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Volvo XC90 Maintenance and Repair

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Comments

  • Do you have an owners manual? There should be contact info in there for VCNA. Volvo's website has info as well. You can swing a dead cat on the internet and hit the contact info!

    You must have the sorriest dealership I've ever seen! Where are you located?
    My dealership in Louisville has been excellent to deal with, though I have heard horror stories from others.
  • armdarmd Posts: 33
    Doubt you'll get much of a response. Volvo NA has yet to respond to my letters. Suspect that legal action will be necessary. Either Sven was drinking when these cars were assembled or the designers were out to lunch.

    As far as the dealer goes, my dealer has been friendly and has fixed the problems to date though they seem really nonplused about the whole affair.
  • Hi
    I normally dont write, but felt compelled to when I read this text. I had an XC 90 T6, 2004 and LOVED IT! Well, loved it when it worked. I had my car for three months and in the three months I owned it, it was in the shop 9 times for various things, including transmission, breaks, knocking noise when accelerating or breaking, tail lights popped off, wood steering wheel chipped, rotors, steering column (the list continues) in any case, the dealership was wonderful, not plused seeing me every week, but non the less were polite and always helpful. Volvo accepted my car back after having all of the problems I had. After contacting cooperate, and emailing customer service and keeping a log of every problem I had (and how long it was in the shop) I went and met with the owner of the dealership, he agreed to help me. I am not a lawyer, just had straight facts and I now know the lemon law like the back of my hand. I was an informed consumer and knew my rights. If you feel your car is a lemon dont let them push you around and tell you they will fix it. Each state has its own lemon laws, find our what yours are and make some phone calls. I now own an RX 330 (Lexus) and LOVE it!!! Good luck to you!
  • Hi,

    I remember your post on the RX330 board but did not know you were a former XC90 owner. I found your post here very helpful as I was at one time considering a Volvo as well (I still think it is beautiful.) I think your experiences would be welcome at the RX330 board. I mentioned your post there on the RX330 Problems board. Hope you don't mind. Would love to hear more of your interesting posts. Thanks.
  • leongleong Posts: 1
    My XC90 is less then 7K only for 6 months, but I have few time experience for oil leaking under driver's side. Brown color and brought back to dealer for few times and each time they told me the problem is fixed but the problem still there.
    My break also start have noisy like squeeze sound when I hitting the break. Does anyone have the same problems?
    MY VW has same problem for the break like XC90. I am so disappointed.
  • When the car gets up to a certain speed...about 40, there is a low level whine that I can hear and I can feel it vibrating in the accelerator pedal. This is new...I have had the car about 10 months and I have only noticed this over the past month.

    you can bet that if I take it to the dealer they will never find this. Has anyone else had this experience?
  • 4trout4trout Posts: 1
    I have only owned my XC90 for 2 months (1,200 miles) but have already had quite a few problems. I am extremely disappointed since I previously owned the Cross Country for 5 years without a single problem. However, in the first week I owned it the brakes developed a serious squeaking sound. Then the cruise control starting malfunctioning intermittently (Volvo has since told me that they are aware of this problem). Next the cup holder cover between the front seats refused to open when I pressed on it. And then the car started leaking in lots of places. Has anyone else experienced the leaking problem? I am taking it in tomorrow to be fixed but am concerned that leaks will be on ongoing issue. I am beginning to think we should have gone with our second choice of a Land Cruiser....
  • armdarmd Posts: 33
    Cross posted in Volvo thread.

    Two new problems have emerged:

    1) Crunching sound at low speeds from rear - shocks had to be replaced (14K miles?). Never hauled or towed.

    2) Clicking sound eminating from driver's seatbelt pillar - tensioner/belt need to be replaced.

    What a reliable car! Since delivery in June:

    1) Plastic adherant to paint upon delivery - req. repainting of door.
    2) Clunking noise in tranny - required adhesive.
    3) Crunching noise from front end - required replacement of strut plate.
    4) Suspension squeak in cold weather - unresolved.
    5) Intermittent reset of seat settings.
    6) Brake squeal in cold weather - unresolved.
    7) Rear shocks - replaced.
    8) Driver seatbelt - requires replacement.
    9) Driver/Passenger windows drop spontaneously an 1/4" resulting in windnoise - unresolved.
    10) Headlight wipers kept blowing out - required a dealer installed breaker.

    Have I forgotten anything - 10 defects in 10 months? What's next?
  • armdarmd Posts: 33
    Picked up the vehicle today and discovered the following:

    Over the last week Volvo has released over a "dozen" service bulletins related to the XC-90 including 1) Installation of a new fuse/breaker for the headlight washers, 2) some sort of strap device for the tailgate, 3) A new key system so the ring doesn't fall off. There are others as well and if one is having problems he/she should ask their dealer.

    The dealer replaced the rear shocks (as in another service bulletin), put in for a new driver's side seat belt assembly, and updated the software.

    One of the software fixes which is immediately apparent is that at the conclusion of raising the power windows, there is a brief "power burst" which occurs bilaterally and seems to cinch the windows in tightly - hopefully alleviating the dreaded window drop.
  • Here is a perfect example why the message boards (like this one) and the CR reviews are strongly negatively skewed.
    One car, one sincerely unsatisfied customer - and what, a dozen or so postings...
  • tidestertidester Posts: 10,109
    One car, one sincerely unsatisfied customer - and what, a dozen or so postings...

    A dozen or so postings ... out of almost 2.5 MILLION on the Town Hall boards? Let's keep it in perspective! :-)

    tidester, host
  • Look, please, do not give me that cheap pep talk.

    I have, I believe, a decent perspective.

    Yes, 2.5 millions - but, skewed anyway.

    My point was - one unhappy reader has posted a dozen negative messages about one car.

    I will withdraw my point if you show me a dozen or so positive messages from the same person about the same car (excluding myself).

    I have jumped into the discussion mainly because I have seen a strong negative disbalance on the Volvo related boards, and I am trying to tip the balance toward the center.
  • tidestertidester Posts: 10,109
    I will withdraw my point if...

    Yes, you are right. There are a dozen or so negative posts.

    Let's move on.

    tidester, host
  • Thomas,
    My apologies for rather harsh response.

    Thanks, and have a nice day.
  • zeenzeen Posts: 391
    OK. I have read most of the messages on this board. I am going to look at one today because of this great lease deal. Am I crazy? Is it likely that a vehicle delivered this month will have the same problems that are reported here over the past year? I am replacing a GMC Envoy with NO problems. It was trouble free for 36 months.
  • I do not think that you are crazy.
    Is it likely that you would have all that problems? No, of course not.

    Is it guaranteed that you do not have any problems at all. No, too.

    There is no such thing as a trouble free car "in general". Some of the brands are statistically more trouble prone, other less, but there are problems with any existing brand on a market.

    Statistically, all the cars became more reliable lately, and the average bar is raised very high. It is very unlikely, that the car with the average reliability will manifest any major problems, and Volvo XC90 has an average reliability, even by the most conservative estimates.

    Strictly as a personal opinion, I would not even worry about the reliability for the 3 years lease, and will base my decisions on other factors - price/lease terms, style, versatility (we are talking SUV), safety, etc.

    And remember, that the Volvo XC90 is totally different in the area of the "driving feel" from the Envoy.

    P.S.: Mind your own interests, when reading the boards. There is unproportional number of the negative messages here. I have mentioned recently that armd posted many-many messages on the different boards about one car
  • guyfguyf Posts: 456
    No, you're not crazy at all. I think that most of the negative comments concerns early 03 vehicles. Most (if not all)of what is being mentioned in early posts is fixed now.

    I'm sure you'll enjoy the XC90.

    Guy
  • zeenzeen Posts: 391
    Lev and Guy
    Thanks. We test drove the vehicle today and were very impressed. I listened for all the noises that were reported and heard none. It was rock solid, quiet and smooth. I am now probably going to sign a lease.
  • Your are welcome.
    Tell us when you get a car. I am counting days to my trip to Gothenburg...
  • armdarmd Posts: 33
    Since I am being besmearched, I feel compelled to respond:

    1) I have not posted "many-many messages on the different boards" - perhaps less than a dozen on the XC-90 and Problems and solutions boards re: my XC-90.

    2) The information I've provided is accurate and objective and affects a T5-AWD '04 vehicle purchased in June '03.

    3) I have no vendetta with Volvo and have over 30 years experience with vehicles including U.S., European, and Asian brands.

    4) These boards are not representative samplings - thus responses tend to reflect significant positive or negative experiences. My experience may/may not be representative. J.D. Power surveys are perhaps a better gauge of true customer experience.

    5) Greater than 10 significant problems in less than 10 months of ownership is out of the ordinary by any measure. Before one writes this off as a "lemon", they'd better have the data to back this assertion up. I have inquired about each and every problem I have experienced with this vehicle ( to Volvo and the dealership) and in the majority of the cases these are "known" issues or have "TSB's" associated with them. Therefore, it is less likely that the problems are "freak" issues. Docroger2 and others have posted similar experiences with their XC-90's so perhaps you want to bash them as well?

    6) IMHO an informed consumer is a wise consumer, and trying to censor information is counterproductive and un-American.

    'nuff said :-))
  • 2) The information I've provided is accurate and objective and affects a T5-AWD '04 vehicle purchased in June '03.

    4) These boards are not representative samplings - thus responses tend to reflect significant positive or negative experiences. My experience may/may not be representative. J.D. Power surveys are perhaps a better gauge of true customer experience.


    I'm sure you meant 2.5T, as a T5 is an entirely different animal produced by Volvo.
    Regards to info derived from J.D. Powers (and Consumer Reports, for that matter). I've never put much stock in either publication due to how the data is compiled and the small numbers surveyed in relation to vehicles sold.
    Granted, your experience appears to bear out the poor rating(s) the Volvo XC90 receives in those publications. However, for every owner in your circumstance, there are multiple owners who have had no, or relatively few minor problems.

    I understand lev's feelings about providing some balanced perspective to these boards - as they are condusive to complaints more so than to compliments. People are generally predisposed to putting forth the time (and often rightly so) to complain or seek answers/suggestions to their problems. People are much less likely to put forth time and effort to say nothings wrong.
  • Adam,

    I did not expect you will take it so personally. What is that? The self-implored guilt?

    My message was not point against you at all, but was to express to the other person my believe that this board is not objective, but is negatively skewed.

    "Since I am being besmearched, I feel compelled to respond:"

    You probably have mentioned "besmirched" (soiled, stained)?

    "1) I have not posted "many-many messages on the different boards" - perhaps less than a dozen on the XC-90 and Problems and solutions boards re: my XC-90."

    I will take "many-many" back. "Less than a dozen" will do.

    "2) The information I've provided is accurate and objective and affects a T5-AWD '04 vehicle purchased in June '03."

    I never said it is not.

    "3) I have no vendetta with Volvo and have over 30 years experience with vehicles including U.S., European, and Asian brands."

    I never said that you do have a vendetta, or that you are a novice to cars.

    "4) These boards are not representative samplings - thus responses tend to reflect significant positive or negative experiences. My experience may/may not be representative. J.D. Power surveys are perhaps a better gauge of true customer experience."

    Does it mean that you agree with my point of this board being non-objective?

    "5) Greater than 10 significant problems in less than 10 months of ownership is out of the ordinary by any measure. Before one writes this off as a "lemon", they'd better have the data to back this assertion up. I have inquired about each and every problem I have experienced with this vehicle ( to Volvo and the dealership) and in the majority of the cases these are "known" issues or have "TSB's" associated with them. Therefore, it is less likely that the problems are "freak" issues. Docroger2 and others have posted similar experiences with their XC-90's so perhaps you want to bash them as well?"

    Absolutely, I will freak out, if I would be in your shoes. But it does change the fact that you have such a bad experience with ONE car, but had posted about a dozen messages. And, by the way, there is nothing wrong with it. I was not judgemental, I have just maid the point the the unhappy owners are much more vocal.

    "6) IMHO an informed consumer is a wise consumer, and trying to censor information is counter productive and un-American."

    And in which way did I censor the information? Do you understand the meaning of the word "censoring"? That what Meriam-Webster says:

    Main Entry: 2censor
    Function: transitive verb
    Inflected Form(s): cen·sored; cen·sor·ing /'sen(t)-s&-ri[ng], 'sen(t)s-ri[ng]/
    : to examine in order to suppress or delete anything considered objectionable

    I have no means of doing any of this, neither suppressing nor deleting.

    And since when expressing an opinion that is different from yours has become un-American. I do not think you own this country.

    So, please, let's focus on the cars, not on the personalities.

    And at the end of the day, my posting as well as couple other ones, and as well as yours, helped the fellow reader to make an educated decision about the car.

    Once again my message was never meant as a personal atack.

    Sincerely,

    Lev.
  • Thank you, Wendell.
    For the second time I am getting a very personal response, as soon as I dare just to mention that this board can be biased, even that I have never said that the negative bias is intentional.
  • mdandgmdandg Posts: 11
    Has anyone experienced a significant reduction in the volume of either the radio or cd when the car is placed in reverse? The volume is reduced by at least 1/2 when I am backing up or even just passing through the gears on the way to "Drive".

    Any advice?
  • tidestertidester Posts: 10,109
    Did anyone happen to catch the title at the top of this page? It's "Volvo XC 90: Problems and Solutions." Obviously, we don't expect people to drop in just to say they are having NO problems. People come here to find and share solutions to problems with their vehicle.

    The nature of "problems" is that they are something negative and are to be reckoned with. You'll need to look elsewhere if you're into promoting the XC90 and worried about its image with respect to other vehicles. We're here to deal with the problems and not to tally "positives" and "negatives."

    tidester, host
  • guyfguyf Posts: 456
    This is normal with the "park assist".

    Guy
  • Did anyone happen to catch the title at the top of this page? It's "Volvo XC 90: Problems and Solutions." Obviously, we don't expect people to drop in just to say they are having NO problems. People come here to find and share solutions to problems with their vehicle.

    True, but sometimes there are statements of problems and no request for solutions. Heck, many threads have posts that are not associated with the topic heading.
  • I think we did catch the title of the discussion, but I would also think that there are messages that "fit to the bill" better. For instance, #55 and #57, IMHO.
  • schuhcschuhc Posts: 333
    I'm with lev and 1sttime....

    Getting tired of reading the same 'griping' on the "Problems and Solutions" board that don't look for help on resolution AND are already posted verbatim on the general XC90 board.
  • adp3adp3 Posts: 446
    well, generally I am with the host on this one. I don't want to come HERE for a debate on whether the car is a good one. I want a list of problems and solutions.

    I'll go to another area on Edmunds to have the debate.

    I expect to find "harping" in this area of the message board. It's OK with me if someone just comes here to dump on the car and not suggest solutions, etc.
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