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Nissan Armada

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Comments

  • driftracerdriftracer Posts: 2,692
    the laws are already in place for "exchanges and refunds" (for "significant" issues) and those laws were AUTHORED by legal representatives from the auto manufacturers.

    They authored the Magnusson-Moss Warranty Improvement Act and had it pushed through Congress to say "look what we're doing for consumers!". Then, they almost never do a voluntary buy back, and when suit is filed against them, they fight tooth and nail 'til the bitter end. A serious contradiction and Catch 22.

    Every state's "lemon law" is based on the Mag-Moss Act and adds or supplements things unique to each state.
  • ksloan77ksloan77 Posts: 28
    that was no personal attack on you, just merely an observation....you claimed to be the expert and made the statement. tell me this, what (if anything) impairs the value of a car? are you saying that my armada is not "of less value" since anyone with hearing would laugh at me if i tried to sell it to them? what qualifies as a reduction in value?

    in other words, when you buy a new vehicle they are also selling you a warranty, and the sales agreement (to my knowledge) did not have a clause that said anything like "this vehicle will squeak, rattle, and vibrate after purchase" ---- so they are obligated to fix the vehicle. and they have up to 4 attempts to do so. so, if they can't fix it, and anyone with hearing can also hear it, then the market value of the vehicle is affected....i.e. the lemon law applies.
  • driftracerdriftracer Posts: 2,692
    does not constitute a defect -

    1) How does this affect use? Can you not operate the vehicle? Start the engine, put it in gear, and go? Doesn't affect use.

    2) How does this affect safety? Is the truck going to blow up because you have a rattle? No. Are children unsafe? No.

    3) How does it affect value? There's a fix for the problem, either here now or forthcoming. There have been many "glitches" with new vehicles that have had no affect on value (the Toyota Sequoia was referenced a few posts back) - as a licensed appraiser with over 15,000 vehicles behind me (bought, sold, and evaluated), you can't convince me on that one.

    Is it annoying? Sure. Would we win a lemon law trial? Absoluetly not.
  • ksloan77ksloan77 Posts: 28
    you seem to be under the impression that the roof problem is a "rattle"...not even close! does a rattle cause headaches??? do your ears hurt from the compression of the roof vibrating????

    so even by your limited standards of what does in fact cause a reduction in value, or something that does not meet the expressed warranty of the vehicle....the roof problem would apply to the lemon law. furthermore, there is no fix for the problem, they may be one coming if you can believe what nissan says....(service manager just told me yesterday that the brackets that they thought were going to fix the problem have been put on hold because they are not fixing the problem, just making it better, so engineers are re-designing them again). so as of today, there is a major problem with the vehicle, and they have already had 8 chances to fix it (far more than the 4 required), and it is still not fixed. i am not required to "wait" until a fix "might" come along from nissan to pursue lemon law compensation right now. and it will be a slam dunk.
  • driftracerdriftracer Posts: 2,692
    but I wish you luck.
  • popinjaypopinjay Posts: 50
    or lack thereof, anyway. If I never buy another Nissan it won't be because of the quality of the armada, it'll be because of the quality of the service at the dealerships.....from the buying experience to the routine maintenance experience. I tried to schedule my armada for a saturday oil change this past week, and it took me 3 phone calls and one email to get it done. Seems you actually had to speak to a service 'advisor' who was actually gonna be working on saturday. I thought they were putting me on. Well they were never available to speak with anyway. I had one voicemail go ananswered and one email go unanswered. Anyway, after all that, it was $50 to change the oil and rotate the tires. Call me crazy, but it didn't strike me as a particularly good deal. Why is it that when a buddy of mine takes their $30k USED lexus into a lexus joint for service they're not only treated to lunch but also given a brand new loaner? I take my 40k armada into nissan (or try to, anyway) and am treated like the newspaper at the bottom of the birdcage.
    So far I like the truck. Can't say the same for Nissan service.

    Note: Bowke...your dealership offers excellent customer service, I'm sure..so there's no need to take me out to the woodshed.
  • messmess Posts: 26
    Dido!!!!!!! I could only say "you are correct sir"
  • gkatz1gkatz1 Posts: 296
    I have no doubt that Nissan Service Depts are under the same constraints as other depts. Overzealous cost cutting has the same result everywhere, low quality.
  • tiggerguytiggerguy Posts: 76
    Is pretty good so far..certainly not like a Lexus dealer, but better than any GM dealer I have had service at. They have a drive in carport to drop your vehicle off in, with a door for the service dept. right there. They don't offer vehicles, but DO offer a shuttle service. I DID get them to pay for a rental on one instance when I said I really needed a car- my salesman set me up with that, it was only a Corolla, but I still didn't have to pay for it. They don't wash my vehicle like they do at my Mercedes dealer, and I usually get it back with fingerprints all over the doors and hood, but still, it's been relatively pleasant. They also have late hours a few days a week (8pm) and are fully open on Saturdays.
  • gkatz1gkatz1 Posts: 296
    All that sounds really good. Now, read your invoice. "Tech could not duplicate problem".
  • lucas2lucas2 Posts: 12
    Popinjay, if you got the QX56, your service experience would be entirely different. Took my QX in today for service (oil change only) and the shaking DVD screen. The infiniti techs were totally honest and said they knew what I meant with the DVD screen, and wished they could fix it, but infiniti didn't come out with the service bullitin yet. They said as soon as infiniti comes out with the fix they will call me.

    Oh yeah, hey gave me a brand new G35 coupe loaner to tool around in. (for an oil change!!) They know that eventually you are going to test their whole product line through service loaners and buy your next car from them.

    Truck was washed, waxed, and tires spit shined when I picked it up.

    Forgot to mention that my other two cars are nissans. A maxima and pathfinder, and i do have to say it always seems like pulling teeth with the Nissan dealer in regards to service. awhile back a few posts compared the extra $8k you pay for the QX56 over the armada and one of the the arguments for the extra "value' of the QX was for service. I don't believe you can really quantify that value until you experinece it - its nice to live the good (infiniti) life!
  • I have never understood how someone could pay an extra 5-15K for a vehicle that is almost completely identical to another, save the badge. If the service is as good as the last few posters have stated, I completely understand... But then again a vehicle shouldn't have to see the shop that often. I guess in the QX56's case (assuming that they have the same quality issues as the Armadas), the extra "service insurance" pays off.

    As for rentals, so far everytime my vehicle has been in the shop, I have been given one. Typically a Neon, but a rental nonetheless. I was informed that my warranty covered this. Does this only apply to those of us with extended warranties? (Trust me, 1/3 of the extra I payed has already been spent on rentals alone!)
  • steverstever Viva Las CrucesPosts: 40,845
    Lemon law isn't an exclusive remedy in many states, so I suspect you could sue for some diminution of value claim and try to convince the judge that your car roof vibrates or dash board rattles so much that it's unsellable.

    Or so lots of attorney sites (like this one) seem to say.

    Seems like it's about time to set up a Problems and Solutions board for the Armada.

    Steve, Host

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • indy93indy93 Posts: 97
    This chat seems like a tryout for spin doctors! Nissan PR is working over time....or people don't seem to have a life.
  • bowke28bowke28 Posts: 2,185
    "diminution of value" wont apply. he already had an offer to buy it from a lincoln dealer.
  • If someone offers to buy a vehicle, the value could still be diminished, couldn't it? I mean, if the dealership offered a significantly lower amount than the vehicle is actually worth, the value has been diminished, right?
  • bowke28bowke28 Posts: 2,185
    because a buyer will naturally try to buy an item for as little as possible. he was offered $34k for it. retail value on a 4x4 LE that stickered at $45k is about $39k. sounds to me like they knew he "just wanted to get rid of it".
  • ksloan77ksloan77 Posts: 28
    actually, the way it went down was .... the lincoln dealer offered $34k, but said he put in a call to a nissan dealer in the next town, about 15 miles away. the lincoln guy said "look, i will have a hard time moving this vehicle because it's new (5,500 miles), and people coming in here will automatically assume there is something wrong with it...why else would a new nissan product be at a lincoln dealer"? he went on to say "when the nissan dealer gets back to me and if he offers $35k, $36K, or $38k, whatever he will pay, i will pass that along to you" --- here is the rub: the lincoln dealer called me the next day (as it was late in the afternoon when i stopped by the day before), and he said, "i have some bad news...the nissan dealer called this morning and said they had no interest in giving me a bid on your armada." he said, that was very unusual, and he wasn't sure why they would not want to even give a bid on a nearly new loaded up vehicle...of course i didn't tell him my opinion as to why the nissan dealer had no interest in bidding on it!
  • ksloan77ksloan77 Posts: 28
    i will say this about my dealer regarding this type of service. they give FREE oil changes, and wash the vehicle every time you take it in for service....of course the paint is about washed off of my armada from all the trips to the service department!
  • bowke28bowke28 Posts: 2,185
    "of course i didn't tell him my opinion as to why the nissan dealer had no interest in bidding on it!"

    probably because they knew it was yours. ksloan, im not trying to snipe at you, but the attitude you show to other people on here is telling.

    if your attitude was like that in MY dealership, i would refuse to bid on it simply out of spite.

    having said that, you WERE offered money for it. $34k.
  • I am not referring to any actual events, of course a dealership is going to offer the bare minimum. What I mean is, a dealer offers $xx,xxx for a vehicle worth that price (given it is used and not a "new" vehicle), finds out about the issues with the roof (and whatever else), and drops the offered price due to this. Now, since the dealer knows people will test-drive before buying and most likely experience this issue, the driver will not be willing to pay what the vehicle "should" be worth, so the dealer will not buy it for what they "should" pay. It only makes sense, but it still depriciated the value of the vehicle.
  • bowke28bowke28 Posts: 2,185
    mr. sloan did as much to depriciate the value as the resonance.
  • chasmanz28chasmanz28 Posts: 109
    your wrong once again about what the armada is worth, i got that same offer at 2 dealerships 34k thats right, when i wanted to trade in my armada, a couple of them didn't even want the suv, what does that tell you about resale value? i just luck out on the loss i took it could have been alot worse, anybody thinking about trading in there armada better hope they get a good price, if i had to do it all over again i would have waited until the BBB settle the case to have nissan buy back the armada
  • driftracerdriftracer Posts: 2,692
    and most consumers have no clue about, is that unless the dealership can move a vehicle in a day or two, the average (not highline) dealer balks at the idea of tying up $35-40k in used invetory money.

    While the new cars are on a floor plan with a lender, used invetory comes straight out of the dealer's cash flow....

    They want that money on the quick-turning $10k cars and trucks that everyone can afford. I've passed on many trades or bidding on a trade in my career, simply because I didn't want to tie up the money - had nothing to do with the service history of a vehicle.
  • chasmanz28chasmanz28 Posts: 109
    your right and i was shocked to say the least, dealerships hide those facts of how much you lose after you make the purchase, if they told me ok pay 43k for an armada and if you plan to trade it in anytime soon you'll lose 10 to 15k of your hard earned money, they wouldn't sell to many
  • driftracerdriftracer Posts: 2,692
    "dealerships hide those facts of how much you lose after you make the purchase"

    Nobody's hiding anything - what's with acting like there's some Roswell conspiracy? EVERY vehicle, except maybe a Ferrari Enzo, depreciates at least 10-20% at first - some up to 50% in the first year, like Tauruses and Cavaliers.
  • I don't understand your implications, but I will take your word for it...

    Personally, I never saw myself purchasing a new vehicle. It is definately given that the vehicle's value will depriciate simply by placing a down payment. But if you plan on keeping the vehicle, it shouldn't matter too much. Personally, until my baby's engine falls out, I'm keeping her (much in love).

    Speaking of engine, how is everyone coming along with gas mileage? Personally, I am still getting an average 13 MPG. I averaged 17 from a two and a half hour drive... I have also noticed that my foot hardly stays off the pedal ;)
  • vmccaulvmccaul Posts: 27
    Hate to tell you people, but driftracer is correct. It is a fact of life that when you buy ANY new car (other than those exotics driftracer mentions) you lose 15-20% just walking out the door. This coupled with the fact that the dealer expects to make at least 1000 bucks on the trade would put the Armada trade in right around 34K. I thought everyone knew this...sad but true. If you don't believe me do a search yourself
  • chasmanz28chasmanz28 Posts: 109
    what dont you understand, when i bought my armada i asked about the resale value of nissan in general, they said very high cant lose, then when i wanted to trade it in they said you would lose your shirt, if thats not hiding the facts or a double standard i dont know what is
  • popinjaypopinjay Posts: 50
    If you're in the game of buying cars and then trading them in after a short period of time, wouldn't a rational person expect to lose money?
    And if the dealerships give such lowball offers, sell it yourself. I sold my toyota truck in december and made at least 2k more than what I would have received on trade in. Sold it in one day with a $50 ad. And the buyer didn't even test drive it, if you can believe it. Maybe I just have an honest face.
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