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VW Touareg SUV

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Comments

  • vpotlurivpotluri Posts: 47
    Even though I felt that the interior cabinet space was poor in the Touareg, my biggest problem is with the lack of attention shown by the dealer when I walked into the showroom. They could see me for 30 minutes but not one cared to ask if they can help. I currently drive a Mercedes ML and am used to a decent level of service and support and Volkswagen dealers, like many have said here, don't seem to understand what that means. I am not paying $40K+ for poor service. I am used to getting a E320 sedan when I drop off my ML for free maintenance. When I asked a VW dealer if they give loaners, he said they will provide "something". Okay!!!!

    As for RX330s not selling, that is news to me.
  • markcincinnatimarkcincinnati Posts: 5,049
    Whenever either my wife or I take our Audis in for service, we are loaned A4 1.8T quattro automatics with premium and sport package (I know because the tires and wheels are 17"'s although I guess it is possible that the car loaned just has the upgraded wheel option -- but that's really beside the point).

    Several times I have been loaned A6 3.0's, once or twice I was loaned an A6 2.7T and 1 time an S4 automatic?!? My wife was loaned a front trak TT with a 6speed auto last time.

    The cars in for service are always washed and sometimes vacuumed.

    We have a dealer charge so even if there is a charge it is never at the "point of purchase" that funds are required. Although with the Audi advantage the biggest cost is the upcharge for Mobil1 Oil.

    The whole approach is meant to minimize the fact that you are in for service -- there appears to be a culture that fundamentally wants you to know that they know they are "putting you out" and that they will bend over backwards to make you feel as little pain as is possible.

    The sales people are also regularly checking up on the customers and not changing from a "I love you while you're buying" to a "get outa my way, boy, you bother me" after the sale.

    I am unable to speak for all VW dealers, or in fact, any VW dealers -- I can only speak as a previous and potential future customer. As Monty Python says "run away. . .run away!!"

    Damn, and I'm starting to really like the VW products.

    Shame, damn shame.
  • clpurnellclpurnell Posts: 1,087
    Which dealer did you go to. I am in houston and have visited two dealers. Momentum seemed unwilling to move off price But Archer was ready to cut a deal if we were ready to buy.
  • surfsuppsurfsupp Posts: 10
    keep us posted on any "deals" on the treg you might come across. with the cayenne, mdx, fx35/45 and x5 discounting, i have to imagine it can't be long before the touareg is too.
  • beauxdadbeauxdad Posts: 4
    I bought from Clear Lake VW on I 45 south. I did not get any deal,even though I tried and tried. The S.M. said he would be fired for any deviation
    in price. I had been talking to them for at least two months prior to first showing. If Archer will cut a deal go for it!
  • dieselbreathdieselbreath Posts: 243
    I bought my New Beetle at Cowell Motors in Richmond BC. One time they didn't have any loaners left, so they rented a Windstar from the rental shop around the corner. They paid for everything.

    Later I had a fog lamp out in the Beetle and my dealer was booked, so my wife took my car into Guildford VW in Surrey. She got a New Beetle GLS with the 1.8 Turbo plus aftermarket airdam and other customizations for an overnight loaner (replacing a fog light on a New Beetle requires taking the bottom cover off the car and going in from the back ... 5 hours or something).

    Even for simple oil changes the car always comes back washed outside, vacuumed inside, all windows washed inside and out, with a comment card. We now do our service at Bruce Norman's dealership in Langley BC. The service at all 3 VW dealers is as good as I ever got at Mercedes of Canada on Broadway Ave. in Vancouver (Canada's largest Mercedes dealership by sales volume).

    However, I've talked to friends in Seattle and its obvious that the dealerships don't take their jobs as seriously. And the prices!

    We had a rear seal replaced on my wife's Eurovan, along with the clutch and some hoses for just over $1000 CDN with tax. A friend in Seattle had just the clutch replaced on his Eurovan and it was almost $1500 US. Factoring in exchange at the time, he paid double for less work.

    If that's typical of US VW dealers, then its no wonder that VW will sell more cars in China next year than they will in the US! (They have over 38% market share in China, and also build Audis there)
  • superdonsuperdon Posts: 16
    I am currently in Korea and will be back in the states in early AUG. I have a V-8 Touareg on order with a SEPT. delivery date. We get a discount of about $2,500 with a military sales program. I agree with everyone who is concerned about VW customer service. I really don't think that they went about this the right way. To be honest I have never had any real contact with VW sales or service personnel. I have had lot of contact with the people of Lexus, and BMW. I must say they know what to do to make THE CUSTOMER happy!!! Their cars have a great "pit crew". The service from coast to coast was about the same. I fell in love with the Touareg from only looking at it over the internet. I think it is a great vehicle. The sales guy here had a nice (so so) XC90 but my heart was set on the VW. I just want to make sure the supporting cast know what they have gotten themselves into by selling a $40,000 + vehicle. A great vehicle alone will not determine it's success or if it will win the race. If VW is going to win this race to ELITE status they better make sure they have trained their pit crew how to do it!!! It's an investment they cannot afford not to make!!!
  • chchoichchoi Posts: 37
    I like both X5 3.0 and Touareg V8. Any recommendation between the two? Do you have the similar traction control? I do notice X5 has more room than Touareg for back seats. And X5 back side airbag is not standard. Also it seems X5 has a higher clearance.
  • mml7mml7 Posts: 55
    I like both X5 3.0 and Touareg V8. Any recommendation between the two? Do you have the similar traction control? I do notice X5 has more room than Touareg for back seats. And X5 back side airbag is not standard. Also it seems X5 has a higher clearance.

    The Touareg's full time AWD system uses a 50:50 front back split. The X5 uses a 38:62 split. The Touareg can transfer 100% of the power to either axle, or to a single wheel when properly equipped. I'm not sure if the X5 can do this.

    They both have traction control (plus a bevy of other acronyms like VDC/ESP, ABS, EBC, HDC) but I don't know if one is better than the other.

    The X5's ground clearance is 7.1". The non Air suspension equipped Touareg is 9.3". With the optional air suspension, you can jack that up to 11.8".

    The Touareg also does not have rear passenger side airbags (which would be a bad idea anyway if you have small kids). Like the X5, though, it does have the Side Curtain airbags that extend from the A piller to the C piller.

    All in all, the X5 is really nice, but it ended up being too expensive for what we would have gotten. A stripped X5 3.0 with 5spd auto already pushes $41.5K. And that doesn't include things like leather, sun roof, heated seats or wood trim -- you know, the things that luxury cars are 'supposed' to come with.

    Of course, the BMW has that brand cache that VW does not (good or bad depending upon your perspective)....
  • prajapatiprajapati Posts: 33
    I would go with Touareg v8 with premium package over a X5 3.0 with some options. It would cost about the same but Touareg seems to be offering more for the same bucks...(except the awe of the brand image!)
  • On June 29 I had the chance to test drive the V6 and July 3 the V8. I have also found dealers willing to sell at MSRP, but so far, not below. The V6 had navigation and other features, but no air suspension. The V8 was a base model, no real options with standard suspension.

    The V6 drove very nicely, good steering feel, and the ride was very comfortable, not harsh at all, likely helped by the 17" Wheel/tire combo. It was also a quiet car, with adequate throttle response. Might be a bit of a slug with a load, or traveling in the mountains or both. Why is it that none of the dealers (Porsche and VW) have Navigation CDs in the car. Are they afraid it will not compare well with other brand SUV navigation systems? Anyway, compared to the Toyota Previa LE AWD that I have now, the V6 Touareg is extremely nice, except it doesn't hold as much cargo as my minivan. The manner in which the rear seats fold and unfold leaves much to be desired. The rear seat headrest design significantly blocks the rear view and become real fumbling points to remove while trying to drop forward the seat backs. My wife seriously pinched her finger trying to see how she could operate the seats herself. Cut the stay immediately at the dealer to get her home to ice the pinched finger/nail and emerging blood clot.

    The V8 engine sound it noticeable, but nice. The final drive ratio for the Cayenne is 4.12, but the VW final drive is 4.54 for some extra punch off the line. I'm not absolutely sure, but I think the Cayenne starts off in second gear from a standing start. The Touareg seems to start from first gear and the calibration on the electronic gas pedal with the 4.54 drive makes it very jumping in response, similar to driving a V8 BMW X5....maybe worse. The jumpy start is the only bad behavior of the V8 and it will crop up when trying to be careful in a parking lot, especially a multi-level cramped one like in San Francisco. It has plenty of power for hauling loads of people/material and is my engine of choice. Just wish the throttle was de-tuned or there was a tiptronic selection for starting in second gear. The steering didn't seem as good as the V6, probably due to the heavier engine and the ride in the V8 was also poorer than the V6, perhaps due to the 18" wheel/tire combination.

    The Cayenne S had better transmission response and drive-ability with no jackrabbit starts like the Touareg. With the glut of Cayennes on dealer lots, especially in markets like Silicon Valley, discounts are readily available. The choice between the two cars is closer in price than it will be later when more VW product will abound, but the Porsche premium price, though still present, is not a hugh differential.
  • vwguildvwguild Posts: 1,620
    No questions about this...Busiest board elsewhere, but nothing here...very strange...
  • ohiosuvohiosuv Posts: 33
    I have been waiting for the Touareg to come out and now that it has, it is decision time. Do I buy the VW or save $9,000 and buy the Nissan Murano? Any sage advice is welcomed.

    I am leaning to the Murano, largely because I don't think I can pay $42K for a VW. If the Tourag (V8 version) were say $5,000 less, no problem. If the Touareg were made by Audi, again no problem. But $42K and I don't even get a premium/luxury nameplate!! Not to mention that VW did horrible in the most recent JD Power long term problem tests. I will also likely incur an additional $1,500 per year in higher gas and insurance costs with the VW (need the V8).

    This is a shame becuase I wanted to spend low $40's and get a premium SUV. Unfortunately, the obvious car-based choices are out: MDX (my wife has one and we can't have 2 - we love it by the way), XC90 (nice, but not quite worth @$43K and the comments seem to be bad), RX330 (just don't like it and it's not masculine enough), X5 (love it, but can't get past spending $50K for a vehicle).

    I like the Touareg, but just don't love it. I like it somewhat better than the Murano, but just not sure how much more. Thanks in advance!
  • vwguildvwguild Posts: 1,620
    The first thing that you need to do is decide if you are the type of individual that requires a badge of status. Or, if you would prefer to be an individual that does require that type of affectation...

    The next thing that you need to do is read the reviews in the Automotive Press.

    Then you need to drive both vehicles on the same day, and within a narrow window of time...

    Consult the various Nissan Boards here and find out if the Nissan Owners have any Service or reliability issues...

    And finally, bear in mind that the Touareg is the result of a $600,000,000.00 Joint Venture
    with Porsche, and that deep down in the Frame & Metal of every Cayenne lives a Touareg...All originate at the VW Plant in Brataslavia, Slovakia...
  • cotmccotmc Posts: 1,081
    You brought up some very good points about the Touareg and its primary competition. We were in a similar situation, except that we were trying to keep the price below $38K.

    At first, the Murano seemed to be an excellent choice for the dollar, but there were 3 factors that eventually swayed us away. The biggest factor was that many new Murano owners were already complaining about rattles and other unwanted interior noises. I researched the Nissan enthusiasts' web site of freshalloy.com. There were many different gripes about rattles in the doors and pillars. I saw a poll where nearly 50% of participants claimed their Murano had interior noise issues. With the addition of other feedback I read at this site, I feared the interior build quality was lacking. Secondly, I also disliked the option packaging and pricing. Finally, after growing accustomed to premium nameplates such as the Acura, BMW, Audi, etc., I did not look forward to dealing with my local Nissan dealer for maintenance and warranty service.

    We also considered the Volvo XC90, but for my price range, this would have required a FWD model with the 2.5T 5-cylinder engine. I had a difficult time paying so much money for an underpowered 4300-pound SUV. We were also concerned about reliability, although there seemed to be fewer known issues with the 2.5T than with the 6-cylinder model.

    We considered another MDX, but we were looking forward to something different after driving our '01 model for nearly 60,000 miles. We also wanted our next SUV to have head-protecting side curtain airbags, which were still lacking in the '03 MDX.

    We probably would have given the Touareg more consideration if we intended to use our SUV off-road. The Touareg seems to offer an excellent combination of on-road manners and off-road capabilities. However, those off-road capabilities come with a price, especially in terms of weight. There is also the big question mark concerning reliability. However, if you plan on driving this next SUV under some challenging conditions, I would highly consider the Touareg before a loaded Grand Cherokee, Land Rover Discovery, or similar competition.

    We ended up purchasing the '04 RX330, in the dark flint exterior (to help add some "masculinity"!). My wife is the primary driver, but I also enjoy it. It certainly wasn't our first choice, but it does what we need it to. It provides good acceleration, a comfortable ride for our urban and freeway driving, and we expect it to have good reliability. As an added bonus, we get very good fuel economy on regular unleaded fuel.

    Since the RX330 doesn't seem to be to your tastes, would you consider the X5 with the 3.0 engine? If you factory order an '04 model, you should be able to choose your options wisely to keep your price well below $50K. You will also get free maintenance for 4 years or 50K miles.
  • clpurnellclpurnell Posts: 1,087
    If you are considering the murano look at the FX35/45. A fully loaded FX35 can be had for less than 42k if you are a good negotiator (going rate is invoice + 500).
  • ohiosuvohiosuv Posts: 33
    re: vwguild comments - I have driven both vehicles and have read ALL the auto press

    re: cotmc comments - I also have some concerns on the Murano build quality, but at this point don't see it as a big hinderance. I have no problem with the option packages and pricing. I also would rather deal with premium nameplate dealers, but that does not include VW. I agree with your Volvo comments.

    I don't plan on ever taking my new vehicle off-road, so the extra's on the VW are wasted on me. My conclusion as to why they increased the cost of the vehicle with the off-road extras is that they wanted to "buy" credibility to stand out in the crossover field and wanted to get to a higher price level to push the VW brand to a higher bracket. Time will tell, but I think they are going to have a tough time asking people to pay the same amount for the VW as the Lexus. (They are the same price because the VW requires a V8 just to stay even with other vehicles due to its high weight.)

    The X5 even with the smaller engine will be more than I can get comfortable with. I just don't care for the exterior looks of the RX and think the new 330 is a less than inspiring successor to the 300. I will not buy the FX-it looks ridiculous, has a rough ride and will get killed on resale.

    Thus, I'm back to the Murano vs. Touareg decision?!
  • rkuehnrkuehn Posts: 120
    VW had built a "mainstream" SUV that was a good fit for its overall product line and customer base? Kind of like the XC90 is for Volvo. Like it or not, the XC90 hits the Volvo market bulls-eye. Or the Pilot for Honda.

    VW had orginally planned to sell 60,000 SUVs annually. Did anyone notice that's been halved to 30,000? Had VW done a mainstream vehicle that directly competed with Murano, Highlander, Pilot, etc. they could have sold 80,000 of them. I guess the ego trip was more important.

    It is nicely done though, just a massive missed opportunity. And why does the FX look more like a Porsche than the Cayenne?
  • mml7mml7 Posts: 55
    I don't plan on ever taking my new vehicle off-road, so the extra's on the VW are wasted on me. My conclusion as to why they increased the cost of the vehicle with the off-road extras is that they wanted to "buy" credibility to stand out in the crossover field and wanted to get to a higher price level to push the VW brand to a higher bracket.

    Just a nit pick, but the Touareg is not a crossover vehicle and not based on a stretched wagon/sedan platform like the MDX, Murano or RX.

    Time will tell, but I think they are going to have a tough time asking people to pay the same amount for the VW as the Lexus. (They are the same price because the VW requires a V8 just to stay even with other vehicles due to its high weight.)

    The problem here is that Lexus did a *terrible* job with the redesign -- that back end is UGLY. Plus, the way they build/deliver them, the resulting cost is over $40K, despite the low base price.

    0-60 isn't everything and the V6 Touareg can hold its own. It definately isn't as fast as an X5 3.0, MDX or RX330, however.

    The X5 even with the smaller engine will be more than I can get comfortable with.

    See my comments above re: VW vs. X5. Nice car, just too rich for my tastes.

    I just don't care for the exterior looks of the RX and think the new 330 is a less than inspiring successor to the 300. I will not buy the FX-it looks ridiculous, has a rough ride and will get killed on resale.

    I agree. The FX does look a bit weird, but so doesn't the Murano (IMO). We seriously considered the Murano a few months back. With almost no negotiation, we could have purchased a fully loaded Murano for less than $500 above invoice. (and get a great deal on our trade)

    We had thought that if we looked at the Murano long enough, we would come to appreciate the way it looks. It looks great from some angles, and terrible from others.

    The interior of the Murano is unrefined compared to the Touareg and more in line with the Altima. I thought all that aluminum looked a bit tacky (plus I can't figure out why they highlight that awful cabernet colored leather). Still, at ~$32K for a fully loaded rig, it represents a pretty good bargain.

    If you really like the Murano, buy it. You'll save yourself a at least $5k over any of the other cars you mentioned.
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