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Mazda6 Maintenance and Repair

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  • raleighncmazda --- I went through the attorney general's office in MI and started there....but you really need to contact Mazda Consumer Compliance in writing. This is the only way you will get someone from Corporate to work with you on your case. I know you are frustrated....trust me, I'm still dealing with it, but they are really trying to make things right as soon as they are made aware of the issue. If Mazda cannot find the same car and we can't come to a deal on the 2004 model, then yes they will be repurchasing it from me....less the mileage useage fee per the MI laws. You'd have to check and see what the law states in NC. I hope this helps.
  • ashutoshsmashutoshsm Posts: 1,007
    I'm on EVERY single M6 forum known to man (or woman) at least in north America, and while I don't post links to other fora, I've seen the occasional post about CEl issues.

    I still say its a one-off issue, and a new car will make you happy (unless you're one of those unlucky sods who gets hit by lightning repeatedly!)

    And props on getting a fully loaded blue - that's the only way to go ;) Of course, on an i with MT!
  • Thanks for your advice mccullochb: My attorney sent a letter to corporate Mazda and they contacted the dealer. My car will be in the shop until they determine if they can fix it or not. I am hoping I can settle this issue soon as driving a Buick Sabre is not the best experience.

    I disagree with ashutoshsm regarding the spread of this problem. There at leat 20 cases of Mazda 6 with CEL problems in my area. The same problem is reported for RX6 as my attorney is representing other Mazda owners dealing with the same issues.
  • I wish you the best of luck. Ever since Mazda offered to replace collateral....my dealership has been in contact with me every other day. They don't sit on this once it hits that level, this I can assure you. Said I should have my new vehicle within a few weeks. That I can live with if it means not having to deal with the issue any longer.
    I don't have the time or energy to argue with ashutoshsm over who's right or wrong as to the seriousness of the CEL issue. I know it's very real for me and that's what matters. I am taking the necessary steps to get a resolution. If he's not having issues...I am happy for him ....enjoy the car, I know I would be. What he must realize is that there are plenty of us that are dealing with it and we are posting these more frequently -- the trips to the dealership service department are proof enough.
  • mazda6smazda6s Posts: 1,901
    Does anyone know if there's a place where you can get lemon stats - like the number of lemons by manufacturer? Seems like it would be fun to look at. Of course this would probably be for cars that were bought back, so those companies that resist replacing cars would be under-represented.
  • barich1barich1 Posts: 54
    I got my Consumer Reports Annual Auto Issue yesterday.

    The 6 is "Much Better Than Average" for its first year. That's better than the Accord (also in its first year for this refresh) and nearly all the other cars in its class.

    So not everybody is having problems!
  • audia8qaudia8q Posts: 3,138
    I would like to clarify something that consumers often dont realize when their car is in for service...and why things can change once mazda corp or any other mfg gets involved.....often multiple fixes for the same problem are not due to the dealers ineptness...but the dealer is required to follow mazda's fix steps one step at a time. the mfg will say try this first and see if it works and send the customer on their way, when they come back with the same problem the mfg will say try step two and so on....This is to keep mazda's warranty costs down. Often the dealer knows this may or may not fix the problem but the dealer is hancuffed. If we don't follow the steps, as required, we will not get paid for the warranty work. Our poster above noticed how attentive the dealer is now that mazda is involved...its because the dealer can now do the job without going step by step. Almost all mfg go by this exact model. Otherwise warranty costs can get way out of hand.

    Hope this helps.
  • audia8qaudia8q Posts: 3,138
    I know some love to gloat about a problem mazda may have..so I'm going to mention this....

    National Highway and Traffic Safety Administration announced it had received reports of vehicles suddenly surging forward and causing approximately 30 accidents. The vehicles under scrutiny are the Toyota Camry, Camry Solara and the Lexus ES300. The models affected are from the model years 2002 and 2003. Toyota confirmed the investigation.
  • oskwioskwi Posts: 88
    Saw the same report and chuckled to myself. I had considered a Camry this past summer, BUT, after reading mentions of these surges even on Edmunds, I ran from Toyota. Still love my Mazda...wanted a 6, but got the Protege!
  • mazda6smazda6s Posts: 1,901
    I have enough problems controlling my "intended" acceleration.
  • glideslopesglideslopes Posts: 431
    13,889 flawless miles on my 03 6s AT.

      Sorry,
      Mark.
  • How can I contact you for some Mazda info?
  • audia8qaudia8q Posts: 3,138
    I think toyota builds pretty good cars, boring but good....but my point was that nobody is immune from quality glitches and some handle them better than others....Im glad you went with the Mazda. Enjoy.
  • audia8qaudia8q Posts: 3,138
    I think my email is now avaiable on my profile.
  • The CEL problem is escalating out of control for Mazda6 and RX8s all around the country. The number of Lemons law suits is equally increasing and the best solution seems to be a massive recall to replace all the defective computers.
  • chikoochikoo Posts: 3,008
    is due to software issues.
    Mazda has released software upgrades and from reliable sources it has been known that most dealers have not updated their PCM reflash units with those upgrades. how is one supposed to fix the CEL issue without upgrading the software?

    I have for example, a CEL that appears every now and then. I don't even care about it since I know it is for "cylinder misfire". The guys who designed the error detection software simply kept the tolerances too tight. I have never FELT a misfire, but still have a CEL. The nearest dealer apparently does not have the latest upgrades.

    Who gives a damn about that CEL.
    I just enjoy my car.
  • Chikoo-- May be having CEL on your instrumenmt panel is not importnat to you, but I believe that if you paid for a new car, you should get all the quality and reliability of a new automobile.

    I do care about wasting my time going five times to the dealer.. they have overlooked my concern and now they have to deal with my attorney.

    This massive problem will affect every Mazda6 owner as the sale price of the used Mazda6s will decrease due to these frequent problems. Who want to buy a car with a potential to become a Lemon.
  • audia8qaudia8q Posts: 3,138
    lets not turn this into hysteria....nothing is escalating out of control.
  • r2s2r2s2 Posts: 93
    "The sky is falling! The sky is falling!"

    -- Chicken Little
  • chikoochikoo Posts: 3,008
    if you want to dump your mazda, just say so. we are not your car dealer, nor your attorney.

    don't hide behind the "insignificant" CEL issue and misguide others.
  • livaudaislivaudais Posts: 55
    I have never had a CEL light.

    CL
  • Only have 5000 miles on my 6 and have been to the dealer many times for a "drift" problem in the steering. This will be the 3rd time to fix that one. Also have a "burnt" smell coming from under the hood. The last time I was in and told them about the smell they said there was oil left on the exhaust pipe from the last oil change. Yeah right! that oil change was at 1000 miles! Any way I have not had the rust problem recall taken care of. I still need to address the brake noise when you pull into a parking spot. I have had enough! Contacted my Lawyer and he said continue to document and keep bringing the car back for the same problem they cannot fix. 3 times on the same problem and we have a case. Has anyone gone this route? Please let the tired Mazda owner know. Thanks!
  • You are in the right path. Documentation is the key. Three strikes and they are out!!
  • Please do not get me wrong. I do like the style and performance of the Mazda6, but I am not happy with the one I am paying for.
  • CEL light came on (for the second time - no reason?) after the reflash was done on the recall - it didn't come on before the reflash. When I called (Friday morning) the dealer was too busy for me to bring it in, so I have to wait until tomorrow (Monday). When I take it in, I'll mention, for the third time, the brake noise coming from the RF when the steering is turned off-center. I'd giving the Service Advisor the P/N for the replacement clip and he said he'd pass it on to the tech (but he didn't). From what I've seen, the clip doesn't resolve the problem. Does anyone have any further info on the "fix"? In the mean time, the CEL light has now gone off.
  • cop414cop414 Posts: 68
    To audia8q-
    From your profile I inderstand you are a dealer mngr. If you could find the time to review my posts 925, 926, and 960. I have been having a clutch "judder" for about 8 months now. It feels like my front tires are actually hopping at times. I can never duplicate it for the dealer and have been told by several persons that Mazda is aware of the problem and a fix is on the way. I contacted Mazda through the 800 number and was told by the person that I talked to that they had no other reported problems and knew nothing about a fix. I have had at least one other owner contact me via email from my posting on this board with the same problem.
    Mazda told me to go to another dealer for a "second opinion". I contacted my next closest dealer and they advised that I should return it to the first dealer until I'm satisifed. Mazda is sending me to a second dealer, the second dealer is sending me back to the first dealer... it's getting pretty aggravating.
    Otherwise the car has been perfect. (Once I myself fixed the brakes for the squealing problem.) Thanks in advance for any help.
  • Hello all Mazda 6 owners

    I am just writing to find out how much Mazda dealers are charging for a regular oil change across the united states. I live in Irvine (southern california) and the dealer nearby charged about $24.95 plus tax for an oil change and you will also get a complimentary carwash and some inspections on tire pressure, fluids, etc. They use Volvoline 10W-30. I just want to know whether I am paying too much for an oil change at Mazda dealers here. Plus, do anybody know about the 15,000 miles service (this is recommended for every 15,000 miles interval). The dealer here is asking for $59.99 plus tax. Basically, they change your oil, wash your car, change the transmission fluid, change the steering wheel fluid, change glow plugs if necessary, rotate tires, and tune the engine.

    In addition, what is the recommended interval for an oil change. According to the manual, Mazda recommends owners to change oil every 3000 miles. Since I like my car a lot and wants to give it the best treatment as possible, I always change my oil at every 3500 miles. I have also seen a few of my friends change their oil at every 5000 miles interval. May you kindly share your opinion on this.

    May I also know if there is any Mazda 6 owners who installs cold air intake on their car. There are many brands of cold air intake you can find on ebay and they cost from $170-230 depending on the brand. May I know whether they really improves your performance significantly or is it only a waste of money.

    Your comments will be deeply appreciated.
  • chronobchronob Posts: 22
    Hello, audio8q! Quick question for you. Has your dealership received any information on the clutch shudder/chatter problem with the 6? thanks!
  • audia8qaudia8q Posts: 3,138
    I looked on the mazda tech site and they show nothing...also our shop has not had any consumers with the shudder complaint.
  • chronobchronob Posts: 22
    Thanks for getting back to me so fast! I'm not sure how widespread the problem is, but it's definitely out there. We're not allowed to post links to other Mazda forums, but there have been many posts in other places of people experiencing clutch shudder/chatter with the 6.

    One other quick question, is there a Mazda technical hotline available to the public? Thanks!
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