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2013 and earlier Kia Sedona Prices Paid and Buying Experience

Stever@EdmundsStever@Edmunds YooperlandPosts: 38,979
edited January 29 in Kia
Did you get a good deal on your Sedona? Please share your experience here.

Steve, Host
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Comments

  • bester1bester1 Posts: 22
    I purchased my 2003 Kia Sedona EX with everything excluding the trailer hitch for $21,500. Upon delivery, I found that the rear bumper was scratched, grease was located on the driver's seat and on the passenger floor, only 1 key was available (told to drive in the next day, 25 miles for a new key, when I got there the tech could not duplicate the key because the didn't have the special KIA key machine). Also, at delivery the salesman acted like he didn't know me and rushed me into the finance office. Now, the car has been to the dealers to have the bumper repaired, the grease cleaned but my fuse box cover will not stay on (I use duct tape). The driver's seat squeaks so loud I can't take it. I get only get 12 mpg in city, 14 mpg on highway. The dealer ordered a new seat but all my car has already been in the shop for 5 days (for the bumper, grease) and I think I made a big mistake. Also, my panic button does not work. I REALLY hate to say it, but buyers beware.
  • just4fun2just4fun2 Posts: 461
    What's the Big Mistake? The car or the dealer?
  • bester1bester1 Posts: 22
    Actually, I think they are both a big mistake. Would n't you agree? I forgot to mention that I have 1,800 miles on the Sedona so far.
  • uga91uga91 Metro AtlantaPosts: 1,065
    Please explain how buying the Sedona was a mistake based on this post? I say he does not own a Sedona, only wants to bash this on this forum. Everybody knows the scratch on the rear bumper and the grease on the seat are not things Kia did wrong. No manufacturing defects there. The Sedona did nothing wrong. The rude salesman is not Kia's fault. No manufacturing defect there. The Sedona did nothing wrong. The salesman's job is to sell, not make you happy for the rest of your life. Once you sign the dotted line, he is no longer your best friend. He is off to the next client. Can't blame Kia for that. The squeaky seat is subjective. Maybe something faulty, but Kia said they would replace the seat. Hooray for Kia! That's one point for Kia, no points for this poster. The fuse box? Come on, your wife kicked it but won't admit to it because she doesn't want to set you off. Again, not a manufacturing defect. The Sedona did nothing wrong. The poor gas mileage? Every new vehicle gets worse mileage than it will get after break in. Besides, the Sedona is world famous for less than average mileage. Have you done no research at all? Lastly, the key fob. Big deal. Get it replaced when they install the new seat. Problem solved.
  • bester1bester1 Posts: 22
    Sorry that you take things so personal UGA. Really, I spend my time making up stories about a $21,500 purchase just to make Kia look bad. Get a grip. I am just trying to find some peace of mind.

    Regarding my problems:

    1)Since when is a seat not a manufacturing issue?
    2)Since when is the location and quality of the fuse panel door not an engineering and manufacturing problem?
    3) I forgot to mention that whenever I use the lumbar support a loud unnerving electrical sound come through my speakers. Is that a dealership issue?
    4) The poor mileage issue. I just expected to get near the 15 city 20 highway that was advertised. Not 12 city and 14 highway.

    IS THAT TOO MUCH TO ASK? UGA, why become so defensive? I am just sharing my experiences. I guess you would prefer that I make up a story that says this is the best major purchase I ever made when in fact I am beginning to think that it is the worst major purchase I ever made.

    I work hard for my money and I just want to feel comfortable with my purchase. Now I know the truth about Kia.
  • chrisbgoodchrisbgood Posts: 79
    both with the Kia and with the dealer (especially the dealer). Sounds almost as bad as my previous Dodge Caravan stories.

    I had a cracked windshield on the Kia (manufacturing defect -- around 10k miles) and the dealer took care of it -- no questions asked. Kia issue that the dealer made right.

    Other than that I'm at 25,000 miles on a 2002 EX and my wife (the primary driver) is still thrilled. Milege is steady around 20 (30% city, 70% highway -- last three tank averages were 20, 21.5 and 20.1). So far an excellant vehicle for us.

    Start by checking out a new dealer to handle the gripes you have -- legitimate gripes from the sound of it.

    PS: I have used Lia Kia in Schenectady for mine -- and it all worked well. What are of the country was your dealer in? (Hopefully not Lia in Schenectady -- although I haven't been back in for 6 months).
  • bester1bester1 Posts: 22
    Thanks for your response. I live in the Pittsburgh, PA area. I purchased my car from South Hills Chrysler Kia. It is just a few miles from my office. There is another Kia Dealer North of the city but it is out of the way. I may have to consider it ( I live west of the city, my current dealer is south of the city near my office).

    By the way, have you had problems with the fuse box cover or any of the nagging problems I have mentioned? Thanks again.
  • uga91uga91 Metro AtlantaPosts: 1,065
    My whole point was that your problems with your new Sedona are not related to the manufacturing of the van. The seat may be the only exception. However, the "creaking" seat will not cause mechanical failure. You said they were replacing the seat. Why beat that dead horse if it is going to be fixed? I also can not believe you posted this horror story in at least three places here in TH and it never occurred to you after typing it so many times that maybe you are mad at the dealer so you're taking it out on the Sedona when the Sedona did nothing wrong. I have never heard about the fuse box issue before, so that is why I do not fault the design of the vehicle for that one either. Your mileage will increase, your seat will get replaced and you should be able to enjoy your new van--if you would just allow yourself to.
  • bester1bester1 Posts: 22
    Thanks uga for your notes. I just feel as if the lumbar and the mpg issues are also design/manufacturing issues. I also think that if you spend $21,500 on a new van, these types of things should not happen. Oh, and yes it is true that some frustration has been place upon the Sedona for dealership issues. However, the name plate KIA is on the dealership and the name KIA is on the car so there should be some inter-connectedness (if that makes any sense).

    For example, whenever I buy milk and take it home and it is spoiled, I return to the market that I purchased it from. I am then suspicious of the brand I purchased and look at every detail going as far as sipping the milk before I give it to my children. I never seek the cow even though the milk could have been bad since it's delivery from the udder (I know that this is a silly comparison but at least I am trying - :0)Sorry but give some credit for the effort.
  • mrwallacemrwallace Posts: 69
    2003 EX also
    Your MPG is a typical break-in situation that will improve over time. Ours improved dramatically between 2,000-3,500 miles. Still improving at 8,000. Ours is continually above EPA.

    Checked the fuse box this morning. Ours has a little sliding latch on the cover that secures it.
    If yours is broken and does not slide forward, they should replace it. It is a pretty simple piece of equipment and certainly adequate to the task.
  • chrisbgoodchrisbgood Posts: 79
    I had none of the issues you described.

    On delivery the front AC wasn't 100% right -- handled promptly by the dealer (it would only cool when the back was on).

    I had some scratches on the back trim (interior) -- and I do think Kia should change that design. On the other hand after a year of hard use (7 year old and 3 year old and small dog) it hasn't gotten any worse. The dealer did offer to install new trim -- and I took 'em up on it.

    I concurr with the milege posts you've seen -- the milege did pick up after a couple of k -- and it works well.

    Yes, it's a Kia -- but it's one of the most expensive Kias they make and they should treat you as a good customer. On the other hand -- I'll never go back to the Dodge dealer again (Caravan) -- I loathed them then and loathe them now. Sales was "ok" but service stunk.
  • smulveysmulvey Posts: 139
    My fuse box has been opened several times , by me , and it goes back on fine. I assume the mechanic broke one of the latches when he installed the one electrical wire that is part of the trailer lights adapter kit. I installed that kit on my van.

    When I installed it I did not find it needed to smear grease on my upholstery either .

    The trailer hitch add a whole further dimension to the van. I towed a 3,000 lb trailer loaded with my old aunties furniture from the mountains in Plattsburgh to Rochester, NY. I got 16.7 MPG towing. In the mountains. I too get 20-26 MPG highway. With the A/C running.

    I have 25,000 miles on mine.

    I have not had the trouble with the dealer staff. They are not KIA experts in the service department. I would bet on the saleswoman vs the technicians any day.

    However, when they had to find a shorted wire in the Drivers seat ( from the seatbelt warning switch ) they did a good job.

    Hey, could your electrical problem stem from the metal lumber flexing device , pinching a misplaced wire from the seat belt warning circuit? sounds like it would be worth checking.

    I get no static from my radio operating the seat controls. I have the cheaper model with mostly manual controls.

    Oh , I missed the software recall on the ABS , since I do not have ABS.

    I checked my brakes and have more than 50% material left.

    My tires are wearing very nice and flat across the tread. The front tires wore 50% down in 20,000 miles. The back tires wore 10% down.
    I rotated them this week. The full size spare sure comes in handy. I put it on the back of the van when I did the rotation. now I have three " new" tires. I got into a big storm by Pittsburgh last week and the deep tread was great. Look at your vans tires . If they are the Kumho tires they may have the rating of 44 PSI pressure. I contacted KUMHO USA and got a technical person who said they would approve inflating the tires to 40 PSI for everyday use, on the van. You may find your tires are inflated to 28 0r 30 PSI.

    You could improve your mileage by raising your tires to a higher pressure. How high can you go ?? that is a matter of great debate between me and steve and others. So far all the fears/uncertainty& doubt concerning " too high tire presure " for these KUMHO tires appear to be completely unfounded. I have proper wear patterns and great tire performance.

    Overall the van has been great.

    PEter Butterfield is the USA president of KIA and he operates from Irvine california.

    Write him a letter , use what you put in your post.

    He may be able to at least try geting a better handle on the boneheads at the dealer.

    BRONX KIA has come in for some well deserved critisism on this board. Maybe it's your dealers turn too!
  • Stever@EdmundsStever@Edmunds YooperlandPosts: 38,979
    "What should I inflate my new tires to?

    Air pressure should be set in accordance with the vehicle manufacturer's specification ..."

    Kumho's Frequently Asked Questions

    Rebuttals and other Kia comments welcome, but please continue in the Kia Sedona discussion so we can keep this one focused on pricing. Thanks,

    Steve, Host
  • wastrelwastrel Posts: 10
    bio reads mostly positve owners & problem solving on this site 1 reason for purchase 32k can. with afew extras thrown in. relatively new small untried dealership taking chance it will grow with good service. Sales person not pushy, will up date usage & service on continuing basis
     p.s. may have been able to brough beat salesman
     for a few $ more but then again I want good service and friendly co-operation. Any comments on price
  • goesksgoesks Posts: 12
    Sounds high to me. Does that include PDI, shipping and taxes (PST and/or GST)? I paid 29K (all in) plus GST (I am in Alberta).
  • uga91uga91 Metro AtlantaPosts: 1,065
    Actually, your analogy was partially correct. Spoiled milk would probably be the fault of the store and not the dairy. You would be correct to take it back to the store for restitution. The same goes for your Sedona. The majority of your problems are a problem with the store--not Kia. Don't get mad at Kia for how your dealer treated you. Part of it may be the type of clients they get in there. Folks with little money having to get creative to buy a $10k car. You are not that way, but, the dealer puts up with many of these folks and their routines get passed along to you.

    You seem to be coming around on how you feel you about your Sedona and that's good. I think your problem is that you took a chance on Kia--instead of a "name brand"--and you don't like feeling as though you made a mistake right from the start. I don't blame you. Like many Sedona owners today, a couple of years ago you probably never thought you would own a Kia product now. Now that you do, you don't want to see your new van in a less than perfect state. Can't blame you there--no body wants their new car to have issues. Just try to get them resolved and enjoy your new van!
  • viper168viper168 Posts: 12
    I read a newspaper ad today and seems like they increase Kia's rebate tomorrow by $1K.

    Rio $2K
    Spectra forgot
    Optima/Sedona/Sorento are $3K

    Too bad, i just bought my 2nd Kia few days ago, which is a RIO with AT/AC for $6995 after all rebates, including $1K fatory rebate and $1K loyalty rebate.
  • wastrelwastrel Posts: 10
    yes 32k everything, of course got $350 in gas card,trailer hitch plus wireing of large& small trail plugs & elextric brake,bug defector,spraying of trunk hood & doors. also wife said we take it if we could have it for noon the next day.pretty hard to bargain with that kind of help
  • I have just bought a Sedona and a Sorento. I paid 15,699 for the Sedona. It is a plain Jane with antilock and a roof rack. My wife and I are pleased with it. The only thing we do not like about it, thus far, is the mileage.

    The buying experience is a completely different story. The people working for the financing department were just awful. They offered (i bargained) the above-mentioned price, but when it was time to sign the papers they jacked the price up to 18,000. I went home and check the documents the following day. I had to go back to "fix the problem" It took me four days to get things straighten out.
  • robtownrobtown Posts: 2
    We signed paperwork today for $22,717. The cash rebate took another $2,000 off. The dealer undercut the buying service by $270. Options:

    leather, ABS, moonroof, cargo net

    The price this afternoon was $100 less but the van (with the color combo we wanted) was sold off the dealer floor in the 3 hours it took to round up the wife. We hadn't pinned down the color or it would have been held. We got the cargo net to help make up for the difference.
    We're hoping to do better than the $30k Windstar that had $5k of repairs before 37k miles!
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