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2000 Honda Accord V6 (EGR Valve replaced 2 times)
Accord and previously owned Prelude)who has serviced my cars for several years. They were aware of the previous EGR problem and decided to clean my EGR valve. Guess what...the light stayed off until I reached 47K miles just last week. I took the car into my regular dealer again for brake replacement and we discussed my check engine light problem. I did not have time that day to leave the car and decided it was best to go back to the original dealer who had done the first replacement. This dealer decided to chemically clean the EGR valve and ports and that this should resolve the problem. I inquired about further investigation of my problem (as in talking to California tech's again) and was advised that this should get rid of the problem. WRONG...the light came on again. Luckily this dealership did not charge me for the soaking of my EGR valve the previous day but ...the next day
they spoke with the tech's in California at Honda and they advised that my EGR valve would need to be replaced. I of course inquired about Honda covering the cost of this replacement and was advised that the District Manager would have to be contacted. The reply from the DM was that Honda would in fact cover the cost of the part but I ..the one who keeps on losing use of my car..and time...would be responsible for the labor cost. I was advised to contact the Honda Customer Service 800 number which I did. I made a complaint about my recurring problem. The preson that I spoke with was very understanding and advised me that if I would have contacted them before the DM was contacted by the dealership that they would have absorbed the labor and part cost. She advised that she could not override decision of DM as he had final word.
She advised me that this was a one time only "Goodwill part" offered by Honda to replace my valve and that any additional problems that I had of this kind would be at my expense. She did check on recalls of this type for my model and none were out. I asked if I had any additonal recouse and was advised to call the Better Business Bureau. I laughed. I could not believe that this was the only response that Honda would offer. I get more attention when I am looking for a new car - or while I am waiting on my car to be repaired and the salespeople think that I am looking to purchase. When I tell the salesperson of my problem they walk away. I was advised by a new friend at one of the dealerships that some 2000 models are just now coming in with this problem. I guess most people do not drive as much as I do (suburban working mom with kids in private school and husband who coaches baseball). Please respond if you have this problem or know of another solution that the Honda tech's have not found. The code from the computer is always the same. The dealer who has now replaced this valve twice has offered to set up a meeting for me to discuss my problems with the district manager for my area. I will advise if the happens what the outcome is. I still have faith that Honda will do what is right to correct my problem as I have supported their organization for many years between purchases and maintenance.
By the way so far so good with my car. My light has not come on for 2 days but I do not want to jinx myself. Thanks for your time and any info that you have to pass on. Life is still good...