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Cadillac DTS

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  • bremertongbremertong Posts: 436
    My onstar free first year enrollment will expire in a few months and am seriously thinking of dropping the service. My reasoning is that I have never used the phone (have my own cell phone which never use when in motion) , when I had electrical system problems Onstar was unable to detect any problem and in fact has never been able to detect any problem with this car. Recently someone told me they were locked out of their car and Onstar was unable to unlock the car by their remote system. I realize that if I go off a cliff or have other kinds of accidents the system will contact assistance I rarely drive at night and for Seventeen dollars a month I suspect the chances of Onstar saving my life are less than my winning a mega bucks lottery if I bought seventeen dollars worth of tickets each month. Realistically people probably take a billion or more car trips a year both long and short distances and if Onstar has saved 100 lives they are sure using it as a big marketing tool. Having said all this I am eager to learn of others experiences and opinions regarding Onstar. I had a really bad experience with Onstar early this year when they were using an auto dialer to call me a few times a day to pitch additional Onstar services. It took the assistance of Cadillac customer service and Onstar to get my phone number out of the system.
    There is no right or wrong in this so any and all opinions are appreciated to help me evaluate whether
    I need this system.
  • I have an '07 DTS and my wife has an '07 STS. Both have On Star. Only the DTS has the NAV system and frankly I find it less than easy to use. For that reason and because of the absence of the NAV system in my wife's STS, we both rely heavily on OnStar's turn-by-turn directions. We both have used the program many many times in many different situations and it has worked flawlessly on every occasion. In addition to the audible directions through the radio, directions are also visibly provided via the DIC.

    In addition, my wife had a flat tire recently in a remote area. She merely pulled over, kept the car doors locked and called OnStar for Cadillac's Roadside Assistance. Such assistance was forthcoming within minutes. For this alone I would keep OnStar operational.
  • vic10vic10 Posts: 188
    Insurance is nothing but a lottery: You're betting you'll need the $$$ assistance and the insurance company is betting you won't. I think of OnStar as another lottery.
    On Cadillac.forums, one of the CTS contributors told how he was going down this relatively remote road, took a turn too fast, and rolled his car. OnStar responded when the airbags went off. As a result, he said he'd never drive without it.
    If you've never had an event when it was needed, then the yearly cost seems like a waste. But if you've needed it just once, you can probably justify it forever.
    I have no personal experience YET (If my new DTS doesn't come today I'll attack someone....). Ask me in a year if I think it's worth it. Since the car doesn't have NAV, I'll probably get some use...though I NEVER get lost.....
  • sls002sls002 Posts: 2,788
    I have the NAV in my SRX and I find it easy to use. Putting an address in is somewhat different from the way one might expect, but after reading the manual over and playing with it some, I find the NAV very useful. However, the OnStar directions are much easier in that you can summon the OnStar help and tell them the address bypassing the problem of getting the address into the NAV. But can you deviate from the directions? With the NAV if you deviate, it will try to turn you around, but if that is not succesful, it will compute a new route.
  • bremertongbremertong Posts: 436
    I keep a cell phone in my Town Car and hope that will be enough for DTS if I give up Onstar. As mentioned before I drive mostly on main roads and rarely at night. You make a good point, if you needed it just once, might be a life saver. Be sure to post your reactions and feedback on your new DTS and best wishes with it!
  • vic10vic10 Posts: 188
    We've had thunder / hail storms here in Tulsa since 3AM today and are under a thunderstorm warning and tornado watch for most of the day. Of course it would be the day I pick up the new car. Expect to spend most of the day sitting in the garage reading the manual instead of cruising around. Might be awhile before I get a chance to form an impression of the car (it's suppose to be stormy all week). Coming out of a 300C, I'll probably post in the DTS vs 300C thread.
  • Sadly, I must say I have given up on my 2006 DTS. I bought it new in 2/06 and have had nothing but problems the entire time I have owned it. After correcting the battery problems and windshield noise problems right from the beginning, I still have ongoing problems after 7 attempts to correct clunking noises in the front end. When I would come to a complete stop and then start to move again, there is something making a loud clunking noise in the right front end. You can also hear noises when turning the steering wheel to the left. GM called in tech support after continiously changing out parts to try and correct problems. I have new lower control arms, new front strut assembly, new axle, new tie rod ends, alignment of upper engine torque arm, and various other bolts and tightenings they said may have caused it. Needless to say, I am now trying to "lemon law" my beautiful black DTS. Besides these problems, they have replaced my radio amplifier because I have all of my sound in my interior go "mute" including my turn signals. This issue is ongoing, but only happens on occasion and they cannot "duplicate" this problem. I have read through the forum and noticed banging noises coming from the rear end from other people. Service people thought I was crazy when I told them that I get about 1 mile from my house after start-up and I hear 5 knocks coming from rear end. Sounds like a "monkey in my trunk"! Thought it was outside construction at 1st...now I know it is just another thing they cannot fix. This is my 4th Cadillac and the most disappointing. Loved my 2000 DTS but had stabilization light on for 2 years that they could not correct either. Parked my Cadillac in garage 3 months ago and bought another car because they could not fix problems and I felt steering problems made it unsafe to drive. Anyone having these problems also, please let me know. I just want GM to take car back at this point!
  • texasjimtexasjim Posts: 9
    recently renewed the "Direction and Connections" plan for another three years. Got a little better deal that way.

    I travel a lot and use it quite a bit.
    It is real nice, when coming into a strange town, to just push the button and ask the nice OnStar lady where the nearest Holiday Inn is. She tells you how to get there and will give you the phone number. Sometimes I have had them make the reservation for me. All I have to do is check on.

    After you get checked in, you need to eat... Push the button and ask her where the steakhouse (or whatever) is, and she tells you how to get there.

    It can save you a lot of trouble and hassle.

    I also used it one time when I locked myself out of the car and was 50 miles from the nearest town. The cost of a locksmith to come out that far probably paid for at least a years subscription. And I didn't have to wait a couple of hours to get the car unlocked.
  • bremertongbremertong Posts: 436
    I'm really sympathetic to your problems and hope you will be provided with a new car. May I suggest that as a part of your efforts you write to the President of the Cadillac division outlining the problems you've mentioned in your post, if that doesn't get results write directly to the president of G.M. Considering that this is your fourth Cadillac they should do something substantial for you and not just apologize for your problems. My 2006 DTS is my third Cadillac,
    I would rate my level of satisfaction at around a six with ten being highest. PLEASE NOTE, I have the same problem as you do with the radio and turn signal audio not coming on at ignition, this happens around once a month on average, I giggle the on off switch on the radio and this generally corrects the problem but for a car of this category it is disappointing to have an unresolvable glitch like this.
    Based on my experience I will probably not by a first model year again unless I do more checking than I did
    for this car. My warranty runs out in mid 2011 and will probably replace the car before the end of the new car warranty period.
    I hope you will continue to update us on your progress and the resolution of it and if I can be of assistance please post here and I will certainly try in that I own the same model year. Best wishes and continue to go after what you paid for, a good quality luxury car.
  • bremertongbremertong Posts: 436
    Unless I have to go out and drive in bad weather I just stay home since I work at home and don't have to commute to an office. The idea of spending some serious time with the owners manual is a very good one, even an hour would probably bring very good results. I have considered a 300C as a replacement for my DTS but suspect will not be trading till at least 2010 and suspect lots will happen with Cadillac in the next few years so am open to the idea of another Cadillac. Best wishes with your new car and by all means keep us all posted on how you like it and your overall impressions versus the 300C.
  • If you deviate from the turn-by-turn verbal OnStar instructions, there will be a message indicating you "have left the planned route." This will occur, for example, when you turn into a rest area on the Interstate. This message will be followed by "will you need help getting back to the planned route. Yes or no?" I have never had a problem with any route deviation.
  • kenb757kenb757 Posts: 149
    "I have all of my sound in my interior go "mute" including my turn signals. This issue is ongoing, but only happens on occasion and they cannot "duplicate" this problem."

    This has happened several times in my '07 DTS with 12k miles. Happens so infrequently that I didn't expect the dealer to be able to duplicate the problem. Until a service bulletin appears, there's probably nothing that can be done. I assume this glitch isn't setting any codes in the BCM.
  • fmoellerfmoeller Posts: 21
    From an earlier post I wrote:

    "True, with On-Star turn by turn you do not have to type your destination. That is the only advantage. Just before my free subscription expired I called for directions to a very well known destination just to test the system. At the same time I set up my built-in system for the same destination

    I purposely passed the destination. On Star asked if I wanted new directions by reconnecting to an advisor. This would mean waiting for a down load of new directions.

    Meanwhile the built-in system had already re-calculated and was redirecting me to my destination. Also, you can see an actual map to clarify where you are with the built-in system.

    I will not be renewing On Star unless they lower their prices."


    Additionally, someone made mention that ONSTAR would direct you to restaurants and hotels. The built in NAV does this also if you have those options turned on. The map actually shows such things as gas, hotels, restaurants, and medical facilities right on the map, but you do initially have to tell the system what you want displayed.

    The built in NAV is extremely easy to set up and use.

    The built in NAV system is by far, better than On Star. I have a small portable NAV system that I purchased ($150.00) for my truck that outperforms On Star.
  • bremertongbremertong Posts: 436
    I have the same problem with my 2006 DTS and dealer told me that unless it was going on at the dealership there was not much chance of figuring out what was wrong. As is the case with your car, mine only does this about once a month. If you get it diagnosed and repaired please post solution here and if I find an answer I will also post here. My car does it at ignition and if I giggle the radio on/off switch a few times the turn signal and radio audio have come on so far.
  • We purchased a 2007 DTS this past summer and have had several issues with the suspension. The brake and gas pedals feel like they are loose and going to come off whenever you hit any kind of rough terrain. There is also a ticking sound in the dashboard that sounds like a fan hitting something. It's been in several times to solve these problems but they have never been able to do anything about it. They even contacted Michigan and were told that they'd had other DTS's with the same problem but deemed it to be a design flaw. We are now working on a dealer buy-back with our local dealership.

    Anyone know what I'm talking about or have the same issues?
  • The GM representatives (the same one that told me there was nothing wrong with my car in Feb. 2008, but then a bad tie rod end was found!) came out and drove my car again on 4/9/2008. I am now waiting to see if they will re-purchase my 2006 DTS. Again, my wheels feel like bobble heads when I am going over any bumps in the road along with having front end clunking noises. I think maybe Cadillac should have all of their tech support drive Cadillacs on a daily basis like we do, so maybe they would know what their supposed to drive like! Will keep everyone updated on my meeting with Atty Generals office for the lemon buy-back.
  • GM tech support will not tell me that this is a design flaw. They have replaced lower control arms, axle, front end strut assembly, tie rod end, and aligned front end torque along with other bolts that they felt may be causing the problems. The service manager at the dealer I bought the car told me they are guessing as to what parts to replace. Each time, they have given me the car back (after 7x in service for same problem!!) they said that it was fixed. On my final repair attempt for the lemon-law, GM told the BBB that there was nothing wrong with my car!! Another dealership then replaced a tie rod end, but also told me that they could not guarantee me that was the only thing wrong with my car. Still battling with GM to take this car back!
  • musicejrmusicejr Posts: 11
    I'm 29 and strongly considering a certifed 2007 DTS Lux II.

    It's not just old people that like this car.

    I rented a DTS in Janauray. After driving a Camaro, Prius, and a Mustang (i actually liked the seats) I was horribly spoiled by the drive and comfort of the DTS.

    I made a hasty decision in February and bought a Honda Accord Coupe 2008. The body style and such is amazing and the performance is good. The problem is the seats are extremely uncomfortable for rides longer than 30mins.

    I'm also considering an STS.
  • kenb757kenb757 Posts: 149
    My '07 DTS electrics come back on by themselves in no more than 2-3 seconds. However, the silence is deafening for that short period. First I replayed a song on the MP3 disc I made, thinking my computer had caused a skip in the recording. No such luck. It's the car. Turn signal also disappears intermittently. You're right, it happens about once per month.
  • bremertongbremertong Posts: 436
    It helps me have a balanced view of my own experience with this vehicle to see the many posts from other owners and prospective owners about their experiences and opinions about this model. It helps for example to know that the problem with the turn signal audio is not isolated to my car but is being reported in other DTS cars even later model years than my own. Hope owners and prospective owners will continue to post as they have been doing recently. I think having this feedback helps a great deal when one has to discuss any situation with Cadillac corporate or a local dealer service dept.
  • john178john178 Posts: 48
    Bremertong- I have found On Star quite useful in my 2006 DTS. Turn by turn navigation system saved me around 20 minutes being directed by On Star to travel backroads to avoid a long line of cars exiting a basketball game. I have also found it to be useful when traveling to a business meeting in a large city, and other times where directions are needed. There have been numerous times my personal cell phone gets poor or no reception in parts of the county I reside in.In 2 years, I have locked my keys in the car, and within 10 minutes both times On Star unlocked my car. I also like the diagnostics report I receive on line each month. When I first subscribed to On Star, I didn't think I would have a need or desire to enroll again, but I'm glad I renewed for another year.
  • bremertongbremertong Posts: 436
    Given the high depreciation rate of DTS and most luxury cars for that matter, I wondered if I should lease my next DTS or successor Cadillac model. Owning two cars I drive them about 7500 miles each year so the mileage factor would be in my favor. I have always bought my cars for cash and would not consider an auto loan. I would enjoy always having the most updated cars. Have any of the participants of this forum leased? What are the advantages and the pitfalls?
  • kenb757kenb757 Posts: 149
    My recommendation is to do a Smart Buy with a minimal down payment. At the end of 24 mos. (or 36 mos.) you can either buy the car for the pre-determined price or you can turn it in and walk-away, very much like a lease. Also, I just got a notice in the mail that Cadillac is offering $2k purchase cash plus $3k customer cash on a new DTS.
  • bremertongbremertong Posts: 436
    Does a smart buy mean I would be taking out a loan for the two year period and paying interest on the balance? As I understand a lease it would not involve interest just a monthly payment and a deposit.

    Many thanks for your reply.
  • wes63wes63 Posts: 3
    DTS with 1100 miles purchased NEW Feb 27, 08. Car had a vibration on the test ride and the dealership said he'd remove the Continental tires and replace them with Michelins (Energy plus). Vibration noticed on ride home at all speeds from 35-70 mph. Returned to dealer and he re-balanced tires. Shop manager (he) test drove the car and still felt the vibratation. He swapped a set of tires and wheels off a NEW DTS with Energy plus tires and the test ride also had vibrations. He force balanced the set of tires and wheels I drove to the shop and they were reinstalled. He test drove the vehicle and it still has the same vibrations. While the Energy plus is a recommended tire by GM the Michelin Pilot MXM4 Model # (MSPN) 21201 is a more expensive tire and also recommended by GM. The Pilot, as quoted by Michelin, "Uses computer-optimized design and precision manufacturing to offer greatly reduced vibrations and road noise." I have an appointment in two days to leave the car with the shop manager to find a resolution. I'm not confident that the tires are the problem but maybe the stiffer sidewall of the Energy plus exacerbates the the level of vibration.
  • robw64robw64 Posts: 76
    Wes63: I'm sorry you're having this suspension issue with your DTS.....it sounds very similar to the unresolved problem we had with my 2006 DTS Lux III.

    From my experience, I would recommend you install only the tires recommended by the dealer (and let them do it). By installing tires purchased elsewhere, I unknowingly gave Cadillac a "way out" excuse which allowed them to completely blow me off with the claim that I caused the problem myself by putting on non-factory tires.

    Even though I ended up getting rid of my DTS (I just couldn't take the vibration anymore) I still have followed this issue all over the internet. It seems to be very common on these vehicles, yet completely unresolved for the 2007 and 2008 model years.

    Good luck with your Caddy. Keep us posted.
  • gbosleygbosley Posts: 20
    I have a 2008 DTS with performance package , i have the bridgestone turanza el400 , i have to say that it runs super smooth ,But the interesting thing i almost swap out the tires on delivery for yokohama tires , the bridge stones got such a bad write up on tire rack i thought about changing to them, When the sales manager called me and talk about making the change and he suggested to stay with original equipment because of so many issues with vibration , He told me if i change to something else it would be out of there hands to correct .
    I think it amazing that GM has not got a handle on this and the salesman told me there been a few cases that even with original equipment they lemon law the car
    being through Lemon Law on Audi A6 i will tell you to get all paper work before you leave shop , if your entitle to loaner take it even if you take it home and park it
    record dates and times on phone to gm or garage and
    any comments made by tech or any rep, good luck , i hope that they can fix it and you don't have to do lemon law
  • dispencer2dispencer2 Posts: 295
    Just out of curiosity has anyone on this forum had zero problems with a 2007 or 2008 DTS? I'm keeping my 2003 Deville forever at this rate. 65,000 miles and not one problem. Runs perfectly -everything works, and it gets 30 mpg on the road or more. I suppose when I finally do replace it I may look at a used Lincoln Town Car or used Lexus. Cadillac -as evidenced by all the complaints -has not improved in the last 5 years.
  • bremertongbremertong Posts: 436
    My experience with my 2006 DTS supports your statement. I owned a 2004 Deville which also got 30 MPG on the highway, my 2006 DTS gets around 26.5.
    My 2005 Town Car gets about 29.5 in highway driving. T.C. weighs about 400 lbs. more than DTS, has a slightly smaller engine but has more than enough power in most every driving situation. You would be wise to consider any of the brands and models you mention. Only problem with Lexus is the cost to value ratio. I think Town Car wins on that basis against almost any luxury auto. Test drive them all and pick the one that suits you best and let us know who gets your preference and choice. In the meantime I would be in no hurry to part with your 2003 Deville. Best wishes!
  • kpsmkpsm Posts: 12
    I'm at two years and 14,000 miles on my '06 Performance Model DTS. I have had zero problems with this car. I've had the oil changes (free from my dealer) and had the tires rotated once; otherwise I have not had any servicing done on the car.

    The ride is excellent, with no vibration, ever. I'd call this car the most trouble free car that I've ever had, and the most fun to drive.
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