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Nissan Quest 2004+: Problems & Solutions



  • Guys,
    I hate to see that a few of you are having such problems. I think that one of the critical things is having a good dealer, no matter the brand.

    We still love our 2004 Quest SE. We don't have the problems I read of on this board. We had the overhead console squeek, which was resolved. Was a great vehicle on our trip this summer to FL, with three kids and a teenager, averaging ~28MPG.

    However, just last week the motor that lifts the rear hatch broke. So, that will be a visit to the dealer. Seems the motor must have come loose from the framing as it fell and took the switch with it and the lifter bar now dangles inside the trim. I'm sure it will be a two visit fix, but, I have a great dealer. :shades:

    ....26k miles and happily counting.....
  • pierpier Posts: 79
    This is the odd thing. Until then, every buyback request was being stonewalled by NCA - I had given up doing things the reasonable way, and was considering legal angles. When my wife brought the car in to a different dealer for the fourth repair attempt, the sales person overheard my wife telling the Service Manager what a burden our Quest was on us. She offered to buy back what we owed to NMAC for the Quest lease (the car was in the shop for over 4 hours so they got a good look at it). The only condition was that we would walk out of the dealership with a Pathfinder (because of the 3rd row seat and price similarity). I was incredulous, but I put them to the test (but chose an 05 Murano S for superior build quality) and they delivered - no catches. I signed the bottom line and away we go! I had to drop $3,100 in a 39 month 12K mile lease that is costing me $12 more a month. Compared to enduring 2 more years of that anchor around my neck, it was worth it.
  • pierpier Posts: 79
    If you have a good O4 Quest, coult yourself lucky. Some perspective on the matter:

    In 5 years I have leased the following a 01 VW New Beetle, a 01 Subaru Outback, a 03 VW Golf TDI, a 04 Nissan Quest S and now an 05 Murano S. I am in the process of moving to a 06 VW Jetta TDI. I have been a passive reader of forums of all these cars (only the problems with the Quest made me become active). I can without a doubt observe that the 04 Quest forum contains the most complaints about build quality (dealer sales and service seem uniformly bad). Perhaps it is not the vehicle - all new model years have teething problems - but the manufacturer, who is unable keep pace with its vehicle lineup. Nissan re invented it car lineup at a speed than no other manufacturer did. One wonders if they cut corners to beat the clock. They succeeded with models like the Titan and Murano but failed with the Quest. Nissan has an obligation to admit their shortcomings and win over the 04 Quest owners/leasees (sp) with a case-by-case buyback/pull forward lease program.
  • Pier,
    All you seem capable of doing is ripping the Quest. That is not what this forum is about, not just BITCHING but offering solututions. You claim you own a new Murano but still you persist in infecting this forum with your agenda. HOST, Please recongize the quantity and agenda of pier's posts and suggest to pier that instead of taking over this forum he take over the murano forum with his numb hands, 50 warranty claims etc.
    Thank You
  • Mr_ShiftrightMr_Shiftright CaliforniaPosts: 44,421
    Well okay, it's like this. We all like to complain now and then, me too, but there is a point where the forum itself has to be honored for what it is supposed to do......which is to state problems AND offer solutions.

    So the forum isn't really The Complaint Station. If pier didn't like his Quest, which is certainly a valid response if he had trouble with it, well FINE, then he has solved his problem by trading it in.

    I agree, though, that "brand-bashing" isn't really a constructive form of posting, so I'd say sure take your swing at a product you don't like but remember you are here to help other people, not just serve your own purposes 24/ least IDEALLY that's what a good forum should be.

    Okay, shake hands, return to your neutral corners, and remember.....

    Problems AND Solutions is what we are about here.

    thank you, and I assure you all I will monitor your concerns and intervene as is necessary if things are not satisfactory. Also all parties are free to e-mail me anytime in private.

    Shifty the Host


  • pierpier Posts: 79
    This is my final statement in this forum since my original post seems to have reached its logical conclusion. Yes, I no longer own a Quest but I never like to leave a problem unresolved.

    If problems and solutions is what this forum is about, then my problem (and many other Quest owners) should never had been posted because there is no solution to it. If Nissan does not acknowledge the problem then they are not under obligation to resolve it.

    All I can offer to Quest owners that feel the same way as I do (and I see that there are many), is place an online complaint with NHTSA Office of Defect Investigation. If enough cases accumulate, it will force the issue with Nissan.

    Some advice, spoonieboy1 - attack the problem not the person. You should practice more restraint in your posts. My unresolved problems with the Quest were a very real concern as the car transported my wife and two children on a daily basis.

    Over and out.
  • dtownfbdtownfb Posts: 2,915
    Sorry to see you go pier. Good luck with the Murano.

    I guess I am another "lucky" owner. The last time my 2004 Quest S was in the shop (other than maitntenance and inspection) was a year ago for the Customer Service Initiative. I am concerned with the tires on this vehicle because of the odd size and I think Goodyear Eagles are garbage. I'll take care of that when I replace them in a month or so. The rotors seem to warping again. I'll get aftermarket for that if it gets worst.
  • majjmajj Posts: 17
    I just heard fron bbb, they said no.
    so I tooked your advice by coming into a niss, gues what they wanted to do.
    nissan was offering 14k form my van and sell me anything I want @ cost. down part cost price of murano was 25K + 6k of my balance. I have gone to different manf. and they will give more$. I am so ............ that I contact a LEMON LAW LAWYER. at this point we dont want any $ I want to get off of this van..
  • majjmajj Posts: 17
    I dont understsnt about the tire my van came with continnental. and the tire pressure idicator is not correct.
  • majjmajj Posts: 17
    Congrats!!!!! you are so rigth, they will never acknowledge because its too much $$$$$$$. but it might be a solution for some of them out there..... they try with me few things but I"m not happy. also for those who still have the van make not they recall th second row seats. I guess they listen to me...
  • majjmajj Posts: 17
    I offer this for those who have a quest
    for the squeake noise depend from were it come, my on the back n.s.d said the back bench need it something call seat lever (5+ times), engine or revolutions RPM the install a regulator, a/c install some insulation that was missing, on the kids doors the intall something that just came out (for the noise, and my feeling that door were going to open by itself) the front doors I dont have a solution because they never fix it(unsquare) plus what ever recall manufc. request .
  • You state that this forum is "to state problems AND offer solutions" " the forum isn't really The Complaint Station". The "problem" is 2004 Quest owners who were lucky enough to get a good Quest. The "solution" is for Nissan to rectify these problems and not obfuscate or pretend stupidity concerning them. Those who received the problem Quests should be serviced properly and not made to feel as if they are the problem. If you like your Quest, say so and then let those with the lemons badmouth a firm that will not stand behind their product.

    By the way, I was the one who brought the Customer Service Initiative to this forums huddled masses. Mine still has most of the original problems associated with the CSI and numerous more. Yes I could possibly drive two hours and wait forever to get it serviced, but I choose to butt heads with my worthless dealer and try to get good service. It also might help if you used spellcheck once in a while.
  • Mr_ShiftrightMr_Shiftright CaliforniaPosts: 44,421
    I really don't want to argue with you about this. I think I made it clear what the ground rules were in the forum and I think they are pretty fair. If your goal (and I'm not saying it is) is a jihad against Nissan, you really need to go to a government board, or hire an attorney. A forum filled with "badmouthing" is not what we are striving to do here. I'm sorry you are so unhappy with your Quest and I would be too but I'd be putting my energy into places where something might happen. We have no control or influence over Nissan, and I as Host have to try and keep everyone here happy, and most people don't really want to read the same story re-posted many times, with no solution, no result and no progress. If you tell folks (not you but the anonymous YOU out there) that their new car is a lemon, it really irritates them.

    So troops, onward into the fog, and let us know of your success stories in getting your Quest squared away. Any new factory info is welcome, too, or recalls or TSBs, etc. All helpful.

    Anyone unhappy with the way the forum is being run, please e-mail me privately anytime!

    thank you



  • dtownfbdtownfb Posts: 2,915
    What size tires do you have?
  • The 1x1 LCD odometer seems a bit bright at night. When I dim it, the other gauges are bit bit too dark. The dealer said others have complained as well. I wish they would use a lower wattage bulb or make the backlight orange. Any others find this annoying at night? It's like having a night light on your dash.
  • gg2k2segg2k2se Posts: 109
    It's been a while since my last post but my SE has 16k miles on it and its been doing good enough that I would recommend a 2006 Quest to anyone looking. Two of my wife's brothers also bought a Quest after seeing ours, so we've had good luck with 3 vehicles (2 are 2004's, 1 is a 2005). We all liked the contemporary styling and features, which more than balanced out the "slightly" higher quality issues than the other choices (I think both Ody and Sienna have issues on their problem boards too, no vehicle is perfect).

    I only get 20-22 mpg on my highway trips, but I drive between 70-80 mph on the highway. Also, I mount different snow tires on my 17" rims each winter and have not had any vibration issues. It's almost time to do it again.
  • dtownfbdtownfb Posts: 2,915
    Not sure what trim level Quest that you have but on mine you can adjust the brightness of the screen through the onscreen menu. Plus there is a dimmer button on the left side of the steering wheel that works like a traditional dimmer. With these two controls, I haven't had a problem like you described.
  • garandmangarandman Posts: 524
    I am concerned with the tires on this vehicle because of the odd size and I think Goodyear Eagles are garbage.
    Both Goodyear and Michelin (only brands I checked) make 215/65x16 or 235/60x16 tires that have the same or wider tread width, higher load capacity, and similar rolling diameter to the OEM tires.

    OEM tires in general seem to be much lower quality than the same tire purchased from a tire shop. Or 1995 Ford cargo van wore out the E load rating (very heavy duty) Michelin LTX tires that were OEM in 45,000 miles. The Michelin LTX replacements still had significant tread when replaced at 75,000 and 95,000 miles respectively.

    The HydroEdge tires on my Subaru have worn only 2/32nds in 42,000 miles (from 11/32nds new to 9/32nds - just amazing), so that's probably what we'lll go with.

    I'm sorry to hear about some of the problems 04 owners have but their comments are so shrill or emotional that many of us don't want to respond with solutions.

    Our 05 has 18,000 miles on it with zero problems to report.
  • dtownfbdtownfb Posts: 2,915
    You would want to use 215/70 instead of 215/65. There are more selections in these sizes.

    I have to agree with you regarding the OEM tires. For some reason the Goodyear OEM are not good tires.

    You have to understand many of the 04 owners have endured so many problems with their vans. I have been pretty lucky with mine. Like I mentioned earlier, no issues in the past year. And the major issue I had was the door rattles and A/C, which seemed to have been taken care of. I do have a couple of minor problems (rattle in the rear glass and rear washer spray) but nothing to complain about and I will get it taken care of at the next service stop. It's hard not to get emotional about $25k purchase and often dealing with a service department that gives you the run around or plays dumb. I had a good department in Cooper Nissan. Very upfront about the problems and went the extra step to keep you happy. Too bad I moved and now have to deal with another dealership.
  • We are having problems with our 2004 Quest in much the same manner you describe. We have been trying to get it fixed and are always told they can't reproduce it. I am about to make a Lemon Law claim.
This discussion has been closed.