick RDV's and the AC condensor is one of them.

    Check out this post from today on the regular Edmunds Buick RDV forum.

    3955 of 3956 Re: my problems [buickrdv02] by buickrdv02 Jun 09, 2005 (2:58 pm)
    Reply | E-mail Msg

    A/C was checked today and leaking from the condensor, which needs replacing. Bad news it is $1100 CDN. I told them to wait a few hours for me to decide what to do. I called back and they said it was likely covered under a warranty for 4 or 5 yrs from date of manufacture for that part because of some service bulletin. Will keep everyone posted so they too don't have to pay, if I didn't. Here's crossing my fingers, as they are going ahead with the repair based on that infromation that it won't cost me. Who knows though, the labour just might.

    Good Luck!!I wonder why your extended warranty wouldnt cover the AC condensor?
  • atstpieratstpier Posts: 1
    Thanks for the tip. I have a 3 year old 45k miles Rendez that is outside of the warranty period. The AC condenser went bad and the dealer wanted $950 to fix. I gave him your theory and he acted like he had never heard of such a thing. I called Buick, and they ended up resolving the matter by having the dealership fix it and bill me a $100 deductible.

    What was interesting was that the dealership would not give me the Buick customer service number. I had to find it myself. I won't return to my dealership, but I will use the Buick customer service line again.
  • kennedy1kennedy1 Posts: 2
    Glad to hear you had success. I also gave the same info this morning and was told that while a service bulletin is issued, it doesn't mean the dealership needs to do anything about it because it is not a safety recall. He also said the dealerships don't have the authority to make the decision to fix it with just a minimal deductible. He said he would speak to his manager to see what he can do. That was at 9am CST this morning and I still haven't heard anything, but will take it as a good sign that he didn't call right back and say there was nothing that could be done.

    In the meantime, I called my husband's mechanic to see what he would charge for an OEM replacement, afterall, if the GM part went bad once at double the cost of an OEM part and it's only covered for one year, why wouldn't I look to save some money. He looked it up and told me it is a known issue and that there have been a large number of issues reported nationally. He said that the lower corner of the condenser was mounted too tight and it is eventually shifting and causing it to punch a hole or leak, requiring the condenser to be replaced.

    If they won't fix it with a minimal deductible, I'll have to get the customer service number from you.
  • regalluvr2regalluvr2 Posts: 114
    Check out what GM of Canada is doing on 2002 RDV AC condensors.IF GM of Canada can do it then GM here in the states should be offering the same deal.If not I'd be asking why?Lots of Buick dealers arent going to volunteer any information and will try and and stick the customer with the bill.They make more money this way than on warranty work.The post below is from the regular Edmunds RDV forum.

    #3958 of 3958 Re: Air Conditioner Condensor: Paid for by Buick even though out of warranty [lenfish] by buickrdv02 Jun 10, 2005 (3:28 pm)
    Reply | E-mail Msg

    OK here's the deal I got today. If your condensor on the A/C is gone for a 2002 model and you have lees than 4 years from date of manufacture and less than 80,000km, it is 100% covered. YOU DON"T PAY!! If tthe car is over 80,000KM and less than 5 years you split the bill. Hope this helps, and if you already paid, I would go back and request a refund, as it is part of their goodwill warranty now.
    Thank Goodness I have cold air again!
  • robp63robp63 Posts: 1
    so where do you get the customer service #
  • regalluvr2regalluvr2 Posts: 114
    The GM customer service phone # is always in your owners manual.Lots of people dont seem to know this.Just find the section on Customer Assistance Information.Since our problem plagued 2002 Buick CXL RDV is gone I got this number out of our 2000 Buick Regal LS owners manual.

    Only call these numbers after you have given up on your local Buick dealer doing anything for you.Just because your RDV is out of factory warranty doesnt mean Buick wont help you on parts that shouldnt be breaking on low mileage vehicles.They count on people to not push the issue.Sometimes the squeakey wheel gets the grease.

    1-800-521-7300 U.S.

    1-800-263-3777 Canada

    They will want to know your vehicles VIN number,dealers name and location,vehicle delivery date,and mileage.

    If you wish to write here is the address.

    Buick Customer Relations Center
    P.O. Box 5039
    Troy,MI 48007-5039
  • tablescapetablescape Posts: 18
    I have had my new RDV 2005 in the shop for the last week, I take my loaner down pick my baby up and the gas hand is still not working so I turn around and take it back. The outside temp is all over the place from 105 when it is 60 outside to 76 when it is 90 like today, now the air doesn't seem cold? Is anyone else having this problem, I love my new Ultra and hate to add one more complaint to this web site, but I guess that is what this is for trying to figure out problems. It is such a wonderful car I hate being without it. Is there some kind of computer problem with the 2005s? Thanks
  • wagnerwagner Posts: 4
    I like my Rendezvous 2002, except have had 3 BCM, 1 front wheel bearing, and now the head gasket is leaking. What should I be paying for this gasket problem? Are there service bulletins out on any of these items and what does that mean to the paying customer? I only have about 50,000 on my vehicle. Ann
  • wamba138wamba138 Posts: 2
    I've only had my 2005 a few weeks but no problem yet. I would complain to the owner or manager of the dealership. At the same time, I would contact the regional Buick rep. If I didn't get an immediate response, I would switch dealerships.

    Also, if you know a mechanic other than the dealership's, ask him. Many times they know the whole story.
  • gordonk1gordonk1 Posts: 1
    This forum was a big help to me last week when our mechanic told us that our 2002 Rendezvous condenser would have to be replaced. H was about to charge us over $1000 for the job and I suspect that price was high although they are usually pretty good on price, because he was not really familiar with how much time it would take. After reading the notes on the forum, I called the Buick Dealer where our car was purchased less than 4 years ago (about 32,000 miles) and asked about GM coverage. They said they didn't know anything about the problem being widespread or any extended goodwill coverage. I then called the Buick line and got pretty much the same story but after I pressed and told her that the guidelines were appearing on the internet she suggested that I bring the car to the dealer because any extended coverage would have to be based on their examination and determination that there had been no abuse of the car or other reason to think we had caused the problem. In the end the dealer called me after having the car for a day and told me that GM was offering to pay half. The price he quoted was around 560 was rather high and I said I'd already spent$120 for my mechanic to determine what the problem was. But they said this was the offer so I said "go ahead." Turned out that he must have mistakingly thought that he would get full repair price and based his estimate on that. The actual cost to me turned out to be $286. Obviously, GM does not pay the same for warranty work that we pay for work done out of warranty. I was prepared to give GM hell if the price had actually been as high as quoted.
    So, if anybody doesn't know how valuable these boards are, here is another example.
  • gail04gail04 Posts: 51
    Hi,

    I am going round and round with dealer about Affinity tires on my 04 Rendez. This car is only 3 months on the road. The tires are very aggresive, as was also noted 2 wks after I purchased it, when I complained to dealer, who just shrugged shoulders. I've read boards and many of you state you had issues with tires and GM finally gave in to you. I called GM on Monday. They promised me a return call on Tues, between 3 & 5pm. I rec'd the call from some clerk fellow in Florida, who gave me "claim number," and told me there's no record of any complaints or indication GM ever paid for tires. I spoke of these boards and the issues, & his response was "I'm not here to read what complaints are on any boards, lady!" He then told me he didn't have any response from "higher ups" and felt this was a no win situation and if I wanted tires replaced, to just do it. I dont have the money to just "do it." Can anyone offer some line that I can give to him when he calls back (if he does as promised) on Friday about this if he still feels it's a lost cause? HOw can I get to "Detroit" and not him again, in Florida, and can I go above his head and if so, any idea's on how to get around him? I did take the car to another dealership, and he told me the car is too light (body wise) for these tires and suggested Michelins, tiger paws, and Goodrich, but also said he didn't know if GM would honor my complaint. THis car doesn't hug the road properly with these tires. This other dealership was much kinder, and sympathetic, and said a softer tire would make it ride smoother and I'd have more control, as the affinity's just make it bounce and do it's own thing. At least he gave me a reason and I used that reason of the body being too light for the tires, to this clerk in Florida..You could hear the smirk. Any help, thoughts, suggestions, greatly appreciated. With so many problems on the various years of this car, I only have 1700 on it, and I'll tell you, I don't think I care to keep it just out of fear of the "unknown" and "known" issues here. Thank you for any thoughts you may have on tires.
  • jk27jk27 Posts: 244
    Gail04:

    If you are serious about contacting Buick and voicing your complaints, I suggest you contact Buick corporate and explain your situation. The specific procedure is set forth in your owner's manual:

    If your concern has not been resolved to your satisfaction, the following steps should be taken:

    STEP ONE -- Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager.

    STEP TWO -- If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Buick Customer Assistance Center by calling 1-800-521-7300. In Canada, contact GM of Canada Customer Communication Centre in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative:

     Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.)
     Dealership name and location
     Vehicle delivery date and present mileage

    When contacting Buick, please remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern.

    STEP THREE -- Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the GM/BBB Auto Line Program to enforce any additional rights you may have. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty.

    Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.

    You may contact the BBB using the toll-free telephone
    number or write them at the following address:

    BBB Auto Line
    Council of Better Business Bureaus, Inc.
    4200 Wilson Boulevard
    Suite 800
    Arlington, VA 22203-1804
    Telephone: 1-800-955-5100

    This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle, age, mileage and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.


    Follow the above steps to the letter and document everything you do. Good luck. Please let us know what happens. I wonder whether Buick has any "duty" to replace your tires. If they are safe, and you just don't like the ride, that sounds like something you should pay for, imho.
  • exhaustedexhausted Posts: 21
    Well, where do I start...

    I have a 02 Rdz with 160k km.

    So far I have had the following issues:

    -Muffler baffles collapsed twice (2 replacements)
    -Hood paint has bubbled & corroded
    -Front wheel bearings replaced (both sides)
    -a/c condenser replaced ( faulty bolt)
    -power steering rebuilt ( made squealing noise when wheel was turned left or right)
    -Head gasket replaced (leaking)
    -lift gate shocks failed
    -rear wiper motor replaced
    -torque tube replaced (drivetrain)

    The latest is the exhaust manifold- $2000 repair not covered under warranty due to the fact that a bolt rusted thru. Gm's extended warranty wont cover it even though it's only gone thru 3 winters.

    Gm's extended warranty was sold to autosheild here in Canada a few years ago.
    Beware--- they will only replace parts with ones they get from the wreckers or aftermarket. It's a real shame this is the first brand new vehicle I have ever purchased & have babied the vehicle with up to date service. (all @ the dealer) It seems I have to fight with them every time the vehicle has a problem. Their always blaming Autosheild, when in fact they sold me the ext. warranty & assured me I would be looked after.

    I now have to go & meet with the general manager of the dealership who has graciously offered me $10k for a trade in and to absorb the manifold repair provided I buy another GM vehicle from him. I have had the vehicle since July 02 & paid $52k with taxes. What does everyone think? Should I fight some more or give up?
    All my km are highway so I figured it might last me another couple of years But with over $10k in just warranty repairs, think its time to move on. :sick:
  • jdksjdks Posts: 42
    Hi:
    I am also from Canada and I can't wait to get rid of mine. If you can afford it, please unload it now and don't be shocked about the trade in value when you shop around. I am waiting for the end of this year to get rid of mine - year end deal. I too had the squealing steering wheel - but they told me it was normal as it ages :sick: - so mine is still squealing.
  • gail04gail04 Posts: 51
    Hi JK27,

    Thanks for the information-Greatly appreciated. I rec'd the call today from GM today. The response was that they had called my dealer and that I should "work" it out with the dealer and he gave me the name of the service manager. I called to speak to him, and his suggestion was that I decrease the pressure in each tire by 2-4 lbs, which supposedly would make the car ride "substantially" different, to quote him. This is the first buick I have had, as I come from Dodge Caravans, but I'm not totally "dumb", per se. I know if we pump up the basketball to the fullest, it'll bounce hard, and if we decrease that pressure, it will bounce a little differently. That being said, that was the only suggestion he could offer. He told me the Affinity Tires are meant for the AWD vehicles, and that they are 960LBS heavier than the front wheel drive. I'm going to trust your opinion on this because you seem to know the ins and outs of the vehicle, far more than I. He did agree it's a very aggressive tire, but didn't feel he could ask GM to replace tires. However, on prior posts, many people here indicated that GM did infact replace their tires. My complaint started 2 wks after purchase when I asked service rep to take the vehicle out, for the same reason. The car doesn't hold the road well, and seems to have a mind of it's own, per se, and literally bounces. I have been "assured" by the Service Manager at dealers that there are very strong springs in the car and didn't really get far, other than an open invitation to stop in and he would decrease the air pressures for me. I suppose I should do that and document such, as you indicated and go from there. I've printed out the steps you noted and will keep them "handy."
    Your thoughts appreciated. I will follow up next week here after I return from this visit to the service dept, to keep you and others informed. Thanks! Gail
  • gail04gail04 Posts: 51
    Help! My 04 Rndz not only has the tire situation, but has a squeeling brake noise that's louder than a pig screaming! :O) I also mentioned this 3 wks into owning it to the dealer and he told me "it's normal." It's getting louder and louder. Has anyone had this problem, and should I address it when I visit the dealer next week to have him decrease the air pressure in my tires or rectify the tire issue? (see my prior post about the tires). JK27, if you're there, any thoughts on what I can do to stop the squeeling? I"m getting earaches! :cry:
  • Gail,

    Sounds like you either got a rock stuck between the brake pad and the brake disc, or you have thrown a pad. This has happened many times before. Take it to the dealership, and they should promptly look at and fix the problem. I could have this repaired for you (even if i had to replace pads and rotor) in less than an hour.

    Hope it gets fixed promptly. I will never own a GM vehicle again, after my dealings with a 1999 Oldsmobile Intrigue ( :lemon: ). GM, in both quality of service AND vehicles, is abysmal...
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