So, I took my car to the dealership I purchased my 2002 Jetta GLS from for the 20k maintenance. They have done all of the warranty work on the car previously and I have not had any problems. I change my own oil with Mobil 1 synthetic and a high quality Fram filter so I told them specifically NOT to change the oil. The customer service rep made sure to document my request on the order. I return to pick up my car and the itemized list of work done states that my oil was changed with a non-synthetic and a generic oil filter. I then speak with the head of customer service and she states that after speaking with maintenance, the computer just prints a generic itemization of the work for the 20k maintenance and that they did not change the oil. She proceeded to take off the amount of the oil change and apologized. I took her word and went back to work. Now three days later and looked down into my engine and behold, and brand new oil filter.
Sorry for the long post, but it's helping me to vent. (free therapy)
My question is will this hurt my engine? What do you think I should request (demand) for this little incident? I only took it to the dealership because I'm in the process of trying to sell the car (reduce debt). I wanted VW to bless it and give it a clean bill of health. What am I going to say now in the ad, "used Mobil 1 synthetic all but this last time' I don't think so;