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Honda Pilot Maintenance and Repair

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Comments

  • todd40todd40 Posts: 1
    I just came across this same fill up prob and am not sure what to do? Pump stops after every squeeze. 2004 Pilot.
  • kipkkipk Posts: 1,576
    From above davidd3 post:During the warranty period, dealers' approach is that problems are with the owners (being unreasonably fussy) and not with the vehicles themselves. That noise is normal. That smell is normal. That's the way whatever it is is supposed to be. Your awful gas mileage is because of the way you drive.

    After the warranty period, dealers' approach is to find (and charge you to repair) problems you did not even know you had, while of course acknowledging (and charging you to troubleshoot) each and every concern you now bring to their attention.


    This is a partial from Post 209 of the Pilot Real World MPG forum a while back.

    Kip,
    ....If I may be trustworthy to a fault, you seem to be at the opposite end of the spectrum. I have no reason not to trust my dealership....


    Actually our discussions started around post 203 of that forum. Remember the fun we had over whether or not the ILP had been done and whether or not to trust the dealer, especially on things that could not be verified? :)

    Kip
  • davidd3davidd3 Posts: 582
    Hi Kip,

    I do remember that.

    Different issue there. Dealer trust in the context of dealer prep. There, if the items are checked off on the list (such as ILP), I trust that the work was done even though I have no way to verify it.

    Issue here is dealer trust in the context of handling customer complaints during warranty period. Here I think that dealers try to avoid doing some work.

    My impression is that you distrust dealers in all situations. My distrust for dealers is much more limited. They are local businesses relying on repeat business from customers. They cannot screw their customers every which way and still stay in business.

    Regards,

    David
  • kipkkipk Posts: 1,576
    David, either we trust the dealer or we don't!

    Why would I trust him to always do things I can't verify when I'm not paying anything, and not trust him under warranty situations or when I'm having to pay direct.

    Under warranty I tell the dealer my gas mileage is bad. He tells me it is normal for my type driving, or I should wait 3 years until it is broken in or whatever....Now the warranty period is over and I tell him my mileage is bad. He will be glad to charge me for diagnostic work, tune ups and so forth. Then I tell him again my mileage is bad. He tells me it is normal for my type of driving! :sick:

    They cannot screw their customers every which way and still stay in business.

    You have basically said they are screwing us by saying a warranty concern is not a problem. Then again when they say the same concern is a problem once the warranty period is over. I agree! They are screwing us in the service department when they can!

    So if they will screw us with something we can openly see, hear, feel, and smell, why wouldn't they take short cuts behind the scenes? Such as in the "Get Ready" area.

    My impression is that you distrust dealers in all situations.

    We agree again! I firmly believe the dealer will take as much money from us as we are willing to give him. From the time we drive onto his lot anticipating a purchase until we trade that purchase on another, then another, then another.. Then the cycle starts all over again.

    Do you honestly believe the dealer is going to offer you the very best deal possible when you start a trade?

    Or do you think he will attempt to sell you the car for as much as possible while offering you the least possible for your trade, if you don't know any better?.

    I'll bet a dollar to a donut that you don't take the first offer the dealer makes! If that is true, you don't really trust that dealer any more than I do!

    I thought we were finally on the same page. Guess not!
    You get the last word! :)

    Kip
  • davidd3davidd3 Posts: 582
    Kip,

    Do you honestly believe the dealer is going to offer you the very best deal possible when you start a trade?

    Or do you think he will attempt to sell you the car for as much as possible while offering you the least possible for your trade, if you don't know any better?.

    I'll bet a dollar to a donut that you don't take the first offer the dealer makes! If that is true, you don't really trust that dealer any more than I do!


    Neither does the dealer accept the first offer the customer makes. It's just a negotiation. Dealers want to sell high and customers want to buy low. Local competition, supply and demand, applicable incentives, and the customer's intelligence and preparedness for the negotiation, all come into play. A high first offer from a dealer should come as no surprise and should not be a basis for loss of trust. To the contrary, I respect that they are selling cars to make money. And dare I say it, there's nothing wrong with that. The killing they make on people who pay MSRP because they do not know the price is negotiable will be offset by the slim margin they make on people who have done their homework and are strong negotiators playing dealers off against each other to reach the bottom line.

    I do not see what possible motivation dealers would have to cheat or skimp on dealer prep (say that they did it when they didn't do it), since any problems resulting from what they neglected to do will adversely affect Honda's reliability ratings and result in more customers returning to the dealership for the very work they wish to avoid (warranty claims). This is where we strongly disagree.
  • user777user777 Posts: 3,341
    hmmm. in order to put fuel in, there needs to be a means to allow displaced air out.

    you could have a defective filler tube (from the neck to the tank), or a vent solenoid, or vent line from the tank.

    since it is a 2004, is it still under warranty? even if not, i would take to Honda dealership and insist it is picked up by Honda. i believe it to be part of the emissions system. anyway, see if they will goodwill repair it.
  • kipkkipk Posts: 1,576
    I agree!

    Our chevy van was doing the same thing. Had to run the pump at lowest possible speed or it would shut off every few seconds. Turned out to be a kinked vent hose on top of the tank. Found it when we replaced the fuel pump.

    Kip
  • davidd3davidd3 Posts: 582
    I do not see what possible motivation dealers would have to cheat or skimp on dealer prep (say that they did it when they didn't do it), since any problems resulting from what they neglected to do will adversely affect Honda's reliability ratings and result in more customers returning to the dealership for the very work they wish to avoid (warranty claims). This is where we strongly disagree.

    Moreover, while I am not sure of it, I believe that it could be a legal issue (compliance with motor vehicle laws and/or safety regulations) for dealers not to perform dealer prep.

    When they reject a warranty claim, it can be justifiable because the determination of validity of the claim is often subjective. My car makes a noise - normal or not normal. My car has an odor - normal or not normal. My heated seats are not hot enough. These are fuzzy situations where something is not necessarily wrong with the car, unlike the situation where your 6-month old car broke down and had to be towed to the dealer.
  • kipkkipk Posts: 1,576
    David I gave you the last word and you took it!

    Now you have started over again with the "Moreover".
    Therefore I respond.

    Unusual noises such as rattles and squeaks are not are not normal. Odors of mildew and antifreeze are not normal. Water coming into the cabin are not normal.

    "Fuzzy situations"? Possibly to someone that has 100% faith in the dealer. Not to me!

    You choose to believe the dealer and his various departments are absolutely honest because he is a local business man, blah, blah blah...

    Good for you!

    BTW, You say negotiation is done when buying a new car. Yeah, I agree. The customer is desperately attempting to keep from being ripped a "new one" and the dealer is desperately trying to "RIP"! :cry:

    Have a wonderful day. I have to go to work. :sick:

    Kip
  • davidd3davidd3 Posts: 582
    OK Kip, I'll give you the last word then, unless just saying that I'm giving you the last word counts against me.

    I can only defend dealers for so long and then I'm done.
  • Finally someone else who mentioned the awful gas mileage. I complained about it once and all responses were that other people got great mileage (23/gal???!!)Ridiculous! If I am lucky and drive mostly on the highway, I get 16 and no, I don't drive through snow and ice and no, I am not heavy on the pedal. Yep, I am sorry too I bought the Pilot. I traded in my CRV and almost got the new CRV, but a little devil whispered to me to buy the Pilot. Big mistake! The CRV is a great little SUV, never had a problem with it.
    One more thing. My windowashers are not functioning now, wonder if the dealer is going to tell me that it's a "characteristic" of the Pilot.
  • Forgot to mention how obsolete the navigation system is. It's almost useless, never finds any streets even in neighborhoods that are 5 years old. I lived in my house for two years, but my street is "unknown" or an "undigitized road". When you buy a new car, you expect to have the lates version of the map system.
  • davidd3davidd3 Posts: 582
    I agree that the CRV is a great little SUV. Actually, not so little. It's small on the outside but somehow big on the inside. I used to have a 1999 CRV in my family. We loved it. Don't really need the Pilot and its, yes I'll say it, awful gas mileage, if it wasn't for those carpooling occassions where we need a third row. However, I did check the Real Life MPG forum before I got my Pilot. So what I got was about what I expected, despite the 17/22 EPA ratings. Lifetime mpg for my 2007 Pilot EXL 4WD is 16.81 after nearly 5,000 miles. Pretty much same as yours. The only silver lining is that at least our Pilots take Regular gas. The MDX, the luxo brother to the Pilot, gets the same lousy gas mileage but requires Premium gas.

    I'm fairly neutral on the Pilot. Nothing to rave about. Only a few things to complain about. Overall I think it has a rather cheap feel for a $35,000 vehicle. For instance, it drives me nuts that the steering wheel controls are not illuminated and that the channel changer goes in only one direction (they are illuminated and more fully featured in my $25,000 lower trim line Accord). The third row isn't even leather in the EXL. Driver's left foot rest is short and uncomfortable. Etc.
  • Why does everybody blame the dealers? Yes, of course they are in the business of making money and will make as much as they can.
    The issue here is not the dealer, it is the manufacturer. Why does the Pilot have so many problems? If if were a better car, you wouldn't have to go to the dealer 10 times for the same problem.
  • I absolutely agree with what you said about the "cheap feel" for a $32K car (this is what I paid for my 4wd, with navi and third row is leather as well, though very poor quality leather). For the price, the Pilot should be better quality and have better features.
  • davidd3davidd3 Posts: 582
    Good point.

    Until Honda can make perfect cars, things would be a lot better if Honda manufacturer would instruct Honda dealers to give customers the benefit of the doubt on warranty claims, and pay Honda dealers more for doing warranty work so that they do not find warranty work to be unattractive as compared to work for which they can charge customers.
  • davidd3davidd3 Posts: 582
    Check your brochure, if you still have it. 3rd row is not leather. That's why it seems very poor quality to you.
  • kipkkipk Posts: 1,576
    Check your brochure, if you still have it. 3rd row is not leather. That's why it seems very poor quality to you.

    This is true! The third row seat is some type of synthetic.

    Salesman said it is because that seat is likely to be used by kids that may spill stuff and it is easier to clean from the "Fake" leather!

    That's what he said! :)

    Kip
  • MrShift@EdmundsMrShift@Edmunds Posts: 43,681
    makes sense actually... :)
  • davidd3davidd3 Posts: 582
    Well, if you opt for leather (EX-L) and pay for leather, you should get (to clean) leather on all 8 seats, not only 5 seats.

    Also, what they said about the third row (used for kids, susceptible to spills and stains) is almost as applicable to the middle row. What's next, no leather there too?
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