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2013 and earlier-Subaru Outback Prices Paid and Buying Experience

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Comments

  • So sorry you had to go through that trome! There are some really horrible dealers out there regardless of the make. Please do the rest of us a favor and put a complaint into the Better Business Bureau. I always check my dealers out before I walk in the door or pick up the phone. It's easy to make a complaint, just go to bbb.org and enter your zipcode. For dealers there is even a category devoted just to sales practices, so you don't need to actually buy anything from them.

    Please do not let this tarnish your hopes for a Subaru. I too had a unpleasant experience at the first Subaru dealer I went to (even with an A rating), which led me to cautiously find another dealer (I wasn't ready to give up on Subaru yet). After lots of calls and emails, I found the right one, less than an hours drive away. I ordered my Subaru with ease, locked in pricing, trade, and warranties in writing.

    Now please go online and file that complaint (and maybe send the complaint to Subaru too), if more of us filed these complaints, maybe things would change.

    Good Luck! Please let me know how you make out.
  • morin2morin2 Posts: 399
    There are bad dealers of every make. Let us know where you are shopping and perhaps someone can make a specific recommendation for you based on their recent experience. I'll start the ball rolling with my very positive experience on a new 09 Outback at Fitzmall (White Flint, or "North Bethesda" MD).
  • Just purchased a Ltd. with moonroof, the autodimming and homelink equiped rearview mirror, cargo net, and mud flaps for what I was shown as invoice at $28,449. With the few extras added in, that seemed about right for invoice. The dealer at first tried to push me with the Costco or AAA price of $500 over invoice, but after I told them thanks but no thanks, they came back and met my request of invoice. Perhaps I could have nocked another hundred or so down if I had used the email-blast system, but I felt this was a decent price. It was within the range of decent pricing from truecar.com
  • If you don't feel comfortable giving us specific names and city, give us the zip code and first letter of the Subaru dealer name. This kind of stuff shouldn't be permitted to go on without repercussions.

    I'm going to buy very soon using the VIP program and don't ever wish to support such a dealership.
  • trometrome Posts: 17
    I will gladly name the dealer: Bird Road Subaru, Miami, FL
  • trometrome Posts: 17
    So after Bird Rd Subaru showed they cannot be trusted I called William Lehman subaru and at least they were honest enough to tell me up front that they would NOT sell me a car for what I wanted to pay. I think I will just get a Honda CRV. At least the Honda guys are drama free.
  • dice4dice4 Posts: 9
    Thanks for the information, we the consumers have to weed out the sales people and dealers that still persist in trying to play these games in this or any economy. They need to go way of the Dinosaur, same reptilian mentality
  • vrmvrm Posts: 301
    I am in the market for 2010 Outback 2.5i Premium

    Anyone in Maryland, Virginia or West Viriginia buy a 2010 Outback recently?
    Please share the price and the dealer experience.

    Thanks!
  • rkratrkrat Posts: 25
    VRM,

    Just took possession of my factory-ordered 2010 Outback Limited with Nav on Saturday, October 31, 2009. Bought it from Stohlman Automotive (Subaru, VW, Mitsubishi) in Vienna, VA. Honest, reputable dealership, no hassle, got it for $500 below dealer invoice via internet sales and phone negotiations.

    I did not have a good experience with Sheehy Subaru in Springfield, VA, the first Subaru dealership I dealt with. I was given the run-around by their internet sales manager when I wanted to order my car during clunkers month. He would not give me a bottom-line price even after he called me and said he ordered my car the day C4C officially ended. I told him without numbers, I would have to take my business elsewhere and I did. He never even called to find out why or try to win my business back.

    I finally saw "my car" on Sheehy's inventory web page at the beginning of October and after a week it passed to Farrish Subaru (who actually called me saying the car had my name on it on the invoice and they tried to sell it to me). After a week at Farrish, it made its way to Beyer Subaru. After a week there, I lost track of it, although, just out of curiosity, I called Beyer Subaru and asked about it and they said it was still in their inventory and didn't know why it wasn't showing up on their web page. I don't know if it was sold or not or shipped to another dealer.

    Sheehy would have had a done deal - don't know why they did what they did. They probably thought they could sell it and make more money - I guess they couldn't.

    Stohlman was quick, easy and no pressure even in the finance department. I did not try to bargain for anything else during the sales contract signing process since I had done all my negotiating up front before ordering the car. Plus, they honored a 2 month-old appraisal of $1,000 for my 1998 Dodge Grand Caravan trade-in with a dent on the rear right panel, AC in need of a $2,000+ repair and almost 140,000 miles. Even though KBB gave a quote of $1,500 for a fair condition trade, I didn't think I would get anything for my van, so I was happy with the total deal.

    If you are going to buy in Northern VA, definitely give Stohlman a chance. Their internet sales department (via e-mails) also guarantees they will beat any deal by $150. All around, a great car-buying experience with them.
  • Try the Subaru dealership in Wytheville, Va. Just got a deal on a 2.5i limited for approx 500 below invoice.
  • kraygkrayg Posts: 5
    www.fitzmall.com in MD
  • vrmvrm Posts: 301
    Congrats on your purchase!

    Do you have the remote starter installed on your vehicle? I believe this is a dealer installed option. I need feedback how good or bad this is...
  • Hello all,
    I just recently purchased a 3.6 R premium from metric subaru
    on Long Island. I also got the remote start. All in all I paid 29,500 and I will always recommend the dealership for purchasing and service. As for the car itself, I like it a lot, mostly. Great acceleration, VERY QUIET as compared to my 2004 forester. My quirks with it are the rear defrost is hard to find at night. Im not 100% sold on the electric brake, and why the fixed side mirrors? other than that a pretty decent car.
  • Hi - I'm in the process of negotiating an offer on a 2.5i base model w/CVT. Here in the MSRP is 24,990, (but I've seen a lower MSRP in other states). I haven't made an offer, but asked the dealer what their fees are - only fees would be doc fees for $380 (and tax, title, reg). Those fees seem ridiculously inflated to me, my state does not have a cap on these fees. His first offer was 24,660 and 2500-3000 for my trade in ('02 Forester L, manual trans 96K miles.) This doesn't sound anywhere close to where I want to be. I can't go down to PA, VA, MD like a previous poster suggested. Any advice? Comments on the doc fees?
  • IMO, those doc fees are a gouge. Rather than push on the doc fees explicitly, I would suggest you use that to adjust the total that you want to pay (price + fees - trade) and try to get to that, rather than negotiate each of the pieces.

    But it sounds like you have bigger problems than the doc fees. What about other dealers in your area, instead of going out of state?
  • Only one base model in the entire state. Just a handful of premiums. The neighboring states have just as little inventory. I don't need to buy now, but will inventory really get better as the holidays approach?
  • Hi trome, sorry about your experiences. These dealers are unbelievable! Plus they're giving Subaru a bad reputation :mad: The Honda CRV is certainly a good alternate and maybe you'll find a better dealer to work with. Best of luck to you, let us know what you end up buying and how the experience was ultimately. Good Luck! :)
  • macdougal28 if you are not in a hurry use that to your advantage. Let your local dealers know via email that you are interested and that this is the price you are willing to pay ex: $24,000 plus $150 in doc fees. Tell them you are not in a hurry and that the first dealer who is willing to meet these prices will earn your business. Trust me, they will find you a base model or order you one if they want the sale. And then follow up with them toward the end of each month to see if they are willing to bite yet. They are usually hungrier at the end of the month.

    For your trade-in...see if you can obtain the autotrader.com guarantee and check if any local dealers will honor it, that's the best way to secure your trade in (or try selling it yourself).

    Also, overstock.com now has a spot where you can enter the info on the car you want and they provide guaranteed pricing from local or semi-local dealers. The pricing was pretty good and it might give you an idea of what price you should be asking for. Hope that helps! Good luck and shop wisely ;)
  • Thanks sweetsoul - good advice!
  • bob_b1bob_b1 Posts: 29
    hello macdougal28
    i have posted earlier on this topic. The base model CVT (no additional options), i got this price; MSRP: $24,690. Offered at $22,890 (destination included) excludes tax and registration. This price was offered without any real negotiation (possibly could go lower). The premium model OB price was around thousand dollars more.
    Be carefully today most dealers are trying to squeeze as much as possible out of you.
    They try to use this temporary shortage, and make big money. If you could wait that would be the best option for you. I have been looking for a while and there are some crazy things happening, I decided to wait until the end of this month or even next month.
    Dealers have some ridicules stories to tell just just to sell the car, makes you feel like this is it, if I do not buy now this car will be gone. Guess what, they will get more of the same cars.This is not selling until supplies lasts, because they keep ordering more.
    Winter months and the Holidays are coming soon, dealers will be seeing less and less people in their showrooms, this can be used in your advantage if you can wait. End of November and end of December are generally the best times of year to buy cars. You will see some steep discounts I grantee you.
    Most people feel buying a car is a game, and you have to play it smart.
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