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ES300 2002 Transmission Problems
I took my ES300 YR2002 in the Putnam Lexus in Redwood City, California for the following problems yesterday. My vehicle has about 7,500 miles.
1. Tire noise
2. When Braking - Wheel vibration
3. Transmission problem - shuddering/hesitation 30-42 mph. There are more detailed explanations of this problem in other message posts.
They have fixed the #2 brake/rotor problem as discussed in previous messages. The service advisor said it was on the Technical Service Board.
However, my service advisor said that they cannot replicate #1 and #3. He wanted me to come in and take the mechanic for a test drive. He said that there is no known transmission problem on the Technical Service Board. They did not hear the tire noise nor experience the transmission problem I was reporting.
I mentioned to him that I have been experiencing the problem since I bought that car and the transmission problem is a known issue. I also cannot take time away from work to go test drive a vehicle with a mechanic (he acknowledged and understood this point). I just want the problem fixed and I don't want to keep bringing the car back to the dealership for the same problem. I also provided him the engine computer part number mentioned in akw3's previous message. He said he would check it out and get back to me.
He called back 30 minutes later and said this part 89666-33442 is not a Lexus part number. He also wanted me to fax him the information on the internet where I found this part number. He said a lot of information is on the internet and may not be true.
Well, I left him a message and basically said to keep my car until they fix the problem and don't call me back until they have it fixed. I don't have time to fax him information from the internet nor give driving lessons to a bunch of mechanics. I also mentioned a dealership has actually had a lawsuit filed against them over this transmission issue and I suggest they call other Lexus dealerships around to figure out a solution to this problem.
My wife followed up with another phone call and explained that their mechanics only drove the car once (probably only around the block!) and I have been driving the car for several thousand miles. She has also felt the same acceleration problems that I have and detailed that to him.
The service advisor said he would call the manufacturer and try to figure out a solution. He will call around about the part number I gave him.
As of now, my car is still in the shop and meanwhile, I have a loaner RX300 which drives very nice which gets me around town just fine. No transmission problems on the RX300 I might add. Drives the way a Lexus vehicle is intended to without Lexus' "secret" ES300 transmission problems we have all been experiencing.
However, I am willing to take this to the next level if Lexus does not own up to their ES300 2002 transmission blunder. I would like to explore a class action law suit if this transmission issue does not get fixed very soon. Believe me, Lexus does not want to have the tranmission problem make their company look bad and hurt sales. I hate being taken advantage of and jerked around...
I will post the outcome soon.