I have had bad experiences with Audi's customer service department. I have been treated rudely and ignored. I have a 2003 Allroad which was misaligned from the factory. They fixed the alignment ok, but refused to take any responsibility for the premature tire wear that cause me to have to purchase 4 new tires at 13,000 miles. I spent 4 months writing letters, taking the car into the dealer, etc and still got the axe. I love the car, but it is a little worrisome to know they don't stand foursquare behind their product and its production problems. I don't think I can faace living with another Audi at this point. Anyone had similar customer service problems with Mercedes or BMW?