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Lincoln Aviator Maintenance and Repair

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Comments

  • lolaj42lolaj42 Posts: 420
    Well, I'm not so enthralled with my dealer any longer. It seems there's been a tremendous amount of employee turnover over the last 4 months. The entire staff of Service Advisers, and the Service Manager are all new. Even the Shop Foreman that I had gotten to know well over the past 18-months is gone.

     

    The Service Adviser contacted my wife this afternoon to come and pick-up our Aviator and told her that the steering vibration we were feeling has been caused by our "big tires". We replaced the lousy OEM Michelin tires after putting less than 5K miles on them and replaced them with 245/65HR17 (an OEM recommended size) All-Terrain Yokohama Geolander model. The shop foreman claims that any other tire but the original OEM tire will cause problems that won't be covered by warranty. I almost fell off my chair when my wife passed along the news to me.

     

    My wife was too busy today to get into the matter with the Service Adviser (she's no dummy when it comes to cars, but she typically leaves these matters for me to deal with), so she just picked the Aviator up and drove home, un-repaired and highly dis-satisfied. She did tell me that the Service Manager thought the Shop Foreman's story sounded funny, but he didn't offer to step in and investigate further either. This guy was one of the Service Advisers less than two months ago, and I haven't met him yet.

     

    As my wife was driving home, she noticed that the Service Invoice stated "Customer declined repairs". She immediately called the Service Manager on her mobile phone to state that no repairs had ever been offered, yet alone declined.

     

    This is far from a "settled" matter in my mind, but I'm truly dismayed with the whole state of affairs with Ford Motor Company and their network of dealers. This '04 Aviator experience has been nothing like our '00 LS experience, and has virtually destroyed any goodwill Lincoln has built with me through my participation in a Lincoln Car Club. Given that Lincoln is killing off the only product I've had a good experience with, I doubt I'll be back in one of their showrooms next time I'm the market . . . which might not be too far off considering the experience we've had with the Aviator.
  • nvbankernvbanker Posts: 7,285
    "got another Ford Escape loaner"

     

    What? That's a bunch of crap. Is this a Lincoln/Mercury dealer, or a Ford/Lincoln/Mercury dealer? My dealer always gives me a Town Car when my Lincoln goes in, even for an Oil Change, which is not required by Lincoln, they just do it anyway. That's unbelievable! If there is another dealer anywhere near where you live, I would try them and politely escalate this to Lincoln. Your dealer is just awful, and you at least deserve a visit with the factory rep about the car. At LEAST!!
  • akirbyakirby Posts: 7,622
    Some Mercedes dealers give Camry/Accord loaners.

     

    Lincoln used to require a Lincoln car as a loaner but now they only guarantee the owner "transportation" which could be a shuttle ride.

     

    This is where a dealer can really differentiate themselves, but most don't.
  • nvbankernvbanker Posts: 7,285
    That is unfortunate. Very unfortunate.
  • mongo1mongo1 Posts: 49
    Greetings all, may this find you well. How many of you out there recieved a letter from Ford directing all owners of 2004 and select 2005 Ford products with the 5R55 series transmissions to immediately call the dealer for the installation of a fluid additive? Seems that Ford has had it's share of fluid malfunctions in the past couple of years. I am seriously considering replacement of both rear axle and tranny fluid with Redline Synthetic products. Anyone care to comment?
  • explorerx4explorerx4 Central CTPosts: 9,456
    my ford dealer has choice of loaner or shuttle. i choose the shuttle. the driver is usually a retired guy who is good for some conversation. one time, they had a guy who tried to sell me a used f150 with only a 100k on it. made the ride to work interesting!
  • nvbankernvbanker Posts: 7,285
    I have an 04 Mountaineer with 8000 miles on it. Got the letter. Took it in to my favorite advisor. He said he was out of additive at the moment, (which didn't surprise me). But he asked if the transmission had been acting up. I explained it had been engaging in reverse like a freight train sometimes and missing 3rd gear frequently. He said it was too late for this one, and I needed repairs, just leave the car. He got me a Town Car loaner (free). That was yesterday, today I picked up my car, with a new solenoid pack and new fluid and it works great. I'm a happy guy. But this is the kind of service I have received at this dealership for the past 15 years, which I why I have driven Lincolns and Mercurys for so long. The cars have generally been great, but when they do break, the service can't be beat.
  • mongo1mongo1 Posts: 49
    Greetings NV, may this find you high and dry ;^) That is exactly the information I was hoping someone would post here. I have 6000 on my Aviator, and have towed quite a bit with it lately. I have noticed a slight hesitance in upshifting lately. Minor, but annoying. I have a friend with a 2004 LS that is suffering from rough upshifting as well. Guess I better hustle it in for the service. Still think I would be better off replacing the fluid completely with Redline. I wonder if this is a problem with all brands of Mercon V or just the Ford supplier? My dealer is pretty good about providing service. When I had the Avi in for the 5000 mile service and to check out the "Marfa light" problem, they gave me a brand new Eddie Bauer Explorer for the day. Not a Lincoln, but they didn't hesitate a bit in loaning it. Thanks for the imput, keep yer feet dry!
  • akirbyakirby Posts: 7,622
    This was just one (big) batch of tranny fluid - they forgot to put in the additive. The tranny fluid is already a synthetic blend so you don't really need to replace it, plus there's always a chance it won't be compatible.
  • nvbankernvbanker Posts: 7,285
    Ford has had some interesting fluid problems the past 2 years, with differentials and now with transmissions. Wonder who the supplier is..... Wonder who their lawyer is.... This is costing them millions.

     

    Mongo - How did you know it was flooding around Vegas? I came back from Florida to find it wetter in Nevada than it was in Gainesville!!
  • mongo1mongo1 Posts: 49
    Greetings NV, may this find you well. Regarding my knowledge of the weather in Vegas, you should know that my minion of spies are everywhere! ;^) (Actually, I have a very dear friend of mine that just moved to LV from St. Pete, and we converse often. I think he brought it with him, so feel free to blame him!((grin)) Hope you enjoyed Fla. The weather is beautiful, when the wind is not blowing at 140 M.P.H. Akirby, thanks for the imput. However, I have used Red Line products for years in racing and HD applications with tremendous sucess. The key word here is "blend", which I would agree would be sufficient for 95 percent of the time. In the Florida heat, with air conditioners going 10 months of the year, mineral oils just can't hold up. While synthetic blends do better, they just don't have the shear capacity or stable viscosity to handle towing or any heavy duty tasks for any length of time. It has been my experience that 90 percent of used vehicles I've seen have burned tranny fluid after just 25,000 miles down here. As far as suppliers go, I'm sure it's the old "lowest bidder" syndrome. I'm sure some bean counter has figured out that lawyers cost less than the 3 cents per gallon saved when calculated over several million gallons. Oh well. Thanks all for the replies.
  • dougc1dougc1 Posts: 2
    I also have a numerous problems with my 2003 Aviator. The entire electrical computer has been replaced after the stalling of the engine almost caused an accident, the drivers seat has come loose several times, several rattles, and the most irritating thing is the noise level inside the Aviator at highway speeds. It has air leaks on both sides and the dealer continues to say it is the mirrors causing the noise. The rear hatch has continued to pop open at various times. I have had this lemon in the shop about 12 times in the 14 months I have owned it. I am soooo sorry I purchased this overpriced vehicle. Lincoln has offered me 2 months of payments to keep me quiet along with an extended warranty. So far, I havent seen this paperwork come through. I guess they are waiting for a lawsuit.
  • The only problem we have had with our 2003 aviator is running over a steel truck tail gate at 60 mph and running over a large dog at 45 mph. The tailgate took out the left two wheels but the avaitor slowed without incident to a stop very safely. The dog is no more but there is a dent in the bumper.

     

    On Gasoline many times I put in 1/2 93 and 1/2 89 to get the 91 mix. Better gas mileage with 93 in almost all tests...

     

    No problems and very happy with SUV. IT is quiet at 60 mph in fact why have a radio that gets louder at highway speeds. I have to turn it down... ha.
  • Can you tell me about how you proceeded with your lemon to actually receive a refund. I have different problems but am completely fed up with my lemon. ??? Please help if you can.
  • I have a 2004 Aviator that I purchased in July 2004 and it currently has 8,200 miles.

     

    Making a hard left there the steering would shudder/vibrate. It would always happen upon initially driving the vehicle from a prolonged shutdown (e.g. overnight). Most times after the initial start the problem would not repeat.

     

    The dealer performed Service Message 04-10-1 and ultimately replaced the Power Steering Rack (3C5Z*3504*AA Gear Assembly). It's been a week since the fix and there are no signs of the shudder/vibration.
  • joel2joel2 Posts: 15
    We may have a class action suit in the making. Ford knows about the heater problems but refuses to act on it. Cold weather drivers of the Aviator, and I suspect other ford products, suffer in cold weather with cold air directed from the defogger vents. Had a service mgr. use a temp. probe in vents and he agreed that it was a problem but Ford will not respond to it. At the very least there should be a recall to reprogram the heater controls.
  • joel2joel2 Posts: 15
    Any owning of an Aviator who lives in a cold weather climate suffers with cold air from the defogger vents after the vehicle has warmed up. Ford will not fix. But, they are aware of the problem. I am in process of forming a class. If interested contact me.
  • joel2joel2 Posts: 15
    I'm forming a class for suit against Ford re. this problem. Respond if interested.
  • hi all, live in CT, about to purchase an Aviator, '04 new in Feb '05, love the car, great price, $38,500 before 350 in costs and 2600 in taxes, is this enough reason to stay away? also, if u have the time, what u think of my deal, car is loaded, dvd, nav, and moonroof.

    thanks, and good night all.
  • joel2joel2 Posts: 15
    Unless you want to freeze when driving in cold weather you should stay away from the Aviator. Better yet, ask the dealer what Ford is doing about the cold air that is ejected from the defogger vents or get a guarantee from him that it will be fixed as a condition of the sale. Other than the cold weather problem I like the Aviator. But, if I had not known about the problem I would never have purchased it.
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