Had my wife take the car into the dealer for a 60,000 kilometer service. Mess from the start in that the dealer has a couple operations in Vancouver, and booked the service at the wrong one, so she had to wait four hours instead of one. Then, after the simple service, they took it for a test drive and had an accident. Okay, that can happen-- I understand. But she phones me (we live about two hours away) and says there is considerable damage. The manager says not very bad. He wants her to take the car home, have the repairs done here on our insurance (!), and, in short, deal with this headache ourselves. To me, taking it to the dealer (big operation and pricey) means if something like this happens they should do whatever to make it a relatively trouble free situation for the customer. But no. Some serious arm twisting before getting a loaner (and the manager had said they had no loaners on the lot-- turns out they had two!). Now it has been over a week, so my guess is the wife's evaluation of the damage (ie, considerable) is closer to the truth than the service departments claim of minor. Now too I am thinking two things: one, in my experience a car that gets a good whack is often never quite the same; two, if the damage is over one thousand dollars which seems likely, this goes on the Provincial records, and effects the resale price, should we sell it. Not happy, but not sure what to do in this situation. Any ideas, or words from anyone who has dealt with this type of situation would be greatly appreciated.
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