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Questions About Auto Insurance & Accidents

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  • sandman_6472sandman_6472 Coral Springs, FLPosts: 3,498
    Just seems unfair, and their commercials do not explain this fact. A bit deceiving to be honest!!!

    2015 Audi A3 (wife) / 2015 Golf TSI (me) / 2009 Nissan Versa SL Hatch (daughter #1) / 2008 Hyundai Accent GLS (daughter #2)

  • andres3andres3 CAPosts: 6,507
    corvette said:

    andres3, sorry to hear, sounds like the justice system did not work for you (as it often doesn't). I doubt "average length of time an American keeps their car before they sell it" is an appropriate legal standard and the whole point of DV is that you should be able to immediately sell the car without incurring a financial penalty beyond the normal depreciation a non-wrecked car incurs.

    It seems as if a lot of insurance carriers run their auto claims departments as profit centers. After an accident a couple of years ago, which I will not repeat the details of, but suffice it to say my vehicle should have been totaled but wasn't, I am looking for a new carrier. (The fact that I have four personal and commercial policies with this carrier and have paid thousands of premium each year for seven plus years was not a concern to them, and still isn't.)

    I do not believe I am eligible for USAA. Consumer Reports says Amica is pretty good. I'm looking for a financially solvent company which does what is best for its customer when faced with a "grey area" decision like whether to declare a clean vehicle with a lot of expensive damage a total loss. In the event I cause a crash, I also want my carrier to be generous with the other party. I do not want a company that will automatically lowball the other guy's damages and cause me to get sued (this happens a lot).

    Any suggestions for companies I should consider, besides Amica? I also do not believe I meet Chubb's acceptance criteria (my house isn't expensive enough).

    I agree with you that the date of loss is the best date to go by when establishing value. One day you could have sold your car for X amount. The next, you are facing 60 days of repairs and untold DV. That delta is what you should be compensated for in DV; not some theoretical future sell date.

    I was pretty shocked the judge came up with a rather low $3K DV; things in court appeared to go very well for me. Now I hate it when cases are taken "under advisement" for "further research." I'd of done better if he'd of taken my number and their number and split the difference right then and there.

    Maybe he rewarded the defendant for being so purely honest. Only the insurance rep tried some legal non-sense about trying to assess shared blame. The defendant admitted "I didn't see him." Made the fault easy to prove.
    2016 Audi TTS S-Tronic (DSG 6-Speed) quattro. Wife has 2015 VW Golf Sportwagen TDI SE
  • benben14benben14 Posts: 1
    Hi,

    I plan to buy a car in SF and I need a full coverage to lower risks. My question is simple: how there specifics for foreign people when subscribing to a car insurance? For example, if I choose a full coverage (physical damage, liability, collision) will I be charged additional fees in case I get hit (accident) ? I'll certainly buy this kind of car, it's a cheap SUV as described on edmunds.
    Hopefully it's the right place to ask.
    Thanks, Ben
  • Mr_ShiftrightMr_Shiftright CaliforniaPosts: 51,323
    Your policy will probably have a deductible on the comprehensive and collision part. Depending on which deductible you choose (usually $250, $500, or $1000), you get a different rate. If you are going to park on the street in San Francisco, you should probably take the lowest deductible.

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  • Need advice. Our 2016 Jeep (one month old with less than 1000 miles) was hit while parked in a parking lot by a large bucket truck. The driver left the area, but we found him. The damage isn't enough to be totalled (preliminary estimate $6000). While I would like to get a new vehicle because ours will never be the same, I understand this might not be reasonable. Even though, I am seriously considering buying a new one when ours is repaired. With regard to diminshed value, do I tell his insurance co. in the beginning that I expect DV, or wait until repairs are completed? Just not sure of the steps involved and how to find an auto appraiser in our small area or can a dealer give us the values we need?

    Thank you.
  • andres3andres3 CAPosts: 6,507
    The average body shop will probably find it easy to build and meet Chrysler's specified tolerances and deviations; being as they are probably quite wide when compared to the rest of the industry.
    2016 Audi TTS S-Tronic (DSG 6-Speed) quattro. Wife has 2015 VW Golf Sportwagen TDI SE
  • Mr_ShiftrightMr_Shiftright CaliforniaPosts: 51,323
    edited February 12
    The real Kiss of Death is when the CARFAX reports says "air bag deployed" or "frame damaged". Of course, modern cars don't have frames, so I'm not sure what that means exactly---no doubt "subframe" damage, or distortion of the unibody structure.

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  • SJC09SJC09 Long Island, NYPosts: 8
    I just recently had a new Allstate policy written up that will be going into effect next month. I already have had to escalate an issue with rating to Allstate corporate on my initial premium, as the agent did not correctly put my education level and work experience in the manual quote. (Initially rated as having no high school diploma, and 3 years work experience -- in actuality, employed 19 yrs and have MS degree.) Agent told me those factors did not affect premium at all, and would not update the information.. That correction changed the "Rating Tier" value on the declarations page of my new policy to change from "50 - 00" to "33 - 00", and subsequently lowered the premium by $105.41 for 6-month policy.

    Does anyone here know how to decipher the Rating Tier?
  • Mr_ShiftrightMr_Shiftright CaliforniaPosts: 51,323
    Well these tiers are risk ratings. In some states, the law requires that the insurance company reveal the customer's particular tier on their policy, but I don't think they are under any obligation to explain the entire system to you. The tier system isn't standardized either, so some companies might have more tiers, or different tiers, etc.

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  • SJC09SJC09 Long Island, NYPosts: 8
    I was hoping that maybe a current or former Allstate agent may be viewing that could shed some light...Thanks
  • Mr_ShiftrightMr_Shiftright CaliforniaPosts: 51,323
    edited February 24
    Oh you mean how they determine which tier you fit into?

    If you want to plow through this report from NJ on the tier system in that state, you might find some interesting information.

    Tier Rating Plans and Underwriting Rules, State of New Jersey

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  • andres3andres3 CAPosts: 6,507

    Well these tiers are risk ratings. In some states, the law requires that the insurance company reveal the customer's particular tier on their policy, but I don't think they are under any obligation to explain the entire system to you. The tier system isn't standardized either, so some companies might have more tiers, or different tiers, etc.

    I think the tier system is rigged, and designed to maximize profits and line the wallets of fat cats and insurance giants.

    Health care insurance going single payer for all might just be the beginning of the end for the fraudulent insurance cabal.
    2016 Audi TTS S-Tronic (DSG 6-Speed) quattro. Wife has 2015 VW Golf Sportwagen TDI SE
  • Mr_ShiftrightMr_Shiftright CaliforniaPosts: 51,323
    Insurance law is generally formulated by insurance company lobbyists, so you know who's going to come out smelling like a rose 9 times out of 10.

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  • sandman_6472sandman_6472 Coral Springs, FLPosts: 3,498
    Yes, single payer might just be the ticket for the future of what the AHCA was all about. Only time will tell.
    And with auto insurance, it really is a shame that longevity with a company means squat to them. We've found that changing companies every few years results in better priced premiums in the beginning but then after a couple of years, the prices start that familiar creep up again which facilitates the whole process being started over and taking on a new company. Seems a bit silly but for some reason, that's the way it's been here in the U S. And it's something I'll never understand. Good customers who don't file many claims, or even those that never do, should be given the lowest prices and should be wanted to maintain their policies with the current companies. But for some reason, this is just not the case. Makes me mad as hell actually!!!
    "I'm mad and I'm not going to take it any more"! Maybe like in the movie, "Network", folks should stand up together and demand that things change for the better! Probably think others might just feel the same way here.

    The Sandman

    2015 Audi A3 (wife) / 2015 Golf TSI (me) / 2009 Nissan Versa SL Hatch (daughter #1) / 2008 Hyundai Accent GLS (daughter #2)

  • andres3andres3 CAPosts: 6,507
    Maybe they have an algorithm that tells them those who haven't had a claim in many years are starting to test their luck and might have one just to being "due."
    2016 Audi TTS S-Tronic (DSG 6-Speed) quattro. Wife has 2015 VW Golf Sportwagen TDI SE
  • Mr_ShiftrightMr_Shiftright CaliforniaPosts: 51,323
    That would only work if skill wasn't involved in driving, and I guess for many people it isn't! I read that Americans rack up about 15 million collisions a year.

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  • sean2000sean2000 Posts: 5
    edited March 22
    Hello Helpers, I have been reading through some of the comments here, and understand that the DV (Diminished Value) claim is not straight forward as the Insurance Companies are [non-permissible content removed]!

    I live in Ohio and have a Lexus ES 2009, 84K miles, which was recently rear-ended (in Ohio) with cracked bumper and possibly some "bending" of the exhaust pipe. Bring it to the Lexus dealer, and the repair cost was estimated over $2K. But the Insurance switched out the bumper replacement to using a Replacement Part instead of original Lexus part, claiming any car over 5 years and not current mode. So it would not get OEM part. Hence the repair would now come down to less than $1500.

    By Kelly Blue Book Estimates, pre-accident trade in value ranges from 11K to $13K based on varying conditions, and private sale is about $13K.

    Appreciate if you can shed some lights on the following:
    1) Is the adjuster right about the replacement part for my OEM part?! I mean, I am a victim here, and I see that the Ins is taking [non-permissible content removed] excuses to avoid doing the right thing!

    2) About the DV claims. Based on the 17C formula, with based value of 10% of Vehicle, what is the proper "Damage Multiplier" should be used? After all those stupids and flaw multipliers, I guess I would be lucky to see $300 DV claim.

    Or you think I should go to the trouble of hiring an expert in assessing the DV? How much would that be?

    3) Due to various phone calls, and sending car in for repair estimates, these have taken hours of my time. Shouldn't the Ins reimburse my time?

    I mean, I am a victim in this accident, yet at the end, I wasted hours of my time + getting a lousy replacement part + loss of DV of car. Feel like Ins company is rubbing salt into wound.

    Thanks
    Sean
  • andres3andres3 CAPosts: 6,507
    sean2000 said:

    Hello Helpers, I have been reading through some of the comments here, and understand that the DV (Diminished Value) claim is not straight forward as the Insurance Companies are [non-permissible content removed]!

    I live in Ohio and have a Lexus ES 2009, 84K miles, which was recently rear-ended (in Ohio) with cracked bumper and possibly some "bending" of the exhaust pipe. Bring it to the Lexus dealer, and the repair cost was estimated over $2K. But the Insurance switched out the bumper replacement to using a Replacement Part instead of original Lexus part, claiming any car over 5 years and not current mode. So it would not get OEM part. Hence the repair would now come down to less than $1500.

    By Kelly Blue Book Estimates, pre-accident trade in value ranges from 11K to $13K based on varying conditions, and private sale is about $13K.

    Appreciate if you can shed some lights on the following:
    1) Is the adjuster right about the replacement part for my OEM part?! I mean, I am a victim here, and I see that the Ins is taking [non-permissible content removed] excuses to avoid doing the right thing!

    2) About the DV claims. Based on the 17C formula, with based value of 10% of Vehicle, what is the proper "Damage Multiplier" should be used? After all those stupids and flaw multipliers, I guess I would be lucky to see $300 DV claim.

    Or you think I should go to the trouble of hiring an expert in assessing the DV? How much would that be?

    3) Due to various phone calls, and sending car in for repair estimates, these have taken hours of my time. Shouldn't the Ins reimburse my time?

    I mean, I am a victim in this accident, yet at the end, I wasted hours of my time + getting a lousy replacement part + loss of DV of car. Feel like Ins company is rubbing salt into wound.

    Thanks
    Sean

    I feel for you man, I feel for you. Unfortunately the only way to truly be made whole after an accident is to yell loudly, complain thoroughly, and be willing to take it to court and follow-through on your threats as most people make empty threats and they end up being bluffs. Insurance companies know this and take advantage. If we the people inundate the insurance companies with lawsuits and don't "settle" for pennies on the dollar, then things will change.

    You Lexus is "old" (anything over 7 years) so your DV claim wouldn't be for much more than the cost to hire an appraiser. However, if you are intent on getting DV; that's your best bet on principle. Forget the formulas and multipliers, they are bogus. You probably have about a $750-$1,000 legit DV claim. You also have a right to specify OEM parts for your Lexus. I think they will cave on that given enough pressure. Or you can bargain and negotiate and say if they provide OEM parts you'll half your DV claim right off the bat.

    Claiming costs for wasted time is an uphill battle. A lot of judges will think tough luck, that's life! Of course all us good drivers know it isn't just life, but negligence that causes these situations.

    You should also demand a luxury car rental vehicle while it is being repaired, or at least a "premium" rental to approximate what you have lost use of during repairs. Why should someone used to driving around in a nice luxury car suddenly be forced to drive around in a $10K econo box that might get them killed in another accident whereas they would have survived in a "safer" vehicle!

    Insurance companies think amount of seats equals "the same" transportation. By that reasoning, a 2 seat Smart car is equivalent transportation to a 2-seat Bugatti Veyron.

    All of the above is done in an effort to cheat people, and be cheap (saving them $$$). It's all about the money; not about being fair or equitable.



    2016 Audi TTS S-Tronic (DSG 6-Speed) quattro. Wife has 2015 VW Golf Sportwagen TDI SE
  • Mr_ShiftrightMr_Shiftright CaliforniaPosts: 51,323
    I don't understand what this means: "But the Insurance switched out the bumper replacement to using a Replacement Part instead of original Lexus part, claiming any car over 5 years and not current mode"

    As for the DV part of your question, in my opinion you don't have a DV claim worth pursuing, as you suspected.

    As for the OEM part dispute---laws vary state by state as to what an insurance company may or may not offer to you. So you would have to study those laws in the state where you live. In all the states I was able to take a quick look at, they do specify that after 2 or 3 years old, OEM parts are not required.

    However, you can do two things in conformance with the regulations:

    1. You can offer to pay the difference for the OEM part

    2. If you can prove that the aftermarket part they intend to use is inferior, you may be able to force them to give you the OEM part. I'm not sure how you, or any insured person, is going to accomplish this exactly.

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  • sean2000sean2000 Posts: 5
    Thanks ShiftRight and Andres.

    Ins company is MetLife (Metropolitan). They claim, based on their procedures, they would only replace the bumper with Lexus original part OEM if the car is either less than 5 years old, and is current model. Which in my case it is not.

    So it seems like both the DV claim + OEM Bumper is not an good and quick option to me. Did not realize how Ins company is such a huge vampire!
  • andres3andres3 CAPosts: 6,507
    sean2000 said:

    Thanks ShiftRight and Andres.

    Ins company is MetLife (Metropolitan). They claim, based on their procedures, they would only replace the bumper with Lexus original part OEM if the car is either less than 5 years old, and is current model. Which in my case it is not.

    So it seems like both the DV claim + OEM Bumper is not an good and quick option to me. Did not realize how Ins company is such a huge vampire!

    There's a reason Bernie's single payer approach to insurance is popular. While I believe "no-fault" States lead to higher incidents of claims and higher costs result, I think cutting out the "middle man," which in most cases is the insurance company, could be a great thing.
    2016 Audi TTS S-Tronic (DSG 6-Speed) quattro. Wife has 2015 VW Golf Sportwagen TDI SE
  • Mr_ShiftrightMr_Shiftright CaliforniaPosts: 51,323
    Insurance law is usually written with the active participation of insurance lobbyists---so there you go.

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  • kyfdxkyfdx Posts: 43,628
    Also, "No Fault" doesn't really mean, No Fault

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  • andres3andres3 CAPosts: 6,507
    kyfdx said:

    Also, "No Fault" doesn't really mean, No Fault

    But the theory is you socialize the losses bad drivers create to make the good drivers pay more, but you hope that offsets because no lawyers need to argue about who is at fault, or do I have that wrong.
    2016 Audi TTS S-Tronic (DSG 6-Speed) quattro. Wife has 2015 VW Golf Sportwagen TDI SE
  • kyfdxkyfdx Posts: 43,628
    andres3 said:

    kyfdx said:

    Also, "No Fault" doesn't really mean, No Fault

    But the theory is you socialize the losses bad drivers create to make the good drivers pay more, but you hope that offsets because no lawyers need to argue about who is at fault, or do I have that wrong.
    I live in a "no-fault" state, but it doesn't work anything like you think it would. Insurance companies still find fault, and lawsuits are still filed.

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  • andres3andres3 CAPosts: 6,507
    kyfdx said:

    andres3 said:

    kyfdx said:

    Also, "No Fault" doesn't really mean, No Fault

    But the theory is you socialize the losses bad drivers create to make the good drivers pay more, but you hope that offsets because no lawyers need to argue about who is at fault, or do I have that wrong.
    I live in a "no-fault" state, but it doesn't work anything like you think it would. Insurance companies still find fault, and lawsuits are still filed.
    Well, it's and it was a bad idea to begin with, so I'm not surprised it is not working out as the proponents had hoped. If anything, we need greater punishment for "accident" causers. Huge fines and 100 hours of remedial driver's training might be in order.
    2016 Audi TTS S-Tronic (DSG 6-Speed) quattro. Wife has 2015 VW Golf Sportwagen TDI SE
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