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Lincoln Aviator Maintenance and Repair

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Comments

  • lolaj42lolaj42 Posts: 420
    It turns out that I had a defective gyroscope. A new one has been ordered and is expected tomorrow. Infant mortality of an electronic device. It would not be fair to blame this one on Lincoln, as it is an integral part of the Nav system made by Denso. It would be a problem just as likely to occur in a Lexus navigation system . . . lucky me. At least my dealer found the trouble right away.

    The dealer provided my wife with a Sable loaner.

    As far as voice commands go, I believe the commands given and the system response is highly dependent upon which mode the system is currently in. You have to be in destination mode to get the system to respond to the "Home" command. I use the voice commands to change between the various audio modes, and it works well for that. However, I agree that there seems to be a significant learning curve with when and which commands are most useful.
  • nvbankernvbanker Posts: 7,285
    You're pretty close to Roswell, aren't you?
  • ypshanypshan Posts: 103
    I am most interested in the zoom in and out commands which I use most often. Do they work well?
  • I just got my aviator back last night from the transmission repair. Drove it this morning and the transmission quit working again, the car wouldn't move. So it's back to the dealer for the third time in the last 6 weeks, at least they hadn't even had time to return the town car, so I have that again. I have a meeting with the Ford rep next week. Any suggestions on what I should say or ask for?
  • lolaj42lolaj42 Posts: 420
    Per the dealer invoice outlining the repair, both the Head Unit, and the Navigation module were replaced. From what the service adviser told me, the Navigation module was a $2,000.00 part!

    I drove it briefly last night, and unfortunately, the icon indicating insufficient satellite communication was illuminated the entire time, though the vehicle was tracking properly. While my wife was out driving today, and the system ONCE AGAIN GOT LOST and incorrectly displayed the vehicle position about 5 miles away from where it actually was. Looks like another dealer visit is in our (near) future . . .
  • lolaj42lolaj42 Posts: 420
    The Navigation System is hopelessly lost again. We'll be bringing it back to the dealer once again tomorrow morning. Our 45 day old Aviator has been in the shop a total of 8 days . . . not good. I'm beginning to suspect a wiring harness issue, as the all the pertinent Nav modules have been replaced to no avail. >:/
  • avfan2avfan2 Posts: 23
    Have they found a fix for the rear axle whine in the AWD Aviator?
  • mannymanny Posts: 1
    On 2/3/04, I took my 2003 Lincoln Aviator to the Dealer in Virginia Beach, VA for 15,000 miles service, transmission shifting up intermittently, roaring noise in the rear of the vehicle intermittently, and a play in the steering wheel.

    The vehicle was serviced for the 15,000 miles but the service representative told me that the other repair would take time and that it was safe to drive the vehicle as is and bring it back another time. I agreed and got back the vehicle.

    On Friday 2/27/04, the play in the steering wheel became worse and the driver side rear window would not go up or down, so I called the service Rep who advised me to bring the vehicle in on Monday 3/1/04. They provided me a cheap Mercury Sable for transportation while my Aviator is being repaired.

    On Wednesday3/3/04, they informed me that the left rear window switch was defective and replaced but they could not obtain the steering shaft from Ford Motor Company to replace the defective one from my car. They ordered it with an estimated time of reception 3/5/04.

    They suggested that it was safe to drive my Aviator and that I could pick it up and they would call me when they received the part. I told them that I preferred them to keep the vehicle and perform the appropriate repair. They agreed to do so and promised me to have the vehicle ready by 3/5/04 in the afternoon or early Monday 3/8/04.

    On Monday 3/8/04, no one called, so on Tuesday 3/9/04 I went to the dealership and spoke to the service manager and his boss. They promised to have the repair done by Friday 3/12/04 or at the latest Monday 3/15/04. Today, 3/15/04 nobody called. I am thinking of seeing my lawyer but before I do so, I am asking anyone out there some input. Please Help
  • nvbankernvbanker Posts: 7,285
    Don't call your lawyer yet. That will just put up a wall. I recommend polite persistance. It works best in the long run.
    For the rest of the gang, the whine in the rear end is resolved. New parts should be available in April.-
    I know personally how disappointing it is to have repeating problems.. Be persistant and polite. Our dealers don't build 'em you know.
  • hammer995hammer995 Posts: 27
    I just ordered my Aviator in the beginning of March...has the new parts made it into the assembly line?
  • lolaj42lolaj42 Posts: 420
    The Service Adviser told my wife that he has 5 other clients with Navigation system problems, so we're not alone. He didn't specify which vehicles were affected, but he did mention that one was a Navigator. We've got a Ford Taurus loaner until the Aviator gets fixed. A new antenna and cable have been ordered, and a specialist (i.e., a non-dealership employed technician) was brought in to address this issue. I'm counting the days, though my wife and I haven't specifically mentioned this to the dealership.
  • nvbankernvbanker Posts: 7,285
    I heard production was stopped until the new differentials come in sometime in April. Do you have a build date on yours? I don't think any have been made in March.
  • lolaj42lolaj42 Posts: 420
    We got our Aviator back from the dealer again today. This was the second visit to address a Navigation System that would get itself hopelessly lost. This time they replaced the GPS Antenna, which is located behind the instrument panel. We've had a Ford Taurus as a loaner for the past 3 days.

    So far, the icon that indicates insufficient satellite communication has not illuminated. I certainly hope this takes care of it once and for all. The dealer has had this vehicle for 10 days out of the 47 days since we took it home.
  • wzfbwzfb Posts: 2
    My Aviator had a humming noise during acceleration. Dealer replaced the rear defferential two weeks ago, and the problem is solved. Now it's a perfect car, with no whining noise at all.
  • lolaj42lolaj42 Posts: 420
    Yeah! Our Aviator has been to the airport parking garage twice more since the last repair, and it's been in yet a different multi-story parking garage, and the Nav System is working like expected.

    Each time we enter a large parking structure, the icon that indicates insufficient satellite communication illuminates, but it disappears in only a few seconds after we exit. I'm satisfied that everything now works and we can finally fully enjoy our new Aviator.

    I'm looking forward to the next time we can get out of town because I'd really like to take the Aviator down to Organ Pipe National Monument (near the Mexico border) and take the two scenic desert loops. We've had a rather moist winter (more like spring for most folks) and the desert flora should be spectacular. While these roads are far from an off-road challenge, the Aviator should smooth the road out considerably and the air conditioned seats will make the drive that much more pleasurable!
  • nvbankernvbanker Posts: 7,285
    For those of us who live in warm climes, the A/C seats make a road trip heavenly.
  • aa8qfaa8qf Posts: 34
    For those of us who live in cold climates, the "A/C" heater is h$%%ish.
  • kilovoltkilovolt Posts: 2
    Have a 2004 Aviator, 2000 miles. From day one, I could feel a very slight vibration when we reached speeds above 50 or 60 mph. Vibration is constant and is not noticeable unless we are driving on an asphalt road.

    Took the car in today for the first time. Mechanic said he felt it also but could not say were it is coming from. Suggested drive the car, with the vibration, for another couple of thousand miles. Said if it is a rear end problem like others have had, it will develop noise somewhere around 5000 miles. At that time Lincoln will replace the rear end.

    Any suggestions as to what is causing the vibrations?
  • lolaj42lolaj42 Posts: 420
    Most of the time, out of balance tires are the root cause of vibration. I would first have the tires balanced at a shop that uses a Hunter GSP 9700 Road Force Analyzer. This is a highly specialized tool used to diagnose tough wheel/tire balance problems. My Lincoln Dealer has 3 of these tools in their shop, and my local Discount Tire store has one as well, but it's worth paying a few bucks extra to have your tires checked on this machine to rid yourself of this type of problem.

    Here's a link that describes this tool

    http://www.craigautometrics.com/huntergsp9700.htm
  • kilovoltkilovolt Posts: 2
    This was the first thing I suggested to the mechanic ... his thoughts were that it wasn't a tire problem ... but ... I tend to feel like you ... check the tires out first and then if the problem is still there, try something else. Thanks for the input.
  • lolaj42lolaj42 Posts: 420
    Isn't a common tool, and can often diagnose tire irregularities that typical tire balancing systems cannot.

    In each of the last two sets of tires I've purchased, my Discount Tire store had to return 2 and 3 tires, respectively in order to get all four new tires to balance properly. These tires WOULD have balanced OK on the standard mounting/balancing equipment, but the Hunter 9700, by applying road force during the balancing operation, discovered tire irregularities . . . similar to what you would experience while driving.

    It costs about $5.00 more per tire to have them balanced on the Hunter, but it's worth it to me.
  • avfan2avfan2 Posts: 23
    I finally drove my Aviator 100 miles to my dealership to work on the list of noises that I had?see my post #1022?.the rear axle whine, the rear hatch styrofoam squeak, the grinding noise from the engine compartment, the loose seat, etc. I had discussed all the noises during my 10K service on 3/26 and brought the Aviator back to them 4/3.

    When I arrived on 4/3, I was told that there is no fix for the seat problem. I had the tracks/rails replaced in November at the 5K service and the seat remained tight for about 30 days. I was now being told that all of the seats are loose if you have the seat close and perhaps I should try moving the seat back farther. To me this is really not an option because even if you can move the pedals you still need to reach the steering wheel!

    They had the vehicle from 4/3 until 4/17 and they gave me their loaner Mercury Sable to drive.

    The Sable?s accelerator pedal cable broke on my way to work 4/12, leaving me dead in a busy intersection. The Sable was towed to a Ford dealer about 30 miles away and I rented another car from Budget. Yesterday, I turned in the Budget car, got a ride to pick up the Sable, and drove the Sable 100 miles back to the Lincoln.

    I missed my Aviator and was glad to be finally getting it back. The mechanic assured me that I would love my new quiet ride. I got in, started the engine and heard the grinding noise from the engine compartment. I went back into the dealership and spoke with the mechanic. He said that replacing the AC compressor usually gets rid of the noise and that it is just the reeds in the compressor making the noise. I said that I would not leave the Aviator now, but would bring it back another time. I drove off.

    About a block from the dealership, these weird (new) noises started, the steering got stiff, the vehicle started pulling to one side, and the engine was sounding and behaving strangely. I was terrified! I turned on my flashers, bravely made a u-turn, and headed back to the dealership. I really did not think the vehicle would make it back, but it did.

    The mechanic took it for a drive, then another mechanic joined him?The service rep. told me that the transfer case had IMPLODED and that the mechanic put the differential back together too tightly. They would have to keep the Aviator and order parts on Monday.

    So I have this beautiful car that is totally trashed that I could never sell! Who is going to buy a car with loose seats, with an AC compressor that sounds like the engine is going to fall out, that has had the rear diff rebuilt, AND the transfer case rebuilt after a dealer-caused implosion! Any advice would be appreciated.

    Bribery Too!

    I also forgot to mention that the service rep said that he would top off my tank if I brought him the blank customer service survey from my November 5K visit!
  • nvbankernvbanker Posts: 7,285
    Well, the grinding from the A/C is normal if the unit hasn't been used for a couple of days. You can go to the dealership, and start any car on the lot that has been idle for 48 hours, and upon engagement of the A/C, manually, or automatically, it will give you quite a noise, but then that's it. Why it does it, I don't know, but they have done this for years, and I've never had a compressor go bad on me yet. I don't think it's harmful, just a little embarrasing, maybe.

    The seat track, sorry to remind you, but I told you there is no fix for that. You get used to it, or at least I did, and don't even notice it anymore.

    The transfer case problem, now that's a bummer. But you don't have much choice but to make them see it through a fix it. Unless you have a lemon law that will force them to take the truck back with multiple issues, instead of a repeated one issue, you're gonna have to see it through. You may end up hating the truck, but you sure can't sell it this way, right?

    I'm so sorry all this has gone wrong with your Aviator. I am at a loss to understand why, (although you are kinda picky, seat track and all...) Clearly, the rear axle whine is not satisfactory. This is the kind of stuff that can sour one on a brand for life. I wish you well.
  • avfan2avfan2 Posts: 23
    I don't feel safe when the seat moves. What will the seat do in an accident? If it is working loose after only one month, what is going to happen in a head-on in a couple of years. I don't think I am picky, I was ready to settle with just getting rid of the rear-end whine and wait for the other components making noises to fail and then replace them.

    I hope that is true about the AC, but you can't blame me for not trusting anything the service rep or mechanic tells me at this point-the rep even told me that the tire pressure monitoring system works by compressing a post between the tire and the rim, the post being "molded" into the actual tire and the next set of tires had to be exactly the same.....not a sensor and transmitter built into the valve stem. If YOU say it's normal for the AC compressor-I believe YOU because even there is no face behind your posts, your information over the past year gives you credibility.
  • nvbankernvbanker Posts: 7,285
    Please don't take my "picky" designation negatively, you have every right! There are some things I'm horribly obsessive-compulsive about, like lights. EVERY light must work on my cars, EVERY time, or I can't rest! Lotsa people, that's not a priority with, but me, I gotta go get a replacement today, if a light is out, inside or out. So I understand what you're saying.

    On the seat, I was thinking back to my first 97 Mountaineer. The seats in that car rocked upon acceration. It was a totally different thing than I think you're describing, which I'm also familiar with, but it bothered me lots. I even had the dealer (who was very accomodating) exchange a seat for a seat in another new Mountaineer, to see if it was better. It wasn't. I never liked that car, as a result, even though the darn thing was really bullet proof! That one design issue kept me from enjoying it.

    The seat track slippage that makes it move slightly forward and back on the track is something I've experienced in lots of Fords, Town Cars, 02 Mountaineer, etc., but it just kind of has been pushed out of my mind as an issue. Hope you can do the same, because other than welding the seat in one position, I don't think they have a fix for you.

    Your A/C should not do that if you use the car, and or the Climate Control every day. If it does, you have a different issue.

    And hell yes, why should you believe the service advisor! Even mine, whom I have used for 10 years, lies to me once in a while. I just shake my head.....
  • acarr46acarr46 Posts: 3
    I have a noise in the cabin of 04 aviator that sounds like a door or the liftgate is not completely shut. it makes the noise when i cross railroad trcks or small ruts in the road.
    Sounds like the right rear side. have had to dealer several times.they replaced the rear shocks, but no help yet.
    any info would be appreciated.
  • nvbankernvbanker Posts: 7,285
    You're sure your spare is locked down tight, and the jack too? If not that, I wonder if your rear A/C evaporator has come loose in the rear quarter panel? There's a lot of stuff hung in there behind that plastic panel, computer boxes, radio guts is in there too, I think. Maybe somebody put a coke bottle in there for you with a note in it from the factory? Hope not!

    This is the type of annoying problem that I usually insist the service manager goes for a ride with me. Once he agrees the noise exists, then I tell him to keep the car and drive it, give me a loaner, and don't call me until it's found and fixed. Sometimes, it's taken a month, but they eventually find and fix it.
  • sirknightdsirknightd Posts: 96
    I love my aviator. I have the loose seat, but I keep it all the way back. So if I inquire I am sure they might say it is because I keep the seat all the way back. I have gotten accustomed to the loose seat with the previous continentals I have owned.After a few hundred thousand miles of lincoln driving you hardly notice it.
    As far as the heat ..I was told that the reason you get the cold air forced through is because they want to pump in fresh air as a safety issue. I forgot to ask if the heat is on the floor only position will cause me to suffocate. Some minor inconveniences. A telescpoing steering wheel would be nice as would a fore /aft adjustment on rear seats as well as heated rear seats.
  • acarr46acarr46 Posts: 3
    thanks for the info.
  • b2xub2xu Posts: 1
    HI, well with almost 11,000 miles on our 2003 Avaitor we have encountered numerous problems...mostly concerning fit and finish. Numerous squeaks and rattles in the interior (door panels, pillar post, headliner, steering column, rear hatch). Also, the side mirrors drive us crazy as they shake slightly at freeway speeds which makes it hard to focus on side traffic. The rear hatch was "fixed" by the dealer...they tweaked one side of the hatch so that it slams down on the tail lamp on one side and rides high on the other...but the problem persists. When the rear side door is opened it hits the back of the front door when car is parked on an angle (our driveway), resulting in chipped paint. Rear end whines but I see that many people have already posted regarding that. We're in So. Cal. so I can't comment on the HVAC problem. Steering wheel shakes when braking at freeway speeds, if I didn't know better I would think it had a bent rotor. Seats are just loose enough to be annoying, driver seat motor clunks. Dealer in Anaheim, Ca. won't fix anything...says mirror shaking is "normal". Upon picking it up after "repairs" we noticed the same noise problems, so we turned around immediatly and told them to come for a ride. They said a tech was not available but I finally got their oil-change guy to ride with us and confirm the noises, and to sign on the work order that he heard them. Service manager refused to acknowledge because the oil-change guy "isn't trained in that field". I guess they offer a class on sqeak and rattle detection!? We're not the kind of people who complain, but we are feeling a bit like suckers now that we've shelled out the $$$ and are stuck with all these problems. Has anyone else experienced these problems, or does anyone know a local Southern Ca. dealership that will take us seriously? It looks like we're headed towards invoking the Lemow Law.
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