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Tranny blown at 66K no good will from isuzu ideas?
I own a 98 Tropper and have serviced the tranny every 20k it cook the fluid and stranded family in Vermont 180 miles from home. Have been told by 3 Isuzu service managers no goodwill will be extended, this really stinks, I have to spend a 100 to have it towed to the dealer from the independent to get the diag (blown) we know. Have been told by dealer 4K to replace. Independent shop is $2,300 with a 3yr/50K. I have spoken to Isuzu in Ca they state you have to get it to a dealer then you can appeal. Things break but to be told no absolutely no goodwill by 3 service managers really stinks any ideas?
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Comments
Basically you'll have to appeal through the Zone Office, and probably meet with a factory technician. If you have a tow hitch on the rig, I think your case is not as strong for clemency.
The dealer can tell you how to get in touch with Zone Office. Also keep your cool and maintain a good attitude and this will also help.
Sorry for the loss but since your truck doesn't say Craftsman on it, it is not guaranteed for life
I deal with lemon law and breach of warranty cases all day. With the exception of "implied warranty of merchantability", which is hard to prove, they have no legal responsibility to do anything.
There are Isuzu and aftermarket extended warranties that could have been purchased. I realize you're pissed, but the last thing you should do is have an attitude about this if you want someone from Isuzu to help you.
Contact Isuzu customer assistance, don't be mean and explain yourself, without whining. I hear whining all day and it turns me off immediately when someone starts complaining.
As noted above you, seem to be demanding some free service from Isuzu instead of politely asking for consideration and free help. Granted a failed tranny can make you mad. However, this kind of attitude will likely get you nowhere.
Just my $.02.
Your vehicle doesn't move and a quick assumption means you need a transmission. There have many instances, during my time in service departments, where a $50 sensor had us fooled.
I agree though that you have to go in asking not demanding because legally you are out of luck I think.
My attitude about warranties is this. Whatever mileage they put on the warranty is what they, the engineers, expect the unit to do in its natural lifetime on the low end of the service range. So if your powertrain is warrantied to 60K, you can interpret that to mean that starting at 60,001 miles, something awful can and will happen to a small percentage of the cars that reach that mileage. The vast majority of failures won't be in that low range, but a few will, enough for them to make 60K the limit of their liability.
Hyundai gambles that their powertrains will, most of them, last to 100K. If they start going broke at that level, you'll see them retract it fast enough.
maybe when you talk to isuzu customer service you can talk about their 10 yr/120k mile warranty to give you some pull.
the isuzu troopers with the 10 yr/120k warranty should be identical to your model year trooper. I don't think they have been redesigned in the past 4-5 years. same engine and tranny
Again thanks to everyone for the input.
Also, any yard that is clean and well organized is usually a good sign. Their parts will usually be cleaned, tagged, tested, even bagged up sometimes, and a written warranty available for you to look at. Some yards even install.
Of course, if you live in the sticks you may not have this type of selection.
At 65,000 miles & 4 years, the engine on our 98 Trooper went out (a rod?). The service manager @ McKenna Isuzu in HB, CA was able to get us a short block for free & charged us about half (~$700) on labor. This could have cost us $4,500, like my '63 Corvette rebuild. While this one was just out of warranty, newer Troopers have 120,000 mile warranties, so that may have played a part. We have been a customer of this dealership for 15 years - maybe even that played a part.
Many dealerships try to PUSH the factory on warranty to get a slow month going, each service manager in Nation is ranked by factory as to how much they spend on warranty per car sold. Spending too much is a sure way for the dealership to be pressured by factory as to new fast moving model allocations.
The poor man job is to bring in revenue for the dealership.
The point is: a long time relationship with a dealer and SM and bringing car in every 90 days for services, spending money with them, determines WHO they give their limited GoodWill budget to.
Of course if you knew the SM well enough you could try a gratuity but that would need to be about a $500 tip .........this is not to say you could legally do such a thing NOR am I promoting this illegal activity in any way as that in itself would be illegal!