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CONSIDERATE Salespeople & CONSIDERATE Buyers

daysailerdaysailer Posts: 711
edited March 14 in Acura
There's plenty discussion of the bad in auto sales, on both sides of the transaction and I have never been eager to engage in the process, but I've just had a very positive experience. Use this thread to discuss yours.

I recently sent FAX & e-mail proposals to several dealers to purchase an Acura TL. David Lindsey, who handles Internet sales at Riddle Acura in Chesapeake Va responded with a counter offer by e-mail, but it was over my target. I made a counter offer (e-mail) and he accepted. We exchanged detail information by telephone and agreed on a delivery time. My Wife & I met David at the dealership last evening, consumated the deal and returned home with our TL.

David was very straightforward, professional and a pleasure to deal with! He quoted his price as an "out-the door" figure including TT&L (and I countered in kind) and there was no attempt to add fees or pressure to sell add-ons at any point. We dealt only with David and did not have to "run the gauntlet" of managers, "closers", F&I, or "mop & glo" salesmen (as we did in our last new car purchase). Most of our time at the dealership involved relaxed discussion of the car and its features, David handled the paperwork in about 15 minutes. It was the most pleasant car purchase experience that I have ever had!

Thanks David, and Riddle Acura.
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Comments

  • mirthmirth Posts: 1,212
    It's nice that they didn't try to throw the closers, F&I, and mop & glows at you. That's probably why it only took 15 mins - they did most of it before you showed up. I imagine that's one of the advantages of email/fax/phone deals - the deal is 'done' before you step into the dealership.
  • raybearraybear Posts: 1,776
    And a good way of doing business. No room for haggling when it's done quick and neat. Good going, Richard.
  • I had a very pleasant experience buying our last vehicle (with four wheels). The salesman is one that DID NOT get the sale of our previous vehicle because we decided on a different brand.

    Because he treated us well and was professional in his dealings, we went back to him six months later to buy our next.

    We made an appointment with him (we live 70 miles away), and went in to test drive the truck. We got to the dealership early since we hate to be late for anything and found the truck we wanted, opened the tailgate, and sat there until he arrived (he made the appointment on his day off).

    While we waited for him to arrive, we were asked by five different sales people if we needed help (customer on the lot, customer on the lot!!). After he arrived, we test drove the truck, made our offer, accepted his counter offer, and did the paper work.

    Easy and stress free. I would go back to this salesman any day if he is selling a vehicle I want!
  • Having an appointment removes 99% of the "high pressure" feeling of being "pounced on." OTOH, those other salesmen were only doing their jobs by inquiring: sometimes, customers complain that the sales reps ignore them!

    You hit the target: reward the good guys with the deals. Then, everybody wins!
  • Thanks for your comments. I was impressed by the salesman and wanted him to get the sale and not have to split an "up", so that was the reason for the appointment.

    In fact, we called this salesman to let him know we were buying something else after our first visit with him and the test drive. His behavior while we were shopping and his response after he found out we were buying something else was the reason I wanted to deal with him again.

    Not only do I reward the good salesmen, but I will not do business with a dealership that tries to take advantage during our research visits!
  • nyccarguynyccarguy Stamford, CTPosts: 7,468
    I leased a brand new 2000 Saab 9-3 5-door in December of 1999. The salesman (Mike Avezanno of Ramsey Saab/Volvo) was extremely knowledgeable, friendly, & treated me with respect. I did not feel uncomfortable at all (and I shouldn't) buying a car from a luxury European automaker (I was 23 at the time). He gave me a great lease rate on my car with $0 down. I leased the Saab from him because it was CHEAPER than the Accord & Passat I looked at.

    2001 Honda Prelude Type SH/ 2011 BMW 328xi / 2011 Honda Pilot EX-L w/ Navigation

  • eharri3eharri3 Posts: 645
    You might want to tell your story over in the inconsiderate buyer's section. It's cool that you sat and waited for your guy rather than just going with the first salesman that approached so you didn't have to wait so long. It may sound like common sense but to many people it isn't.
  • mrdetailermrdetailer Posts: 1,118
    I was looking at a Taurus, Mazda 626, and Escape/Tribute. When I asked about the Taurus he said wait a year and buy one from a lease or rental. Their value goes down quickly. I appreciated that. Don't know what I will get for the next car yet, but his frankness impressed me.
  • nyccarguynyccarguy Stamford, CTPosts: 7,468
    Not a Taurus. besides...you don't want to buy a rental even if it is only a year old.

    2001 Honda Prelude Type SH/ 2011 BMW 328xi / 2011 Honda Pilot EX-L w/ Navigation

  • isellhondasisellhondas Issaquah WashingtonPosts: 17,665
    I wouldn't be afraid of a rental.

    His advise was right on target. Few cars depreciate faster than a Taurus.
  • im_brentwoodim_brentwood Posts: 4,883
    Me either.

    Although... Buicks? SAABs?

    Bill
  • isellhondasisellhondas Issaquah WashingtonPosts: 17,665
    Anything Korean are probably the worst.
  • landru2landru2 Posts: 638
    Conversion vans, any make.
  • This goes back about a couple of years when I bought my Audi A4. The salesperson's appearance was pleasing:no gaudy jewelry or the fake "welcome to ..." stuff. Neatly dressed in khakis and a polo shirt with Audi logo.Very professional.

    Now, at that time,based on what I read , a 5-6% over invoice on A4s was considered a good deal, as demand was high and supply tight.
    This guy offered to sell me the car for 7% over without any haggle within minutes of my test drive. He simply said that the msrp was $x and he could sell me the car for $y. Not a special deal, but just a nice honest price.I accepted that in a heartbeat...I was not going to grind him for that other 1-2%. He did all the paperwork himself,ordered the car and it was ready when he promised. No finance officer or any pressure to buy anything extra.

    A few other things also impressed me. I did not know what "leatherette" was, and asked him. Based on my previous experience of salesman, I was prepared for a long harangue over how great the stuff was. Instead, he just said , "It is fake leather , that's all"!
    The test drive was fun as well:he simply gave me the keys,went over a few basic controls, and told me to be back in 30 minutes.
    Best car buying experience of my life.

  • Who was he? I have friends who may be considering an Audi and we're not far from New Jersey.
  • I purposely left out the dealership name thinking it would be against Edmunds policy to name names. But since I see the orginator of this thread has done so, here it is:
    Joel Lambert
    Flemington Audi/Porsche/VW
    Flemington NJ

    It is kind of far from CT, though.
  • nyccarguynyccarguy Stamford, CTPosts: 7,468
    where in jersey is flemington?

    2001 Honda Prelude Type SH/ 2011 BMW 328xi / 2011 Honda Pilot EX-L w/ Navigation

  • It's in the upper-middle of the state. If you take 287 out west and then hop on 206 south, your getting close.
  • I bought my new car back in Feb and it was pretty eary going as well. I checked the price on Z3 thru the web and came up with what I though to be a reasonable price. Ran the carsdirect.com (or something close to it) and got their price which was a bit higher than what I though was a reasonable..(Feb in Philly...convertible is not going well.) Sent e-mails to 3 or 4 local dealder within 15 miles of my residence or work and waited. One place called (Don Rosen BMW) and told me up front that they won't give a quote on a phone but would like me to come down and test drive and talk... 1 place called and left a message on my machine basically quoting a MSRP...I passed it...another place called and gave me some discount but not to my liking....so I went to the first dealer and test drove....Told the sales guy that I know that the BMW was offering a dealer incentive and asked him to pass it to me as a discount since that won't make no difference on dealer's profit margin prior to the BMW incentive... Sales guy says no problem. next I wanted more discount since it was Feb and the sales of convert was not that great....we came up on my desired price within 5 minutes of discussion... Next came trade-in...I told him my desired price (armed with info from Bill and Terry from trade-in topic) and 20 minutes later, (they wanted to check my car...so they offered me lunch while waiting...) we agreed on trade-in.... asked him to throw in floor mats and wind screen and he said he has no authority on that but would talk with GM telling me it's most likely going to happen. He talked with GM for a minute or two and came back saying OK.... I think whole thing took about 1 hour from me walking in to he's office and signing the dotted line...and 20 - 30 minutes were spent on test driving..... I would say the sales guy was great and the dealership didn't have any finance guy trying to sell me something...(Sales guy did the financial paper work and he was the one who told me to go with BMW finanicing b/c they had low APR which did beat my previously arranged loan...) I would do business with this guy/dealership again....
  • raybearraybear Posts: 1,776
    I hope you gave him a great report when BMW called. 100% CSI scores are like getting a good tip.
  • They didn't call but they sent 2 surveys....I gave good scores.
  • landru2landru2 Posts: 638
    on a great experience.

    Funny how the place that refused to give a phone or email quote turned out to be the best place to deal. I think a lot of people here would've dismissed them immediately because of that. Sounds like they would've missed out on a great experience.

    It just goes to show that there isn't one "best way" to sell cars and make customers happy.
  • isellhondasisellhondas Issaquah WashingtonPosts: 17,665
    And have been the top dealer in the state for 22 years. Still...probably do lose a few when we won't give numbers to go shop!
  • Isellhondas, what's wrong with offering a price over the phone, or at least a price range? If I were doing some serious shopping I might call someone like you from a distance, how do you handle that?
  • If the sales man tells me as a policy of dealership that they don't give out a quote over the phone and is curteous about it...then I don't see the problem.....I'm shopping for a car that cost 35K+ here and I wouldn't make a deal over the phone before I check out how they operate so if they tells me that they don't do business over the phone nicely...well no problem with me. Curtesy and good service goes a long way in my book. Now, I'm considering an Audi S4 for my next purchase and guess what? the Don Rosen also has Audi dealership and it will get my first call/visit.
  • when I will do everything I can not to give out numbers over the phone. I will give a customer a range if they persisits. The funny thing about a range is what the customer will actually remember when told the range. I seriously doubt if anyone here has called 3 dealerships for prices over the phone and only one store gave them a number. Am I to believe that they went into the one store that gave them numbers? Things must work different in my neck of the woods if this is how people are buying cars.
  • I can understand if you are shopping locally, but what if you are too far away and just want a quote? One of the isells could answer this also.
  • fdthirdfdthird Posts: 352
    Steve Willis at Park Inn Ford in Valley Stream, NY saved a Mustang sale for Ford after I was treated very badly at another dealer. I have since bought 2 additional cars from him and recommended him to several friends. A good guy who deals honestly with with you!
  • one good thing about living in/near a large city is that I have access to any car dealership in local area......:)
  • My family has bought 3 vehicles from our local Chevy dealer in the past 18 months. The forst was our 2000 Chevy Silverado. My step-Mom needed this truck to tow a horse trailer and she was very picky how the truck should be configured. We shopped a lot of dealers and found the best deal and service right in our town at Freehold Chevrolet, Freehold, NJ. Mitch Zarrow (called "Big Mitch" because he is 6'5" tall) was up-front and dealt with us in a very professional and straight manner. He was patient as my step-Mom asked repeated questions about axle ratios and hitches. Mitch is a "car guy" and loves his job and it comes through. His business is 95% referral. We got a great price on our Silverado and left thrilled.

    When I lost my company car due to a career change I went to see Big Mitch. He had a 1997 Monte Carlo Z34 on his lot that caught my eye. Mitch gave me a REALLY good deal and we signed the deal that night. Again, he was a pleasure to deal with. While the paperwork was being processed we BS'd about Corvettes and shared a few laughs.

    My Dad got the itch for a new car this fall and the 0% financing was too good to turn down. After driving a lot of different makes, my Dad decided on a 2002 Chevy Impala LS. Mitch took great care of us yet again. By this time we know all about his son who is going away to college. The relationship is one built on trust and respect. Mitch should serve as an example of sales done right!

    I refer people to him all the time. I think we need to show our appreciation when someone give you great service and makes the car buying experience a good one.
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