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Hyundai Elantra Maintenance and Repair

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Comments

  • backybacky Twin CitiesPosts: 18,618
    Very unfortunate response from Hyundai. Here's my story: the clutch on my '01 GLS "broke" at about 40k miles, when my son was driving home from school one day. Hyundai's road service paid for the tow to the dealer. The dealer tore it apart and said the clutch plate has actually broken, and there were no signs of any defects (they said they looked hard for any such sign), so it must have been abused. I was dumbfounded because I drive my cars very carefully, and taught my son to do the same. So I was very suspicious. Then I asked my son and wife (who also drove the car on occasion) if they had ever done a "hard shift" in the car. Both sheepishly admitted that they had done so, a number of times. I knew my wife didn't drive a stick very well, and I had observed my son doing a hard shift a couple of times when I was teaching him how to drive, but I thought he was past that. So it was clear the dealer's analysis was correct. I paid for the $1300 repair.

    My sister, who knows how to drive a stick, owns the car now and loves it.

    Since your dealer admits there are no signs of abuse, why won't they go to bat for you with Hyundai? They'll get reimbursed for warranty work, as long as it's clear the problem is not due to abuse. Their response mystifies me.
  • nvbankernvbanker Posts: 7,285
    I'm VERY confused! If Hyundai won't back their clutches, hard shifts or not, for their specified 100,000 miles, what good is their warranty? Completely unacceptable to me. I'd fight it, and then if there was no stepping up by Hyundai, I'd sue for breach. Every other company that makes cars will back their car up better than that! At 19,000, there should be just about no abuse that should invalidate that warranty. They're nit-picking, and it should not be tolerated. My car would be parked in the street in front of the driveway of that dealership with a huge Lemon on it, and maybe a picket line as well......and that dealer would be out of business. :lemon:
  • backybacky Twin CitiesPosts: 18,618
    If I ran my car into a wall, I wouldn't expect the manufacturer to pay for the damage. If I or another driver of my car abuses it in some other way, which causes damage to the car, I wouldn't expect the manufacturer to pay for that damage. For example, suppose I "forget" to change the oil in the car for 60,000 miles and the engine seizes. Should the manufacturer pay for the damage caused by that abuse? I don't think so. Suppose I am driving down a road at 70 mph and shift into reverse. Should the manufacturer cover that? I don't think so. I guess I have different expectations about what a warranty should cover than you do.
  • nvbankernvbanker Posts: 7,285
    No, I agree with you on each scenerio you listed, however, that doesn't seem to be the cases stated before. I expect the car to handle some hard, or inexperienced shifts. Not a ton of them, but some, it's gonna happen. Heaven knows rental service will do that to ya.

    I had a 92 Lincoln. A week out of warranty, the engine siezed due to a faulty head gasket. Without even requesting it, Ford stepped up and fixed it free of charge. Was it a defect, you bet. Were they obligated legally to help me, no way. Ethically, I think they were, and they did. For Hyundai to refuse to help at 18,000 miles is unconscionable to me, and I'll quit buying them if this is their act. I buy a ton of Hyundais for customers and friends - and I recommend them, but not if this is what their warranty really means.

    If there is a defect, they should fix it. If there is early failure of a covered component and "obvious or excessive abuse" is not noted, for example as you say, not changing the oil forever, they should fix it. It's a good faith matter to me.
  • backybacky Twin CitiesPosts: 18,618
    I agree, if there is a defect, the manufacturer should fix it if the part is under warranty. In the case I described, there was no defect found. Instead, it was clear to me and the dealer that there was obvious and excessive abuse of the clutch, and that caused a part to break. So it looks like we are in agreement.
  • jlflemmonsjlflemmons Posts: 2,240
    When my dad was a service manager, he had a rich kid come in for a clutch problem on a new '65 442. The car also had racing slicks. And the kid's dad got to pony up for a clutch at almost no miles.

    If the clutch in that Elantra barfed at 19K with no abuse, go up the ladder at Hyundai and forget the dealer. I have found that many times a dealer will state 'no warranty' when in fact the manufacturer was never called. The hourly rate to change a part is almost always higher for a customer pay as compared to a warranty pay. So, if a dishonest shop can get paid full retail for parts plus a higher hourly rate they may be tempted to fudge a bit on what the factory said regarding the warranty.
  • I am NOT car saavy, but am trying to not be ripped off. I research, research, research. We just took our 07 Elantra in to the dealer today, to get the speedometer thing done. We also had an oil change while there (15k miles), and asked them about a strange thing with the brakes.

    So the service was done, and we were told they test-drove and could tell what we were talking about with the brakes...that it's not urgent, but the rear brakes "need work."

    What on earth is THAT about? My car is less than a year old, and many, many of the 15k miles (not REALLY 15k you know, though, because of odometer calibration issues) were from looooooong highway-drives. Several roadtrips from NE Ohio to Charleston, SC, Michigan, and Pennsylvania. The brakes were barely used on those trips.

    Help me figure out what is going on!
  • jlflemmonsjlflemmons Posts: 2,240
    What is the "strange thing" the brakes are doing?
  • ronin5ronin5 Posts: 14
    Just a follow up to my bad clutch at 18,000 mile report.

    I phoned Hyundai customer support to request a review by the regional / district manager. The CSR said they would put the escalation request, since even the dealer said there was no sign of abuse.

    Heard back from Hyundai USA. Their regional rep refuses to review it any further, since they phoned the dealer, and the dealer confirmed the clutch lining is 3 months out of the 12-month warranty.

    I've had regional reps from the Big Three work with me when things are out of technical warranty but still are not expected to go bad. The Hyundai dealership admitted that no one expects a cluch to go bad in 18k miles. In such cases, the Big Three would often work on some sort of split cost arrangement on the repair.

    Hyundai USA denies the request even to talk with me. They are not interested.

    I was really a big adherent of the Hyundai, thinking it a good value with a phenomenal warranty. But I can't even get a rep from Hyundai region, district, or HQ to even talk about this with me. Even if for some reason I am 100% at fault, surely a polite chat would not be out of order?

    I can understand when a dealership may be unresponsive, or in this case, wish to pad on extra expenses even to covered drivetrain components. But no one from Hyundai itself?

    These guys at Hyundai USA make the callousness of the Big Three during the 70s seem like first class customer service.
  • Sounds more like the Ford Warrantee (or lack thereof). They (Ford) won't cooperate on things that are obviously longer lasting factory/manufacturing problems if you go over their time limit by even less than a month. ie Fogged headlights that obviously didn't fog overnight. Just look at all of their headlights. Oh well, guess they figure you can afford it more than they can. However, in my case...Ford lost a long time repeat customer with multiple (5) family vehicles, for a retail price of $325 headlight. Yes I am bitter.
    Fortunately, I have not had any problems with Hyundai..yet. With my local dealer, I don't expect any either. Sorry to hear of yours.

    van
  • backybacky Twin CitiesPosts: 18,618
    Try writing the President of Hyundai USA. Be polite but firm. Maybe mention how you have been a loyal Hyundai customer over the years but now you don't see how you can buy another Hyundai product. ;) I did that a few years ago re the "Poor" IIHS frontal offset crash test rsults on the previous-gen Elantra and did get a call from someone at HQ about it. At least they talked to me.
  • Right rear light bulb is toast how do you change it?
  • I have an 05 elantra and cannot figure how to change the tail light bulb. ANy Help??
  • jlflemmonsjlflemmons Posts: 2,240
    Aren't there plastic covers in the trunk/hatch that give access to the bulbs?
  • jlflemmonsjlflemmons Posts: 2,240
    1. Disconnect the negative (-) battery terminal.
    2. Remove the cover (A) in the trunk room after removing 2 screws.


    3. Remove the 3 nuts holding the rear combination lamp then disconnect the 6P connector (A).


    4. Remove the rear combination lamp and replace the bulbs; stop & tail lamp (A), turn signal lamp (B), back up lamp (C) and side marker lamp(D).


    5. Installation is the reverse of removal.
  • bjc2bjc2 Posts: 28
    is thier a website i can go to to get a fuse for my electric fuel pump?the
    nerest hyundai dealership from me is forty miles away.
    thanks/
  • Can anyone direct me to step by step instructions on how to change out the water pump on a 2000 Elantra?? Pics would be nice too!!! :)
  • doohickiedoohickie Posts: 949
    You can buy fuses for the Elantra at any auto parts store.

    It might not be a fuse, though. The engine controller will not turn on power to the fuel pump if certain fuel system sensors are bad. If the car just plain won't start and you are getting spark, you may need to get a new sensor. One of the more common sensors that eventually goes bad is the crankshaft position sensor.
  • doohickiedoohickie Posts: 949
    Here are a couple links, including lots of pics for changing out the timing belt on an 02 Elantra. It includes changing out the water pump (and in fact, if you haven't changed that yet, maybe you should).

    first link

    second link
  • mipppsmippps Posts: 1
    I just drove a 2003 Elantra from Utah to Houston which is 1,600 miles.
    I averaged 36.5 mpg. We travelled interstate 10 in south Texas and travelled at 80 mph for hundreds of miles. I was very impressed with the way this car handled at high speed with great mileage. This was a 5 speed stick shift. This car had 57,000 on it when I started out.

    regards,
    mippps
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