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Kia Sorento Maintenance and Repair

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Comments

  • vickster77vickster77 Posts: 1
    I was wondering if anyone has a 2012 KIA Sorento and if they have had any major issues yet?
  • I have 2012 EX with 4700 miles. Purchased in November. No problems minor or major so far. Great car with great mileage.
  • awnawn Posts: 5
    edited July 2012
    I developed a squeak when driving bumpy road. Narrowed it down to this part.... [URL=http://imageshack.us/photo/my-images/341/photourh.jpg/]

    Looking into the driver side rear wheel well. Please, someone tell me what this is called so I can get it fixed pronto!
  • I will try to be brief:
    it has 93k miles. I changed the engine's rear seal (between transmission case and the engine) cuz it was leaking. It has been two months and did not drop one drop after that. After that, I decided to clean the transmission and the engine from the oil left by the leaking. However, after a week, I wanted to engage the 4x4 to HI and LOW but it did not work. It only flashes but your do not hear the engage click at all. My mechanic removed and cleaned all the plugs related to the transmission thinking that maybe wated got in there and caused the problem. Nothing happened. After that the ABS and the ESC lights came on.

    I took it to be scanned by computer, diagnose says it is the rear left ABS sensor. My mechanic who replaced the rear seal said it was the ABS sensor that is affecting the 4x4. Anyways, I replaced the sensor last night and ABS light is off, which is cool cuz ABS is functioning normal now. However, when I put the knob on 4x4 HI, ESC light comes on for 5 seconds and then it goes away but the 4x4 doesnt work. What the heck is this?
  • What have you tried so far? I ran into a similar issue with a Jeep Liberty and trying to engage the 4x4. I had disconnected the battery just simply to check for other things wrong with the truck, when I reconnected the battery I guess the computer reset and the 4x4 was fine after that.
  • robjtonrobjton Posts: 6
    Sorry For the Year long delay (wow) but since i installed the switch i have had no problems..
  • regos11regos11 Posts: 3
    Hallo,

    I completely agree. It is time for a class action lawsuit.
    We purchased a Sorento 2 days ago and it is a lemon. When we took it for a test drive it seemed fine but while driving home the car started to shake at idle and then just kept shaking while driving. Also the steering seems funny.
    We are convinced that the dealership misrepresented the car.
    We are trying to work it out with the dealer but if not we would like to start a class action lawsuit.
    Please contact me if you want to join the lawsuit.

    Thank you

    Thank you
  • NEVER buy a KIA. We got ours, it was pretty good for a bit them all Hell broke loose and it's bee a down hill slide rapidly. First the stereo at the 6 cd's inside but hey, I wanted new one anyway. (so now the on steering radio control button are useless) Then found out you can't use the wipers if the seat heater is on so to prevent fire and/or accident from not seeing out the wind screen had to have the seat heaters disconnected. Then the roof window blows off track while closing it, with big storm coming so we had to open part of the ceiling to find the manual mechanism and the tiny tool they provide in the glove box is ooooh so helpful. So now no sun roof. We have had 3 front drive shafts replaced (and was making the same noises again as it did before the drive shaft actually snapped in half) so just had the front shaft taken out so that I no longer have 4wd only rwd (can't wait for this winter in New England) Each time to get repairs it costs more than a mortgage payment (sometimes 2) SO NEVER GET A KIA. :mad:
  • cheryl05cheryl05 Posts: 19
    sorry for your problems with your kia . i feel your pain, we had one for 5 years and spent 10,000.00 on the piece of crap just to keep it running thinking every time we had it fixed it would stay that way. well we finally got smart and bought a gmc terrian and are so glad we did. it feels wonderful to get in a vehicle and feel safe and just knowing your going to make to where you need to be is worth getting rid of that beast. i agree with you 100%...NEVER GET A KIA...... :lemon:
  • A class action lawsuit will not be won or even looked at by any courts or even the BBB after owning a vehicle for only 2 days, especially if you don't give the dealer the time to resolve the problem. More than likely they will just throw "buyer's remorse" at you which a lot of states don't support.

    One of the things to remember is that even though the manufacturer builds the vehicle, they don't make all the parts.

    The shaking could be as simple as a faulty coil pack (I believe it is made by Toyota, I don't remember 100% on this model) - if this is the case when you go back to the dealer ask them to replace all 4, without a check engine light, it might be hard for them to diagnose which one.

    Another problem could be bad gas, I have a 2011 Sorento which I haven't had any problems with (knock on wood), but, that is what happened with the 2003 (I think it was 2003) version I owned. I got some gas, after driving for a while, I guess the new gas finally cycled through the engine, I came to a stop and it was vibrating, then got worse as I drove. About $260+ later, my sorento was back on the road driving fine.

    Not sure which model/year you have, but, the last thing you want to do is pay money to start a lawsuit pay lawyers, and have it thrown out either because you bought bad gas, or, it was a problem covered under waranty (which everything is if you bought it new) and you didn't let the dealer fix the problem.
  • Mr_ShiftrightMr_Shiftright CaliforniaPosts: 44,408
    Please be advised that Edmunds does not permit solicitation of members in these Forums for the purpose of joining a class action lawsuit. Thank you!

    MrShiftright
    Forums Host

    MODERATOR

  • regos11regos11 Posts: 3
    Thank you.

    We did not put any gas in the car yet because the KIA dealer filled it up before we drove home with the car.

    I don't think you understand what I am saying. The car is a lemon and we were tricked. it is a 2013 brand new car that shakes and makes noises like crazy.
    There are so many people on this forum that have so many different problems with this car that it is appalling.
  • regos11regos11 Posts: 3
    I am not a solicitor just an upset customer and I was just replying to the other person who brought up the class action law suit.

    Here is the quote from your website about the KIA Sorento 2012.

    What Edmunds Says
    No longer simply just a good value, the 2012 Kia Sorento is now an excellent pick for a small or midsize crossover SUV.

    I used your website for research in order to make an educated and good desicion before I ventured into byuing a new car.

    I am really surprised that with all the overwhelming negative reviews since 2003 on this site, you still reccomend this car as "an excellent pick."

    Thank you
  • I completely agree!!! I bought a brand new 2005 and I have had nothing but problems with the vehicle. I have spent thousands and thousands of dollars in repairs not to mention the time invested and lost work bringing the vehicle back in forth to the garage for repairs. it is sad the every Kia repair shop in a 60 mile radius knows me by first name. I orig thought it was a great warranty as well however I drive so many miles to work that all the warranties were not covered. I fought and fought to have this car classified as a lemon but was unable to make that my full time job but again because i drive over 60k a year they kept telling me it was because the miles. Everything from the brakes, to replacing my whole engine, replacing headlights every 6 mo, to especially even the electrical system issues this car would def not be a recommendation to ANYONE. i have talked MANY people out of buying ANY type of KIA product. I still LOVE the looks of this car and it is perfect for me with re: to the size, the seats folding completely flat etc. However not worth the time wasted sitting at the garage and the time off work trying to get it there before they close (esp since no Kia dealership within 40 min of me). Being a female I hear so much crap from all of them. Trust me I do my research before I go in and told them I was not their typical "female" who knew nothing about cars nor was I gullable to their BS and stories they made up over the years. i could write a book on all their dumb [non-permissible content removed] stories I heard. The prob was I refused to leave until something was fixed properly or until I had the bill correct ie refused to pay labor on them fixing my brakes,etc 4 x in 9 mo (and it would have been sooner if i could have gotten car in to them). I love the looks of the new Kia but I refuse to buy another one due to fear of another lemon. But again, when u have SOOOO MANY LEMONS.....this seriously needs to be investigated. I hope everyone is able to get the class action going for you guys. think its too late for me!!!! good luck
  • steverstever YooperlandPosts: 39,993
    edited August 2012
    We have "problems" discussions for most every brand here, just like every dealer you go to will have service bays so they can work on cars.

    Reliability ratings are good and other Consumer Reviews here look good too (I just picked '05 for the link).

    I think class actions are great for the lawyers or for consumers if you like getting a coupon for $500 (or less) off a new car. Otherwise it's better to work with the dealer yourself to get recurring issues fixed or go the small claims or BBB arbitration route. If you go the lawyer route, it'd likely be faster to go it alone with your own lemon lawyer. For safety issues, sometimes the NHTSA will do a recall if there's enough complaints and they are make the vehicle unsafe.

    The Secret Warranty may help in your dealing with Kia.

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • Mr_ShiftrightMr_Shiftright CaliforniaPosts: 44,408
    edited August 2012
    I realize it is a monstrous disappointment to buy a new car and have trouble with it---I think the problem with making new car purchase decisions based solely on owner forums is that these forums are something like the ER room at a hospital---if you judged the condition of the human race only from the ER room, you'd have a pretty grim picture of our overall health.

    Hopefully, whatever inherent defects automotive reviews may miss, the factory warranty and the factory "fixes" through TSBs can take care of all that. (hopefully).

    VISITING HOST

    MODERATOR

  • I do understand what you are saying, but, without giving the dealer the opportunity to resolve the problem, it winds up becomming a mute point.

    You must give the dealer the opportunity to diagnose fix the shaking. If after that, the problem still exists, then you have options.

    There are so many things that can cause shaking (even on new cars). Something as simple as a bad set of tires can cause shaking while driving, certain electrical malufnctions can cause constant shaking. It could even have been a computer update (which is extremely possible) if before you drove off with the vehicle the dealer brought it in to be cleaned, etc. There is an update that was pushed to the Sorento not to long ago that I believe increased the transmission pressure. This caused the Sorento to "jerk", in some cases caused shaking, but mostly cause a "jerk" when the vehicle was started and made it sound like the transmission was banging into gear. If this is the case, they have to reset the transmission pressure back to the original ("factory specs").

    All I am saying is, you can't consider the vehicle (or any vehicle - brand or otherwise) a lemon until the dealer has had the opportunity to resolve it.

    If the vehicle was miss-represented in any way, you would need to show/prove how.

    Also, you can't always go what people say on any forum because you don't always get the whole story.
  • I've actually read 90% of the posts here, maybe more than I should have... I think alot of the people posting here work for toyota or some other car company.... Just seem unreal that dealerships and the manufacturer would go out of there way to screw people ... All I'm saying :) I lOve my KIA, it's a 2011 with 52k on it ( AWD With a 4cyl. )
  • steverstever YooperlandPosts: 39,993
    It's not that; it's just that happy owners like you rarely take the time to post that their car is running fine. And such posts really wouldn't be much on topic in a maintenance and repair discussion.

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • Hi Steve,

    I agree, there is an inordinate number of complaints here versus other forums...don't get me wrong...I feel for the folks who have issues with their cars...we've ALL had issues with ALL of our cars...give the dealers a chance to honor the warranties...then escalate it above them..right to the VP of American KIA Sales if you have to...Both KIA and Honda are poised for historic growth..they know that bad references can kill the golden goose...

    I remember when Honda and Toyota just started to take market share from the Big Three way back when...same types and frequencies of complaints came through at first....

    Hyundai and Kia are driving Honda and Toyota crazy because they can move faster....

    I love my 2013 Kia Sorento EXV6 even more than our Highlander and our 4Runner..but good news and good references rarely come to these types of "problem forums"...
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