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Subaru Crew Problems & Solutions

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  • anibalbanibalb Posts: 193
    Patti,

    What do you mean by your post saying the dealer will be calling me? Also, do you work for Subaru Patti? Sometimes it seems you do. Thanks.
  • paisanpaisan Posts: 21,181
    Patti is a subaru rep for SOA in NJ. When she calls a dealer they listen to her! :)

    -mike
  • logger2logger2 Posts: 31
    Hey, I ve gone throught the whole complaints process here in Canada with my forester with no luck. They dont want to have anything to do with me. As far as they are concerned the issues i raised are my problems. Is there anything else i can do on your end? Does subaru usa have anything to do with the canadian counterparts. Im just frustrated that they wont do a thing under the circumstances. Thanks a lot

    Jason
  • paisanpaisan Posts: 21,181
    From what I recall your car was a used one, so a lot of stuff that subaru would normally be inclined to do probably aren't possible since God only knows what kind of damage could have been done by the 1st owner. It's a shame they haven't done anything good, but I can understand their side of the story sorta. Maybe patti can help.

    -mike
  • hammersleyhammersley Posts: 684
    Juice: 15x7, Michelin X-one, 205/70. Too much tread on 'em to waste, but they sure are noisy! A wee bit wider stance, thus I'm interacting with the edges of the road grooves rather than the centers. Makes the steering a bit busier, but nothing spectacular.

    Rotation: I rotate every spring, front to rear. Since I only put about 10k miles/year & have 2 sets of tires, seems to work well. My snows are directional, so they have to stay on the same side of the car. Just to be consistent, I do the summer tires the same way.

    Cheers!
    Paul
  • ateixeiraateixeira Posts: 72,587
    Wider rims are always a good thing. Sounds good.

    Russ: I just clean with my regular car wash detergent, dry thoroughly, and apply straight out of the bottle, nice and steady.

    Most of the paints are metallic. To get a new clear coat on, you'd really have to repaint the entire panel.

    -juice
  • snizavesnizave Posts: 19
    Well, guys, the clutch went out on my car. I was driving home for some R&R over spring break, and barely got out of town when the clutch just totally went out on my 92 legacy. After much discussion with my dad and uncle, we came to the conclusion that the fingers went through on the clutch. I'm still not totally sure exactly what that means, but they seemed to know what they were talking about. Sure enough, the shop said I'd need a new clutch, and of course they noticed some other problems. They said the boots needed replaced. This sounded reasonable since the car does have close to 90k and i've only had it the past 8,000 miles, so who knows what went on before that. The shop said the clutch cost $280, and the boots were $100 each. With $200 labor and tax, the total was around 750. Does that sound reasonable? I think so, but i want to make sure i'm not being totally ripped off. Thanks everyone for making this place an awesome resource!

    P.S.- Patti, could you convince SOA to pay for the repairs? ;) I don't really have any money right now, but someday I will and i will buy many subarus with it. Tell them it would be a great investment in today's impoverished students :) Just kidding, but i do want to once again let you know how awesome you are and we all appreciate you!
  • paisanpaisan Posts: 21,181
    I paid $400 for front boots and axles, so IMHO that's pretty cheap. I think I'm starting to have tranny problems on my '88 which I'm not looking forward to :(

    -mike
  • locke2clocke2c Posts: 5,038
    That does sound like a pretty fair price for everything. By the way, what your dad & uncle are referring to is the fingers on the pressure plate (also referred to as the clutch cover diaphragm).
    image
    Left, pressure plate. Right, clutch disc.
    See the middle of the pressure plate? There's the fingers. Basically this is the equivalent of a spring going flat.

    -Colin
  • miksmimiksmi Silver Spring, MDPosts: 1,246
    Colin, thanks for the photos and explanation.

    snizave, on a 91 Legacy (and perhaps your 92), there are two CV boots on the right transaxle. The incremental cost of replacing both over just one was marginal so I replaced both (slightly more for 2 boots + transaxle, labor similar). I'd inspect the other boots and replace them if they're marginal (if you're keeping the car for a while).

    BTW is your 92 FWD or AWD? My 91 was a FWD.

    Those rates are reasonable for Washington, DC and a bargain if a dealer's doing the work.

    Welcome to the forum and thanks for expressing appreciation for the fine folks here.

    ..Mike

    ..Mike

  • cin4cin4 Posts: 30
    Russ & Juice,

    Where did you get your touch-up paint? After less than 3 months, I already have a chip on the hood - probably from a rock. (And I have the deflector!) I sent an email to Darlene to see about buying some paint, but that was before I knew about her employment situation. If you know of another good source, I'd appreciate the info. I seem to remember years ago getting a little bottle with a Dodge I bought (talk about young & foolish!) and it was like a nail polish bottle. Is that how Subaru's is?

    Thanks,
    Cin
  • kenskens Posts: 5,869
    Cin,

    You should be able to buy touch-up paint from any dealer. Touch-up paint isn't too expensive -- something like $8 for a bottle. It's good to have a set around.

    Ken
  • hondafriekhondafriek Ottawa CanadaPosts: 2,931
    You can get the touch up at any Subaru dealer just tell them the colour or better yet just drive to the dealer and the parts guy will know the colour.
    Cheers Pat.
  • pat88pat88 Posts: 40
    I just received a letter from Subaru that says that they have determined that some 2000 model year Subaru Legacy and Outback models with automatic transmission, Impreza 2.5 RS models with manual or automatic transmission and 2000/2001 Forester models with manual or automatic transmission may require replacement of the front oxygen (Air/Fuel Ratio) sensor.
    It is Service program WXW-80.

    It says for me to immediately contact my Subaru Dealer to replace the sensor at no cost to me.

    I seem to remember people having trouble with this sensor though I have been lucky not to have had any trouble with the sensor.

    Just thought you might like to hear about this...

    ~~~Pat
  • anibalbanibalb Posts: 193
    Hi folks,

    The Dealer replaced my woodgrain piece around the shifter today at no charge of course. But they gave my wife so much bull dropplings about the key. The 4.95 is the cutting charge for cutting the key. So the key itself cost 18 dollars. The service guy said they charge more than the other Bay Area Dealers because they use the new machine that makes the key specifically for your car. Basically the machine that uses the code. He said other dealers still use the old duplicating key machines. Now that has to be the biggest bunch of Bull Dropplings I have heard. It upsets me that they take advantage of people this way. Well, now I know to call Dealers and ask for the price before I go there for service.

    Patti, it is not the money for the key. It is the principle. And I really would like to complain to SOA for this. Absolutely, insane that this dealer can charge double for the same service another dealer can do. There should be a limit! If anyone has the customer care number for Subaru please post it. I will call! Thanks
  • Along with some other useful imformation the number is on the Subaru web site at http://www.subaru.com/

    The link is at the bottom of the page but just in case you don't care to go there here it is:

    1-800-SUBARU3


    bit

  • seamus3seamus3 Posts: 98
    greetings form california we made into san francisco last night, that is good (myself and two of my friends are on a road trip to texas). i need an oil change, that's bad. my car was in the body shop for half this week and part of last, so i didn't have the chance to have it changed. does anyone here live in the bay area? i need to know a couple of good places to go for an oil change. thanks.
  • snizavesnizave Posts: 19
    My 92 is FWD. I love the car, which is kinda ironic because everyone seems to think it was this car that tried to be a mainstream car that was subaru's downfall in the early 90's. Oh well, I like it because it offers good reliability, is fun to drive, and I only paid $1800. How can you beat that? By the time I read your message about there being 2 CV boots on right transaxle too late, my car is already fixed. I think i'll just live with it as is.
  • miksmimiksmi Silver Spring, MDPosts: 1,246
    Most local Honda dealer use the newer code-based key cutters -- they're great! No more copies of keys that don't fit. Though the charge might be excessive, now that you've bought the key, you no longer have bargaining power. You are the consumer; a dealer can't force you to buy the key. You could have made 2 or 3 trips to Home Depot or a locksmith trying to get the key made properly. You paid a premium but the key worked right the first time (I assume); maybe that's worth a premium.

    Just curious, have you priced keys at other dealerships? When I buy from a dealer, I know I'll be paying a premium so I avoid them whenever possible for periodic maintenance (oil change) and out-of-warranty wear items (brakes, exhaust) -- just about everything but the Check Engine light.

    I hope this bad experience with an overpriced key doesn't sour your opinion of your Outback. Do you like your Outback's ride, fit, and finish?

    ..Mike

    ..Mike

  • pattim3pattim3 Posts: 533
    I have reported your complaint. I'm sorry it turned out to be so negative for you, but we do track and report on customer experiences.

    Once again, my apologies.

    Patti
  • pattim3pattim3 Posts: 533
    Good Morning! As an aside, the price you were charged was VERY reasonable. One thing to be wary about. To save money, some folks might recommend "resurfacing" the flywheel. Spend the bit extra and get a new one. There is not a lot of tolerance on the flywheel (unlike brake rotors and the process is similar)and it could really cause future problems.

    It's always good to take an occasional look at your CVJ/DOJ boots. Inspect them for any rips or openings. It is pretty inexpensive to replace them (note - Added Security - Subaru's extended service agreement is one of the only one's that cover the boots). If you do not replace them quickly, you can get sand (Juice??) or other debris in the joint and the cost goes up to replace both.

    Just my .02

    Patti
  • pattim3pattim3 Posts: 533
    My next "technical" training will be on transmissions. We get to tear down an auto and a 5 speed. I'll learn more about our clutch mechanisms there. But my family still won't let me overhaul the engine in our '90? I know it doesn't need it, but hey, girls just wanna have fun! (Juice - do you know the singer?)

    Patti
  • paisanpaisan Posts: 21,181
    And I'm glad you are learning the AT, so when I get and SVX and it needs tranny work, I'll bring it down there for you to work on it ;) Seriously though, I was speaking with my aunt and uncle and it looks like next spring, they may sell me their SVX, yippie!

    -mike
  • bluesubiebluesubie Posts: 3,497
    Patti - Although SOA knows he was a shady character, the former service manager at my former dealer recommended a flywheel resurfacing.

    Before I got rolling on my clutch case, he told me I needed a new clutch and if my flywheel wasn't resurfaced soon I would need a new one at $800 (long sentence :)). I found out on my own that it's covered under the powertrain warranty.

    So if a dealer recommends flywheel resurfacing could the customer request a new one since it's covered under the Powertrain Warranty? Just for future reference and for others. My guess is a good service dept. would automatically install a new one under warranty anyway.

    Dennis
  • subaru_teamsubaru_team Posts: 1,676
    You are quite right. Some dealer technicians will also offer to cut the flywheel in the interest of "saving money". If they are not a "certified" Subaru tech., they may not be aware or our technical recommendations.

    Also, always check your warranty and maintenance booklet before you pay for a repair or bring it into a non-Subaru facility. You'd be surprised which components are powertrain and even emissions.

    Thanks!

    Patti
  • locke2clocke2c Posts: 5,038
    Depending on what it looks like, a flywheel can certainly be resurfaced a few times before it needs replacement. Patti, I bet you will find this listed as an authorized warranty repair. It's completely normal in the manual transmission repair business, just like turning rotors for a brake shop.

    I doubt SOA would want to foot the bill for a new flywheel every time a clutch is replaced under warranty when $30 worth of light machining will do the job.

    -Colin
  • locke2clocke2c Posts: 5,038
    Since not everyone that reads this may read the WRX forum, I think it's worth reposting. I was responding to someone who had their head gaskets replaced in their 97 Legacy 2.5GT and the dealership told them that Subaru head gasket failures are rare. Not true, in my opinion. Start repost...
    ________________
    Head gasket failures unfortunately are not unusual on a Subaru EJ series engine.

    Let me show you. (trying to make this understandable for all, sorry if it's overly simplistic for fellow gearheads out there)
    image
    (image copyright Cobb Tuning used with permission)

    That's the engine block. Look at the two cylinders in the middle, that's where the pistons are. See the void area around the cylinders? Coolant occupies that space.

    Now let's look at the SOHC cylinder head. (a 97 legacy GT is DOHC but the point I'm about to make is still valid, trust me)
    image
    the black things are the combustion chambers, dirty from carbon buildup. see the holes in the cylinder head around the combustion chamber? there are 5 large ones of various shapes around each combustion chamber. these holes match up with holes in the head gasket... but notice how different they are from the large void area in the block?

    what happens is that the head gasket is the barrier between the combustion gasses and the coolant passages. the head gasket is pretty thin, but at combustion pressures (especially at high RPM) it's enough to put a lot of stress on the head gasket. the way they usually fail is that the head gasket allows combustion gasses to move past it and into the block. this forces an air bubble into the block and coolant out. the coolant that remains can't circulate properly due to the air bubbles, and very soon the engine is overheating.

    My '99 Impreza 2.5RS is doing this very thing right now, and in the next few weeks I'm going to yank the engine to replace the head gaskets.

    Now why the block doesn't match up with the holes in the gasket and cylinder head? That would eliminate this problem, right? Well, it would also greatly reduce the volume of coolant that could be in the engine block, which require a bigger radiator and more coolant flow (i.e. high water pump pressure) to achieve similar results.

    -Colin
  • kenskens Posts: 5,869
  • ramonramon Posts: 825
    you mean to tell me that Subaru put a semi closed deck head gasket which covers up part of the open decked coolant passages on our EJ25s?!
  • bluesubiebluesubie Posts: 3,497
    Thanks for the info and pics.
    Are the failures happening on stock or modified engines? Or both? Would it have anything to do with the engine not being able to handle extra power coming from aftermarket cams? I guess a few extra hp shouldn't matter though.
    Dennis
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