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Mercedes-Benz E-Class Maintenance and Repair
I bought a new 2003 E500 in October 2002 and had the following problems
Tele-Aid system not working
Audio-some many problems I can't list them all here but the best was when it would just inadvertently come on when the car was locked and I was away from the vehicle.
Headlights randomly coming on while car turned off
After months of arguing with the mercedes regional rep who was of absolutely no help I finally did some research and I tell you what changed everything. I sent a formal Lemon Law letter to Mercedes (google search by your state but plenty of information out there). Once that happened they completely changed their attitude towards me. They worked hard to resolve the problem but never did. Finally, in May they just gave me a new car with about $3,000 more in options on it.
Well, I wish that was the end of the story but my new car has been in the shop for 13 days with guess what? Electrical problems. They all seem to be related to the Audio system this time so I guess you can call that progress but it is unreal to understand the frustration I have gone through and having spent $60,000 on this car.
The new car has been in 3 times now and some tech specialist from Chicago is flying in next week to examine my car.
I finally had one of the mechanics pull me aside this morning and said effectively, "it's not just you MB is having a ton of problems with this vehicle and are trying to keep a lid on it best they can".
All I can tell you is I am fed up, but MBUSA completely changed their attitude when I sent them the first Lemon Law letter. I suppose they are about to get another one from me if they can't get this fixed.
Best wishes to all