Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!





CONSIDERATE Salespeople & CONSIDERATE Buyers

daysailerdaysailer Posts: 711
edited March 14 in Acura
There's plenty discussion of the bad in auto sales, on both sides of the transaction and I have never been eager to engage in the process, but I've just had a very positive experience. Use this thread to discuss yours.

I recently sent FAX & e-mail proposals to several dealers to purchase an Acura TL. David Lindsey, who handles Internet sales at Riddle Acura in Chesapeake Va responded with a counter offer by e-mail, but it was over my target. I made a counter offer (e-mail) and he accepted. We exchanged detail information by telephone and agreed on a delivery time. My Wife & I met David at the dealership last evening, consumated the deal and returned home with our TL.

David was very straightforward, professional and a pleasure to deal with! He quoted his price as an "out-the door" figure including TT&L (and I countered in kind) and there was no attempt to add fees or pressure to sell add-ons at any point. We dealt only with David and did not have to "run the gauntlet" of managers, "closers", F&I, or "mop & glo" salesmen (as we did in our last new car purchase). Most of our time at the dealership involved relaxed discussion of the car and its features, David handled the paperwork in about 15 minutes. It was the most pleasant car purchase experience that I have ever had!

Thanks David, and Riddle Acura.
«13456715

Comments

  • mirthmirth Posts: 1,212
    It's nice that they didn't try to throw the closers, F&I, and mop & glows at you. That's probably why it only took 15 mins - they did most of it before you showed up. I imagine that's one of the advantages of email/fax/phone deals - the deal is 'done' before you step into the dealership.
  • raybearraybear Posts: 1,776
    And a good way of doing business. No room for haggling when it's done quick and neat. Good going, Richard.
  • I had a very pleasant experience buying our last vehicle (with four wheels). The salesman is one that DID NOT get the sale of our previous vehicle because we decided on a different brand.

    Because he treated us well and was professional in his dealings, we went back to him six months later to buy our next.

    We made an appointment with him (we live 70 miles away), and went in to test drive the truck. We got to the dealership early since we hate to be late for anything and found the truck we wanted, opened the tailgate, and sat there until he arrived (he made the appointment on his day off).

    While we waited for him to arrive, we were asked by five different sales people if we needed help (customer on the lot, customer on the lot!!). After he arrived, we test drove the truck, made our offer, accepted his counter offer, and did the paper work.

    Easy and stress free. I would go back to this salesman any day if he is selling a vehicle I want!
  • Having an appointment removes 99% of the "high pressure" feeling of being "pounced on." OTOH, those other salesmen were only doing their jobs by inquiring: sometimes, customers complain that the sales reps ignore them!

    You hit the target: reward the good guys with the deals. Then, everybody wins!
  • Thanks for your comments. I was impressed by the salesman and wanted him to get the sale and not have to split an "up", so that was the reason for the appointment.

    In fact, we called this salesman to let him know we were buying something else after our first visit with him and the test drive. His behavior while we were shopping and his response after he found out we were buying something else was the reason I wanted to deal with him again.

    Not only do I reward the good salesmen, but I will not do business with a dealership that tries to take advantage during our research visits!
  • nyccarguynyccarguy Stamford, CTPosts: 7,092
    I leased a brand new 2000 Saab 9-3 5-door in December of 1999. The salesman (Mike Avezanno of Ramsey Saab/Volvo) was extremely knowledgeable, friendly, & treated me with respect. I did not feel uncomfortable at all (and I shouldn't) buying a car from a luxury European automaker (I was 23 at the time). He gave me a great lease rate on my car with $0 down. I leased the Saab from him because it was CHEAPER than the Accord & Passat I looked at.

    2001 Honda Prelude Type SH/ 2011 BMW 328xi / 2011 Honda Pilot EX-L w/ Navigation

  • eharri3eharri3 Posts: 645
    You might want to tell your story over in the inconsiderate buyer's section. It's cool that you sat and waited for your guy rather than just going with the first salesman that approached so you didn't have to wait so long. It may sound like common sense but to many people it isn't.
  • mrdetailermrdetailer Posts: 1,118
    I was looking at a Taurus, Mazda 626, and Escape/Tribute. When I asked about the Taurus he said wait a year and buy one from a lease or rental. Their value goes down quickly. I appreciated that. Don't know what I will get for the next car yet, but his frankness impressed me.
  • nyccarguynyccarguy Stamford, CTPosts: 7,092
    Not a Taurus. besides...you don't want to buy a rental even if it is only a year old.

    2001 Honda Prelude Type SH/ 2011 BMW 328xi / 2011 Honda Pilot EX-L w/ Navigation

  • isellhondasisellhondas Issaquah WashingtonPosts: 17,347
    I wouldn't be afraid of a rental.

    His advise was right on target. Few cars depreciate faster than a Taurus.
  • im_brentwoodim_brentwood Posts: 4,883
    Me either.

    Although... Buicks? SAABs?

    Bill
  • isellhondasisellhondas Issaquah WashingtonPosts: 17,347
    Anything Korean are probably the worst.
  • landru2landru2 Posts: 638
    Conversion vans, any make.
  • This goes back about a couple of years when I bought my Audi A4. The salesperson's appearance was pleasing:no gaudy jewelry or the fake "welcome to ..." stuff. Neatly dressed in khakis and a polo shirt with Audi logo.Very professional.

    Now, at that time,based on what I read , a 5-6% over invoice on A4s was considered a good deal, as demand was high and supply tight.
    This guy offered to sell me the car for 7% over without any haggle within minutes of my test drive. He simply said that the msrp was $x and he could sell me the car for $y. Not a special deal, but just a nice honest price.I accepted that in a heartbeat...I was not going to grind him for that other 1-2%. He did all the paperwork himself,ordered the car and it was ready when he promised. No finance officer or any pressure to buy anything extra.

    A few other things also impressed me. I did not know what "leatherette" was, and asked him. Based on my previous experience of salesman, I was prepared for a long harangue over how great the stuff was. Instead, he just said , "It is fake leather , that's all"!
    The test drive was fun as well:he simply gave me the keys,went over a few basic controls, and told me to be back in 30 minutes.
    Best car buying experience of my life.

  • Who was he? I have friends who may be considering an Audi and we're not far from New Jersey.
  • I purposely left out the dealership name thinking it would be against Edmunds policy to name names. But since I see the orginator of this thread has done so, here it is:
    Joel Lambert
    Flemington Audi/Porsche/VW
    Flemington NJ

    It is kind of far from CT, though.
  • nyccarguynyccarguy Stamford, CTPosts: 7,092
    where in jersey is flemington?

    2001 Honda Prelude Type SH/ 2011 BMW 328xi / 2011 Honda Pilot EX-L w/ Navigation

  • It's in the upper-middle of the state. If you take 287 out west and then hop on 206 south, your getting close.
  • I bought my new car back in Feb and it was pretty eary going as well. I checked the price on Z3 thru the web and came up with what I though to be a reasonable price. Ran the carsdirect.com (or something close to it) and got their price which was a bit higher than what I though was a reasonable..(Feb in Philly...convertible is not going well.) Sent e-mails to 3 or 4 local dealder within 15 miles of my residence or work and waited. One place called (Don Rosen BMW) and told me up front that they won't give a quote on a phone but would like me to come down and test drive and talk... 1 place called and left a message on my machine basically quoting a MSRP...I passed it...another place called and gave me some discount but not to my liking....so I went to the first dealer and test drove....Told the sales guy that I know that the BMW was offering a dealer incentive and asked him to pass it to me as a discount since that won't make no difference on dealer's profit margin prior to the BMW incentive... Sales guy says no problem. next I wanted more discount since it was Feb and the sales of convert was not that great....we came up on my desired price within 5 minutes of discussion... Next came trade-in...I told him my desired price (armed with info from Bill and Terry from trade-in topic) and 20 minutes later, (they wanted to check my car...so they offered me lunch while waiting...) we agreed on trade-in.... asked him to throw in floor mats and wind screen and he said he has no authority on that but would talk with GM telling me it's most likely going to happen. He talked with GM for a minute or two and came back saying OK.... I think whole thing took about 1 hour from me walking in to he's office and signing the dotted line...and 20 - 30 minutes were spent on test driving..... I would say the sales guy was great and the dealership didn't have any finance guy trying to sell me something...(Sales guy did the financial paper work and he was the one who told me to go with BMW finanicing b/c they had low APR which did beat my previously arranged loan...) I would do business with this guy/dealership again....
  • raybearraybear Posts: 1,776
    I hope you gave him a great report when BMW called. 100% CSI scores are like getting a good tip.
«13456715
This discussion has been closed.