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better to buy where you intend to get it serviced?

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Comments

  • it's better to buy the car at the dealer you intend to service it at, at the very least, you can use it as a bargaining tool...

    give me 5 free oil changes and I'll come up $100 on the car's price...

    finance your maintenance...what a deal!!!
  • thelthel Posts: 767
    I've bought several Hondas from the local Honda store, and have spent a small fortune with teir service department over the last 3-4 years. I have not been able to leverage any better deals b/c of this.

    In fact, the best deal I got their was the first car I bought, a 2001 CR-V in 2000. Paid $100 over invoice for it.

    For the Matrix I just bought, I went about 3 hours out of town to get it b/c I was in town (KC) anyway, and the local dealer did not have any of the XRS models in stock. So I bought it at the out of town dealership instead of going home and paying the local dealer $100-$200 to send some guy to go get it from the out of town store.

    If I have a warranty claim, will I take it to the local store? You bet. If they give me any guff about it, then i'll go somewhere else and never return to the local dealer...ever. I realize that it is the local dealer's right to refuse me warranty service, but they shouldn't expect it to engender any good will for the future if they do.
  • jlawrence01jlawrence01 Posts: 1,828
    Anytime that I buy a car for personal use, part of the offer includes a phrase that ANY dealer logos are to be removed from the car completely. If I need warranty service (which is rare as I buy the cars out of warranty as a general rule) I place an out of town dealer plates on the vehicle.

    That eliminates a lot of the "you didn't buy it here" nonsense that I have encountered over the years.
  • driftracerdriftracer Posts: 2,692
    requires the service advisor to run a VIN report, showing warranty status, before warranty work is done.

    It says right on the history where you bought it - I don't allow dealer tags or emblems either, though - they didn't give it to me for free, so I'm not advertising for them.
  • yamanyaman Posts: 113
    On our Acura,the dealer gives us free state inspections,every other oil change free and a free loaner on overnight service.On our MB,the dealer picks up the car,washes and vacuums it and leaves a loaner (all for free)-So,at least in our case,having the cars serviced where we bought has pretty significant benefits.
  • thelthel Posts: 767
    I don't know of any Toyota, Honda, or Mazda dealers that perform any of those complimentary services (Mazda does do free loaners, the one I got was a cig-smelly Impala from Enterprise with a do not smoke sign on the dashboard LOL).

    I have yet for the "you didn't buy it here so screw you" phenomenon to happen to me.

    I also have yet for the "you've bought so many cars and spent thousands of dollars at our store so here's a freebie we don't give to just anybody" phenomenon to occur either.

    I know that many of the pros that post here say that they do these things for their customers but they also appear to have a higher level of professionalism than any of the dealers that I've encountered around here.

    About the only benefit I've seen from my repeat business is a bit more of a "here's the keys,: attitude come test drive time than I get at some of the other stores. That and the sevice techs know my by my first name...not necessarily a good thing. ;)
  • jlawrence01jlawrence01 Posts: 1,828
    I see a LOT of dealerships that offer loaners when your car is in the shop for warranty repairs. The local Chevy dealer has 5 loaners, the local Olds-Nissan dealer has 8 loaners. A number of the places that DO not offer loaners arrange for a ride to get you to work.

    Car washes, etc - that is more along the lines of some of the luxury brands ...
  • glenonokaglenonoka Posts: 3
    Don't believe everything you hear. I was given a great sales pitch when Tri County Toyota in Limerick, PA sold me a used car. I only own new cars, but they made such great claims on how their certified gold warranty was going to take care of me, that I went with a used car instead of a new one. Sadly, it was all lies and deception. See my painful experience at:
    http://mysite.verizon.net/vzenvv0t/myexperiencewithtricountytoyota/
  • stockmanjoestockmanjoe Posts: 353
    The sales and service department are totally different. The service manager is happy to take your money regardless of where you bought the car. He doesn't even care what make it is if it is someting they can repair and you got the cash he'll work on it.

    Also the sales force turns over so rapidly your salesman will be selling copiers by the time you bring the car back for service anyway.
  • My respect to you for your perserverence. Am looking to buy a used car; thanks for sharing your experience. Info on the warranty claims is helpful.
  • joel0622joel0622 Posts: 3,302
    I cannot even begin to count the number of times I have picked up the phone and got a good customer taken care of in Service. Be it a loaner car, a bump in the line because they were leaving on a trip, my cost on tires, complimentary oil changes, and the list goes on. Back when we used to have Demo's my demo would spend 3-5 days a week loaned out during the day while a good customer dropped there car off for service. I was spending $100 a week in gas when gas was $2.00 a gallon.

    Then again I have been here 14 years and have plans no of entering into the lucrative world of Copy machine Sales.

    So depending on if you have a professional sales person or not would really be the deciding factor in this convo.
  • canddmeyercanddmeyer Posts: 382
    I agree, buy it where you want, and service it where you want. Dealers in my experience don't do you any favors. There are exceptions of course, but in Sacramento County I haven't experienced nor heard of any special treatment with the exception of Acura dealers who go all out to keep their customers happy. Chevy, Toyota, Ford, and Honda haven't done anything for me I haven't paid for.
  • isellhondasisellhondas Issaquah WashingtonPosts: 17,347
    Before there were things like CSI surveys, some stores, especially domestics would flat out refuse to do warranty work on cars people had bought from another local dealer.

    In those days, anyway, they hated warranty work in the first place since it didn't pay nearly as well as customer pay.

    I heard the crusty owner of a small Buick Dealer tell a demanding customer once...

    " If that Mega Store was good enough to cut my throat for a hundred dollars, they ought to be good enough to do your %$#@ warranty work and you ought to be able to find your way back there!"

    I'm sure things are better these days.
  • mitzijmitzij Posts: 611
    As tempted as I have been to tell some people that, I bite my tongue. A customer is a customer is a customer. We can't afford to cherrypick. Hey, maybe I'll steal that megadealer's customer out from under him! A happy service customer often becomes a happy sales customer.
  • fezofezo Posts: 9,195
    Don't the manufacturers require a dealer to cover warranty work no matter where the car was bought? I remember a big deal years ago because that was GM and Chrysler's policy but Ford allowed the dealer to refuse work on cars not sold by teh specific dealer. During all that Ford changed their policy to that of GM and Chrysler because they were getting tons of negative publicity.

    I've had no problems getting warranty work done at the local Honda dealer but then I hardly ever have any and the reason I didn't buy at that dealership is that I bought an Ody when they were hard to find and tehy didn't have any.
  • mitzijmitzij Posts: 611
    Yes, dealers are required to warranty work on any vehicle. A Chevrolet dealer has to honor the warranty on all Chevys. Many dealers snake around this by claiming 'we don't have an appointment for two weeks', or some such excuse. You, as the customer, can't prove otherwise, so you get stuck waiting, or going back to your selling dealer.
    Usually, when a customer sheepishly says 'I didn't buy it from you guys, but...', I grin and say I'll forgive them 'this time' ;)
  • "...when a customer sheepishly says 'I didn't buy it from you guys..."

    Of course the customer could add--"...but if you do a good job for me on this warranty work I might buy from you next time". Then if they give you a bunch of baloney they've lost a potential sale.

    2009 PT Cruiser, 2008 Eclipse, 1995 Mark VIII, 1988 GMC Van

This discussion has been closed.