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Honda CR-V Maintenance and Repair

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Comments

  • blueiedgodblueiedgod Posts: 2,797
    Jeff, Honda corporate does not have records of you visiting the dealer at 25K. This is why they requested the receipts. Honda dealers are independantly owned shops, with licencing agreements to display Honda name and act on Honda's behalf in certain cases.

    As far as why your A/C is crapping out again is probably a dishonest dealer in NJ. Hopefully it was not Bob Ciasully or Rt 23 Honda. They figured they would just replace the compressor, rather than the whole system as Honda requires them to do in these situations. The metal flakes in the system is probably what killed your new compressor.
  • kapustakapusta Posts: 10
    As far as them not having the records, I just got them faxed to me and I'll be sending them to Honda shortly, so hopfully that will help. However, my case manager never even asked for a copy of the bill from my visit at 25K. He never indicated that he had no record. Sending that was my own idea. I've got to say that at this point it's pretty frustrating that he has not returned any of my phone calls for the past week.

    If Honda requires the dealer to replace the whole system, why would they not tell them this when the dealer called to inqure about getting it covered under warrenty? It may be relavent here that my compressor had not blown up of fallen off as others have described. It was making a lot of noise and dragging, but it was still working. Perhaps I caught it before it vommited its metal flakes into the rest of the system?

    Jeff
  • dbedbe Posts: 1
    Well...I came to this site today (via Google) to see if my new mechanic was correct in saying that CR-V compressors seem to blow up and I have found enough information to hold that true. I have a 2002 CR-V that came under an a/c attack over the weekend. I heard this very loud noise, stopped the car, got on my belly to look at the underside, (although I wouldn't know what I'm looking at) and found nothing unusual. I then got back in the driver's seat, rev ved up the engine and didn't hear the huge noise I'd previously heard while driving. I also had the a/c off at this point. I then turned on the air to see if it was still cooling. Living in South Florida and driving to appointments, I need my air. No cool air came forth. Nada.

    Took my CR-V in on Monday and found out the terrible problem--costing $1700! This time I'm the lucky soul who had bought an extended warranty through my insurance company. My deductible is $250.00. I could have been out a lot of precious money. They've replaced the compressor (not the dealer) and other thing--forgot the name, but it's the other big item that makes up the system.

    Someone also commented on gas mileage. I've never really gauged the miles to gallon but have intuitively noticed that it seems to gets much less than my 2000 CR-V and also has a much bumpier ride.I know why the ride, haivng a different chassis than the older CR-Vs. I won't be trading up again. I also could not believe all the letters from Honda Company with problems and recalls. I'm glad they're on their toes but yikes, what happened to the CR-V that was so reliable? I am a bit disheartened. debbie
  • stevedebistevedebi LAPosts: 3,815
    Since the A/C comes on in defrost mode, I suspect you use it in the winter quite a bit.
  • I have 2004 CRV and have been having the same problem. First it would happen once and then be fine for months then it started happening every couple of weeks. Now it's happening several times a day, except (of course) when I took it to the dealer. They gave me the same thing about the other keys on the ring, but that's not an issue. They said they started it about 50 times today and it started fine each time, so they say there's nothing they can do if doesn't do it while it's at the shop. So far I've been able to get it to start if I turn the key to the "accessory" position and put the car in neutral, then start it in the neutral position. But shouldn't that give the mechanic a clue as to what the problem is??? I guess I'm just supposed to keep driving it until I get stuck somewhere and have to have it towed. My confidence in this vehicle has sunk considerably. Anyone have a clue what is causing this problem??
  • blueiedgodblueiedgod Posts: 2,797
    I have 2004 CRV and have been having the same problem. First it would happen once and then be fine for months then it started happening every couple of weeks. Now it's happening several times a day, except (of course) when I took it to the dealer. They gave me the same thing about the other keys on the ring, but that's not an issue. They said they started it about 50 times today and it started fine each time, so they say there's nothing they can do if doesn't do it while it's at the shop. So far I've been able to get it to start if I turn the key to the "accessory" position and put the car in neutral, then start it in the neutral position. But shouldn't that give the mechanic a clue as to what the problem is??? I guess I'm just supposed to keep driving it until I get stuck somewhere and have to have it towed. My confidence in this vehicle has sunk considerably. Anyone have a clue what is causing this problem??

    If you were not able to start it in park but started in neutral, that means that the transmission position switch is faulty. Go to a diffrent, more knowledgeable dealership. This one must employ "Jiffy lube" rejects.

    As far as having other keys on the ring, that is true. As per OWNER's MANUAL, no other keys or heavy key rings should be used.
  • blueiedgodblueiedgod Posts: 2,797
    If Honda requires the dealer to replace the whole system, why would they not tell them this when the dealer called to inqure about getting it covered under warrenty?

    It is Honda standard practice to replace the whole system. I suspect the dealer is the cheat. They don't get paid $80/hour when Honda corporate pays, so they figured they'd skip doing all the work.

    Have you visited a local dealership to confirm the noise and diagnosis? What Honda dealer in NJ did you get the A/c fixed?
  • acrvacrv Posts: 3
    I wondered why American Honda Customer Service(?) requires their customer to pay $100+/- for an estimate/diagnosis when there is a hole in the side of the compressor big enough to put your fist in and pieces were bouncing around in the roadway. They know on a compressor failure they require all of the a/c components to be replaced if in their desire to be "very generous" they decide to pay anything. Since everyone knows what needs to be done I guess the $100+/- for the estimate is a gift to the dealer. Not to mention the nuisance and expense in getting the vehicle to the dealer from a rural area and not having the use of the CR-V for the day. Honda's past reputation for reliability and customer service continues to erode away. anne
  • kapustakapusta Posts: 10
    Honda is fully aware that the dealer only replaced the compressor. Or at least my service rep is.

    No, I have not had a second opinion from a local dealership on the noise and diagnosis because the compressor was replaced in NJ. I would have waited until I got back to CA, but I was told that what assistance Honda was offering was only good at the dealership that made the request.

    I don't want to name the dealer here until I know whether or not they are at fault.
  • barbinkcbarbinkc Posts: 22
    Looked it up and found it. This seems like a high maintenance part since I've never had to do this for any other Honda (or any other car, for that matter) that I've owned in the past. Just remembering to do it this winter will be a chore ...
  • kyfdxkyfdx Posts: 29,851
    The compressor comes on, everytime you put the HVAC control on full defrost.. Look for the little green light...

    I assume you are in Kansas City? I bet you do that all the time, in the winter..

    regards,
    kyfdx

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  • lizzyslizzys Posts: 7
    What grade of gas are you guys using for your CR-Vs?

    I'm currently using 93 octaine, but would like to drop it down to the medium grade? Has anyone done this, will it cause any damage, or anything like that???? :D
  • kyfdxkyfdx Posts: 29,851
    CR-Vs require regular.. 87 octane.. Mine runs just fine on that...

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  • lizzyslizzys Posts: 7
    I thought I read in the manual that it had to be over 90 grade......Hense why I was asking
  • kyfdxkyfdx Posts: 29,851
    Nope.... are you in the USA?

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  • lizzyslizzys Posts: 7
    yes! In NY, where gas prices are sky high right now!
  • mikefm58mikefm58 Posts: 2,882
    Stick with the 87 low test. I run that in mine and it's just fine.
  • barbinkcbarbinkc Posts: 22
    Yes, I'm in KC, and yes, I use the defrost a lot in the winter. I did notice it kicks in the AC, which I thought was weird, but as long as it cleared the windows I didn't care how it went about doing it. That's probably why the ac turns on, in any case, thanks for pointing that out to me. Otherwise, I'd never remember to do this once a week in the winter ...
  • barbinkcbarbinkc Posts: 22
    That's what I use in mine too and it runs fine. Crap, it's almost $3.00/gal here in KC now for 87 octane. If it needed higher, I'd trade it in - can't afford the gas bill the way it is - there goes my beer money!
  • Well the A/C compressor on my CR-V just died at 46K - so not just the newer models have this problem. I was driving down the highway with the A/C on and suddenly heard a "whoosh" sound. I looked under the hood and could see major cracks on the metal casing on the compressor. Out of warranty, out of luck.
    I've read the other posts here, but I'm not sure what to do. My local Honda service center wants me to pay $150 for a "diagnostic", but anybody can tell (by seeing the large cracks in the metal) that the compressor is part of the problem. The estimated repair will cost me over $1600 if I let my Honda service center do this repair.
    I expected my A/C system to last more than 46K miles. Terribly disappointed in Honda reliability as far as A/C goes. My 1986 Accord compressor went bad too (albeit at 115K miles). Only my 2000 Si (with 97K miles) has escaped so far though I realize A/C systems have a limited lifetime.
  • blueiedgodblueiedgod Posts: 2,797
    I thought I read in the manual that it had to be over 90 grade......Hense why I was asking

    Can you scan that page and host it for us to see. Mine says 86 or up. I have a 2005, the 2001 said the same. The 2002 Civic Si said 86 or higher. The only Hondas that require 91 are the 1999-2000 Civic Si, Acura GS-R, Acura TSX, Honda Oddysey, Acura NSX. All of them will run fine on 87, just the listed power will not be achieved.
  • Just a thought while reading through all the posts regarding AC compressor failures. Is there a way to check how much refrigerant oil is in the system? It seems that if the compressors had enough oil to lubricate there may not be so many of them throwing debris onto the road. I am holding my breath as mine has 26K miles in it and the AC is still working. One bit of maintenance I did do was to change out the refrigerant at 20K miles. The can had an oil charge in it as well. Hope it buys some time....
  • blueiedgodblueiedgod Posts: 2,797
    Looked it up and found it. This seems like a high maintenance part since I've never had to do this for any other Honda (or any other car, for that matter) that I've owned in the past. Just remembering to do it this winter will be a chore ...

    My 1999 Honda Civic, 2001 Honda CR-V, 2002 Honda Civic Si and 2005 Honda CR-V OWNER'S MANUALs all said to run it 15 minutes a week no matter what season.

    I am not ragging on you, but talking to everyone here: OWNER'S MANUAL is a good source of answers to alot of questions posted here. They give you one to read, not to skim through, not to browse and look at picture not to toss, but to read and understand how to operate your machine. All machines need to be taken care of and operated in a way they were designed to be operated. We are not born with this knowledge, this is what OWNER"s MANUAL does. Either it is the VCR manual that tell you how to set the clock, or the car manual. They are included with the product for a reason.
  • blueiedgodblueiedgod Posts: 2,797
    Well the A/C compressor on my CR-V just died at 46K - so not just the newer models have this problem. I was driving down the highway with the A/C on and suddenly heard a "whoosh" sound. I looked under the hood and could see major cracks on the metal casing on the compressor. Out of warranty, out of luck.
    I've read the other posts here, but I'm not sure what to do. My local Honda service center wants me to pay $150 for a "diagnostic", but anybody can tell (by seeing the large cracks in the metal) that the compressor is part of the problem. The estimated repair will cost me over $1600 if I let my Honda service center do this repair.
    I expected my A/C system to last more than 46K miles. Terribly disappointed in Honda reliability as far as A/C goes. My 1986 Accord compressor went bad too (albeit at 115K miles). Only my 2000 Si (with 97K miles) has escaped so far though I realize A/C systems have a limited lifetime.


    Read the posts and do what others did to get it covered. You have to pay the diagnostic fee. Then you have to call Honda corporate. Don't rely on the dealer, this is your interest at stake, take time to do it. Honda is a good company, they stand behind their product. Everyone makes mistakes and Honda is willing to live up to theirs. You just have to do it their way, or you will have to pay out of pocket. I am sure the compressor supplier has lost their contract with Honda, or at least I hope Honda dropped them.
  • epm1epm1 Posts: 32
    You need to contact American Honda Motor Co Customer service- their address and 800 phone number are inside the front cover of your Warranty Info Book- they will tell you not covered- out of warranty- but be polite and persistent. They paid for my diagnosis and 1/2 of repairs- others with lower mileage like you have reported 100% payment. You will have to put up with double talk and even personal insults(apparently anything to get you off the phone-they suggested I was not being truthful, threatening them and avoiding(?) them) but be persistent. epm1
  • mikefm58mikefm58 Posts: 2,882
    " OWNER'S MANUAL is a good source of answers to alot of questions posted here. They give you one to read, not to skim through, not to browse and look at picture not to toss, but to read and understand how to operate your machine. All machines need to be taken care of and operated in a way they were designed to be operated. "

    I stand corrected on maintenance issues with the A/C. Though there isn't an individual item in the maintenance schedule, there is information about it in the maintenance chapter on page 219 in my owner's manual ('99 CRV).

    " Run the air conditioner at least once a week during cold weather months. Run it for at least 10 minutes while you are driving at a steady speed with the engine at normal operating temperature. This circulates the lubricating oil contained in the refrigerant."

    '99 CRV, 111K miles and no A/C problems. I live in Florida so it gets daily use, even in January.
  • Thanks to all for the advice. I'll pay the diagnostic fee and then give Honda Corporate a shot. Hopefully they can reduce the bitter taste in my mouth about Honda products - else I'll be shopping Toyota next time!

    btw, I'm not just a gas-n-go customer. Both, my cars were purchased new and religiously maintained on schedule. I run the A/C in the winter periodically as suggested by the owners manual. I live in Georgia so the A/C gets used most of the year. To those CR-V owners with no problems after x miles, bless you. But that doesn't help me as being one of the unfortunate ones who's A/C failed.
  • Well, I had a 1988 Civic before I bought my CRV. Don't have the owner's manual anymore so don't know if this held true for that car as well, but I'm pretty good about reading up on maintenance and at least skimming thru the manual when I purchase a vehicle. I owned my Civic for 15 years (175,000 miles when I totaled it, and there wasn't a thing wrong with the car when I wrecked it), never had a problem with the air conditioning and never ran the air during the winter. Before the Civic I had a Toyota, a Mercury, two Fords, a Chevy, and a Dodge - none of which had air conditioning problems and none of which I was required to run the air during the winter once a week. So I still maintain this makes it a high maintenance item.
  • blueiedgodblueiedgod Posts: 2,797
    I have an 88 Prelude and no A/C problems. I had to recharge it once. The 2002 Redesign of the Cr-V brought the A/c problems bacuse Honda outsourced some of the components.

    No car is perfect, I am sure you had other problems with a Toyota, a Mercury, two Fords, a Chevy, and a Dodge.

    At least Honda stands behind its product and is covering the repairs, like they did with the failed auto's on the Accords and Oddyseys. Did Dodge help you pay for the tranny after it failed 3 miles outside of warranty?

    Each manufacturer would have different maintenance items. Honda has required preiodic A/C operation for a long time. My 1985 Civic and 1988 Prelude manuals all say that it is needed.
  • hey alfie

    i am checking out a used 99 CRV-LX at a dealer, and took it to a mechanic (not the dealer) who also noticed that clunk. the dealers service records even indicated that the owner had noticed the clunk at least a month before she traded it in and there was some mention of a missing part to be installed, although nothing more specific.

    on the lift, my mechanic also couldn't find much that might be causing the sound, and suggested that one of the sway bar links was bad (the rubber shoes around it seemed to be loose and there was some rust). i told the dealer what he said, and asked her to try and fix the clunk before i buy. i'm waiting to see. :confuse:
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