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Entry Level Luxury Performance Sedans

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Comments

  • MichaellMichaell ColoradoPosts: 3,208

    @andres3 said:

    Oh, I'm not saying you don't have a case - we've had the diminished value discussion already and I think your car, if any, should qualify for it.

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  • markcincinnatimarkcincinnati Posts: 5,069

    Please keep us posted on the body shop's progress.

  • flightnurseflightnurse 35K feetPosts: 1,590

    @andres3 said:Yes, but when you add in Diminished value of around 15%, Rental Car expenses of about $1,250, and who knows how much extra could be needed before all said and done. And if the vehicle isn't quite right after all that effort; what then?

    Basically looking at near $30K or 60%. Still, too low to total, but my opinion is generally that cars are unfixable from significant accident damage. Maybe this body shop will change my mind; I'm hoping!

    I have been in 5 accidents, 4 in cars (none my fault), one accident, I had to make a panic stop on I-8 west bound from La Mesa to Mission Valley, just picked up our truck from the dealership, truck was 6 months old, had 6K miles on, and a lady slammed into me at 65 mph, lucky for me, the truck was taller then her car, her insurance company was going to fix the truck, it needed a new frame, cost of said frame, $7900, then another $13K to R&R frame. My EX and I fought the insurance company to just total the truck, since the job was going to take roughly 3.5 months to complete.... So after 5 months (it took the dealership 2 months to complete the job) but each time I would take the truck out for a test drive I would find something wrong with the truck, after 5 months, of nit picking her insurance wrote a check for the truck. Andres3 be very picky and DO NOT sign a release unless you are 100% happy with the car, after a while, the adjuster might just say, lets forget this and write you a check... Doesn't your S4 have an aluminum frame?

  • Mr_ShiftrightMr_Shiftright CaliforniaPosts: 44,420

    The problem isn't so much that the cars can't be fixed---they certainly can be made to look as good as new---, but that the insurance companies don't want to be trapped into, or locked into, supplemental repairs on a complex luxury car, weeks or months after the initial repair. So I think they assess the damage not only as to estimated repairs, but the type of car and the type of damage. You know, floods, fires, etc, give the insurance company pause.

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  • andres3andres3 CAPosts: 5,325

    @flightnurse said: ..... So after 5 months (it took the dealership 2 months to complete the job) but each time I would take the truck out for a test drive I would find something wrong with the truck, after 5 months, of nit picking her insurance wrote a check for the truck. Andres3 be very picky and DO NOT sign a release unless you are 100% happy with the car, after a while, the adjuster might just say, lets forget this and write you a check... Doesn't your S4 have an aluminum frame?

    The S4 is a combination of aluminum, ultra high strength steel, and steel components. It appears the aluminum sub-frame of the suspension got knocked out of place affecting the left side though the impact was on the right. They said they were able to adjust it the 2nd day at the dealership to meet specs. I think unlike Toyota (in general), an Audi authorized body shop doesn't try to mess around and do things "half-way." There's only 3 body shops that qualify for "Audi Certified" in all of San Diego County. A good example is that on the first day at the dealership, they didn't try to magically adjust parts out of spec to meet spec. They admitted it didn't meet spec and worked on the car longer to get it right. In a way; this is a good thing; although my rental will now be around $1,400 due to the extended delays. I think they know the typical Audi owner is meticulous with attention to detail. After all, they didn't settle for a VW. :)

    The body shop will get the car back first thing Monday morning, do a test drive by driving the vehicle back to the shop (what happens if they wreck on the way back?) After that, he said they had a good 1.5 days of work finishing up the buffing, polishing, and detailing on the panels that were repainted (a majority of panels by the way due to blending).

    I hope I don't face delays like you did, because the more that is eaten up by rental costs out of the guy's $10K insurance limit, the harder it will be for me to collect decent diminished value.

    When I told Geico to put what they told me over the phone in writing (that they'd defer to me to be made whole first from the 10K, then come in afterwards), they balked. They said let's wait and see what Mercury agrees to pay for DV and other things first, then we'll talk. I sent a demand letter to Mercury for 15% of the total purchase price $55K (including fees/taxes) = $8,250 for DV alone. I added a caveat that this was to settle fast and quickly without me having to pay professional appraisers and incur additional costs. I told them if they force me to go further, I will no longer negotiate the highest of my consultants estimates, whereas right now I might negotiate down a bit to just get it over with.

    If there are ongoing issues with the car, I think now is the time to state for the record I thought the car should of been totaled from the beginning. At least then I can say "I told you so," and your adjuster was off by somewhere near 25% (incompetent or grossly negligent estimate).

  • andres3andres3 CAPosts: 5,325

    @Michaell@Edmunds said: $17K in damage repairs is still only about 33% of the value of the car; not even close to the threshold used by most insurance carriers to write it off.

    Finally got the first supplemental estimate: Just north of $20K!!!!

    Still, well below totaling even with 15% DV and $1,405 rental costs.

    However, I find being off (first estimate was $15.5K) by so much, makes me think someone wasn't being honest with themselves early on. I know supplements are common, but one of nearly 25% extra? 28 day time estimate is way off too. Looks like it'll be 1 month and 4 days if they let me pick up next Tuesday.

  • nyccarguynyccarguy Stamford, CTPosts: 7,419

    @andres3

    Thanks for keeping us updated. Sorry you have to go through this whole ordeal.

    2001 Honda Prelude Type SH/ 2011 BMW 328xi / 2011 Honda Pilot EX-L w/ Navigation

  • andres3andres3 CAPosts: 5,325

    So I got in a fight with my insurance company; I believe they've turned on me and they have 3 strikes in my book now. They found out the impacted tire wouldn't balance on the wheel and had to be replaced. They tried to get away with only replacing 1 tire saying the car only had 4,200 miles. I pointed out to Geico that they were deviating from the Owner's manual and Audi specifications that recommend replacing all 4 tires, but under no circumstances should tires be replaced in less than pairs on the front and/or rear axle. They must be within 2 MM to meet spec from front to rear. After sending a semi-nasty letter to Gieco, they realized the error of their ways, and said they'd pay for 80% of 2 tires, but 20% betterment charge to me (they are within the 2 mm spec.

    20% betterment when staggered tires (2/32nd's difference) will result in reduced or at least altered performance? NO THANK YOU. Also, I won't get any betterment because I'm not going to double my maintenance frequency and hassle changing 2 tires at a time, especially when the manual says running different size tires (circumference) will result in reduced handling.

  • m6userm6user Posts: 2,952

    If I were your insurance company I would have the tire shop shave a tire to match up with your present tires and tell you you're good to go. IMO asking for 4 new tires where only one is damaged when the car has only 4200 miles is a reach. Why would you have to double your maint. frequency if the tires are within the 2mm spec. anyway?

  • sweendogysweendogy Posts: 1,108

    @andres3‌ we going to see picks of this pig? Would love to see the damage myself ? Speed kills people stay safe.:

  • andres3andres3 CAPosts: 5,325

    @m6user said: If I were your insurance company I would have the tire shop shave a tire to match up with your present tires and tell you you're good to go. IMO asking for 4 new tires where only one is damaged when the car has only 4200 miles is a reach. Why would you have to double your maint. frequency if the tires are within the 2mm spec. anyway?

    They are saying I should pay a 20% betterment charge for getting two new tires replacing two tires that had 80% life left.

    My argument is simply that since I want to change all 4 tires at the same time on the same rotation, the extra 2/32nd's on the front tires will provide me no betterment. I'm not going to delay changing the 2 newer tires when the older 2 are due for replacement just so I can eek out a "betterment." I will gain no benefit. If your always changing out your tires 2 at a time you are changing them out twice as frequently (in terms of shop visits and down time) than if you just change out all 4 at once.

    I can assume and project all 4 tires will wear evenly since the car is AWD and all 4 tires measured at the same 20% wear.

  • andres3andres3 CAPosts: 5,325

    Bigger problems than tires..... Got the car back yesterday afternoon. In a quick 15 minutes close eyeball inspection, I was able to find at least 10 things wrong with the car.

    A small scuff/scratch on the black plastic windshield cowl, multiple black marks/paint blemishes on bumper edges/corners, a small minor white scratch that if not on the prior existing damage sheet, must of been caused during the shop's 38 day ownership of the car, a tiny chip on the roof, some rough slightly bumpy paint around edges such as around the fuel filling cap area, the underside of the hood has a paint blemish, and a general impression that orange peel is more prevalent or noticeable, but not bad, just not great.

    I was expecting all that above and I'm sure most of that can be fixed in a 2nd trip to the body shop under warranty. However, I wasn't expecting the following:

    1. Misaligned right doors (or at least the trim isn't lining up right) Haven't measured but I'd say around 3/16" if I had to guess).
    2. Lower Rocker panel fit and finish issues (increased gap, noticeable double sided sticky tape seeping through the wide uneven gap, paint blemishes at joint) They admitted that even with a brand new rocker panel, 9 new rivets, Audi's instructions, and new double-sided sticky tape, they've never been able to match what they do in Germany. They suggest it must be installed differently in the factory. Looks aftermarket now.
    3. The exhaust was removed and reinstalled, and now both sets of exhaust tips appear to be hanging too low in relation to the back bumper diffuser, with the right two exhaust tips noticeably about 1/2"-3/4" lower than the left pair of exhaust tips. :(

    Number 3 bothers me the most. They say if what you can see is bad and lacks QC, then perhaps what you can't see is even worse. Oh yeah, and there's still about a 4" piece of masking tape on the lower edge of the front right door (detailer should be fired).

    On the other hand, the mechanical work seems solid; that's the bright side. The car drives and runs well (of course the dealership did a large portion of that work). I'd say the only thing I can tell that might be a tad ever so slightly off is the steering wheel might just be like 1 degree off-center; very close. When I eyeball leveling the steering wheel, the car will move slightly right, then again, maybe my eyeballs are off by a degree or two.

  • graphicguygraphicguy SW OhioPosts: 7,101

    @andres3 said: Bigger problems than tires..... Got the car back yesterday afternoon. In a quick 15 minutes close eyeball inspection, I was able to find at least 10 things wrong with the car.

    A small scuff/scratch on the black plastic windshield cowl, multiple black marks/paint blemishes on bumper edges/corners, a small minor white scratch that if not on the prior existing damage sheet, must of been caused during the shop's 38 day ownership of the car, a tiny chip on the roof, some rough slightly bumpy paint around edges such as around the fuel filling cap area, the underside of the hood has a paint blemish, and a general impression that orange peel is more prevalent or noticeable, but not bad, just not great.

    I was expecting all that above and I'm sure most of that can be fixed in a 2nd trip to the body shop under warranty. However, I wasn't expecting the following:

    1. Misaligned right doors (or at least the trim isn't lining up right) Haven't measured but I'd say around 3/16" if I had to guess).
    2. Lower Rocker panel fit and finish issues (increased gap, noticeable double sided sticky tape seeping through the wide uneven gap, paint blemishes at joint) They admitted that even with a brand new rocker panel, 9 new rivets, Audi's instructions, and new double-sided sticky tape, they've never been able to match what they do in Germany. They suggest it must be installed differently in the factory. Looks aftermarket now.
    3. The exhaust was removed and reinstalled, and now both sets of exhaust tips appear to be hanging too low in relation to the back bumper diffuser, with the right two exhaust tips noticeably about 1/2"-3/4" lower than the left pair of exhaust tips. :(

    Number 3 bothers me the most. They say if what you can see is bad and lacks QC, then perhaps what you can't see is even worse. Oh yeah, and there's still about a 4" piece of masking tape on the lower edge of the front right door (detailer should be fired).

    On the other hand, the mechanical work seems solid; that's the bright side. The car drives and runs well (of course the dealership did a large portion of that work). I'd say the only thing I can tell that might be a tad ever so slightly off is the steering wheel might just be like 1 degree off-center; very close. When I eyeball leveling the steering wheel, the car will move slightly right, then again, maybe my eyeballs are off by a degree or two.

    Andres....Just my personal opinion, but I think it's time to go to the insurance company and tell them you need a new car....for all the reasons listed. If they choose to fight (like with the tires, which to me is being rather nit-picky given all 4 tires should have the same tread depth), then you can tell them to give you a new car now, or risk having a car with a salvage title instead after you begin your proceedings.

  • flightnurseflightnurse 35K feetPosts: 1,590

    @graphicguy said: Andres....Just my personal opinion, but I think it's time to go to the insurance company and tell them you need a new car....for all the reasons listed. If they choose to fight (like with the tires, which to me is being rather nit-picky given all 4 tires should have the same tread depth), then you can tell them to give you a new car now, or risk having a car with a salvage title instead after you begin your proceedings.

    I second it and basically stated that in my posting. When a car has a repair tag of 20K which included frame (sub frame) work you are asking for issues. Since the car is basically new, it would never be the same. Now I don't remember, who was at fault in the accident?

  • andres3andres3 CAPosts: 5,325

    @sweendogy said: andres3‌ we going to see picks of this pig? Would love to see the damage myself ?

    How does one post pictures on this forum, I thought by 2014 it would be as easy as attaching a pic to a text? Tutorial needed.

  • andres3andres3 CAPosts: 5,325

    @flightnurse said: I second it and basically stated that in my posting. When a car has a repair tag of 20K which included frame (sub frame) work you are asking for issues. Since the car is basically new, it would never be the same. Now I don't remember, who was at fault in the accident?

    The other driver was at fault of course. I don't cause accidents, and I'm usually able to avoid them. You have to be a really horrible terrible driver to cause a collision with me.

    When I told the adjuster and sent him 5 pictures of the first 5 things I noticed that were wrong (mostly paint scuffs/scratches/chips), he said Geico had paid the body shop, the body shop was my choice, and I'd have to deal with them on paint issues. Basically saying, you are on your own since you didn't choose one of our preferred shops, and our only obligation is to pay for repairs.

  • andres3andres3 CAPosts: 5,325

    @graphicguy said: Andres....Just my personal opinion, but I think it's time to go to the insurance company and tell them you need a new car....for all the reasons listed. If they choose to fight (like with the tires, which to me is being rather nit-picky given all 4 tires should have the same tread depth), then you can tell them to give you a new car now, or risk having a car with a salvage title instead after you begin your proceedings.

    I'm liking the idea of having a new car as that's the only way I'll get back to having a German built and assembled S4 which clearly is far superior to one built and assembled in Escondido, CA.

    The insurance company seems to think they are off the hook and I need to sue my chosen body shop. I did point out the windshield cowl was on them since it was never on the estimate, and they said they would pay for stuff if it was missed in the original estimates or supplements. How do I get them to see it as potentially their problem again?

    How would I go about getting a salvage title if they don't cooperate? I am missing a few links in the chain there. I suppose my argument is that Geico and Mercury's adjuster's erred incompetently in saying this vehicle was repairable for 15.5K in 28 days. 38 days of rental for nearly $1,400, and $20.3K in repairs later, and we are where we are now. I do think I'll contact Audi and let them know this shop should certainly be DE-Certified.

  • nyccarguynyccarguy Stamford, CTPosts: 7,419

    @andres3

    What you are going through absolutely sucks dude. You are being picky and have every right to demand nothing less than perfection from the body shop and insurance company that is fixing a "dream car" for you with only 4200 miles which before it got hit was still "brand new."

    Did you say they cut you a check for diminished value? It just seems at this point that you aren't going to ever be 100% happy with the car. Have them fix whatever else they can, then take the car to CARMAX, take it to a couple of Audi dealers, sell it or trade it in. Even with a "dirty carfax," it is still a low mileage S4.

    Either way, good luck!

    2001 Honda Prelude Type SH/ 2011 BMW 328xi / 2011 Honda Pilot EX-L w/ Navigation

  • graphicguygraphicguy SW OhioPosts: 7,101

    Andres...not surprising that the insurance co is being obstinate. I've made a mental note.....never buy Geico insurance.

    They are on the hook to make the car right, regardless of where it was repaired. You didn't sign any release papers did you?

  • flightnurseflightnurse 35K feetPosts: 1,590

    @graphicguy said: Andres...not surprising that the insurance co is being obstinate. I've made a mental note.....never buy Geico insurance.

    They are on the hook to make the car right, regardless of where it was repaired. You didn't sign any release papers did you?

    Graphic I don't think he could have taken the car without signing paperwork.... BTW, we have Geico and could not be happier with them, Rick had a fender bender in the Genesis, Geico really took care of him and made sure he was happy with the repairs. We are switching over to USAA not because of the serivce, but rates for the cars and homeowner is less, plus we will get a $1250 discount on our X3 through USAA.

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